I've been getting weird calls from this number and from 520-662-8988
, as well as 904-954-1091
. This is what they do:
a) hang up without saying anything
b) Leave a recorded message that either didn't say which account they were calling about, or that it was about a Sears Citibank account (I don't have a Sears Citibank account, though I do have a regular Citi account)
c) Once, a snappy guy said that they had "business" with me and that it "was not about a Sears Account" even though they were calling from the same number that said Citibank Sears. He hung up.
I was concerned because when I checked my Citi account, I saw that I was actually a few days late on my Citibank account. So I called Citi to make a payment. But the calls didn't stop--like 6 in one day! I wondered if someone had opened a Sears Citi account in my name.
So I called Sears Citibank Customer Service Fraud Department at 800-917-7700
(this was a number I got from the representative from the number on the back of my Citibank card) and a representative in the Fraud department confirmed that I do not have an account registered under my name, phone number, social security number, or under a recent application. She suggested calling the local police department.
I next called Citibank again, the card I really do have an account with, and they confirmed that they'd received my payment and that I was not past due. The woman I spoke to confirmed that they were NOT making those calls. She said my past-due account would not have even had time to enter the courtesy call rotation yet, and that if they had made the call, they would say something like "This is a courtesy call from Citibank to let you know that your account is past due."
So I'm puzzled. It seems like somehow there are scammers or a *very* shady collections agency (If Citi is legitimately doing business with these unprofessional, sketchy guys, I'm shocked and horrified) that can access information about whether you're even a day late on your account. If you get a call, don't give any information. As others have said, contact your card directly.
I hope these calls will stop. If they don't stop in the next few days, I will report the numbers to the police and then I'll call my phone carrier to get the numbers blocked.