card
credit
citi
scam
citibank
service
fraud
customer
interest
account
legitimate
I told them off and warned one more call and better business would be contacted for harassment since I have not owned a citibank card since the 1990's. They promptly hung up on me.
New Jersey
 1week
Computer they were from Citi called asking for my credit card or social security number. I don’t even bank with Citi. When I got ahold of a person, she said she needed the number to look up my account. It’s all just a scam.
 Oct 25th, 2018
Have received a call multiple times, and number blocked on my cell each time, with the same message about lowering my credit card interest rate. I hang up as soon as the message starts. In spite of blocking the number, and I have checked, they call from difference 800 numbers. I don't even let them finish the message and definitely do not press for any of the options. Wish these would stop because I'm getting them all hours of the day, evening and on weekends.
California
 Oct 09th, 2018
Got a call from 800-950-5114. It is an interest rate scam. I pressed 1 and asked the guy if he knew my number was on the national do not call list. I was promptly told to "Go fuck yourself".
Texas
 Oct 08th, 2018
I just had a call from 800-950-5114 referencing my credit card. I dialed 1 to talk to a customer service agent and asked to be taken off the call list. The man said he would call me back and call me back and call me back. When I engaged him in further conversation he called me a b---ch and other inappropriate words, and offered other luid comments regarding his supervisor.
Iowa
Iowa
 Oct 02nd, 2018
whos #
Tennessee
 Sep 30th, 2018
Disgusting people on this line. They pretend to put you through to remove your number from their list but the rep in the phone was a sexually disgusting individual! I am horrified! 😥
Georgia
 Jul 31st, 2018
I received a call from this number today, no message or anything. Apparently its Citi card customer service fraud department. I have never had a card with them in my life. This is apparently a big scam. People please beware and report this. They need to stop harassing innocent people.
New Jersey
 Jul 23rd, 2018
Received a call from this number & did not answer as name was not provided. Looked up number & it is legit customer service number from Citibank. Called Citibank & they advised that they had not called me. Apparently fraudsters had spoofed the number.
Florida
 Jul 17th, 2018
800-950-5114 is a legitimate number for Citi Bank's Fraud Department. If you have questions about getting a call from this number call the number on the back of your citi card. They can verify this number's authenticity.
 Jun 11th, 2018
Scam, scam, scam
Do not answer this call
North Carolina
 Jun 08th, 2018
Just got a call from this same number. I did not recognize the number so I did not answer the call. Just blocked their phone number. Do not fall for these scam artists.
California
 Jun 04th, 2018
Love having call block on my smart phone!!! Now the phone doesn't even ring and i don' hsve to tell them to f off.
Arizona
 May 15th, 2018
(800) 950-5114 Caller ID spoofs CitiCard phone number. Called cell 9 April 2018 2:07pm. Interest rate SCAM. This is an important message regarding your current credit card account. We have made several attempts to reach you. This is your final courtesy call before we are unable to lower your credit card interest rate. Press one to speak to the member services department or press two and your eligibility to lower your rates will expire in (?). This is an important message regarding your current credit card account. We have made several attempts to reach you. This is your final courtesy call before we are unable to lower your credit card interest rates press one to speak to the member services department or press two and your eligibility to lower your rates will expire in.
