Who Called Us

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2007 I worked at CMS for a year and some change. The owners of CMS overwork everyone on their payroll. Especially the upper management. The average workday for one is like 7:30am to 9pm. If you're a collector, and you don't have any payments up on the board, they'll try to humiliate you.

The turnover rate is horrid. If you don't hit a decent number within 90 days, PEACE! They'll hire ANYBODY. ANYBODY! If you can hear, speak, and use a computer, you're golden. When I came in for my interview, I saw people wearing t shirts and jeans to an INTERVIEW.

CMS is a collections sweatshop, if you will. You sit in a small space, and try to find a phone that works. If you're out of your seat trying to find one, they yell at you.

They want $30 monthly for PARKING at the Exchange St location $20 per pay period to dress casually. It goes to 'charity' they say. And $25 for a hands-free headset. If you go on break and leave it at your desk, it WILL be stolen.

As far as drug use is concerned, you almost need to be on something to withstand a day's stress at that place.

2007 CMS insists on diving into your credit record then sending demand for payment letters (without verification statement or cease communications clause) well after debt is past statutory period. At least they now admit that they are debt collectors and not something else.

2007 My credit check monitor just informed me that Capital Management Services made two new inquiries on my report on 10/17. Know they are bottom feeders and debt is all past Statute. Thanks for info on them Bud - just a warning to all that obviously they bought some more old debt and are doing inquiries. Expect harassing correspondence any day now. You would think that once debt is past statute they would not bother trying to harass for collection and should be barred from doing credit inquiries once statute
has passed.

2007 The Better Business Bureau of Upstate New York expelled two contractors from its membership because of unanswered and excessive complaints, and two Williamsville collection agencies resigned before they could be expelled, the organization said Wednesday.

The board of the Buffalo-based business standards group voted to kick out Gary E. Reid Construction of Youngstown and Pine Ridge Log Home Restoration of Lacona, northeast of Oswego. Both decisions were due to unresolved complaints.

The board had already suspended the memberships of collections firms Capital Management Services and National Action Financial Services because of an unusually large number of complaints that exceeded even other collectors. But both firms resigned from the bureau prior to a vote on expulsion.

2007 I worked at CMS for a year and some change. The owners of CMS overwork everyone on their payroll. Especially the upper management. The average workday for one is like 7:30am to 9pm. If you're a collector, and you don't have any payments up on the board, they'll try to humiliate you.

The turnover rate is horrid. If you don't hit a decent number within 90 days, PEACE! They'll hire ANYBODY. ANYBODY! If you can hear, speak, and use a computer, you're golden. When I came in for my interview, I saw people wearing t shirts and jeans to an INTERVIEW.

CMS is a collections sweatshop, if you will. You sit in a small space, and try to find a phone that works. If you're out of your seat trying to find one, they yell at you.

They want $30 monthly for PARKING at the Exchange St location $20 per pay period to dress casually. It goes to 'charity' they say. And $25 for a hands-free headset. If you go on break and leave it at your desk, it WILL be stolen.

As far as drug use is concerned, you almost need to be on something to withstand a day's stress at that place.

2007 I am ashamed to say that I worked for this company. We were bought out by CMS last year and it has been a joke ever since. We had a turnover of greater than 150%. I had to visit the Buffalo office and was appalled at the way they treat their employees and debtors. I have always made decent money in collections but have never stooped as low as these " thugs " do. I have always treated my customers " debtors" with respect but that is not what CMS wants. Their directors and "owners" are a bunch of egomaniacs. I lost several large settlements due to their authorization dept being nasty when they were verifying the check or credit card info. BEWARE

2007 Jollene called me yesterday and left a message to call her back at 866 843-9116. I called back, was told she left and I was speaking with her supervisor (which I didn't believe). I owe Sears over $6,000 with no validity. This so called supervisor asked what I was going to do. I told him I could pay $100.00 a month as my husband lost his job. We are slowly getting back on our feet and $100.00 is the best I can do as I am working with other agencies and am already on payment plans along with trying to pay our monthly bills. He did not believe I would pay a $100. as I haven't paid Sears in a year. He said why don't you just hang up and tell us you won't pay since the phone call is recorded. I told him that is exactly what he wanted and he was urging me to do so. I told him to stop bullying me and that he wanted me to hang up so he would win. I was willing to pay but he wanted more. He was rude, a bully and had no understanding of our financial situation.

2007 These are the RUDEST people on earth! They are harassing us on a debt they say my husband took out over 20+ years ago. My husband does not remember any loan with the company they claim it was originally taken out with. We have asked for proof & they refuse to send anything. They say it doesn't exist anymore. If no proof exists why would I pay it? I told them they couldn't collect after 20 some odd years anyways. If he hadn't paid in 20 years, he wasn't gonna pay now & they could kiss any commission they expected to make off us good-bye. They call anywhere from 3-12 times a day. They start at exactly 8:00 am and up to 8:59 pm. They hang up on you, belittle you, guilt you, etc. I hate to admit it, but I have become just as nasty as they have. I waited til we were dead heat in the middle of conversation & blew an air horn into the phone. I have reported them to the Federal Trade Commission & if they continue with their illegal practices, I will obtain legal council & they will be in debt to me!!

2007 They recently contacted me regarding a debt from over 3 years ago. They have threatened to sue me for twice the amount that I actually owe. They are very rude. It was obvious that the caller was overworked and possibly stressed out of his mind. He called back twice and hung up each time I guess expecting me to call back. I never did. They will make horrendous threats banking on the fact that consumers don't know their rights. Just hang up. There needs to be some serious investigation into theses practices. I know the FTC has a lot of cases going but just not enough.

