bank
america
account
boa
scam
chinese
card
fraud
customer
verified
automated
Scam caller
New York
 2days
I got this call it said Bank of America but I don't have a bank of America account. There were speaking Chinese, I pretend I don't speak Chinese. I was like "Can I help you?" He first responds is "F*** You" I knew it's a scam.
California
 1week
Message about BofA. Blocked. I do not have accounts there.
California
 1week
3 calls today, every time it a recording in Chinese. Blocking this number
Texas
 Apr 02nd, 2019
Hackers are using this BOA number and trying to scam you for your money. Do not give out any info over the phone. Call back your bank on the number on the back of your debit card as they can hack into existing numbers and have you believe it’s your bank calling but it’s not. Don’t fall for their BS of unusual activity on your account!!!
 Mar 29th, 2019
Guys (ladies and gentlemen), please listen. This number 800.432.1000 is a legit number from BoA but I am telling you there is no "Chinese\Mandarin" Fraud detection department within BoA. Trust me I am an employee with BoA Western IT division for past 15 years and I know we don't have that $$ to invest in foreign language Fraud department. The facts you should know: all customer service center are oversea, at India or Central American. No one should ask for your FULL SSN# and your Acct# in that combination...
 Mar 25th, 2019
Got a call ID show BoA, Heard Chinese voice. Knew it would be scam. I hung up.
California
 Mar 25th, 2019
Just received a call from this number. They left automated voicemail in what sounded like Chinese, and the only English words spoken were "Bank of America".
New York
 Mar 25th, 2019
Left a voice mail in Mandarin about unusual activities with the BOA debit card. Need to press “0” to speak to someone in Chinese. I do not bank with BOA. This is a scam. They have been calling using different numbers pretending to be someone else.
New York
 Mar 05th, 2019
Something in Chinese, likely a scam
Virginia
 Mar 05th, 2019
Said they were from the frsud dept. Knew all my bank transactions. This is a hacked BoA customer service number.
Florida
 May 07th, 2017
This is a legitimate number, honestly. Look on the back of your debit card; it is the number to call if you are outside the US. In my case, this was a wrong number, as I got this call on my home phone, and I only use my cellphone. I verified with BOA (called the 800-432-1000 I got from website) that they only have my cell number on file. So what happened is someone used to have my phone number (I've only had it a little over a year) and BOA is trying to contact THEM. Again, I called BOA directly and they verified all of this.
Jane
 May 21st, 2013
I received multiple calls from this number and went to voicemail. Checked my account on the website, there was indeed a fraudulent transaction on my card. Called back the number provided on the Bank of America website to call in case of fraudulent transactions 800-432-1000. They said the alert was legit and got the fraudulent transaction cleared up. This is the third time my card number has been stolen from Bank of America. No other numbers have been stolen.
Marky D
 May 07th, 2013
I rec'd 4 hangup calls from that # in the past 2 days. My caller ID says it was bank of America. I called the number and it stated it was reguarding recent activity on my account with BOA., and to call 800-432-1000 for more info. After calling I had to enter my phone #, last 4 of my SS # to gain access to my account. Everything , bal & current charges seemed OK. To get more info I had to push O & got a woman from India that wanted all the same info all over again. I called BOA thru a different # and they said their were no flags or attempts to contact me and were concerned it may have been a scam. BEWARE OF CALLS FROM 702-576-0456. lOOK UP THE CORRECT NUMBER OF BANK OF AMERICA TO CALL THEM AND REPORT THE ABOVE NUMBER IF YOU'RE CALLED BY THEM.
Rosemarie
 Feb 07th, 2013
FRAUD per Bank of America's REAL Fraud department. Call them: 800-432-1000. This comment probably won't be posted because this website is part of the fraud. Any comments below saying it's a legit number are part of the scam. Don't fall for this.
Robin
 Dec 25th, 2012
s
 Sep 17th, 2012
Says it is "Chris" returning my call. Really? I did not call you.
JG
 May 08th, 2012
We didn't answer and no message was left. Caller ID read: "To Open An Acct".
jcr
 Oct 21st, 2011
It was an automated message asking me to call this number, but I called BofA's main line and they verified that this number 877-833-5617 is their fraud prevention line.

