chase
account
bank
credit
first
services
please
enter
card
claimed
hold
The third call of the day and CallerID showed the first time 'CHASE USA", then other calls "UNKNOWN"
Now the caller left a message for me to call 'CARD SERVICES" at a completely diff number: 800-654-9230
I've reported them to Chase Bank and to ftc.gov
FRANK
 Jul 09th, 2009
Got a call from 800-424-5000. They called over 18 times in one day always after 8pm. Got soo mad asked for boss's name and number. Glenn Matthews at 800-654-9230 was another chase number. Got operater's name as Apollo Jones. Reported to Chase's Abuse at the website. Email abuse@chase.com
Ly
 Mar 20th, 2007
After continuing to receive more then 30 calls I called Chase 800-654-9230, a number I found on this site. They transferred me to an advisor. He "located the culprit" and said he would take care of it. My number was apparently on the wrong account. So far no more calls.
GA
 Nov 17th, 2006
To contact Chase, simply call 1-800-654-9230. I don't understand why people get so mad at a company that 'lends' them hundreds of dollars, then when you miss a payment the company has the courtesy to try and contact you to see what's going on. to prevent you from getting late fees, and to prevent your credit score from damage. The people who get mad about this are idiots. If someone owed me hundreds or thousands of dollars, I'd be calling them a bunch too.
pz
 Oct 30th, 2006
I had bee getting calls from 223-987-2400 so I called my service provider and they said it was an out of country number. They put a hold on int'l calls and then I received a call from "Unknown Number". It was an Indian woman. She asked to speak to me and I told her I wasnt there and could I take a message. She told me to call 800-654-9230 and said she was from Chase Bank. I asked her name and it sounded like she said Ryan Johnson or some kind of English name.
nB
 Oct 24th, 2006
So far received 2 calls from this number within 8 hours, did not pick up. I blocked my ID and called the number back. It is not a valid US phone number.

I tried 1-800-654-9230 (compare to 1-800-432-3117, the number Chase gives for Customer Service) With some experimentation I discovered it requires a 13 digit account number. On the first attempt, I was put on hold "for an available representative" before being cut off. Typical hold music, but slightly glitchy voice playback. Could have been recorded from elsewhere. "If you feel your call has been cut off in error, please call again" announced a female recorded voice, before I heard the dial tone.

On second attempt, I pushed buttons at random until I was rerouted to a customer service representative whose Indian accent was not especially thick and who seemed to be well trained other than answering the phone simply with "Hello? Hello?" until I responded. Once I informed that I do not own a Chase credit card, he did not push me for any more personal information. With office noises in the background, everything seemed relatively legit. It's possible I was rerouted to a legitimate number after having entered "my account number" incorrectly so many times. I suspect this was a "man-in-the-middle" scam to collect account numbers before forwarding calls to Chase Cardmember Services.

Chase cardholders who receives calls from this number: instead use the phone number that comes with your billing statement.
NA
 Oct 03rd, 2006
Got a number of these calls on 9/13, after calling back and not entering an account number they claimed to be Chase bank.
mh
 Sep 18th, 2006
they've been barraging us with computer driven calls that tell us to call this number. when I called it asked for my account number. I hung up.
tg
 Sep 14th, 2006
several calls in last 2 days asking for someone who is not me -- then they want to verify number they dialed. Once left message asking me to call 800-654-9230.
Pat
 Sep 13th, 2006
Received 4 calls today from 1-223-987-2400. The first 3 on my voicemail, asking to call back 1-800-654-9230; the last one I caught (while checking my voicemail), and they were looking for someone else.
I also called back the 800 number. In all cases, caller claimed to be with Chase Bank.
F
 Sep 13th, 2006
leaves messages all day starting at 8:30 (7 days per week). says" this is an important message from card member services. I call back and says "thank you for calling card member svcs. please enter your account number." they never id themselves. has anyone else had this call?
cm
 Sep 11th, 2006
Where are you people getting Chase from? The 223-987-2500 number leaves a message that says this is credit services, call 1-800-654-9230 as soon as possible. When you call that 800 number it immediately answers and says please enter your account number. It is some type of fraud -- I'd be really careful blaming a particular bank or nationality.
CK
 Sep 07th, 2006
Called four times on Labor Day 2006 beginning at 8:00 a.m. Left a message to call back at 1-800-654-9230. Called that number and it asked me to enter my account number. I just hung up.
TK
 Sep 05th, 2006
This "unknown name" number gave another number to call, 800-654-9230. We called that number (it was Chase) and discovered that another person who used to have the phone number that we now have has an overdue account with them. The woman said that she would remove our number from their calling list, but we are still getting calls.
Linda
 Aug 27th, 2006

14 Comments