2007 This company is nothing short of a bunch of thieves trying to hassle and force you into random and unfounded settlements. Do NOT FALL pray...If your disputed debt (that is not even mine) is 13 years old and a below average intelligence agent called "Paul Standish " call you and tell you that the burden on a bogus debt that he made up in his mind while doing cocaine is upon you, Just laugh at him and mention the magic words: "Statute of limitation"
They know better, THEY will NOT file anything, just try to scare you to admit a debt and hassle to you pay it to stop the calls. In CA, after 4 years, you cannot collect a debt EVEN if it belongs to you, so much for a 13 years old phantom account. Call them, make fun of them without giving any information. I told horseradish, I mean Standish
that he owes me $1 BILLION. How would he like to settle it?? And he was speechless. .Ask them for a $1 billion that is their burden of proof to show is invalid. Good luck and DO NOT GET INTIMIDATED

2007 This agency is the worst. They call several times a day. They have been state they want to talk about something submitted to them from Will County. I live in Dupage. They make it sound like a lawsuit. But, I have never had anything going in Will, never lived there, never anything. They do not seem to know that most of Naperville is in Dupage not will. I don't care if they send it to will. I did not know who these people were so I looked them up on the internet and found that they are just a collection agency. Well then no one from Will county would be sending them anything. They would be getting something from a credit card or something, but no one is in Will and I have never had any problems with any one from the county either.

2007 I have never had a problem with this company until recently. One of their reps called me and offered me a settlement on my account. He told me if I could make a payment that day of $701 he would break the remaining balance into 9 payments of $309 due the 20th of each month. On the first of each month a lady would call my home and cell to request payment. I would have to explain each time I can not make payment till 20th and first rep had told me that would be fine. I just made my last payment to them this month and called to check my balance. The lady I spoke with said I had to pay 12 payments of $309 not 9. When I started to ask about the arrangement I has setup she started yelling at me. She told me I should be grateful they settled in the first place and if I had paid my account like I was supposed to it would not have come to collections. She was rude and very disrespectful. I have worked for a collection agency for 2 years and if I ever spoke to someone like that I would be wrote up! She hung up on me so I called back and asked for a supervisor. He just told me I didn't understand their job and it was ok for her to talk to me that way. He in now way offered to try to resolve the situation, told me didn't care what payment I had originally set up. I still has an account balance and nothing he was going to do. This company is awful and should not be allowed to continue to lie to their consumers.

2007 Collector I would like to say a few words about capital management as i am a former employee. capital management services also known as cmsi or cms, is a borderline sweat shop. there are 1000 people crammed onto 1 floor. There is 1 elevator that is the only way to the 7th floor. (the floor capital management is located on at the exchange st office) collectors shuffle in every day at either 8am or 330 pm (to 33pm or 11pm) to meet their over over exhausted managers that have been there for 15 hours straight. the managers and collectors then get screamed at by a coked-up tj (office manager or vp or w/e) collectors are using dirty old un-sanitized phones and equipment and are crammed into rows. there is cocaine all over the bathroom floors and stalls in both the men's and women's bathrooms. this is an everyday thing. capital management is disgusting and so is anyone that works there. it is an office filled with drugs lies and so much other illegal activity. do not support tj's cocaine habit, do not send them a dime. and def. do not give them your bank information.

2007 Collector I worked for Capital Management Services for 2 years as a debt collector and made very good money. I was collecting $2,000 bonus checks monthly and was making a solid $14 an hour on top of that. But the things that go on there forced me to quit and seek another agency.. Where i am doing decent but not as good as it was there. The 1st time the company collected 10 million dollars in a month and every month after that.. The owners had huge parties with the managers in the back offices of the exchange st building. This involved very heavy drinking which caused some managers to go home early...but some others stayed and did talk offs while being very very drunk. Also...their managers are overworked and paid very well to compensate their missed time from their family. They all work between 60-70 hours a week at a minimum and are not allowed lunch breaks. They are screamed at by tj senft and the other vice presidents. This company is disgusting and do many illegal things to get money....thanks

July 2008 I work in the same building as these yahoos...Thank God they got their own elevator so the rest of us decent folk don't have to risk our lives riding the elevator with them! I found out from folks who know (don't want to get anyone in trouble) that Capital Management has reduced the overtime hours and has stopped work on Sundays for the summer. Maybe they aren't collecting enough lately...

July 2008 This company calls me daily looking for my brother. During the first call I asked what this was about, they told me that he owes HSBC money on a credit card. I was amazed that they would disclose this. I refused to talk to them any further, but they keep calling and demanding information... I had a shouting match with a woman (I'm being generous here) named Anne... It's amazing how many time they have been sued...

July 2008 I have received a message from them today, as well as one being left at my parent's. I tried calling and was on hold forever. I finally hung up. As to this company, has anyone even looked at their website? Under the FAQs link, it's a joke. Take a gander and have a good laugh. It's obvious this is not a professional company. At this time, I am not sure what they are calling about and have no intention of giving them a chance of informing me over the phone. What happens if I never respond?