Florida
 Apr 10th, 2018
I recieved call from this number early this morning. I have no card with this company. This is a fraud being perpetrated on innocent people. Don't fall for it. It's someone looking for personal info. They used scare tactics saying my card would expire. I have no card with them. this is definitely a scam.
New York
 Mar 20th, 2018
I received a call from this number, when I said I would be in contact with my credit card provider they ended the call
 Mar 16th, 2018
DONT FALL FOR THIS CRAP PEOPLE. there are liars in here trying to gain your trust by SAYING THE CALL IS LEGIT WHEN it IS NOT LEGIT. no doubt this number is associated with a SCAM and the scammers are on here telling people lies under fake profiles. this is a scam number. yea its CITIBANK NUMBER BUT ITS A COPY CAT , FAKE PHONE NUMBER TO TRICK YOU. . I just got this call. BASICALLY THEY ARE WANTING YOU TO GIVE THEM YOUR PERSONAL INFO BECAUSE THEY CLAIM THEY CAN LOWER YOUR CREDIT INTEREST RATES... BULLSH++T !!! Its some Pakistan call center full of scammers trying to screw people over...
Texas
 Mar 09th, 2018
Received a call saying a credit card from Citi was lost and to call this number etc. Doesn't look like a legit Citi number
New York
 Feb 14th, 2018
I’ve asked this company to stop calling my phone and take me off their list and got told to go f myself several times.
California
 Jan 30th, 2018
Scam. My husband received a call that started off automated. Gave 2 options and before he could press anything a guy started talking. He said that they had been watching his credit score and noticed that it had increased significantly and wanted to know if he was interested in decreasing his interest rates on his credit cards. My husband told them that his wife handles the finances so he doesn’t even know what his current rates are. They asked to speak to me and when I wasn’t available they started pushing him to do it. They said that this would be his only opportunity. Luckily...my husband didnt trust them.
Illinois
 Jan 25th, 2018
Claims to lower interest rates. Scam. Hung up when I refused to give credit card information.
Georgia
 Jan 04th, 2018
I asked to be taken off their calling list. Repeatedly. He finally told me to go fuck myself and hung up. American voice.
Texas
 Dec 27th, 2017
Spoof calls using Citibank telephone number. Indian caller trying to lower interest rates on credit card, ask for credit card info etc... Gave all fake info and it pissed him off as it used his time up. Another trick is leave them on hold while I get my card for more than 2 minutes.
Georgia
 Dec 21st, 2017
I have no citibank cards and received a call on my cell phone on 12/12/2017. I called the number back and sure enough it sounded like a legitimate Citi recording asking options. After pressing the option which corresponded to not being a customer I was immediately transferred to a recording that said I had reached a non working number. Evidently, someone pirated this number and is using Citibank as a cover. Don't give any information to this number. A definite scam!
Connecticut
 Dec 13th, 2017
800-950-5114 CALLED CELL PHONE ON 12/8/2017, DID NOT ANSWER CALL. 800-950-5114 IS TO STOP CALLING, OR BOTH THE NUMBER 800-950-5114 AND CITI BANK-CITI CARD WILL BE REPORTED FOR MAKING A UWANTED CALL. HAVE NO CREDIT CARD WITH CITI BANK. THERE IS NO REASON FOR 800-950-5114 TO EVER CALL LANDLINE OR CELL PHONE. THERE IS NO CITIBANK-CITI CARD ACCOUNT.
Texas
 Dec 08th, 2017
Scam .. I don't have credit card debt , so I know this " credit card consolidation " is a bunch of bogus nonsense ..
Don't even bother to answer this call ..
ugh
 Dec 05th, 2017
Scam!!! Claiming they are from Citicard, gave my #'s, and they said they couldn't find it...wanted my Soc Security #!

