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A while back, when economic outlooks were better, National Action Financial Services LLC, or NASF, joined with an entity named SITEL, who claims to conduct business globally and was a very profitable customer service outsourcing company (the phone rep whom you can't understand) until the global economy tanked and the conglomerates outlook became less rosy.
SITEL, not educating themselves adequately on U.S. consumer protection laws and underestimating potential liability, began ratcheting up pressure on the NAFS collections operation to increase contributions , who then leaned on consumers too aggressively which won them at least one hefty fine in 2007 for illegal collection practices.
SITEL has not been overly generous in sharing their results since 2006, and there’s speculation that it is experiencing some losses worldwide. The fine that their collections side was penalized was absorbed and doesn't seem to have dampened their over-aggressive confrontational style. It is unlikely, given their worsening financial status, that SITEL will back off their over-zealous behavior very much for the reason that improved earnings from their collections section are now more than ever, urgently needed. Companies with foreign management are notoriously slow to learn about American culture as well as applicable consumer law. They will likely have to take a few more significant legal hits before stepping back and rethinking the risky exposure posed by the current NAFS model.
Pertinent Note-1:
UNITED STATES SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549 FORM 15
CERTIFICATION AND NOTICE OF TERMINATION OF REGISTRATION UNDER SECTION 12(g) OF THE SECURITIES EXCHANGE ACT OF 1934 OR SUSPENSION OF DUTY TO FILE REPORTS UNDER SECTIONS 13 AND 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934.
Commission File No. 001-12577
SITEL Corporation
(Exact name of registrant as specified in its charter)
Pertinent Note-2:
The Better Business Bureau of Upstate New York said it had already suspended Capital Management Services and National Action Financial Services (NAFS) because each had more than 500 complaints against them.
An Internet search didn’t turn up a publicly available Web site for NAFS. According to an SEC filing, Nashville-based Sitel Corp., an international business process outsourcing company, acquired NAFS in 1996. A Sitel spokesperson didn’t return calls.
Rubber Duck
 Apr 07th, 2009
for topaz - the law says 8am not 9am - funny - secondly why would you be scared not to stay on the phone and talk to the company, if it is a scam that cant do anything over the phone to you? can they? Also it is ok for a company to buy debts, and yes you still owe the full bill when it is past stats - if you can work out a settlement you are getting a break from your responsablity. Sorry if life is hard and talking on the phone is difficult, also it is funny the people who have hard time with these companies have a hard time staying calm to fix the problem, or if they owe money have a hard time explaining why they can not pay. think about it
correction
 Mar 26th, 2009
Yeah, these people called my father's landlord, someone who was in no way associated with the transaction in question, SCREAMING that they wanted money and claiming they were the original holder of the debt "Ford Motor Credit". I called back and got a guy named Steve at x2397. He sounded like some thug who wouldn't give me any info until I played the same game with him for a while and he then revealed he was from a collection agency. He kept asking for the number "they" called. One thing is for sure they are certainly not Ford Motor Credit or any other agency they claim to be.
debtninja
 Jun 25th, 2007
If you live in a household of more than one person and they wish to speak to one person, why not ask for the name. How do we know for who the call is? This is ridiculus? We just moved into this apartment. It may not be for us. How can I find out who its directed to?
NH
 Jun 16th, 2007
They are:
National Action Financial Services, Inc.
165 Lawrence Bell Drive
Suite 100
Williamsville, NY 14221

Erie County, New York

Phones
716-565-1040
716-650-6240
800-695-9134
800-982-0484
716-565-1020
716-565-1035 (FAX)
800-219-6297
(800) 443-3192

www.sitel.com

Emails:
pr@sitel.com
sales-NA@sitel.com
sales-EMEA@sitel.com
webmaster@sitel.com

Mr Roger Carney (President)
Mr. Michael Fletcher (CEO)
H. Gibbs (CFO)
Ms Joanne Hoover (Director of Hum. Res.)
Mr. James P. Rich, Jr. (Vice President)

This Business Operates under the Names
Finance Services
N A F S
National Action Financial Services, Inc.
Sitel Corp.

They are notorious bottom feeders. They by old debts at a discount (that are past the statute of limitations which cannot be persued in court) and try to collect the entire face value of the debt anyway from unsuspecting people. Ignore these bastards just like the attorneys do.
Topaz
 May 14th, 2007
They are:
National Action Financial Services, Inc.
165 Lawrence Bell Drive
Suite 100
Williamsville, NY 14221

Erie County, New York

Phones
716-565-1040
716-650-6240
800-695-9134
800-982-0484
716-565-1020
716-565-1035 (FAX)
(800) 219-6297
800-443-3192

www.sitel.com

Emails:
pr@sitel.com
sales-NA@sitel.com
sales-EMEA@sitel.com
webmaster@sitel.com

Mr Roger Carney (President)
Mr. Michael Fletcher (CEO)
H. Gibbs (CFO)
Ms Joanne Hoover (Director of Hum. Res.)
Mr. James P. Rich, Jr. (Vice President)

This Business Operates under the Names
Finance Services
N A F S
National Action Financial Services, Inc.
Sitel Corp.

They are notorious bottom feeders. They by old debts at a discount (that are past the statute of limitations which cannot be persued in court) and try to collect the entire face value of the debt anyway from unsuspecting people. Ignore these bastards just like the attorneys do.
Topaz
 May 14th, 2007
They are:
National Action Financial Services, Inc.
165 Lawrence Bell Drive
Suite 100
Williamsville, NY 14221
Phones
716-565-1040
(716) 650-6240
800-695-9134
800-982-0484
716-565-1020
716-565-1035 (FAX)
800-219-6297
800-443-3192

www.sitel.com

Emails:
pr@sitel.com
sales-NA@sitel.com
sales-EMEA@sitel.com
webmaster@sitel.com



Erie County, New York

Mr Roger Carney (President)
Mr. Michael Fletcher (CEO)
H. Gibbs (CFO)
Ms Joanne Hoover (Director of Hum. Res.)
Mr. James P. Rich, Jr. (Vice President)

This Business Operates under the Names
Finance Services
N A F S
National Action Financial Services, Inc.
Sitel Corp.

They notorious bottom feeders. They by old debts at a discount (that are past the statute of limitations which cannot be persued in court) and try to collect the entire face value of the debt anyway from unsuspecting people. Ignore these bastards just like the attorneys do.
Topaz
 May 14th, 2007
Received this call on my answering machine on a Saturday at 8:44am:
"Ah, my name is Michael Andrews. I need a return phone. My number is 1-800-443-3192." Didn't bother to leave the name of the company he's with. Called back to find out the name of the company but a man abswered the phone saying: "Mr. Ward speaking, how may I help you?". I hung up. Called again and another man answered the phone saying "Mr. Wood speaking, how may I help you?". I hung up. Called a final time and this time got a recording that said: "This is Nicholas Bunk. Please leave your name and telephone number and your area code. Speak slowly, We will address your call within 24 hours". These idiots need to leave the name of their company their with. Who knows who these bastards are or what kind of scam they're trying to pul on me. If they're debt collectors, they blew it. They broke the law by calling before 9:00am.
topaz
 May 12th, 2007

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