June 2008 CMS is quite frankly the wild wild west of Buffalo collection agencies. Their hiring practices are worse than any employer I've ever seen. I know of a manager who recruited 2 guys from a holding center after a night stay in jail for disorderly conduct. He came to work bragging about his newest "young bloods." I have worked there for about a year now, helping put myself through school. The things that go on there are unbelievable. It is more micro-managed than the Initech on Office Space, and all of upper-management is paid to yell and scream at people as if they were children. There is one Vice President in particular named "TJ", which is probably not his real name. Judging by the way he humiliates people all day long, he probably has to conceal his real identity. I am convinced this man has a raging crack addiction and have heard many rumors of this to be true. He literally runs around all day long insulting people who aren't on the phone or at their goal. Another manager once walked around selling painkillers out loud as if he had candy. The floor is full of people and he's offering drugs to anyone who wants them. Of course they were gone in minutes. The company does business with Chase Bank which is a prime client of theirs. And one of the more respectable ones in the industry. They have mandatory drug testing for all collectors who wish to collect on their behalf. It is the job of the various vice presidents and managers to stay on top of drug testing for this client. I know people who have worked for Chase since I've been there that still haven't taken a drug test. Because they would fail miserably. The managers will say "oh don't worry about it, we will give you more time, just keep hitting your number." You will overhear conversations amongst collectors on the floor about their loose sex lives, what drugs they did on the weekend, who they're sleeping with in the office, etc. It's just pathetic. Once such manager Nick M. openly brags about sleeping with the hottest girl in the office and he's a married...

May 2008 CMS first contacted us a couple of months ago, asking for my wife with a mechanical answering system. They left no name, just a number, calling it urgent. This went on, day after day, for two months. It was only at the start of April when the machine identified itself as Credit Management Services. We tried calling them several times, calling the toll-free number, but were left on hold for a long time each time. It was only when we finally did get through that we heard it was a small amount, but the person we talked to insisted that we give the information for payment. I promptly told her that we would deal with the original creditor, and hung up. A week later, we got another call, same person, insisting that we agreed to pay with a credit card, and basically demanding information about it. This person claimed they mailed something to us three times, and that was all the law was allowed, something I found out was not true, and that they could not mail us anything more. Since we received no mail from them, I told her (basically giving her a chance) to either mail us something or to stop bothering us. These people are relentless in their harassment, and they will not necessarily mail anything. If you get through, get them to agree to mail something, and, if they do, report them directly to the FTC. They are well on their way to knocking NCO off the top.

May 2008 Received a letter from these people regarding an alleged account with Resurgent Capitol Services, LP. (servicer of the account) stating they've been engaged by them to collect this alleged account. I've never heard of any of them. They show LVNV Funding as a current creditor. I sent them Certified request for Validation and never heard from them again. They must be connected to LVNV Funding somehow. Their number is 800-395-0571
Fax number 716 852-1620

May 2008 I have been working for CMS for 3yrs. It is the job I have every had. It is a growing business and the company is . To bad people don't realize the the Larkin Building charges us to park Also the casual day the money that is collected is . Like ect. say that CMS is the worst job in the world.

Our policy is we don't reveal your email, but if you want to say stuff like this against a company, we have to have a source in our files. We'll protect you, but un-signed emails don't usually get published.

March 2008 I worked at capital Management services for about 6months, this was one of the worst jobs i ever held in my life. for god sake i wasn't even able to go Pee in peace with out being yelled at about getting out of my seat! working an 8-9hr shift with a 45 min lunch and 15 min break..., where they don't even allow you enough time to consume your food. this job is a gimmick, i was told plenty of times that i had made my goal.. but never received a bonus check, because my payments got stolen by other collectors!! id say more but its to much to type this job sucks!! and if they call u don't pay them!!

2007 CMS insists on diving into your credit record then sending demand for payment letters (without verification statement or cease communications clause) well after debt is past statutory period. At least they now admit that they are debt collectors and not something else.

September 2009 I can't believe it. These bottom feeders sent me a letter for an alleged debt from First Premier bankcard from 2000. They got this from Arrow Financial. Is this even collectable - it's way too old! What the hell is it going to take to clean the credit/collections industry up? This is nothing short of extortion. How in the hell to these A-holes get away with it? Because it's out of control and no one wants to do anything about it! 7 years on credit reports is crummy, it should be 3 MAX - At my rate, this will go on for the next 100 years as one CA will sell it to the next - this is NOT right and needs to be corrected!

September 2009 Just received the collection letter in the mail from Capital trying to collect on an old Sears account charged off way back in 1997. They say I owe over $18k. The balance was never anywhere near that. Since those days we have cleaned up our credit to the point of purchasing two residences, and enjoying o% financing plans on our vehicles etc. . I'm wondering if they stuck this back on my credit report as I have been receiving notices of rate increases and my credit card companies lowering my credit limits. If so, what should I do, especially since this activity will snowball and all together create an ever worsening credit score.

September 2009 I have been receiving calls from Capital Management for months. Each time, I have politely told them they have the wrong number, as no one by that name lives here. I suppose they don't believe me, as they keep calling and calling and CALLING! Yesterday they struck my last nerve! It probably didn't help that we're having a record heat wave... I answered the phone and went into my "you have the wrong number, no one by that name lives here, please stop calling us" routine, only to have the guy at the other end of the phone, talk OVER what I was saying. How rude! I found myself getting LOUDER and LOUDER to talk over him! I asked him to STOP HARASSING ME, YOU HAVE THE WRONG NUMBER! And..."Let me speak to your manager." He refused, so...I picked up a whistle I had on the counter and blew it as loudly as I could into the phone. I have to tell you, after months of these irritating calls from Capital Management, that felt pretty darn good! Then I hung up. The phone rang almost immediately, this time the caller i.d. gave a Buffalo NY # and didn't say "Capital Management" on it. But it was the same guy. He said, "I can't believe you did that!" I replied, "I can't believe you keep calling!" I asked again to speak to his manager and he refused, and started blathering at me again. I hung up. The phone rang again...."anonymous" calling. It was him, of course. This harassment continued for a good half an hour. In between the calls (which I wasn't answering, of course...not that it stopped them), I called Capital Management directly and asked to be put on their No Call List. I was told I would be...but as soon as I hung up from that call, Anonymous called again--and again--and again. ARRGHHH!!! I've filed a complaint with my state's attorney general. Not that I think it will do much good...

