This is what I posted on another site on October 27, 2010. The update is from today.
I just got off the phone with AMCA - American Medical Collection Agency. (This is their website: www.amcaonline.com , and phone number 1-800-666-8097. I got tired of the 2-3 calls every day, and took matters into my own hands!
They claimed that my husband owed over $300 to Quest Diagnostics - we have insurance that paid 100% and we owe nothing.
They were claiming that they had sent several notices to our house. They had an address that we had over 4 years ago, but they claimed this debt was from April, 2010! There is no way they would have had our current home phone number and not our current address. (My husband never gives this phone number anyway, he uses his cell number.)
They asked for our address so they could send us the notice. I gave it to them, then they said the system didn't take it and asked for it again. I gave it again, then she told me to hold on. She came back to the phone and said that AMCA NO LONGER HAS OUR ACCOUNT! She said we would not be called again. We'll see.
November 12, 2010
UPDATE: Got a bill in the mail from AMCA. I called them and tried to tell about these phone calls, and that I had already been told by their office that they did not have this account - Dorena cut me off in mid-sentence. She was very condescending and rude throughout the conversation. I did raise my voice at her provocation, but I did not curse and tried to get her to listen. She finally allowed me to tell her my story of the recurrent phone calls, but refused to comment on it - acted as though I said nothing. She also stated repeatedly that I was rude to HER! She didn't believe that I was told not to worry about this because I didn't have the name of the person at AMCA that I spoke to! (I would think that there is a computer ID on the person who made notes on my account.) She insisted that I owe this money and that I HAVE to deal with her company. She refused to give me the phone number to Quest Diagnostics. I told her that I would call Quest and straighten this out with them. Again, she didn't listen and kept trying to give me her fax number so I could send her my insurance statement showing payment. I told her I didn't need her fax number - I was going to call Quest. She said I couldn't do anything with Quest because her company was handling this. (And I was to call back and talk to her - she is the only Dorena there. That's D-O-R-E-N-A in billing.)
I hung up and Googled Quest Diagnostics. Got the number and called. The woman at Quest was very apologetic and told me that her supervisor is trying to get Quest to stop using AMCA because of all the complaints against them. She looked at my account and discovered that the claim was rejected because of a coding error. Notices were supposedly sent to an address I had four years ago! Weird. She said she took my account out of collections and refiled the claim with my insurance.
We'll see if this ends now.