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Credit Card Warning for Suntrust Bank. The warning was an automated message left on my answering machine. Problem was it wasn't my name and I don't have a Suntrust account.
OV
 May 24th, 2012
Left message with the last 4 digits of my credit card, callback number and PIN, saying they were CitiBank fraud early warning department. Called CitiBank back on the number on my card, not the number left on my machine. After entering my CC# I was immediately routed to their fraud department.

Call was legit. Someone else tried to use my card today.
JW
 Sep 08th, 2010
This is a scam. I called the number, and the person was asking for information. I didn't give anything. He even ask for my phone number. I told him, don't you suppose to have that on your screen? It was weird because he was saying, well you could have a card with a store serviced by Citibank. I said, no! I don't have any cards with Citibank and then hung up! - Guys, this is a phising call for information. Don't give your name at all.

I then called Citibank's fraud department and they verified that this number does not belong to them.
EC
 Jul 27th, 2010
This number is apparently legitimate, for Citibank and other contracting card issuers' early warning fraud alert programs. FYI, I suspect that you're actually talking to India, based on the accent and obvious repetitive script reading.
KD
 Sep 16th, 2009
My ex-husband received a call at his home for me, saying that my Citbank Card (which i do not have a citibank card) was being used and they were reporting fraud on it. the number is a recording telling you to enter a access code which he did not recieve on the message (i may have been cut off) I called Citibank and they said that it was probably a company trying to get my personal information. So Beware!
jill
 Oct 15th, 2008
NEVER NEVER NEVER give your CC number in this way!!! Protect yourself. Take a minute, look on the "Citi" website and call that number and ask about charges. Give them the info. Smells fishy, don't trust strangers on the phone OR internet saying it's okay to give your CC# to someone you don't know at an unverified number.

Also inquire about the 877-215-2648 number you were given. If it winds up being a fraud, you can help prevent others from being scammed.
Common Sense
 Apr 03rd, 2008
This is Citibank early fraud detection. After entering the information requested, the computer had me verify my last 5 purchases.
P
 Aug 12th, 2007
i also got a message from 'citibank fraud department' re: charges to my card. i was asked to call this number and enter a pin. when i told the rep i was reluctant to give any personal information until they somehow verified it was citibank, he transfered me and then i was disconnected. i thought it was fraud, until i called the citicards customer service line directly, and they confirmed that they were concerned about some transactions. the number appears to have been legit.
kh
 Mar 06th, 2007
Left in a VM message. Said it was Citicards, but I called customer service # and there was a question about a charge. So, I guess this number was for real.
Ron
 Mar 05th, 2007
Recording from 877 215 2648 said there was a Visa fraud alert, gave access # to use when calling back. Chose to call # on back of card, it was legit. Just a question about a larger purchase made.
Ken
 Mar 04th, 2007
Called on 2/9/07 saying I must call back regarding "my Citi Mastercard" by 2/10 and use a PIN number they gave in message to authenticate. I don't have such a card! Must be phishing!!
Chris
 Feb 12th, 2007
this is a legit # for citibank. if you are questioning the unknown #, call the one listed on the back of your credit card.
they were calling to verify charges.
marcy
 Feb 07th, 2007
A man with an Indian-sounding accent claimed there were fraudulent charges on my Citibank Mastercard and then asked for the password. I refused to give it and he eventually hung up. Sounds like a fraud scheme.
Carl
 Feb 06th, 2007
I concur it is legit, was identified as Quicken Global Fraud Dept. I called number on my credit card and they were trying to contact me.
S
 Jan 31st, 2007
This call is legit, but to be safe just call the 800 number on the back of your citicard. Thats what I did and they had some questions about some out of town charges I had made.
m
 Jan 23rd, 2007
looks like they're legit.
called Citibank directly at 800-950-5114 and they confirmed they were trying to get in touch with me.
sz
 Jan 12th, 2007
Never got through to a person. The machine seemed to be bogus. The number was 877 215 2648.
B
 Jan 03rd, 2007
Original number calling was 1-800-950-5114 but message left was to call another number (877 215 2648 ) Never got through to a human.

I spoke to two diff reps at Citi customer service, neither recognized the 877 number.

Possible phishing scheme?
em
 Dec 24th, 2006
Called number back -- Citi Identity Theft Solutions.

The original message left with the number was to call another number 877-215-2648 ) but when I spoke to two diff Citi reps at Citi customer service, neither recognized the 877 number.

Possible phishing scheme
em
 Dec 24th, 2006
i didnt answer the phone; nor received a message. but what worries me is the others comments & a call from another cc that i have mentioning fraud which scared me to death on a diff acct from - 877.215.2648; very weird thing is - this is not the same company nor type of cc; therefore i am wondering why i am receiving fraud calls. i gave personal info to the other cc comp.plus, my chase card has not been used for at least month. one more thing - when i called the previous fraud call it was a someone that doesnt speak hardly any english), she told me about some charges that i did make - then about some that did not sound familiar. she couldn't help me. i kept asking what do i do about this charge, where, when, how - everything! She couldn't help me at all. All she said was to dispute it when i see it on my next statement, or go to the place it was charged or online (which i did & did not see any of these charges online) All she wanted to do was sign me up for some protection plan that is free - which i'm sure everyone heard (free for 30 days.....blahblahblah). So, what i'm getting at is; maybe, possibly this is really chase cc; but there trying to sell you something... and, my opinion (don't know why), but hopefully all the cc companies are trying this (i hope this because i did give out personal info,and i'm sure anyone would if u thought fraud was going on). this is NOT right if they are making fraud situations up and trying to make more money off of us-they already make enough!
dd
 Dec 05th, 2006
i didnt answer the phone; nor received a message. but what worries me is the others comments & a call from another cc that i have mentioning fraud which scared me to death on a diff acct from - 877.215.2648; very weird thing is - this is not the same company nor type of cc; therefore i am wondering why i am receiving fraud calls. i gave personal info to the other cc comp.plus, my chase card has not been used for at least month. one more thing - when i called the previous fraud call it was a someone that doesnt speak hardly any english), she told me about some charges that i did make - then about some that did not sound familiar (and i know i did not charge them because the time of day & all that)-but anyhow- she couldn't help me. i kept asking what do i do about this charge, where, when, how - everything! She couldn't help me at all. All she said was to dispute it when i see it on my next statement, or go to the place it was charged or online (which i did & did not see any of these charges online) All she wanted to do was sign me up for some protection plan that is free - which i'm sure everyone heard (free for 30 days.....blahblahblah). So, what i'm getting at is; maybe, possibly this is really chase cc; but there trying to sell you something... and, my opinion (don't know why), but hopefully all the cc companies are trying this (i hope this because i did give out personal info,and i'm sure anyone would if u thought fraud was going on). this is NOT right if they are making fraud situations up and trying to make more money off of us-they already make enough!
dd
 Dec 05th, 2006

21 Comments