September 2009 These people call me at home, cell, work and my HR folks at work at all hours…early, late, 7 days a week. I never talk to them…I did leave a message a few weeks back to stop harassing me at work and the calls stopped for a while. This is about a debt that has not been paid on since 2001. I’m in S C. Is there anything I can do?

May 2009 After harassing phone calls at work from Capital Management I quit answering the phone when there number came up. They finally got tired of that so they threatened to send a fax to the Human Resource department on my voice mail. They did this last week. Human resources had the paper from them to verify my employment and who my boss was and how much I made. The name of the company was on the header. Is this illegal? Are they in violation? I told my company not to fax this back to them. They said they will not. This will tick them off. This has
not even gone to court and they are pulling this. Can I sue these jerks for this?

Capital Management pays out a lot of money in lawsuits. It is illegal for them to make your debt known to a third party. That fax may give you a free ticket to suing them. I am sending you to an excellent NACA attorney who can assist you and perhaps put some money in your pocket. The collectors working there are not too bright, many may have drug and alcohol problems. Call the attorney, make them pay.

April 2009 Hired by Original Collector to collect on a account I am behind on. They called asked for me and then a lady proceeded to be nice and tell me they had a financial hardship program they wanted to work out with me. She asked me if I refused to pay the account, I said no, then said she needed to calculate how much my monthly payment would be. Well she didn't return to the phone! A man did and he said he was a supervisor and started yelling at me saying I needed to borrow the money and I could settle the account for a lower amount. They are sneaky crooks! I should have known after seeing them on Dateline in their scam operation.

March 2009 Received a call from 877-211-9178, co called CM Services. Some little bitch wanting to know property address for filing a lien on a credit card that was last paid on in 2001. Tried to tell her she was too late, just went off trying to impress me in her Buffalo accent of my potential problems.

We edited your letter, liked the accent. They are Capital Management Services, Buffalo, NY. They have a bad reputation for threats, posing as someone they are not and using various scams to get money. Your state statute was four years, she is a little late. I am aware that their legal counsel is still paying off on claims so anyone dealing with their latest con should tape their calls, (where legal.) A good tape could (potentially) make it very easy for your consumer attorney (contact me for a referral) to negotiate a settlement, if warranted. As these collectors grow more desperate, so does the originality of their scam. Don\'t be fooled, a con is a con, all they want is to take your money. Stay away from CM Services and their lies, they are nothing more than chicken wings flopping in hot sauce, looking for a free ride!

January 2009 I was called today by my great aunt patty who is 95 yrs old and in a assisted living home. This company called her looking for me regarding a legal matter. I live in FL and she lives in NY. Sadly I have only met my great aunt about 4 times in my life, I am 29. I would never list her as a reference. Anyways, I called them and they blind transferred me to a supervisor Mr Young. He was rude, would not give me the name or account # of the credit card he was saying I owed. I asked that he send me verification. He refused. He kept demanding my credit card information to make payment. I of course refused. After being yelled at and belittled by him I hung up. I do not know what to do. I have credit problems and have been trying to correct them. I have been taken advantage before and given my card to a creditor that I thought I owed and was taken for all the money in my checking account. I had to change banks to get them to stop taking my money. I am going to look over my credit report I may owe this debt but I am scared to give them my credit info. Also the debt they say I owe is from a credit card opened in dec 2004 and last payment was dec 2007 and it has been delinquent for 36 months.

January 2009 Calls and a letter from CMS asking to collect on a debt that charged off in 2001. I live in CO, do I have any legal obligation on this?

NO! Your state statute has already run out, so has their right to report it in your credit files. We are receiving a number of complaints on Cap Management collectors, all are old, stale, out of statute debts. Be VERY careful about sending them money as some states allow that just one payment restarts the debt collection clock. Don't fall for the lies or the threats of a desperate debt collector. It's winter and they are in Buffalo, NY, do you think they could be a bit desperate? This agency appears to be hurting because they can't obtain 'fresh' paper, so expect the calls, threats and lies to increase dramatically. You do NOT legally owe a debt that is past your state statutes. If you need assistance, get in contact with us, save your money!

January 2009 I received a letter from them about an account with Elite Recovery Services. I called CMS three times in one evening to try and figure out what the heck is going on. Not once did they read me the mini miranda. Sounds like the Elite failure caused the portfolio to be sold to Capital.
vice presidents. This company is disgusting and do many illegal things to get money....thanks

Typical of the Buffalo style CMS has an endless pool of potential employees to fill the chairs that feed their operations.

The newspaper stories extol the optimistic attitudes of owners, Jeffry Hauser and Larry Costa along with Patricia and Timothy Kraska of an ever growing business that needs only their talent and expertise to survive.

Emails and information from former employees suggest Capital Management Services is suffering from the same fate that most other Buffalo, NY debt collection organizations face in an unhappy work force, far reaching drug use and untrained, unprofessional management and work staff squeezing every minute they can out of their unprofessional collectors.

CMS, is suffering from too much growth too fast. The number of debt collectors in America is at an all time high, which has created a shortage of accounts to collect and a potential drought in areas like Buffalo, the debt collection capital of the world.

So if we use terms such as... ”Buffalo style collection practices’ to describe the actions of CMS employees and are told that drug use and criminal activity is on the increase, why should we even blink, isn’t that what the business in that area is expected to do?



