Someone said he was calling on be half of BOA ... fake!
They've been calling me for over six months ago at various times throughout the day, but mostly around 6:00 A.M. They also call using other phone numbers. And the recorded message always says in English that they are from the Chinese Bank of America, then they start talking in Chinese. Bank of America should do something about this. How the hell do these jerks/scammers get our phone numbers?

Sue Spammers - Las Vegas
 Nov 19th, 2019
Same, phishing info. Hanged up immediately.
Rhode Island
 Nov 16th, 2019
I have received repeated calls from this number. After an announcement in English, it gives me a message in Chinese.

When I get a representative they ask for my account number - I explain that I have never had an account at Bank of America. Then they ask me what the message says, and I explain - again - that I do not speak Chinese.Then they ask for my social security number which I will not give. My conclusion: the calls are not fraudulent - they are just screwed up as Bank of America so often is.
Rhode Island
 Nov 16th, 2019
Simultaneously received an e-mail from "Bank of The West" purporting to be an alert about fraudulent activity on one of my cards. B of A will never send an email without your name on it, and how likely are they going to call you at 3am?
 Nov 08th, 2019
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 Oct 26th, 2019
does anyone knows anybody in Surrey,BC ?
please let me know Hyacinth Hanagri
 Oct 22nd, 2019
 Oct 19th, 2019
They left voicemail message. Very noisy recording from BofA telling me to listen to Chinese message... I hung up and blocked number.
 Oct 10th, 2019
Received a call from this number. No message left or anything identifying the business. I blocked the number. I'm sure they'll just find another number in which to try and scam people.
 Oct 08th, 2019
Received a call from this number, the real BofA general customer service number, but then the automated female voice said that it was BofA's China Financial Office calling and a female voice in Chinese began speaking. I hung up. I went to a nearby branch of BofA to see what was the message if that indeed was BofA trying to get a message to me. The customer service agent checked my accounts, everything was fine with them, and checked the last call they have as having been made to me. It was not from the number which called. He said that it is the true general service number, but it's not a number that BofA calls out of; it's a number for BofA customers to call themselves. So don't answer if that number appears: scammers are getting sophisticated.
 Sep 25th, 2019
'Had a call didn't answer it and there was no message
New York
 Sep 25th, 2019
Received call stating this is BOA and they Chinese recording about financial department. SCAM!!
New York
 Sep 25th, 2019
SCAM!!!! I don’t have a Bank of America account and the voicemail they left was in Chinese. Do not answer!
 Sep 25th, 2019
"This is a call from the Chinese Finance Dept. Record your message now." Ya, right...
 Sep 24th, 2019
Received a call from them this the same message as "Virginia" did below...definitely a scam caller preying on Mandarin-speaking fools who don't know better than to ignore them and/or just DON'T answer...!!!
 Sep 23rd, 2019
Received a call from this number, did not leave a message. I see from other online reports that it's a "Bank of America" number, and it's listed online as a BofA Customer Service number, but if it's important, they can leave me a message. Otherwise, I consider it a junk/unwanted call.
 Sep 23rd, 2019
I also got a Scam call to get me to record my voice. It's the real bank of america # but says "This is a call from the Chinese Finance Dept. Record your message now."
 Sep 23rd, 2019
Got a call from this number today, didn't answer, they left no message, so it's a scam, blocked the #.
 Sep 23rd, 2019
Scam call to get you to record your voice. It's the real bank of america # but says "This is a call from the Chinese Finance Dept. Record your message now."
New York
 Sep 23rd, 2019
SCAM call with Chinese voice faking Bank of America ID.
 Sep 23rd, 2019
Automated from Bank of America then a Chinese voice message, clearly scam
 Sep 20th, 2019
New York
 Sep 20th, 2019
I too got the "This is Bank of America" and then a woman began speaking in Chinese. The number has now been blocked on my phone.
 Sep 19th, 2019
I don’t even have anything Bank of America and never have. Total fraud call.
 Sep 18th, 2019
SCam call from a fake Bank or america
 Sep 18th, 2019
Warning. Scam voice message about chinese package. Beware.
New York
 Sep 17th, 2019
This number has called my job 7 times this morning. Each time I answer it's in Chinese. When I call back there is an automated recording that asks for my social security number and full debit card number to "verify my identity". Which is of course a load of crap and they are just trying to scam people into releasing their information. Do not trust it, do not tell them anything.
 Sep 17th, 2019
calling all the time in Pittsburgh area. How do you get it to stop.
 Sep 16th, 2019
Call from 800-432-1000 stated that it was BofA but then the message was in chinese.....
 Sep 16th, 2019
got multiple calls from multiple 800 numbers with the same recording...ENDING In this bank of america number. this is really worrisome. i called bank of america to report the problem and they waved me off like it wasn't an issue. i am really annoyed and i really recommend no one take calls from bank of america. just hang up and call them yourselves. fraudsters can clone the number and clearly bank of america isnt doing anything about it.
 Sep 16th, 2019
Yet another Chinese language message. All day every day calls in Chinese or Korean or ? from area code 332....stupid just plain stupid. Do they get paid for each message they leave even though we dont answer, dont understand them, and dont care?
 Sep 16th, 2019
I just received a call from this number. Like I do frequently. I do not have a B of A account and my phone number is new. There is a message in here from someone claiming they are from B of A and that this is legit. It’s not. It’s a fraud. They spoke to me I’m Chinese, I somehow got through to a guy, When I asked to be taken off the list the guy said no and hung up. Do NOT give them your personal information.