However, this is just a comment on the Internet, so call up the main line and verify yourself: +1.800.432.1000
Thomas
 Feb 24th, 2011
I followed another search string which said that this number was associated with FIA Card Services. I called FIA, they transferred me to Quantum. Quantum said it was Privacy Assist, and gave me two numbers:800-516-9561 and 806-369-2506. Privacy Assist said it was Bank of America, 800-432-1000. I do have an account at BoA. I called - BoA reported that yest it does sub to Privacy Assist, but it has a list of its subcontractors, and this telephone number is not on that list. Further, BoA does not have my two cell numbers in its records - but the cell numbers keep getting the calls - at my expense. BoA said it would take up to 12 weeks for the changes to my account (putting me on a do-not-call list for the telephone number that IS on my records) to filter down throughout the company.
Marj
 Sep 22nd, 2010
This number belongs to a division of Bank of America, NA:

Bank of America Corporate Center
100 North Tryon Street
Charlotte, North Carolina 28255

They are the "Fraud Division" of the institution.

They also use the following toll free numbers:

866-242-6289
877-833-5617
888-773-0141

To avoid the automated system simply depress the "#" key when the computer starts giving its speech.

You can also call Bank of America at one of the following numbers to verify this information and have them transfer you to the Fraud Division.


Contact us.
Have a question? It's easy to reach us.


E-mail

Send a secure e-mail using Secure Socket Layer (SSL) to Bank of America.

If you are requesting a change to your account, please call the phone number listed below.
Phone

To open a new account, please call:

1.800.900.9000
8:00 a.m. - 6:00 p.m., Eastern Time, Monday - Friday

For assistance with your account:

24-hour touch-tone banking information is available 7 days a week. Representatives are available from 7:00 a.m. to 10:00 p.m., 7 days a week at the numbers listed below for each state.

State Telephone Banking Spanish Telephone Banking For Speech or Hearing Impaired TDD Required
California 1.800.622.8731 1.800.622.8731, #: 3 1.800.551.4453
Idaho 1.800.442.6680 1.800.442.6680 1.800.232.6299
Washington 1.800.442.6680 1.800.442.6680
Seattle 1.206.461.0800 1.206.358.6299
All Other States 1.800.432.1000 1.800.688.6086 1.800.288.4408
Sms
 Sep 02nd, 2010
Stated that they were Bank of America and that "they had an important message for me and this is not a marketing call...". Asked me to verify that I was (stated my name here).. I did not verify. I called BofA and asked if the number on caller ID was a valid BofA number and they had no record of that number.. also no indications on my account why they would call me period.

The Caller ID number was listed as the 202 area code but the callback number that the recording stated was 866-231-4406.
BofA's number is 800-432-1000. The real BofA stated that the 866 number is not related to them at all, either.
Ray
 Apr 01st, 2010
UPDATE: BOA FBI FCC FTC are reporting that scammers are spoofing (falsely showing number/name) this phone number & name (Card Services) in an attempt to get you to provide your information. The official stance by all three is: BOA will NEVER call you and ask for your information. They already have it. You are not to provide ANY information, if asked for it, and to immediately end the call then report the incident to BOA (1-800-432-1000), FBI (http://www.fbi.gov/contact/fo/fo.htm), the FCC (1-888-863-2244) & The FTC (1-877-438-4338).
Fubar
 Dec 23rd, 2009
[Also post this on other message board threads to get the information out there.]

It's a valid Bank of America telephone number.

Low Overdraft Services (866.512.7171)
[Or it may show up as 866.231.4406 on caller IDs and call history.]
A Bank of America department that was created in early 2007 to contact customers with accounts (regardless of account status) that have been overdrawn for over 20 days consecutively for under $300.

We call to make sure you are aware of the account being overdrawn, to make sure it isn't fraudulent transactions that caused the account to be overdrawn, verify you still have your debit card in your possession, to see when you will be able to make your next deposit, offer services to prevent overdrafts in the future, note your account, and to see if there's anything we may do to assist with the amount due and retain your business.

A dialer system calls with an automated message and states it's a non-marketing call with an urgent message regarding your account information and provides a message code. That code expires with a couple days, which is why a representative would ask your for your number to look it up on the call list.