If CMS has anything good going for them, it is the fact that they have an experienced and respected attorney in Patricia Cipriani. Her background and reputation may be saving Hauser a bundle in legal settlements. Don’t count on luck forever Jeffrey, your house is reported to be a mess and it needs a thorough cleaning.

Anyone dealing with Capital Management Services, Buffalo, NY be warned to take precautions, NEVER give a collector your banking or credit card information, tape ALL of their conversations and contact me for referral to attorneys. As long as they are making money, they will continue to pay off their law suits.

My phone rang and I went to answer but the caller I.D. showed unknown so I didn't answer.

Answered the phone. The caller claims to be "Capital Management". He refused to give any other information. This is obviously some kind of scam. The caller sounded like a complete idiot, as befitting a criminal. (Most criminals turn to crime because they are too stupid to get regular jobs.)

Says "Hello" and then some name I never heard of. Says must call back regarding "an important business matter" and claims to be "Capital Management Services". This is obviously some kind of scam. If it were a debt collector, as the comments below imply, then they would be calling people with debts, not placing cold calls to random numbers. That would be totally idiotic.

Inherited my cell phone number from a previous person and now get HIS debt collection calls. They somehow even manage to make a call look as if it is coming from "0". Some days it's one area code in one state then the next it's a different area code from a different state. Sometimes it's "PRIVATE". So, I just don't answer calls from anyone I don't know (not in my address book). I will soon turn in this phone and change the number.

Same old story. These people keep calling multiple times per day to collect a debt regarding someone my husband and I don't even know! We've told them repeatedly that they've got the wrong number, but they still keep calling. We've complained to our state attorney general's office regarding the calls, and they have us keeping a log of the calls, but nothing is being done to stop the harassment. Collection agencies are protected by FEDERAL LAW from local law enforcement charging them with telephone harassment.

Capital Management Services, collection agency, calls at all hours of the day -- earliest call was 7:15AM which is illegal. The worst part is that the debt doesn't even belong to me or my husband! We don't even know the person they're calling about! We tell them every time, and they STILL keep calling us.

Just more FUCKING ASSHOLES Give it up you freaks.Have a nice day

This company keeps calling our employment looking for an employee's husband. We have called several times asking for the calls to stop but the person "Trina" is very rude. She cursed at us several times using every word imaginable. She was just DISRESPECTFUL!

Very rude and disrespectful, called on my job and threatened me for an old credit card...made settelement arrangements, but was unable to follow thru on them so they called my job again and some BITCH named April was very rude, distactful and down right nasty for someone tryin to get money out of you, one would think that they would have a little more tact. After hanging up on her, my next call was to my lawyer.

They also call from 888 787 1183

Do they really think that people have any money? The original debtor has written off the debt. This collection agency should be paid no more than what they bought the original debt for, BUT, they have no contractual agreement with the person they are trying to collect from. I wouldn't send any money, give no information. let the SOL run it's limits.

get calls from this number occasionally. have googled the number several different times and have see this report which is the most accurate to me: sleazy, underhanded company that buys up old accounts...some for people that are deceased. they tap into companies receivable list and pretend that they are a particular company and mail your payment to them. probably illegal and no one will take a stand and report them. just do not answer the phone when you see this number and delete any message that they might leave. i did this for a couple of weeks and have not heard from them since.

Very rude!!!!!!!
Planning to file a report with the State Attorney General.

do these people calling really believe that by calling they will get money anymore than sending out collection notics, the more they call, the more people will refuse to deal with them. after all the original debt has been written off, the "new" debt is what capital management paid for the "old" debt. I wouldn't settle any debt owed to them or anyone else for more than 4 cents on the dollar. take it or leave it, or sue me and then see how much you call collect from someone on social security..huh?

This guy calls all times of the day and night. he called and wanted to know if I filed my taxes, if i filed joint or single, how man dependents i had, and if so how much money i got back. This is crazy. i told him that was none of his business and hung up on him. This person is rude and did not have any of his infromation right. He didn't even make sure he was talking to the person he called for.

I live in N.J Does anyone know their address. I plan a jump on board litigation suit on the company ..

Horribly rude, demanding threating to sue me for an old credit card debt. I asked them to varify in writting they refused and demanded I make payments in auto withdraw over the phone.

This company calls this house, cell phone etc, and they are looking for a person who does not live here, never lived here, and has never been here. This incompetent organization did not do their due diligence regarding the true address and phone numbers they looked up.

This has been going on for several years, and they will not stop. They even looked up my wife's cell phone number, called her at work, and told her someone else owned our house. They have the WRONG ADDRESS.

How stupid are they? I think a lawsuit is appropriate in this case for their negligence in in pursuit of this other person. Now that I have their address, I can pursue them in court.

calling me on my cell phone won't get them anyplace unless they want to pay for my cell phone, and leaving no message works the same, anyway, they can't prove that you owe to them the original amount, since you did not incur the debt with them, i say, "ride it out for 5 years or so" check your credit report and if the original debt has been written off, c'est la vie to capital management

have no idea who this is, called twice and hung up

HIS CALL BACK WAS 800-463-9293 X 5538 NAME: ANTHONY HE WAS CALLING FOR SOME GIRL THAT I DON'T KNOW. HE LEFT A MESSAGE. I'M NOT GOING TO CALL HIM BACK TO TELL HIM HE HAS THE WRONG NUMBER, BUT FEEL FREE TO LET HIM KNOW.....ANTHONY 800 463 9293 EXT 5538

Didn't answer. But they called my cell phone right after calling my home phone.

recd voice message leaving demand for call back w/out any details; have no previous business/personal connections which I have ignored call.