Quebec Canada
 Aug 16th, 2019
Yes it's a BOA spam from Alex in Dallas regarding some mumbled wasn't mine. I've had this number for 25 years so it's definitely a fraud!
 Jul 12th, 2019
How can I deposit money to my son account
 Jun 05th, 2019
I received a call today from 1-800-432-1000 and the caller ID shows "Bank of America Financial Center". I called the number on my card and they confirmed that this was not a call from them. Beware - calls from this number can be fraudulent.
New York
 May 10th, 2019
Got this recorded call showing BofA and the number 800-432-1000. The recording said 'congratulations on your excellent payment history' (we've only been with them 2 months) and that we qualify for zero interest on all accounts.' I hung up without listening to the rest of it.
 May 08th, 2019
This was a scam call. This number is a legit BofA number; however some kind of way scammers were able to use it so it pops up on caller id. BofA would never call from 800/432-1000 because it is a number that customers can call to get customer service on their bank accounts. The voicemail that was left on my phone was someone speaking in Chinese. I have been getting random calls from various numbers with the same person speaking in Chinese. They must have some robo dial machine or something where they can input numbers.
 May 02nd, 2019
They called and said they were calling from the Credit Card Corporation of America and that they can lower my payment by $10-15 a month. What payment? What company are you? I didn’t know they were able to spoof real phone numbers for companies.
 May 01st, 2019
Scam caller
New York
 Apr 19th, 2019
I got this call it said Bank of America but I don't have a bank of America account. There were speaking Chinese, I pretend I don't speak Chinese. I was like "Can I help you?" He first responds is "F*** You" I knew it's a scam.
 Apr 11th, 2019
Message about BofA. Blocked. I do not have accounts there.
 Apr 10th, 2019
3 calls today, every time it a recording in Chinese. Blocking this number
 Apr 02nd, 2019
Hackers are using this BOA number and trying to scam you for your money. Do not give out any info over the phone. Call back your bank on the number on the back of your debit card as they can hack into existing numbers and have you believe it’s your bank calling but it’s not. Don’t fall for their BS of unusual activity on your account!!!
 Mar 29th, 2019
Guys (ladies and gentlemen), please listen. This number 800.432.1000 is a legit number from BoA but I am telling you there is no "Chinese\Mandarin" Fraud detection department within BoA. Trust me I am an employee with BoA Western IT division for past 15 years and I know we don't have that $$ to invest in foreign language Fraud department. The facts you should know: all customer service center are oversea, at India or Central American. No one should ask for your FULL SSN# and your Acct# in that combination...
 Mar 25th, 2019
Got a call ID show BoA, Heard Chinese voice. Knew it would be scam. I hung up.
 Mar 25th, 2019
Just received a call from this number. They left automated voicemail in what sounded like Chinese, and the only English words spoken were "Bank of America".
New York
 Mar 25th, 2019
Left a voice mail in Mandarin about unusual activities with the BOA debit card. Need to press “0” to speak to someone in Chinese. I do not bank with BOA. This is a scam. They have been calling using different numbers pretending to be someone else.
New York
 Mar 05th, 2019
Something in Chinese, likely a scam
 Mar 05th, 2019
Said they were from the frsud dept. Knew all my bank transactions. This is a hacked BoA customer service number.
 May 07th, 2017
This is a legitimate number, honestly. Look on the back of your debit card; it is the number to call if you are outside the US. In my case, this was a wrong number, as I got this call on my home phone, and I only use my cellphone. I verified with BOA (called the 800-432-1000 I got from website) that they only have my cell number on file. So what happened is someone used to have my phone number (I've only had it a little over a year) and BOA is trying to contact THEM. Again, I called BOA directly and they verified all of this.
 May 21st, 2013
I received multiple calls from this number and went to voicemail. Checked my account on the website, there was indeed a fraudulent transaction on my card. Called back the number provided on the Bank of America website to call in case of fraudulent transactions 800-432-1000. They said the alert was legit and got the fraudulent transaction cleared up. This is the third time my card number has been stolen from Bank of America. No other numbers have been stolen.
Marky D
 May 07th, 2013
I rec'd 4 hangup calls from that # in the past 2 days. My caller ID says it was bank of America. I called the number and it stated it was reguarding recent activity on my account with BOA., and to call 800-432-1000 for more info. After calling I had to enter my phone #, last 4 of my SS # to gain access to my account. Everything , bal & current charges seemed OK. To get more info I had to push O & got a woman from India that wanted all the same info all over again. I called BOA thru a different # and they said their were no flags or attempts to contact me and were concerned it may have been a scam. BEWARE OF CALLS FROM 702-576-0456. lOOK UP THE CORRECT NUMBER OF BANK OF AMERICA TO CALL THEM AND REPORT THE ABOVE NUMBER IF YOU'RE CALLED BY THEM.
 Feb 07th, 2013
FRAUD per Bank of America's REAL Fraud department. Call them: 800-432-1000. This comment probably won't be posted because this website is part of the fraud. Any comments below saying it's a legit number are part of the scam. Don't fall for this.
 Dec 25th, 2012
 Sep 17th, 2012
Says it is "Chris" returning my call. Really? I did not call you.
 May 08th, 2012
We didn't answer and no message was left. Caller ID read: "To Open An Acct".
 Oct 21st, 2011
It was an automated message asking me to call this number, but I called BofA's main line and they verified that this number 877-833-5617 is their fraud prevention line.

