Legit - my bank confirmed it.
This is a legit number. I've had these people contact me when I'm still in the parking lot of the last transaction. Usually a recording first to verify three transactions. Anything you say is not yours takes you to live person. They ask only one or two identifying questions to verify you are who you are suppose to be. I'm very grateful for what they do.
Fraud Detection Center calling for an "Erica A. Banks" from "Bank Atlantic" three times in the past 24 hours. Trying to tell them they have the wrong number through their automated system does not work. Ignore the calls and delete the voicemails they leave unless it actually concerns you and/or your bank account.
I have received several calls from this number both on my landline and cell phone during the past couple days and I checked my account on the internet and no unusual deductions on my account. I did not give any personal information and just hung up. It was a canned message.
THIS IS ABSOLUTELY A LEGIT SERVICE! I had attempted to purchase a CD from a website that appeared to be foreign; in fact, I debated whether or not to go through with the transaction and decided to take a chance. Less than 24 hours later I received a voice mail from "THE FRAUD DETECTION CENTER" indicating that there was a potential fraudulent transaction on my bank card. The automated message had some details about me: my name and bank name. It instructed me to call the 866 number and enter a personal access code that was provided on the message. Since this all appeared to be on the up-and-up I went through the steps. During the automated call it asked me to verify some recent transactions, and when I indicated that 1 seemed suspicious it put me right through to a live rep, who assisted me thoroughly. She didn't ask for a lot of personal info, so that made me feel better that this was not a scam. KUDOS TO THE FRAUD DETECTION CENTER FOR A JOB WELL DONE!
I've read that this IS a legit number that banks use for fraud detection, but that there are scammers who are able to use the same number and hide behind it to get your banking information. I received two calls within two hours time from this number and didn't go through the entire call either time--I plan on calling my bank tomorrow, as the call claimed that I had a charge on my account for over $100 in the United Arab Emirates from today, but when I checked my actual bank account online, it said no such transaction--so I am a bit suspicious. Be wary--NEVER GIVE OUT YOUR PERSONAL INFORMATION OVER THE PHONE, and always call your bank if you are unsure.
This company called me after I attempted to make an overseas purchase to report unusual activity on my card. When I called back they put me through to an automated system from my bank and asked me to verify it and the other two most recent charges. It seems legitimate to me.
It is legit. However, I block all 800 calls. After I had several failed attempts to put in my debit card number at a web site, it triggered their "alarm". I got a call identified as "Long distance" but was blocked. I had checked later on Google to find mixed messages to whether the number was legit or fraud.
I then called the number on my *debit card* which confirmed the "alarm". After verifying that I did try the transaction in question, & others on previous days, they said everything was OK.
I "whitelisted" the number and edited it to show it as my bank's debit card on my phone's caller ID.
I take back earlier comments. This was a legitimate call. I had made a donation online to an organization and Master Card would not let it go through. They called me to let me know.
Fraud Detection Ctr. they are frauds. recorded message asking that I call back with a code to enter. Said my ATM card was jeopardized. I called my bank. they did not make the call and there was nothing wrong with my account. Check with your bank before you call these crooks.
I received a call from this number and it is truly Fraud Detection Center. My bank employs them to monitor usage on their ATM issued cards. I am glad that I have this type of security through my bank.
Larry Stoops Nov 22nd, 2012
This is legit. They verified the name of my credit union and just asked for me to verify my last 3 transactions and my zip code. After receiving the call, I tried to log in at my credit union and it locked me out. I called the number, verified the transactions and then I could log back in to my account. I'll definitely keep an eye on my account, but I believe it to be legit.
I got this call after attempting to make a purchase on Groupon. I called my bank and it was legitimate. I guess Groupon has a lot of fraud so the bank didn't allow the transaction to go through. The bank was able to clear up the issue so I didn't need to call to the fraud agency.
Is this fraud detection report for me? Leona Hancock or Elaine lopez
Leona Hancock Oct 22nd, 2012
My husband entered an incorrect expiration date on a purchase, then re-entered it correctly. The Fraud Detection Center noted the failed attempt and called to be sure it was legitimate. They did not ask for any personal or financial data. This is the first time we've been contacted by them.