I purchased a call blocker and when I receive a number I don't know, I press REJECT and the next time they call the phone does not even ring and they receive a message that this number is not accepting calls from their number.

they call saying it is about a capital one accoutn which i have never had and that is is to my best interest to respond today and they wear out my cell and phone back to back

FILE A COMPLAINT AGAINST THEM NOW

1. To file a complaint now, your phone number must have been on the registry for 31 days.

2. To file a complaint, we need the date you got the call, and either the name or telephone number of the company that called you.

donotcall.gov (Copy and Paste) Do it Now

"Compliance."
"Human Resources."
"Marketing and Sales."

FILE A COMPLAINT AGAINST THEM NOW

1. To file a complaint now, your phone number must have been on the registry for 31 days.

2. To file a complaint, we need the date you got the call, and either the name or telephone number of the company that called you.
Do not Call More Click Here

FILE A COMPLAINT AGAINST THEM NOW

1. To file a complaint now, your phone number must have been on the registry for 31 days.

2. To file a complaint, we need the date you got the call, and either the name or telephone number of the company that called you.

Do not Call More Click Here

or (Copy and Paste) Do it Now

FILE A COMPLAINT AGAINST THEM NOW

1. To file a complaint now, your phone number must have been on the registry for 31 days.

2. To file a complaint, we need the date you got the call, and either the name or telephone number of the company that called you.

donotcall.gov (Copy and Paste) Do it Now

THIS IS A COLLECTION AGENCY

left a message. said he was with the payment processing dept of Chase Bank. Wanted to verify a check for $14000. I needed to call back or Chase would assume the funds are available. Can you say LIE. I wrote no such check. I called the number he left, it was not Chase Bank.

I have a question about the cease and desist letter. The examples that I am seeing online confuse me because the First paragraph says "to cease all communication with me in regard to the debt referenced above", then the second paragraph says "Please provide me with documentation that supports why you believe this debt belongs to me". Doesn't that contradict what is said in the first paragraph?

I want to send this letter on Monday, and want them to stop calling my house. I also want them to validate the debt but don't want to send them a letter that won't accomplish what I want... any advice is much appreciated.

PS- this is a debt my ex left me with over five years ago. I haven

I have dealt with these people before. They just called me today but no one was home at the time. They left no message. From previous communications with this company months ago I know the kind of dross they are.

Request they stop calling you when you do speak to them on the phone and then send the same in writing via certified, return receipt mail. They count on people who do not know the law to fall to their illegal tactics. Check out fair-debt-collection.com for help with dealing with these types of companies. They have several letter templates you can use that will help a great deal.

Never, never, EVER give them any personal info as this post has stated previously. Never agree to any auto withdrawals of any kind. Make sure they provide absolute proof that you owe what they say you owe. They most likely will not be able to provide it. But if they somehow do and you wish to arrange payment in your communications with them, only agree on YOUR terms. Do NOT permit monthly payments but only one lump sum. Do not EVER agree to anything over the phone.

These douchebags started calling my cell number asking for someone I don't know. I told them wrong number, but they kept calling. One day I asked who it was, the guy got snippy with me when I told him he couldn't talk to "Stacy". He threatened to come "bust my head". I said come on over. I finally got a supervisor who said he'd remove the number. Wish I'd recorded the threat to post in the internet.

They called my prepaid cellphone and left a message for a woman. Since I'm not a woman, I found this very insulting. Not to mention that I blew minutes retrieving the voicemail, only to find that it's not even for me.

Feel free to tell the CEO about his rude employees jhauser@cms-collect.com

I missed the call. So I called back, they were clueless and said they have the wrong number.

They called, but nobody talked.

More collections idiots calling for someone who has never and will never live in my house...

They called my cellphone during working hours, left a message for a woman that I don't know.

GOOGLED THE NUMBER. It comes back to Capital Mgmt Services. I have no dealings with this company.

Anyone out there, please help find these people's phone numbers so that we can call them to say "hi":

Capital Management Services
726 Exchange St #700
Buffalo, New York 14210
Also in Greenville, SC
Phone: (716) 871-9050
Fax: (716) 566-2107
Web Address: cms-collect.com


Head Debt Collectors:

Jeffrey A. Hauser, CEO

Larry Costa, President

Karen Kraska, Secretary-Treasurer
Timothy Kraska, (very) Silent Partner
Patricia M. Cipriani, House Lawyer

(Drug Testing by: Quest Diagnostics)

Get a whistle and when they call blow it really loud!

this number calls me constantly after calling them and telling them to take my number off the list. They even called my cell and left a message for someone that has not had that number in over three years because I have had it aleast that long if not longer.

Sounds like all of the employees in this company operate using the same harassing technique. Lady called me at 10:59EST today and asked for me by name. Then she told me that she was calling about an account I have with Capitol One bank that is now in collections. I politely advised her that she is calling the wrong person, as I dont have an account with Capitol One. She replied along the lines on, "well, you don't anymore because it was closed for nonpayment." Then I told her I **NEVER** had an account with Capitol One, to which she replied, "Yes, you did." Then she continues by stating, "Aren't the last 4 digits of your Social Security Number 1-2-3-4." I said yes. "Well then this is you." I then advised the lady that the information that she has is incorrect and that she needs some sensitivity training because NO ONE deserved to be spoken to in the tone of voice that she was using with me...to which she replied, "This call is being terminated...PAY YOUR BILLS...*click*" I immediately called the company back and requested a supervisor, they disconnected. I called a 2nd time requesting a supervisor and a man listened to my concern and advised me that he needed to transfer me to his manager...and disconnected instead. The 3rd attempt, I was put through to a person who identified themself as a person in charge and my complaint quickly fell on deaf ears. THESE PEOPLE ARE MORONS!

