The caller identified himself as Ross Bernstein from some company called Docusense? He wanted to come in and give me a FREE report about my printers and tell me if I’m spending too much money. Probably just a telemarketer that was hired to generate leads. I assume this because Ross claims to be the sales manager yet when I asked him a simple, matter of fact question, he couldn’t answer it. Sounds a little fishy if you ask me.