However, this is just a comment on the Internet, so call up the main line and verify yourself: +1.800.432.1000
 Feb 24th, 2011
I followed another search string which said that this number was associated with FIA Card Services. I called FIA, they transferred me to Quantum. Quantum said it was Privacy Assist, and gave me two numbers:800-516-9561 and 806-369-2506. Privacy Assist said it was Bank of America, 800-432-1000. I do have an account at BoA. I called - BoA reported that yest it does sub to Privacy Assist, but it has a list of its subcontractors, and this telephone number is not on that list. Further, BoA does not have my two cell numbers in its records - but the cell numbers keep getting the calls - at my expense. BoA said it would take up to 12 weeks for the changes to my account (putting me on a do-not-call list for the telephone number that IS on my records) to filter down throughout the company.
 Sep 22nd, 2010
This number belongs to a division of Bank of America, NA:

Bank of America Corporate Center
100 North Tryon Street
Charlotte, North Carolina 28255

They are the "Fraud Division" of the institution.

They also use the following toll free numbers:


To avoid the automated system simply depress the "#" key when the computer starts giving its speech.

You can also call Bank of America at one of the following numbers to verify this information and have them transfer you to the Fraud Division.

Contact us.
Have a question? It's easy to reach us.


Send a secure e-mail using Secure Socket Layer (SSL) to Bank of America.

If you are requesting a change to your account, please call the phone number listed below.

To open a new account, please call:

8:00 a.m. - 6:00 p.m., Eastern Time, Monday - Friday

For assistance with your account:

24-hour touch-tone banking information is available 7 days a week. Representatives are available from 7:00 a.m. to 10:00 p.m., 7 days a week at the numbers listed below for each state.

State Telephone Banking Spanish Telephone Banking For Speech or Hearing Impaired TDD Required
California 1.800.622.8731 1.800.622.8731, #: 3 1.800.551.4453
Idaho 1.800.442.6680 1.800.442.6680 1.800.232.6299
Washington 1.800.442.6680 1.800.442.6680
Seattle 1.206.461.0800 1.206.358.6299
All Other States 1.800.432.1000 1.800.688.6086 1.800.288.4408
 Sep 02nd, 2010
Stated that they were Bank of America and that "they had an important message for me and this is not a marketing call...". Asked me to verify that I was (stated my name here).. I did not verify. I called BofA and asked if the number on caller ID was a valid BofA number and they had no record of that number.. also no indications on my account why they would call me period.

