Caller ID of this call was 954. Called for the third time by "John" for Christina. Requested the company name that was calling, and had to ask 4 times, as he would slur the name while saying it. Finally worked out that it was "United Combined Bureau". I informed him that my number was not owned by a Christina and I was requesting again to be added to the DNC list or have it removed from the account. I was hung up on about 2 seconds after saying anything about DNC, and well before asking them to remove it off her account since I have no idea who the person is.
I tracked down the company via google (because the caller ID was faked to 954) so i could contact them and request to be removed from their list, the first person said no supervisor or manager was available but attempted to 'assist me' but without an account number they have no way to figure out who I was. So now I need the persons account number whom I do not know, so that they can add me to the DNC list. He couldn't figure out how to track that down, when I asked for someone who could help I was transferred to "Kevin" who also had no access to Internal DNC lists, or any way to find the call. He tried to ask several people about who might have called me, and seemed very puzzled when I stated it was a "John" at his company, as if they didn't have anyone by that name at all.
What you need to do if you are getting repeated calls from them is record the date and time of each call and request to be added to the DNC list each team. Each company has to maintain an INTERNAL DNC list, I believe even those in collections can request to be added to this list, and only contacted via mail.
If you do not have a business relationship with this company (are not yourself actually in collections in ernest with this company), then you can after multiple calls (where you have accurate date and time information, as legally they are required to store the call details of every call (time, length, number dialed, who it connected to, as well as the call drop percentage which is required to be less then 3% of all calls). If you have all the details (name of caller, caller ID, company name, date and time and length of call) contact the ftc at https://www.ftccomplaintassistant.gov/ to report the company. PLEASE only report actual calls along with date and times, if you have prior calls before ones you get date and times you can let them know about how many you think there were, but PLEASE start out with at least 2 calls with enough details to get the FTC to actually look into it, the less accurate the details, the less likely they will be fined.
The FCC is also involved in regulation:
The FCC can issue warning citations and impose fines against companies violating or suspected of violating the do-not-call rules, but does not award individual damages. If you receive a telephone solicitation that you think violates any of these rules, you can file a complaint with the FCC. There is no charge for filing a complaint. You can file your complaint using an on-line complaint form found at esupport.fcc.gov/complaints.htm. You can also file your complaint with the FCC’s Consumer Center by e-mailing firstname.lastname@example.org; calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY; faxing 1-866-418-0232; or writing to:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries & Complaints Division
445 12th Street, SW