If you connect to a representative, they will only ask you the standard security questions to access your account, the same questions that are asked when you call Bank of America customer service (800.432.1000).
Those questions may include:
-Mother's maiden name
-Verbal password
-Three digit code
-Driver's license or State ID number
-City and state / banking center where your account was opened
-Address and date of birth
-Number and type of accounts
-Number or type of accounts linked to your card
-Amount and location of last ATM transaction
-Amount and payee on recent cleared check
-Joint owners date of birth
-Joint owners mothers maiden name

We ask these questions because we need to make sure the people who answered the phone of the number we called is our customer. We cannot legally give out personal and account information without making sure we are speaking to the account holder, as I'm sure you would not want your private account details given out to just anyone who answers the line.

Two reason why we may call you when you don't have an account are:
-We may have an old phone number for a customer
-We may have entered a customer's phone number incorrectly into our system records (the customer we're trying to reach may have a number only a digit or so off from yours)
-A customer may have given us a wrong number

If we're calling a wrong number, we'll gladly remove the number within a couple business days if you report it.

As always, if you feel uncomfortable providing the answers to the questions we ask, please visit your local banking center or call the number on the back of your card.

And the reason why a Bank of America employee would search the number on the internet and contribute to message boards, such as this one, is because we find humor in the number of people who think we're fraud when we're only calling to help. Members of our department also mentioned that our number was being posted on these sites and claimed as a scam, so we wanted to have a look for ourselves to see just exactly what people were saying.
BOA
 Dec 18th, 2009
Since no one seems to be sure who is who on these sites, in the interest of the common good I am posting the following information. I have verified it, and urge you to do so yourself. As it is here all in one place, it should be ease to do by simply clicking on the links, or dialing the numbers yourself. Hope this helps ALL of us...


URL for Bank of America
-----------------------
www.bankofamerica.com


Customer Service Para Espanol
---------------- ------------
1-800-432-1000 1-800-688-6086


TTY (Teletext for those with hearing difficulties)
--------------------------------------------------
1-800-288-4408


From outside the US call collect at
-----------------------------------
315-724-4022


The following additional information was copied verbatim from BOA's web site, at the URL listed directly below:

https://www.bankofamerica.com/privacy/Control.do?body=privacysecur_unauthorised_acc_use#email


Your Bank of America accounts
-----------------------------
If you suspect that you're the victim of fraud, you should report it immediately using the following guidelines.


Report phishing email
---------------------
To report a suspicious email that uses Bank of America's name, forward it to us immediately at abuse@bankofamerica.com. (If you have general questions about the bank or your accounts, please go to Contact Us.)
Learn more about online fraud and email fraud.
See an example of a fraudulent email


Suspect you are a victim of fraud?
----------------------------------
Report fraudulent activity not associated with Online Banking:

CA: 800.622.8731
ID, WA: 800.442.6680
All others states: 800.432.1000
Report fraudulent activity within Online Banking:

CA: 800.792.0808
ID, WA: 866.399.0122
All other states: 800.933.6262
Or contact your nearest banking center .


Lost or stolen ATM card or Check Card
-------------------------------------
Report your lost or stolen ATM card or Check Card immediately.
In California, call 1.800.622.8731
In Idaho and Washington, call 1.800.442.6680
For all other states, call 1.800.432.1000
In addition, if your card is lost or stolen, our Total Security Protection Zero Liability guarantee reimburses you for any unauthorized card transactions up to the amount of the loss, when reported within 60 days from statement date.


Lost or stolen credit card
--------------------------
Report your lost or stolen credit card immediately.
Within the continental United States, call us at 1.800.848.6090.
From outside the United States, call us collect at 1.757.677.4701.
We'll cancel your card and issue a replacement immediately. You won't be liable for any unauthorized purchases or withdrawals from your account when you notify us promptly.
In addition, if your card is lost or stolen, our Total Security Protection Zero Liability guarantee reimburses you for any unauthorized card transactions up to the amount of the loss, when reported within 60 days from statement date.


Lost or stolen checkbook
------------------------
Report your lost or stolen checkbook immediately.
In California, call 1.800.622.8731.
In Idaho and Washington, call 1.800.442.6680.
For all other states, call 1.800.432.1000.
If possible, provide the check number for the last check that was written, or the name of the person or business to whom it was written. (Digital copies of your checks can be found through Online Banking.)


