company
several
home
services
mortgage
pick
excell
accent
asking
loan
santa
May of these calls are from AMR Home Loans, which is actually "Smart Funding Corp." d/b/a AMR Fundings (http://www.smartfundingcorp.com/), (http://65.248.36.75/amr/index.htm) with an address at:
1809 E. Dyer Rd, Ste 301
Santa Ana, CA.
tel. 949-838-1819.

They are a self-described "aggressive mortgage company" (http://orangecounty.craigslist.org/rej/465365093.html) that in 2006 obtained financing from the Export-Import Bank of the United States for a call center system in India. (this explains the heavy accents of the callers -- http://www.exim.gov/article.cfm/985AA5C3-DBF6-0254-D0B3C0405CED97BE/). Their call center spoofs the numbers of call centers in the United States so that the recipient's caller ID shows up with a U.S. phone number or "Unavailable ID." (See also http://800notes.com/Phone.aspx/1-214-270-1696). They use old mortgage data for their caller database, their Indian telemarketers use fake American names such as "Daniel Parker" and "Mack Logan," and they do not follow requests to be placed on "do not call" lists. I must have received 500 calls from them in the past year.

Is their activity illegal? Other than complaining to the FTC, what can I do about these calls?
Ivan
 Dec 04th, 2007
The call is from AMR Home Loans, which is actually "Smart Funding Corp." d/b/a AMR Fundings (http://www.smartfundingcorp.com/), (http://65.248.36.75/amr/index.htm) with an address at:
1809 E. Dyer Rd, Ste 301
Santa Ana, CA.
tel. 949-838-1819.

They are a self-described "aggressive mortgage company" (http://orangecounty.craigslist.org/rej/465365093.html) that in 2006 obtained financing from the Export-Import Bank of the United States for a call center system in India. (this explains the heavy accents of the callers -- http://www.exim.gov/article.cfm/985AA5C3-DBF6-0254-D0B3C0405CED97BE/). Their call center spoofs the numbers of call centers in the United States so that the recipient's caller ID shows up with a U.S. phone number or "Unavailable ID." (See also http://800notes.com/Phone.aspx/1-214-270-1696). They use old mortgage data for their caller database, their Indian telemarketers use fake American names such as "Daniel Parker" and "Mack Logan," and they do not follow requests to be placed on "do not call" lists. I must have received 500 calls from them in the past year.

Is their activity illegal? What can I do about these calls?
Ivan
 Dec 04th, 2007
calls aroming from a call center in India that is owned by a mortgage company in santa anae c
gresa
 Sep 19th, 2007
we are registered to the DONOTCALLLISTS...but still get unknown numbers that calls us every single day especially at dinner time...this is one of the numbers...its very frustrating getting up to pick up the phone and just find out that theres nobody on the other line or just telemarketers that wont even take No for answer...So what is the DONOTCALLLISTS purpose is...just a question bec this is going out o hand...
yvette
 Jul 31st, 2007
Got the same call as everyone else but it was a man with a foreign accent that kept wanting to know when to reach "Wendell" and when I said over the weekend, he kept asking the same thing until he said "OK, thank you, goodbye."
B.H
 Jun 08th, 2007
The female caller with a foreign accent asked for "Jeffrey". I have received several calls from different people asking for Jeffrey, possibly a bill collector...
W
 Jun 04th, 2007
Got the same type of call as everyone else, however the thick accent asked for my husband's deceased grandmother who has NEVER used this number.. she has been gone for over 6 years
Lisa M.
 Jun 04th, 2007
go here and report it https://esupport.fcc.gov/form1088/consumer.do
Cindy
 Jun 02nd, 2007
I just wanted to add another voice to those being harassed by this company. My story is no different than the others described. Hopefully it will soon stop.
Jeffrey
 Jun 02nd, 2007
They called me last night at 10pm. I tried to reverse the call and it says it is not a number in service. It is definitely from a foreign country.
LP
 Jun 01st, 2007
They justed called over and over. We were bnot home, and they called back numerous times. Never left a message.
Donald
 May 29th, 2007
These idiots address is:
Lubbock Administrative Offices
5302 Avenue Q, Suite 6
Lubbock, TX 79412
806-747-2474

If you call the 806 number "I've been told" to call between 8 and 5 p.m. and ask for the Human Resource Department.