The Caller ID number was listed as the 202 area code but the callback number that the recording stated was 866-231-4406.
BofA's number is 800-432-1000. The real BofA stated that the 866 number is not related to them at all, either.
 Apr 01st, 2010
UPDATE: BOA FBI FCC FTC are reporting that scammers are spoofing (falsely showing number/name) this phone number & name (Card Services) in an attempt to get you to provide your information. The official stance by all three is: BOA will NEVER call you and ask for your information. They already have it. You are not to provide ANY information, if asked for it, and to immediately end the call then report the incident to BOA (1-800-432-1000), FBI (, the FCC (1-888-863-2244) & The FTC (1-877-438-4338).
 Dec 23rd, 2009
[Also post this on other message board threads to get the information out there.]

It's a valid Bank of America telephone number.

Low Overdraft Services (866.512.7171)
[Or it may show up as 866.231.4406 on caller IDs and call history.]
A Bank of America department that was created in early 2007 to contact customers with accounts (regardless of account status) that have been overdrawn for over 20 days consecutively for under $300.

We call to make sure you are aware of the account being overdrawn, to make sure it isn't fraudulent transactions that caused the account to be overdrawn, verify you still have your debit card in your possession, to see when you will be able to make your next deposit, offer services to prevent overdrafts in the future, note your account, and to see if there's anything we may do to assist with the amount due and retain your business.

A dialer system calls with an automated message and states it's a non-marketing call with an urgent message regarding your account information and provides a message code. That code expires with a couple days, which is why a representative would ask your for your number to look it up on the call list.

If you connect to a representative, they will only ask you the standard security questions to access your account, the same questions that are asked when you call Bank of America customer service (800.432.1000).
Those questions may include:
-Mother's maiden name
-Verbal password
-Three digit code
-Driver's license or State ID number
-City and state / banking center where your account was opened
-Address and date of birth
-Number and type of accounts
-Number or type of accounts linked to your card
-Amount and location of last ATM transaction
-Amount and payee on recent cleared check
-Joint owners date of birth
-Joint owners mothers maiden name

We ask these questions because we need to make sure the people who answered the phone of the number we called is our customer. We cannot legally give out personal and account information without making sure we are speaking to the account holder, as I'm sure you would not want your private account details given out to just anyone who answers the line.

Two reason why we may call you when you don't have an account are:
-We may have an old phone number for a customer
-We may have entered a customer's phone number incorrectly into our system records (the customer we're trying to reach may have a number only a digit or so off from yours)
-A customer may have given us a wrong number

If we're calling a wrong number, we'll gladly remove the number within a couple business days if you report it.

As always, if you feel uncomfortable providing the answers to the questions we ask, please visit your local banking center or call the number on the back of your card.

And the reason why a Bank of America employee would search the number on the internet and contribute to message boards, such as this one, is because we find humor in the number of people who think we're fraud when we're only calling to help. Members of our department also mentioned that our number was being posted on these sites and claimed as a scam, so we wanted to have a look for ourselves to see just exactly what people were saying.
 Dec 18th, 2009
Since no one seems to be sure who is who on these sites, in the interest of the common good I am posting the following information. I have verified it, and urge you to do so yourself. As it is here all in one place, it should be ease to do by simply clicking on the links, or dialing the numbers yourself. Hope this helps ALL of us...

URL for Bank of America

Customer Service Para Espanol
---------------- ------------
1-800-432-1000 1-800-688-6086

TTY (Teletext for those with hearing difficulties)

From outside the US call collect at

The following additional information was copied verbatim from BOA's web site, at the URL listed directly below:

Your Bank of America accounts
If you suspect that you're the victim of fraud, you should report it immediately using the following guidelines.

Report phishing email
To report a suspicious email that uses Bank of America's name, forward it to us immediately at (If you have general questions about the bank or your accounts, please go to Contact Us.)
Learn more about online fraud and email fraud.
See an example of a fraudulent email

Suspect you are a victim of fraud?
Report fraudulent activity not associated with Online Banking:

CA: 800.622.8731
ID, WA: 800.442.6680
All others states: 800.432.1000
Report fraudulent activity within Online Banking:

CA: 800.792.0808
ID, WA: 866.399.0122
All other states: 800.933.6262
Or contact your nearest banking center .

Lost or stolen ATM card or Check Card
Report your lost or stolen ATM card or Check Card immediately.
In California, call 1.800.622.8731
In Idaho and Washington, call 1.800.442.6680
For all other states, call 1.800.432.1000
In addition, if your card is lost or stolen, our Total Security Protection Zero Liability guarantee reimburses you for any unauthorized card transactions up to the amount of the loss, when reported within 60 days from statement date.

