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It's totally legitimate. They handle multiple credit unions. I called my credit union and they said I was there fraud protection number and they transferred me to them. They verified the phone number. They said my husbands card had lots of charges he never made. Closed the card and are sending a new one. You have to ask for the fraud dept otherwise they can't help you with the case number, that's why they ask so many questions when you call back, they can't help you unless you speak with the fraud dept.
New York
 6days
credit union scam call, do not give any information to these people. call your bank.
California
 Aug 27th, 2018
fraud - scam do not return the call
Florida
 Aug 16th, 2018
Legit... Card fraud detection service. Pains me this always seems to happen when on vacation.
Florida
 Jul 23rd, 2018
We received a call from this number and decided to call our bank directly to confirm the legitimacy of the 888 call, which they did. The company flags fraudulent credit card purchases.
Minnesota
 Jul 09th, 2018
Legit, card use verification
Florida
 Jun 08th, 2018
04/19/2018 1-888-918-7313 is a legitimate number. It is Visa Card Services. In this day and age of scammers, I did a reverse confirmation. I called the main number to the credit card in question and then went through the process and asked if my account had been flagged for any reason. The initial agent said yes and transferred me to the Fraud Detection Services Department. I again scrutinized the information given to me and confirmed the case number that was given to me. This agent confirmed that this was a valid case number and verified my account purchases.
Wyoming
 Apr 20th, 2018
Certainly not a legit service. I called this # and spoke to Ursula who refused to give me her last name and when asked about an address stated over and over 'Arizona' but refused to give a street address, saying she did not know what that was. Gave her the case # that was left and she stated she needed more information-why can't they use the case # they left in the message. If this is the best credit unions can do for credit check, they need to look elsewhere, comes across as pure scam.
Indiana
 Apr 08th, 2018
Received letter from BECU with this number and called to verify transactions. Had a worried feeling after answer to many verbose security questions, told them to hold and checked this site before confirming last question. Turned out to be legit BECU fraud protection number.
Washington
 Mar 20th, 2018
This is a legit call. It was to verify a fraudulent charge on my debit card.
Ohio
 Feb 19th, 2018
Yes, very legit. Have charges on my credit card from my credit union which are not mine. How can I be buying food in Philadelphia and New Jersey when I live in New Mexico.
New Mexico
 Jan 26th, 2018
I was doubtful but this turned out to be a legit call, checking on a online purchse I made with my credit union card.
Maine
 Jan 24th, 2018
Seems legit. Didnt ask for personal info just recent transactions that were mine so its seems ok.
Minnesota
 Jan 07th, 2018
It was a legit call from the security department for my credit union credit card
California
 Dec 30th, 2017
Was fully expecting a scam and to my surprise it wasn't. They were calling to confirm some activity on my account. Asked for only the phone number listed on the account and a case#.
Florida
 Dec 06th, 2017
They left me a message with a case number saying they suspected fraudulent charges on my credit union card. When I returned the call, they only asked for the phone number they called and the case number. I did not provide any other information. They proceeded to ask me if I used my card (they did not ask me the number of the card - they gave me the last 4 digits of it - I did not confirm it) to pay 4 different transactions on the same day they called. All charges were fraudulent and totaled $453. They said they would cancel my card and told me to contact my credit union in the morning to order a new card and learn about the procedures associated with the charges. Valid call - sooo glad they called and caught it!
New Jersey
 Oct 20th, 2017
Legit. BECU verifies at the end of this document - https://www.becu.org/~/media/Files/PDF/309.pdf?la=en
Washington
 Oct 12th, 2017
it is a company called Falcon, totally legit, the only thing they ask is for the number that they called you on and if the transaction they are calling you about is legit
Washington
 Oct 02nd, 2017
Received a voicemail with a "case number" from this phone number. Called it back FULLY EXPECTING for it to be a phishing scam. But I gave no information. The agent said they noticed suspected fraudulent activity on the account ending in "4967." He then read back every transaction I have made in order on the most recent online statement including the latest one from just last night. Several were fraudulent, along with my valid ones. My card was cancelled which I will verify with my credit union and a new card is on its way to the P.O. Box number he already had. This number is connected to a legitimate credit card fraud monitoring company.
Washington
 Mar 25th, 2017
Had my reservations when I receive this phone call. I called the number on the back of my credit card and it led me to the same company. Someone attempted to help themselves to purchase at a store out of the country on me. Their purchase was denied, and I'm getting a new credit card!
Ohio
 Mar 05th, 2017
My wife told me BECU called from this -7313 number... I called the number on the back of my card instead... the guy at the number my credit union provided ( an 800 number not 888 ) said everything looks good.
Unless there was an active theft going on, I really doubt they would be calling before 9am... On a Sunday morning... On one of the busiest shopping days of the year...

I pronounce this to be a phishing attack... Best thing to do is to always call the number on the back of your card.