When I asked for customer service or dialed zero it says there's a long wait no one ever came on. This is the very fraudulent site -beware!
California
 Nov 28th, 2017
Credit card scam call.
California
 Nov 08th, 2017
Complete scam and total fraud. I’ve asked to be taken off of the list repeatedly and the guy laughed and said “Blah Blah Blah Blah” and hung up on me.
Connecticut
 Oct 30th, 2017
This number of phone call me, I heard the recorder.
New York
 Oct 20th, 2017
Scammers
North Carolina
 Oct 16th, 2017
Credit card consolidation telemarketers.
California
 Sep 05th, 2017
Told them I wanted my number taken off their list that I didnt have credit cards and they hung up on me...
Tennessee
 Aug 30th, 2017
As a suggestion get NoMoRoBo which stops 90% of all robocalls. Sign up at www.nomorobo.com . It works on most common phone carriers including iPhone and soon Android too.
Florida
 Aug 22nd, 2017
Pressed 2 to "miss out on this offer." Got a guy who told me "no," told me he'd take me off if I sang a song, called me a faggot, threatened to call me all night and day, and when I asked for his supervisor disguised his voice. I ended the call by repeating "Put me on the Do Not Call list for about 45 seconds while they laughed at me. Eventually they hung up. It was a transparent scam.
Massachusetts
 Aug 21st, 2017
My mother got a call from 1-800-950-5114 at 7:30 am and a robocall message played that went something like this: This call is regarding your credit card account. We have made several attempts. We can lower your interest rate. Press one to lower your interest rate, or press two to let your eligibility for lower interest rates expire.
The message played twice before hanging up, but she did not respond since this was over the Bluetooth system in our car and her phone was in her purse.
Leavemealone
 Aug 11th, 2017
When you get any kind of unsolicited calls (robo generated or not) and you get a live person from the caller, when they greet you or ask you a question you just respond "What do you lying cork soakers want to scam me out of today?" If they respond or not just keep repeating your opening phrase over and over and over whatever they say or try to respond with. Do this until THEY hang up. If we all respond like this to all unsolicited and illegal calls they will soon get the message. I do this with all unsolicited illegal calls whether if is from Microsoft about computer errors, the IRS or someone wanting to sell back braces or "Rachel" from credit card services. I am on the DO NOT CALL list so that makes them fair game Try it!
Kansas
 Aug 11th, 2017
Scammers, persistent telemarketing fools
Maryland
 Aug 08th, 2017
Scam alert. I asked to have my number removed and the conversation escalated into obscenities by the "worker"
Hawaii
 Aug 08th, 2017
I asked to get my number removed, the person said they could remove my number by paying them 500 dollars
Arizona
 Jul 26th, 2017
Scammer/Telemarketer/Thief/Crook/Liar/Fraudster/Con (wo)man (card services) still/again touting the ancient lower your credit card interest rate scam. CID showed "TOLL FREE CALL" and "1-800-950-5114". Number is spoofed, it's a legitimate Citi Card Customer Service number.
Texas
 Jul 09th, 2017
Fraud- not legit.you call back and the answering service says citi cards what's your credit card number If you do not know then enter your social security number. If you wait for representative they answer with what's your credit card number. Complete fraud!!
Illinois
 Jun 20th, 2017
calling with "800 Service" as caller ID. No message ever left. Now blocked.
 Jun 07th, 2017
Caller ID:Toll Free Call, no message and don't have a Citi Card.
Missouri
 Apr 06th, 2017
Scammer/Telemarketer still touting the age old lower credit card interest rate scam. CID showed "TOLL FREE CALL" and "1-800-950-5114". The number is spoofed. The number 1-800-950-5114 is a legitimate Citi Card (Citibank) customer service number for "Lost or Stolen Credit Cards or General Account Information" according to the Citibank web site.
Texas
 Apr 05th, 2017
Telemarketer/Scammer still touting the age old lower credit card interest rate scam. CID showed "TOLL FREE CALL" and "1-800-950-5114". The number is spoofed. The number 1-800-950-5114 is a legitimate Citi Card (Citibank) customer service number for "Lost or Stolen Credit Cards or General Account Information."
Texas
 Mar 30th, 2017
