If you receive an unwanted telemarketing call that you think violates the do-not-call rules, you can file a complaint with the FCC. There is no charge for filing a complaint. You can file your complaint using an on-line complaint form found at esupport.fcc.gov/complaints.htm. You can also file your complaint with the FCC’s Consumer Center by e-mailing firstname.lastname@example.org; calling 1-888-CALL-FCC (1-888-225-5322
) voice or 1-888-TELL-FCC (1-888-835-5322
) TTY; faxing 1-866-418-0232
; or writing to:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, DC 20554.
What to Include in Your Complaint
The best way to provide all the information the FCC needs to process your complaint is to complete fully the on-line complaint form. When you open the on-line complaint form, you will be asked a series of questions that will take you to the particular section of the form you need to complete. If you do not use the on-line complaint form, your complaint, at a minimum, should indicate:
your name, address, e-mail address, and phone number where you can be reached;
the phone number where you received the call, and whether this number is on the national Do-Not-Call list;
the date and time of the call;
whether the call advertised or sold any property, goods, or services;
any information (including a caller ID number) to help identify the individual or company whose property, goods, or services were being advertised or sold, and whether any of this information was provided during the call;
whether you or anyone else in your household gave the caller permission to call;
whether you have an established business relationship (EBR) with the caller (specifically, whether you or anyone else in your household made any purchases of property, goods, or services from the individual or company that called, or made any inquiry or filed an application with the individual or company prior to receiving the call); and
whether you or anyone in your household previously asked the caller or individual or company whose property, goods, or services are being advertised or sold NOT to call, and when you made the request.
To learn more about the national Do-Not-Call list and the rules that enforce it, visit the FCC Web site at www.fcc.gov/cgb/donotcall or the FTC Web site at www.donotcall.gov. You can also contact the FCC’s Consumer Center using the contact information provided for filing a complaint.