Not real happy about wasting a bunch of time on hold because of this.
John in Marysville
 Nov 29th, 2015
This is legit, they found a $1,600.00 charge that we had not made with our card
LC
 Jan 28th, 2014
My boyfriend got 2 vmails from this number. We were leary to call it back as they asked us to on the messages. 180 miles away from home someone was attempting to use his card # online and over the phone in Birmingham Mi and Royal Oaks, MI. 3times in a matter of minutes. This company works with credit unions. They immediately cut the card off. We were reissued one, and no money was taken off the card. These people are LEGIT! How unsettling to know people are doing this:(
Linda
 Oct 26th, 2013
Valid call: Visa Security check called to validate 2 purchases ... they had the exact information. I check this site first & thanks to comments & the message left ... I called them back.
Mike
 Nov 05th, 2012
Glad I took the call. It was concerning the unauthorized use of my credit union debit card. They canceled my card so it can no longer be used. I ignore a lot of these calls but glad that I took this one!
sam
 Nov 03rd, 2012
They left a message on my phone about a routine security check on my credit card. Turns out somebody attempted to book a plane flight and hotel using my credit card, they called me before the charges even showed up online.
Laura
 Sep 05th, 2012
Came up "toll free." No message left. According to the other messages on this board, I am not sure whether they are legit or not?
I guess if they had at least left a message, I would have felt more secure about them. As is, I NEVER call back anyone who does not leave a message
Mike
 Feb 05th, 2012
This is a legitimate number. This company provides credit card monitoring services for credit unions -- maybe for banks, too.

I received a call from them. Person with a heavy accent said there were suspicious charges on my credit union VISA card -- I asked a few questions, was suspicious, and hung up. Called my CU and they said this company is working for them. I called back and discovered two fraudulent charges on my card -- very helpful people, although everyone has an accent.
Ranger
 Nov 15th, 2011
This call came to my cell phone. It appears to be from a credit card security company, however, I have only one credit card and the credit union that issued the card does not have my cell phone number in their records. I think it's a scam.
Old Redneck
 Nov 14th, 2011
I received a message from this number stating they were doing a routine security check on my VISA debit card issued by Community America Credit Union. I called my bank directly instead of returning the call to they # that was provided. Turns out it is valid and they found suspecious activity on my credit card, they canceled the card and reissued a new one.
Amber
 Jul 31st, 2011
I made a donation to the Japan Red Cross for the tsunami relief effort on my VISA card, and the transaction was done in Yen (I'm a US resident). The call was to verify that I had made an international transaction. They had the details of the transaction, including the Yen-to-USD conversion amount, and my credit union name. They asked me to verify my phone number and date of birth, but not the account number of the card or my SSN. I received the call approximately 15 minutes after making the transaction. Due to the timing of the call, the amount of information they had about the transaction, and the limited amount of personal data they wanted from me, I believe it was legitimate and my credit union was doing their due diligence to prevent fraud.
Dan
 Mar 14th, 2011
Didn't leave a message...
dave
 Dec 15th, 2009
I'm thinking this is probably legit, as my Credit Union is serviced by Falcon Security.
However, I returned the call via the 800# on the card itself, and THEY DON'T WORK ON WEEKENDS AND HOLIDAYS!!! I s'pose they could contract with another company that does the weekend stuff, but they need to have some kind of I.D. on my caller ID because I never answer unknown callers. Period.
I will follow up on Monday...and strongly suggest they tell their subcontractor to identify themselves or at least leave a message.
The world would run so much more smoothly if everyone would just consult me before taking any action. hehe.
Esta
 Dec 06th, 2009
received a phone call from this #. saying i had some suspicious activity on my account. I called the credit unoin before i did any thing, they verified the # and said there was suspicious activity. I called them back and closed credit cards & issued new cards. {Vystar credit union fraud dept. 888-918-7313 }
bill
 Nov 13th, 2009
Got a call from them, representing Visa. Though similar phishing schemes exist, this isn't one. They said they noticed suspicious activity on my account and wanted to make sure it was legit. They never asked for my DOB or SSN or any other information, so I doubt it was phishing.
Jason
 Nov 12th, 2009
Got a message from Don, saying he was doing a routine security check, that I should call 888 918 7313 to verify recent activity on my debit card to insure uninterrupted service.
Jane
 Oct 02nd, 2009
these folks called my college student daughter and said they were fromour credit union, Wescom. the caller, "Danny Iam"( "Danny,I am,".. get it?) had an unusual accent, and stumble thru his "spiel". Smart kid didn't return the call.
mel
 Jul 02nd, 2009
I received a message on my answering machine and said to call this number back. The lady said they are a doing a security check for the credit union. I called and they wanted to know my phone number, then she told me the name of my credit union and said she would give me the person that takes care of those accounts. That lady asked for the last four digits of the social security and birthdate of the account holder. She asked if we had made charges on todays date to several places that she named, etc.
I did a search and found this site which says this is fraudulent and they are "phishing".
http://www.ncua.gov/Phishing/phishing.htm
Kay
 Oct 02nd, 2008

38 Comments