Alert a credit bureau with your concerns
----------------------------------------
If you suspect you might be a victim of identity theft, contact the three major credit bureaus listed below to place a fraud alert on your credit file. You also can order a credit report to identify any unauthorized activity.

Equifax 1.800.525.6285
Experian 1.888.397.3742
Trans Union 1.800.680.7289


Home • Privacy & Security • Careers • Site Map

Bank of America, N.A. Member FDIC. Equal Housing Lender
© 2009 Bank of America Corporation. All rights reserved.
Poor Richard
 May 04th, 2009
They will call if you have overdrfted to make sure you intend to pay it, but typuically pretty friendly. Also same outgoing line for new accounts and sometimes they'll try to sell you on an acct. But all in all not like a collections call
Tr
 May 23rd, 2008
Bank of America fraud dept
jashall
 Apr 21st, 2008
This recording came through our automated message system so I didn't catch the beginning of it. I heard part of a phone number asking us to call back and it gave a reference number. The recording then said that our account might be suspended if the call was not returned. I have no idea which company this is.
M
 Mar 11th, 2008
I verified this number with BofA's fraud department -- after some people at BoA told me it might be a scam. After getting the call from the 302 number, I called 800-432-1000, which I got from https://www.bankofamerica.com/privacy/Control.do?body=privacysecur_unauthorised_acc_use. Two representatives told me they didn't think it was a legit number, but couldn't be certain. I was finally transferred over to the fraud dept. and someone said that it indeed was them, and we went over the suspicious charges (which was me, but just out of the ordinary purchases).

I'm actually pretty happy with BoA about this. If only they could have their departments communicate with each other better. We basically thought it was a fraudulent call right up until the last guy we talked to.
rick
 Jan 26th, 2008
Phishing Call came in at 8:07pm this evening from a number listed as:
(514)940-3507
Googled the number like everyone else here to learn any helpful information about these Potential Phishers. Logged on to:
https://www.bankofamerica.com/index.jsp?page_msg=mbna
Clicked on the "Report Suspicious email" link under the "Privacy & Security" section.
Emailed Bank of America at: abuse@bankofamerica.com
Explained the phone call and gave the (514)940-3507 phone number so as the Customer Representative at Bank of America informed me that indeed it was not them who were calling from that number. The CSRep notified me that "IF" Bank of America ever does attempt to call their customer's they add a notation for verification on the account so that it can be validated by customers with similar concerns.

To report a suspicious email that uses Bank of America's name, forward it to us immediately at abuse@bankofamerica.com.
Suspect you are a victim of fraud?
Report fraudulent activity not associated with Online Banking:
CA: 800-678-1433
ID, WA: 800.442.6680
All others states: 800-432-1000
Report fraudulent activity within Online Banking:
CA: 800-678-1433
ID, WA: 800-442-6680
All other states: 800-933-6262
**We also filed a formal complaint and recieved an immediate Case number with the Federal Trade Commission at: http://www.ftc.gov/ftc/contact.shtm
Hope this helps you all too, Be Careful and let's get these guys!!!
STOP PHISHERS
 Jan 12th, 2008
Got my first call today. Read all the comments from others that have recieved calls from them. When I answered, they asked for me,when I ID myself they hung up! I called the B of A @1-800-432-1000. They took all my info. and said I would be hearing from them with-in the next few days. We'll see! I will probably close my account with them.
Dave
 Jan 03rd, 2008
Call Bank of America at 800-432-1000 and tell them to take you off their call list
James
 Oct 31st, 2007
Verified with BofA (800.432.1000) that www.myeasypayment.com and the 626 number are NOT RELATED TO BANK OF AMERICA. Those losers called me AGAIN today and I answered, I told them to take my # off the list and that I knew they were scammers.
KM
 Sep 26th, 2007
Its Bank Of America. I called the BOA customer service line to verify and they looked up the number and transferred me to the correct department. Mine was concerning an account I accidently opened online that had overdrafted from their fees. The guy took care of it after verifying I was who I said I was. Its legit... just call BOA at 1-800-432-1000 to ask them for yourselves.
Amber
 Aug 14th, 2007
BANK AMERICA CUSTOMER SERVICE.PLEASE GO TO THE FORUM TO SEE MORE COMPLAINTS.
http://www.debtconsolidationcare.com/bankofamerica.html
TSACGIV
 May 02nd, 2007

35 Comments