Lost or stolen credit card
Report your lost or stolen credit card immediately.
Within the continental United States, call us at 1.800.848.6090.
From outside the United States, call us collect at 1.757.677.4701.
We'll cancel your card and issue a replacement immediately. You won't be liable for any unauthorized purchases or withdrawals from your account when you notify us promptly.
In addition, if your card is lost or stolen, our Total Security Protection Zero Liability guarantee reimburses you for any unauthorized card transactions up to the amount of the loss, when reported within 60 days from statement date.

Lost or stolen checkbook
Report your lost or stolen checkbook immediately.
In California, call 1.800.622.8731.
In Idaho and Washington, call 1.800.442.6680.
For all other states, call 1.800.432.1000.
If possible, provide the check number for the last check that was written, or the name of the person or business to whom it was written. (Digital copies of your checks can be found through Online Banking.)

Alert a credit bureau with your concerns
If you suspect you might be a victim of identity theft, contact the three major credit bureaus listed below to place a fraud alert on your credit file. You also can order a credit report to identify any unauthorized activity.

Equifax 1.800.525.6285
Experian 1.888.397.3742
Trans Union 1.800.680.7289

Home • Privacy & Security • Careers • Site Map

Bank of America, N.A. Member FDIC. Equal Housing Lender
© 2009 Bank of America Corporation. All rights reserved.
Poor Richard
 May 04th, 2009
They will call if you have overdrfted to make sure you intend to pay it, but typuically pretty friendly. Also same outgoing line for new accounts and sometimes they'll try to sell you on an acct. But all in all not like a collections call
 May 23rd, 2008
Bank of America fraud dept
 Apr 21st, 2008
This recording came through our automated message system so I didn't catch the beginning of it. I heard part of a phone number asking us to call back and it gave a reference number. The recording then said that our account might be suspended if the call was not returned. I have no idea which company this is.
 Mar 11th, 2008
I verified this number with BofA's fraud department -- after some people at BoA told me it might be a scam. After getting the call from the 302 number, I called 800-432-1000, which I got from Two representatives told me they didn't think it was a legit number, but couldn't be certain. I was finally transferred over to the fraud dept. and someone said that it indeed was them, and we went over the suspicious charges (which was me, but just out of the ordinary purchases).

I'm actually pretty happy with BoA about this. If only they could have their departments communicate with each other better. We basically thought it was a fraudulent call right up until the last guy we talked to.
 Jan 26th, 2008
Phishing Call came in at 8:07pm this evening from a number listed as:
Googled the number like everyone else here to learn any helpful information about these Potential Phishers. Logged on to:
Clicked on the "Report Suspicious email" link under the "Privacy & Security" section.
Emailed Bank of America at:
Explained the phone call and gave the (514)940-3507 phone number so as the Customer Representative at Bank of America informed me that indeed it was not them who were calling from that number. The CSRep notified me that "IF" Bank of America ever does attempt to call their customer's they add a notation for verification on the account so that it can be validated by customers with similar concerns.

To report a suspicious email that uses Bank of America's name, forward it to us immediately at
Suspect you are a victim of fraud?
Report fraudulent activity not associated with Online Banking:
CA: 800-678-1433
ID, WA: 800.442.6680
All others states: 800-432-1000
Report fraudulent activity within Online Banking:
CA: 800-678-1433
ID, WA: 800-442-6680
All other states: 800-933-6262
**We also filed a formal complaint and recieved an immediate Case number with the Federal Trade Commission at:
Hope this helps you all too, Be Careful and let's get these guys!!!
 Jan 12th, 2008
Got my first call today. Read all the comments from others that have recieved calls from them. When I answered, they asked for me,when I ID myself they hung up! I called the B of A @1-800-432-1000. They took all my info. and said I would be hearing from them with-in the next few days. We'll see! I will probably close my account with them.
 Jan 03rd, 2008
Call Bank of America at 800-432-1000 and tell them to take you off their call list
 Oct 31st, 2007
Verified with BofA (800.432.1000) that and the 626 number are NOT RELATED TO BANK OF AMERICA. Those losers called me AGAIN today and I answered, I told them to take my # off the list and that I knew they were scammers.
 Sep 26th, 2007
Its Bank Of America. I called the BOA customer service line to verify and they looked up the number and transferred me to the correct department. Mine was concerning an account I accidently opened online that had overdrafted from their fees. The guy took care of it after verifying I was who I said I was. Its legit... just call BOA at 1-800-432-1000 to ask them for yourselves.
 Aug 14th, 2007
 May 02nd, 2007