Apparentantly Excell "Excell Services is a proven leader in quality and delivery
of outsourced services through its call centers located
across North America. The company is known for its strong
commitment to value and service, enabling clients to increase
revenue, improve service quality, and reduce costs."

Bottom Line its all about those greedy corporations trying to make more money at the expense of violation our rights.
Todd
 May 26th, 2007
Just had ninth call from this number in three days (this was first time I was home). Lady with accent, asked to speak with homeowner about refinancing home. I reminded her of the frequent call history, told her I knew she was calling from Nationwide (thanks to this website) and told her not to call again or I would report it to FCC. She apoligized and said it would not happen again.....we shall see. Thanks again to this website!!!
Pat
 May 15th, 2007
Repeat calls several times a day
mita
 Apr 25th, 2007
Regardless of what Excell Services says in its comments, this number is still repeatedly calling. I received 3 calls today alone!
I live in San Diego
Brenda
 Apr 22nd, 2007
I have had two calls in two days from this number, both callers identifying themselves as "Senior Loan Officers" with "Home Loan Services." I had a long heated conversation with the first caller about their violation of the do not call list. At several points, the caller recited my home address, and said he would be coming to my home. He refused to give his address. I got this number wit *69. I've made two online complaints at the federal do not call website so far. In that my guess is enforcment is probably directed to the highest number of complaints, I urge everyone to file complaints for every call they get from this number (just google "do not call list" and the gov site has an online complaint form.
Steve Miller
 Apr 21st, 2007
No messages when we don't answer, no response when we do.
Meg
 Apr 21st, 2007
Thanx Bob. I used your toll free number info and called - turned the tables on this company. Each time they call and hang up on my answering machine, I call them and say nothing. It just makes me feel better...
Beca
 Apr 21st, 2007
They call us all the time. Half the time they ask for Mary, the other half they hang up. I have repeatedly told them there is no Mary here. It now seems like harassment. Whenever I call the # back it says "Lines are temporarily busy, please try again later.
KJ
 Apr 20th, 2007
I have gotten several calls from this phone #. No message ever left. I did talk with someone who claimed to be a loan agent about a loan. He gave a name of someone close to mine and wanted to talk with them. The "loan agent" had a mid-eastern/Indian (India) sounding voice. BTW if you call it back, it says the phone # is discontected or out of service. I get "unassigned" as caller ID.
Ryan
 Apr 18th, 2007
I've gotten 4 so for today and its only 5pm, PLEASE LET ME KNOW HOW I CAN STOP THEM
Cindy
 Apr 15th, 2007
This company has called a couple of times a day all week. Sometimes when I have picked up they never pick up their end. Today I picked up and they said hello, I said I was not interested in whatever they were selling and that I did not want them to call back, before I could finish my sentence they hung up on me without saying anything.
Maria
 Apr 14th, 2007
I don't take calls with Unkown Name. I just pick up and hang it up.
J.B
 Apr 13th, 2007
I called the number 866-436-2689 x115. I would just talk to them and I told them that I would continue to call and harrass them since they are doing it to me. I called them 5 times and they promised to remove my number. What is good for the goose...... Just start calling them and harrassing the hell out of them and the calls will stop.
simone
 Apr 11th, 2007
This company solecits infomation pertaining to home loans.
Joy
 Apr 11th, 2007
Several calls a day. Usually rings three to four times and quits. When we do answer they hang-up or just sit there silently.
Paul
 Apr 10th, 2007
They called at 3:40 AM and woke me up! They also called last Thursday evening. No messages were left either time.
Lisa
 Apr 10th, 2007
Getting calls from this number with no sound. When I called the number, I got a recording that says it is a non working number. Then how does it show up on the Caller ID?
Bob
 Apr 09th, 2007
Just like the rest I am getting several calls a day. Thanks for the info I hope it helps me and others stop them.
Mark
 Apr 07th, 2007
I called as Jason suggested on 31 Mar 2007: 866-436-2689 x115. The telephone marketing pest that answered confirmed that he represented "Home Loan Services" and declared that his name was "Shane." I informed him that it was definitely in his best interest and mine for his company to cease and desist from calling me.
Angry Ogre
 Apr 07th, 2007
People, please give the government a CHANCE to do something! I can assure you, they are working on it, but it takes time. Longer than 2 weeks, people please!
HOMIE
 Apr 06th, 2007
I get the same call. Actually I'm speaking to Kelvin right now (the manager) He's real persistent. I'm going through the process right now. He wants to lower my monthly payments and interest rate.
ARGHH
 Apr 05th, 2007
How unorganized is the FCC if they can't take this number and cut it off. I've been harassed by this number for the past month and they just keep coming...all hours of the day. I guess I shouldn't be surprised that a government can't take a simple step and block this number. I'm going to call my state attorney general about it. There's no other way to stop it than to just keep reporting, but don't hold your breath!
d.pen
 Apr 04th, 2007
This phone number calls at least twice a day - we have never heard a voice
Bob
 Apr 03rd, 2007
I have received 5 or more calls per day this past week from 'Excell Services' aka "Texas Call" and no one speaks except one time and he told me it was a mortgage company. I am on the no-call list and this company calls from 8 am to 9 pm. I noted calls on 3/27 at 8:54 pm, 3/30 at both 11:59 am and 1:23 pm, and 3/31 at 6:10 pm. Help?
Elizabeth Mayer
 Apr 01st, 2007
I've gotten multiple calls as well and as recommended from a posting on this site, called AMR Home Loand at 866-436-2689 x115 and asked for Kelvin Smith. I got someone with a thick accent who told me his name was Eric Johnson, who asked for my name, number and said it would stop. We shall see.
Cindy
 Mar 31st, 2007
I am so sick of them calling us and hanging up. Don't they have anything better to do? I'm definately going to call my phone company so that they can catch these people. It's so annoying and bothersome.
Annoyed
 Mar 31st, 2007
We are on a No Call List and are getting multiple phone calls (multiple times a day, sometimes just 1 1/2 hours part) from 214-270-1696. Name shows up "unknown name" or "Excell Services" and no one is ever there and messages are never left.