Caller claimed to be from Cardmember Services. He INSISTED that I give him my CC information "so that he could verify my account and reduce my interest rate." When I refused, he told me that he "...was my father because he f****d my mother." He went on from there to embellish his claims. A real class act - just the sort of person to represent a business.
I called back using caller ID and got Citi Bank. I was told that they don't make outgoing calls from this number so there was nothing they could do about this situation.
If it was my business being portrayed to the public like this I would find some way to do something about it. Apparently Citi is not that concerned about their image.
BE CAREFUL who you give ANY information to.
Texas
 Jan 28th, 2017
I called the number back and the auto response said that it was CITI and that I should call 800-950-5114; Not sure if this is legit.
RM
 Feb 07th, 2014
I called CiTi's 800-950-5114 on September 8th, 2012 and phone got answered by telling me I won a free two day vacation and can keep my spot for charging $59 to my card. I dialed this number five to six times over two days, at different times, from different numbers and kept getting the same sales pitch. Filed complaint with BBB. OCC and cfpb. It is so ironic and dishonest that Citi's President's office wrote to BBB that I dialed a wrong number and must have dialed 877-950-5114. I have written back to them, telling them it is very unlikely and does not pass a test of common sense that I would dial a wrong number six times. Secondly, how CiTi's President office can allege that I dialed 877-950-5114 with out obtaining my telephone records which is a violation of privacy act. I am waiting for CiTi's honest answer. September 28, 2012
Bharat
 Sep 28th, 2012
GUYS THIS IS A SCAM NUMBER!!! I CALLED CITIBANK AND THEY WENT OVER ALL THEIR NUMBERS AND THIS IS NOT A FRAUD NUMBER BELONGING TO THEM. FIRST OF ALL, I GOT A CALL SAYING TO CALL CITIBANK REGARDING A CARD THAT I DON'T HAVE. ALSO, THE NAME ON MY ANSWER MACHINE WAS SOMEONE ELSE. SO I CALLED BACK, AND THE CITI BANK WAS ASKING IF I HAD OTHER CARDS, PERHAPS A SEARS WITH CITIBANK, ETC? THEN, HE ASKED ME FOR MY PHONE NUMBER. I TOLD HIM NOTHING AND HUNG UP. YOU NEED TO VERIFY FIRST BEFORE YOU CALL. CHECK WITH CITIBANK BY GOING TO THEIR WEB SITE.
EC
 Jul 27th, 2010
This is legitimate from Citicard. Don't know caller id since I didn't see it come in & there are several it could have been. They left a message w/this # as a callback along with a code. I called & input the code. Automated message asked if I was me, if I knew where my credit card was, and whether I had made a particular charge. I hadn't so pressed that selection and was transferred to a rep who told me there had been fraudulent activity on my account, which I also verified by going to the online acct page while talking to her. She did ask for my password but never asked for my acct #. Turned out someone had been making multiple hundreds of attempts to use one of my virtual numbers, failed thank goodness. The rep helped me figure out which number it was so I could close it out, and she removed the hold from my card
Chris
 Jul 04th, 2010
Left message stating there was a fraud alert on my CitiBank Card and ask me to call 1-800-950-5114 or if I was suspicious of this call to call the number on the back of my credit card. I called the number on my credit card and they confirmed that there was a fraud alert on my card and asked me to verify some recent charges. I verified the charges were recent purchases made by me and everything was OK. The cleared the fraud alert on my card. Based on my experience I would say that calls concerning fraud alerts on a citibank credit card from this number are legitimate.
Bob C.
 Apr 20th, 2010
I called CitiBank at 1.800.950.5114 and asked for WatchGuard. After 18.24 minutes, I was told that I would stop receiving calls from this number.
vyrgo50
 Mar 23rd, 2010
Just call CitiBank and have them transfer you to the Watch-Guard service...1-800-950-5114 ask to be taken off of their call list.
b
 Mar 04th, 2010
It's from Citi Fraud Div. I didn't key in my 16 digi# but called back to customer service 1-800-950-5114. Found out that there IS an alert... So 866-517-5348 is really from CitiBank.
Gina
 Jun 20th, 2009
NEVER NEVER NEVER give your CC number in this way!!! Protect yourself. Take a minute, look on the "Citi" website and call that number and ask about charges. Give them the info. Smells fishy, don't trust strangers on the phone OR internet saying it's okay to give your CC# to someone you don't know at an unverified number.