The caller talks to fast to understand her they wat us to call back and use a reference # a few months ago when they were calling it is about a debt that we do not owe in a town we have never lived in and they are A--holes about it when they get through to us.
they will not listen there are so many people with our name and they just seem to call just to shake people up

This company has harassed my husband mercilessly for the last 6 weeks. I'm the one that has a bad debt, which was incurred before we ever married, but they got ahold of his work phone number, and have called CONSTANTLY there for weeks. Even though other coworkers have told this company not to contact my husband at work, they won't stop. I was too scared to deal with them myself, and thank god my husband gets a kick out of returning these people's harassment, but be prepared for a company with NO regard for the law!! And think about it... what honorable person would ever get involved with this type of business? There are better ways to recoup a company's losses than by these methods. Never give them any voluntary information; NEVER give them any credit card, debit, account number information EVER (they'll really pressure you to pay by "check" or credit card over the phone). I finally paid by Western Union, and I'm so GLAD I didn't buckle and give them my debit card number, which I almost did after suffering the stress of their demands.

This business keeps calling our home when they have no business with us since our credit is A++. Turns out that they're extremely desperate to get a hold of an estranged relative of mine that lives 2 states away from. Somehow they got a hold of my number are now calling constantly. These people are stalkers and have crossed the line. Tomorrow I see my lawyer!

My dad got calls from this company three months back for the former owner, he sent a letter telling them they have the wrong person... now they're calling my wireless number looking for that lady. This company is a scam and phishing for SSNs of more people.

They are looking for a previous owner of my phone number. They keep just bugging me.

they have the wrong person, tried to get my credit card number, threatend me with continued harrassment,
tried to get my social security number, I gave their number to the State Agency.

Anyone dealing with Capital Management Services, Buffalo, NY be warned they are a BUFFALO, NY DEBT COLLECTOR, so take precautions, NEVER give a CMS collector your banking or credit card information, tape ALL of their conversations and contact me for referral to attorneys in dealing with them. As long as they are making money, they will continue to pay off their law suits.


budhibbs.com

A Mr. Rucker called saying he was from CSI New York and doing an investigation on me (my wife answered). He tried to get my cell phone number from her. She says he was very rude and demanding to get more info.

Called and didn't leave a message. After reading posts here, I'll never answer a call from them!

Rude is not the word to use for the people who are calling. They are saying i have a credit card that was issued through Kmart. Where I live there are no Kmarts. said this card was 5 years old. why hadn't some one called before now if card is that old and hadn't been paid on. I hung up on them three times they called back fourth call I said this is called harrashment and he hung up on me.

Caller asked for someone named alice, then when i said he had the wrong number called me names and threatened to kill me. said he knew i was really alice and that he would have my children taken away. I dont have children.

Missed calls on my cell phone. No message left.

Asked for someone who I've never heard of & Threatened to "stab me in the face" if i dont "take care of my business and pay what I owe".

Got a VM from a rep at this company saying she needed a callback regarding an 'application' I had submitted, that "a few details needed to be ironed out". I knew this was BS since I've applied for nothing. BEWARE!!

i never answer, but its daily

IT IS AGAINST THE LAW CALL
VERY EARLY IN THE MORNING.
1716-871-9050
CAPITAL MANAGEMENT SERVICES
INC IS A COLLECTION AGENCY LOCATED IN BUFFALO,NYC.
PLEASE GIVE YOUR COMPLAINT IN THIS FORUM EITHER.

debtconsolidationcare.com

doesnot leave any message....

Hateful, nosy, does not have correct information other than the name of the co. who originally owned the card.
I hope to be rid of them soon!

I got these idiots to stop calling me using a free letter i found on adviceontime.com

Collection agency calling for someone who has never lived at my home. They keep calling even when I told them the person didn't live at this address.

The people who phone are very rude & annoying! They called asking for someone with the same last name as mine, but different first name. When I tried to explain that no one by that name lived here, they asked my name and began threatening me to pay on a debt they are collecting from 2004. Last month was the first time I heard of such an amount up for collection. When I asked the name of the creditor to whom I "owed" the "magical amount" they wouldn't tell me. They accused me of lying by acting like I didn't know what they were talking about. They demanded a check by phone to clear up my "debt" or they would sue me. I told them to do what they had to and to kiss my bottom. While they were acting all offended, I hung up. They still call, I just don't answer. I will send a cease and desist letter. Thank you for the great info & letter!!

they call and hang out constantly. I paid the account with the previous agency and they don't care. Why do I need to explain the whole story all over again which I simply tell them to sue me if they want. That did not stop them from calling.

I have nothing to do with this company or the rude little man who called and upset me to the point of having a stroke with his hostile approach to get information me and my brain damaged son have nothing to do with - there is something wrong with him and the company who chose to hire such a rude man who is disobeying the law - God Forgive Me, But I'm ANGRY

I have had the same experience. Go to creditwrench.com and check out what the guy says....can't hurt and yes, it's illegal and punitive if you've asked them, in writing, not to contact you by phone. ILLEGAL AND PUNITIVE.

Agency Details....
he, he, he........

