Don't waste your time listen to them. They're a scam; pretend to be a Microsoft technician; saying your computer keeps sending errors and they're trying to fix it. They hid the phone number but I insisted of asking for a phone number; and the number they gave was 203-583-4060. Do not do what they request you to do.

Thanks for the previous comment for warning us.
 Jun 21st, 2014
Fake Microsoft 24hr support service scammer! On the Microsoft website it Clearly states that they and none of their partners, will EVER COLD CALL YOU! This Faker will ask to get into your computer to help clear viruses but instead install one to steal ALL of your personal information. MICROSOFT AND ITS PARTNERS WILL NEVER COLD CALL YOU!! EVER!
 Apr 12th, 2014