Note posted on First Bank website: IMPORTANT SECURITY INFORMATION
First Bank is aware that an automated phone call claiming to be First Bank Fraud Protection is being received by our customers. This call is not from First Bank and you should not respond to it.
If you received this call and provided your account information it’s important that you immediately contact our Customer Service department at 800-760-2265 and speak to a representative who will secure your account. As a result of this situation, call volumes are higher than normal so please stay on the line and wait to speak with a representative. If you are contacting us after business hours, see below, please contact us at 800-472-3272, option 2.
Customer Service Hours: Monday – Friday 7:00 a.m. CT – 11:00 p.m. CT
Saturday 8:00 a.m. CT – 7:00 p.m. CT
If you did not provide your account information your account remains protected and you don’t need to contact us.
Remember, First Bank will never ask you to provide and/or update personal or account information such as, account number, PIN, online banking User ID and password, social security number, etc. by phone call, automated phone message, email or a pop-up message. A bank representative may call you to verify activity on your account (Debit Card transactions, bill payment, personal payment and/or account-to-account transfers) that appears suspicious or to provide you with information about products and services we offer.