Capital Management Services
726 Exchange St #700
Buffalo, New York 14210
Also in Greenville, SC
Phone: (716) 871-9050
Fax: (716) 566-2107
Web Address: cms-collect.com


Head Debt Collectors:

Jeffrey A. Hauser, CEO

Larry Costa, President

Karen Kraska, Secretary-Treasurer
Timothy Kraska, (very) Silent Partner
Patricia M. Cipriani, House Lawyer

(Drug Testing by: Quest Diagnostics)

The lovely Janice called today and left a message for someone who has my last name...Interestingly enough, the name is the same one as a long ago former sister-in-law. I have had this phone number for over four years so I can only assume this is a fishing expedition. I did get the pleasure of hearing Janice hum and chew gum as she typed up her report. What gets me is their message stated if I (meaning my voice mail) did not hang up , I am agreeing that I am the person they are looking for. How that is possible to assume that when it's a voice mailbox I do not know. I wish them the best of luck in collecting from my mailbox.

They call and hang up constantly! The one time I answered and asked who they were, they wouldn't tell me so I hung up on them. Guess what people.....that is the LAST TIME I will talk to you!

These people have repeatedly called saying I owe for a delinquent Sam's club card and when I explain that I've never been to a Sam's Club they become hostile and rude. I called Sam's Club to find out they do not know who this company is and it is NOT a collection agent that they use and also that they have no record whatsoever of me...BEWARE.

Here's a sample letter for you:

Your name
Your Address

5/22/2007

Name of the Collection Agency
Address
City, State, Zip

Re: Acct #XXXXX

Whom It May Concern:

This will serve as your legal notice under the federal Fair Debt Collection Practices Act
(FDCPA), to cease all communication with me in regard to the debt referenced above. Do
not contact me, or any third parties regarding this debt via the telephone.

Furthermore, I formally dispute the validity of this debt. Please provide me with
documentation that supports why you believe this debt belongs to me, and why you
believe I owe this amount. Please send me copies of the original application for this
account, any signatures associated with this account, any bills associated with this
account, etc.

You are also notified that should any adverse information be placed against my credit
reports, appropriate actions will be taken under the federal Fair Credit Reporting Act
(FCRA).

Thank you for your attention to this matter.

Sincerely,

Your Name

If you are contacted by this company or are currently being contacted - send them a cease and desist letter. It is unlawfull for them to contact you after they have received a cease and desist. Once you have sent the letter, if they still call - go to the Following website and report them:

rn.ftc.gov

It is a $1,000 fine for each infringement upon your rights to them. You don't get to keep that money, but it stops them dead in their tracks.

Hope this helps.

Keep smiling :)

Never Help a Debt
Collector Rob You!

They call all hours of the day and night

NEVER GIVE A DEBT COLLECTOR YOUR BANKING OR CREDIT CARD INFORMATION! MAKE THEM VALIDATE THEIR CLAIMS!

Capital Management Services
726 Exchange St #700
Buffalo, New York 14210
Phone: (716) 871-9050
Fax: (716) 566-2107
cms-collect.com
Other Offices:
2213 Niagara Street
Buffalo, NY 14207

Anyone dealing with Capital Management Services, Buffalo, NY be warned they are a BUFFALO, NY DEBT COLLECTOR, so take precautions, NEVER give a CMS collector your banking or credit card information, tape ALL of their conversations for referral to attorneys if needed in dealing with them. As long as they are making money, they will continue to pay off their law suits.

I dont have a clue who they want, and they keep calling my number. usually very early in the morning.

Call is for a Katlin Fisher. Not the first time I have received a call from this number and several others for a person by the same name. The company is totally agressive and hostile.

Calls Daily and very annoying. I never answer the calls, but have sent them a cease and desist letter and they still keep calling. They need to be reported for not following the law.

calls daily

Called my house and left nasty message for someone unrelated and unknown to me that happens to have my last name.

Bad deal - do not deal with any (and particularly THIS) collection agency. Read up on your rights. Send cease and desist orders via register return receipt mail. BuddHibbs.com is an excellent resource to combat the malicious tactics employed by these con artists known as collection agencies.

Upset
This company is very rude when it comes to calling. I wish they would stop calling me at work as I share a line with my supervisor and isn't to happy about me receiving personal calls on her extension. I have hung up on them various times because of their lack of courtesy.

Very Rude and won't stop calling. I've advised them to quit calling me several times and that I will only deal with them in writting but they don't seem to get it.

Left message looking for someone else that shares my last name.

These idoits violated the fair debt collection act by calling us multiple times in one day after we told them to stop by quoting our rights under this law. finally, he gave up and stopped calling

This number keeps calling me. When I answer they ask for some name that I have never heard of. Today they called very early in the morning and just hung up when I answered. I report them everytime they call!

This company calls everyday trying to get ahold of my sister who does not live in the U.S. and is divorced from the guy they are trying to reach. Seems his 1st ex wife hasn't made the house payment in awhile. They can sure find a marriage certificate, but not a divorce certificate. I'm getting ready to meet with my attorney because of the daily calls and we are on the do not call list!

THIS COMPANY IS AGRESSIVE AND HOSTILE!! THEY CALLED MY HOME NUMBER AND DIVULGED INFORMATION W/O ASSURING THAT I WAS THERE CLIENT. I HAVE NOTHING TO DO WITH THEM!! STAFF IS DEMEANING WHEN TALKING TO YOU AND WON'T LISTEN IN ORDER TO CLEAR UP PROBLEM. ALSO CALLED BACK IMMED. AFTER HUNG UP ON RUDENESS AND WAS STILL INSTIGATING PROBLEM BY CALLING ME NAMES. CALLED "JAY" IN CUSTOMER SERVICE WHO WAS ALSO AS RUDE. EVERY COMPANY HAS A PRIVACY ACT WHICH THEY ARE BOUND BY LAW, THIS CAPITAL MANAGEMENT CO DOES OBSERVE THESE PRACTICE. I HOPE THAT THEY ARE CAUGHT.

This is a collection agency located in Buffalo NY.
Capital Management Services.