It is irritating for our home phone ringing all the time to find out is them.

Apparently from the website whocalled.us this number has been reported 33 times and each posting references the same experiences we have had.

Here is a sample recent calls from 214-270-1696

3/31/07 5:32 pm "Unknown Name"

3/30/07 3:28 pm "Unknown Name"
3/30/07 1:47 pm "Unknown Name"

3/29/07 6:15 pm "Unknown Name"
3/29/07 3:10 pm This caller ID said "Excell Services"
3/29/07 11:10 am This caller ID said "Excell Services"

3/28/07 3:51 pm "Unknown Name"
3/28/07 1:46 pm "Unknown Name"

3/27/07 3:47 pm "Unknown Name"
3/27/07 11:52 pm "Unknown Name"

I cannot find out who this is and cannot get it to stop.
Any suggestions or anything you guys can do about it?
Cindy
 Mar 31st, 2007
I have gotten at least 12 phone calls from this number up to 3-4 times a day. When you answer, no one says anything. When VM picks it up, no message is left. We are on Missouri No Call List and I would and am tired of this company calling us morning, day and night.
Amber
 Mar 31st, 2007
We have been receiving 3-4 calls a day from this place also. most of the time there is no one on the line. one day they talked about lowering our mortgage rate. places like this need to be put out of business.
jim
 Mar 31st, 2007
We have been receiving 3-4 calls a day from this place . Today, they identified themselves as Home Loan Services out of Santa Ana, California.

They always ask if we would like a lower mortgage rate.

When we asked for the company's physical address, she hung up the phone.