Also inquire about the 877-215-2648 number you were given. If it winds up being a fraud, you can help prevent others from being scammed.
Common Sense
 Apr 03rd, 2008
We have several accounts with Citigroup - Citibank, Citicards, Citifinancial... I received a call and when I answered, the recording repeated 'please hold for an important call' about 5 times, then I was disconnected. I called the number on my caller ID back, and the greeting was 'Thank you for calling citigroup' Then I was prompted for my account number. I put the number in for our main credit card account, but the system responded that the account number was not recognized. I was transferred to an agent, and asked for a SSN but I hung up at that time, because it was odd that they did not recognize the account number.

I called the 800 number on the back of my credit card and told them I received a suspicious call. They verified that the number (904) 954-1091 does belong to a legit Citi department - the bank card department. They could not find any apparent reason that they would be calling for our credit card accounts (one of them was just only opened yesterday, the other is in good standing). They told me to call 1-800-950-5114 for customer service and they would assist me.

I followed through, and determined that there is no reason I should be receiving a call from Citi. They really need to get their act together - CitiFinancial, CitiCards, CitiBank... one hand is oblivious of the other.

Anyways, the number is legit, and it is Citi[something].
Amber
 Mar 19th, 2008
Received message from this number and called back. The first thing the representative asked for was my credit card number, which I refused to give. The somewhat annoyed response I received was "this is a legitimate Citibank call." I gave my name and the last 4 digits of the card number, and she verified a couple of recent routine purchases. The Citibank site gives the number that called me as a customer service number, so perhaps it's legit. But why would she press me to give my entire credit card number to an unidentified stranger over the phone?
Lisa
 Jan 10th, 2008
This is a Citi number. Since the message is "press 1 for X, press 2 for Y," there is no other message. I did once pick up the phone; it was a recorded message about an upgrade. If you want to be put on Citi's "do not call" list, the primary card holder must make the call.
Missy
 Oct 09th, 2007
Ditto to the most common posts above. Call Citibank at 1-800-950-5114 and threaten to transfer your balance somewhere else if you are a cardholder and they'll stop. This is such poor customer service they shouldn't be doing it in the first place.
Amanda
 Aug 03rd, 2007
This has been going on
2-3 times a day.
I will not answer a
"Out of Area" number.
Mel
 Jun 06th, 2007
the # (800-950-5114) is the # on the back of my citi master card. judging by the comments left and the calls from them i've received in times past, if it's something important, a message will be left. if it's a promotion, card upgrade, etc, they don't bother leaving a message
tall macho guy
 Jun 05th, 2007
this was a legitimate call re: card upgrade
cg
 May 25th, 2007
They called but didn't leave a message. I called the number and it answered "Welcome to Citicards. To expedite the handling of your call, please speak or enter your 16 digit card number now."
princess
 May 24th, 2007
They called twice yesterday while I was working and did not leave a message. They have called in the past to report possible fraud but they had left a recorded message that time..

They called me right now, I answered, no one was there, and then it hung up on me.
laura
 May 23rd, 2007
18009505114CITIBANK SOUTH DAKOTA
BOX6500
SIOUX FALLS,SD57117
TSACGIV IS TANIA ALVAREZ.
PLEASE SEE FORUM COMPLAINTS AND HELP IN THIS FORUM.

http://www.debtconsolidationcare.com/forums/about7034-2.html
tsacgiv
 Apr 24th, 2007
Legitimate call-msg from Citi MC Early Fraud Detection. Callback got auto system questioning 3 recent transactions on my Citi MC (they were valid). Glad to know the Fraud Detection system is working!
Amy
 Feb 27th, 2007
looks like they're legit.
called Citibank directly at 800-950-5114 and they confirmed they were trying to get in touch with me.
sz
 Jan 12th, 2007
After receiving this call and seeing the other comments here, I checked my Citi Card account online and it had indeed been flaged for possible fraud by Citi Identity Theft Solution. They wanted to verify a couple of charges.
Kevin
 Jan 07th, 2007
Original number calling was 1-800-950-5114 but message left was to call another number (877 215 2648 ) Never got through to a human.

I spoke to two diff reps at Citi customer service, neither recognized the 877 number.

Possible phishing scheme?
em
 Dec 24th, 2006
Called number back -- Citi Identity Theft Solutions.

The original message left with the number was to call another number 877-215-2648 ) but when I spoke to two diff Citi reps at Citi customer service, neither recognized the 877 number.

Possible phishing scheme
em
 Dec 24th, 2006
Even if this UNAVAILABLE is a legitimate business I want them to leave a message and a call back number. Otherwise stp calling me.
Roza
 Nov 25th, 2006
recorded message claiming to be citi card providing an 800#(950-5114) to call to provide acct # since there was "unuasual activity" on card.
I called Citi Card customer service and they claimed the 800 # provided and the # which called was not theirs.
Citi Card rep says there was no block on my card and no unusual activity.
clem kost
 Aug 30th, 2006

73 Comments