I'm also very fond of PhoneTray, Chuck, but I see call blocking as a last resort which does not kill the weed at its root. Some weeks ago I went ahead and sent a full cease-comm letter straight to Akron, via USPS Certified with return card. I had a few dozen choice words for their business practices and the layers of deception which can be found -- between the fraud inherent to some of their ''charity'' clients and the sheer profiteering of the firm which is hired to shake the donation cans. The extra kvetching was not a vital component, but my whole family has taken their noise for far too long.
The vital parts of the letter were the phone numbers to be protected, a summary of the calling activity I was protesting, a clear demand to cease the calls, and the twenty digit USPS tracking number associated with that mailing. My cease-comm was quite thorough, specifying that my numbers were to be added to a *master* no-call list, meant to apply to *all* present and future clients of InfoCision and any of its affiliates. It further stated an expectation that the no-call demand would be permanent and not be forgotten just in time for the next client's campaign.
The notice also requested a paper copy of the firm's no-call policy. It further demanded that any contact data of ours in their records is not to be shared, traded, sold, transferred, or otherwise passed along. In composition I did not reference any letter templates apart from my own. In fact, I worked for over three hours to be sure I would include all my grievances and all the ''gotchas'' I could think of. I did not stoop to cheap insults, nor did I angrily cite laws or make empty threats. It was plenty enough to describe what bothered me and what I wanted done to make me happy.
On the advice of the call center rep who one fine day was lucky enough to draw my response from the predictive dialer, the letter was sent to the attention of Steve Brubaker, the ''chief of staff''. Calls from InfoCision ended the day of that chat. Two months have passed and my phones were quiet while others in these caller forums continued to report calls about the same clients we were being pestered about.
That said, I trust this firm about as far as I could toss a deflated Zips football at InfoCision Stadium with both my arms in a sling. An apologetic cover letter, sounding mostly pre-cooked, came with the timely mailing of the requested no-call policy. It was, however, addressed not to the sender but the family member already on file, and not sent to the address I had specified. About 60% of the letter blathers about the company's so-diligent attention to legal compliance. The rest refers to regret that a ''call'' (singular) from the most recent client campaign may have inconvenienced us.
I'm still parsing its language, which is somewhat noncommittal about applying the request to all clients. My letter went to some trouble to describe an ongoing pattern of annoying calls running to the hundreds. I'm unconvinced my concerns were fully reviewed. Anyway, a few sheets of policy paper saves them $500 in a TCPA claim. Future calls will be converted into a ''donation'' to us at $1500 apiece.