We have been on the "Do Not Call List" from the beginning...
JA
 Mar 31st, 2007
Jason is right. I called the number he listed and the voices match the people that have called us nonstop all this week. My son & I have been ringing their phone non-stop (with a cell phone) to give them a taste of their own medicine. My son is 5 and screams "STOP CALLING!"
Jeff
 Mar 31st, 2007
We've been having the same problem. I played along with them the other night acting like I was interested.

They are representing AMR Home Loans (www.amrhomeloans.com) of Santa Ana, CA. I spoke to a Kelvin Smith who identified himself as the manager. His number is 866-436-2689 x115. I suggest you call him. In my case, asking him to stop and telling him that I was on the Do Not Call list has not stopped the calls.

I also contacted AMR Home Loans. 800-949-1780

Hope this helps.
Jason
 Mar 31st, 2007
We have had the same trouble as many here -- we have received multiple calls from this number. When I pick up, there is noone there or it appears as if someone hangs up. Since I have never spoken to a person on the other end, I haven't been able to tell them to stop calling....it is definitely a problem!
KM
 Mar 31st, 2007
We get repeated calls. The more you tell them to stop, the more they call. Sometimes its a voice - sometimes nothing. Trying to report through do not call list and asking local phone company if they can block number.
Mike
 Mar 31st, 2007
I have received the same calls as all of you. What I have done is put the call on hold and let them continue to tie up their time. The calls still come, but not as frequent.
John
 Mar 31st, 2007
It is nice to hear that I am not alone in having this number on my caller ID. I did get one call from some sort of Mortgage Company and told them that I was not interested but the calls have continued to come everyday. The calls have come at such random times that I was afraid that someone was trying to find out my habits and when I was home. I am also on the 'do not call list'.
Cathy
 Mar 30th, 2007
We informed the caller (from this number) that we were reporting them and he started badgering me, saying how scared he was. He then started to tell me "my personal" information including where I live and said "he will see us tomorrow" and hung up. We are now getting many hang-up calls from this number. 5 already today (3/3)
brian
 Mar 30th, 2007
Here is who you complain to your own local phone utitilties companies they can put a tracker on your phone and catch these people. What they have done is grabbed this phone nuber and put it on our caller id's it is not theirs they do not own it. So call your phone company and public utiilties and file a formal complaint they can track them and catch them.
mel
 Mar 30th, 2007
These people call several times a day now and then someone will say something. I have requested to be taken off of their list told them I am on the Do No Call List and they keep calling. I have reported them 7 times to the Do No Call Website. How do you get them to stop.
mel
 Mar 30th, 2007
Same as the rest. I have had several calls over many days and no one is there. They either hang up when i pick up or after a few moments.
Steve
 Mar 29th, 2007
This number has been calling multiple times daily. Nobody is ever there, sounds like a computer generated calling system and when trying to call back and get a live person, it used to ring no answer, but changed today to go busy.

PLEASE STOP THIS HEADACHE, I AM ON THE DO NOT CALL LIST AND THIS IS BEING REPORTED.
B Cohen
 Mar 29th, 2007
Just so that you will know.

Excell Services does not make outbound calls. We had 214-270-1696 as one of our inbound numbers but we have cancelled it due to this problem.

Some other company is making these calls and they were using our number.

One report we received indicated that it was a company called Nationwide Mortgage Company.

We have reported this to our telephone company and they are investigating.
Excell Services
 Mar 29th, 2007
I've received repeated calls from this number daily for the past few days. You can send a complaint to the FCC at donotcall@fcc.gov
Smith
 Mar 28th, 2007
This call comes in several times a day. Nobody talks when I answer the phone and nobody leaves a message. A call back to the number gets no ring. ID says Excell Services 214-270-1696. How can I get this harrassment to stop?
Diane
 Mar 28th, 2007
This company has called repeatedly over the last few months. I have requested several times for them to not call--we are the do not call list--and that we are not interested in their information.
L. Ogin
 Mar 26th, 2007

56 Comments