Does not matter Oct 20th, 2012
This is not a scam number it is a fraud protection company.
I tried to make an online purchase that after I entered all my card info it said it did not go through so I tried again 2 more times with the same result. I immediately looked up the company and read all the complaints saying this company was a scam. Some people said that their cards would not go through as well but this company did in fact charge them for every attempt they made resulting in thousands of lost money. So when I received a call from the 866-750-9107 number i immediately called my bank and they verified that this was a fraud center and that the charges didnt go thru. So I called the number back and entered my code they gave me and asked me to verify the transaction that failed and I explained to them and they said ok, it did not go thru and everything is fine. I would advise to call your bank first then call the number back. If you dont call it back a hold could be placed on your card. Keep in mind the hold is to protect you and your money.
I also called my bank after i went on line and looked at my accounts. To me they look fine, just what I would expect. My bank looked into it and dito. May be fishing. I suggest calling your local bank to take care of any banking or problems that come up.
My banker said if they are ligit they should be able to tell me my whole SSI #, birthday, ect.
Hard to do with auto mated services though.
I received a call from 866-750-9107 for one of my failed transaction. At first i did't believe that it was the fraud detection center so I called my bank asking to verify if they had a Fraud Detection Service and surprising they said yes. So i asked what the number was and the said the same number 866-750-9107 so i called that number and told them the 6 digit number the left on my answer machine and all they asked was my zip code,my four last digit of my card number and my last four digit of my Social Security Number and the date and purchase of what I was ordering. After they asked if i made the transaction and if i wanted to proceed with it and I said no. So they hanged up and i checked my bank account and everything turned out normal. I probably bet you don't believe me, Hell i know i wont believe anything online but here's a link that explains it https://www.napoleonstatebank.com/news_detail.aspx?id=126
PS: They where nice :D
I received a call from this number after I paid several bills online and then I tried to stream some videos online which asked for my card info for verification. i typed in the info and then it declined my card. I thought I made a mistake so I repeated the process and then immediately after I received a call. I didn't know the number but it left a voicemail and I called back and verified my zip code and the last 4 digits of my social and told them i didn't make a charge to the UK which is where the website was trying to charge me. I verified my other transactions and they told me that there was no fraud committed and that it was ok to continue using my debit card. I'm still concerned but my friend said I should call them back and since the bank is closed right now I will call them in the morning when they open and I'm constantly monitoring my account online tonight.
Got this call - read all of your comments before calling back. Did call back and it is legitimate. They verified my last 6 transactions, all legit, except the one from today that triggered the call from them. They notified my bank immediately and cancelled my ATM/Debit card so I did have to go to bank and order a new card with new number. Bank (FCU) said this company sees the ATM transactions before they do and certain places/countries/amounts that trigger the call. Mine was just a $1.00 charge but the company was online out of UK which sent up flags. I would recommend calling if you receive a call - they asked for no info other than my address and gave me the rest of the info asking me to verify. Only the last 4 numbers of my card were given back to me confirming the cancellation of the card.
Got a message this morning the same as everyone else. Called my credit union, they checked my account and other than my usual bills, there is NOTHING going on with my account. So as far as I'm concerned, IT'S A SCAM!!
They just called me wanting me to verify my debt card information
They just called to let me know that someone tried to make 2 very small online perchases via facebook and another online retailer. Very professional in how they handled the call and didnt ask for any personal info other then the standard.
They said there seems to be a rash of small charges being made to facebook and other online retailers to see if the cards are actually active or not.
I went to my bank and they verified the number to be true and told me to call. My bank said if I didn't call and verify the info, the Fraud Detection Center would put a hold on my debit card. When I called, I entered a 6 number code they left in the message telling me who they were with the message. they ask me to verify the last 3 transactions, I did, everything is good.
Fraud Detection Service.
They call left a message for you to call back to confirm transaction on your account. I called and confirm the transaction on the account.
This is a legit call.
If you are in doubt, like I was, go check your bank. I did - some ass in CA used my husband's card to buy new clothes!! Called and the guy was super nice and hopefully this will all work out!
I caLLED MY BANK, AND THEY HAVE NOTHING INVOLVING fRAUD ON DEBIT CARD. sO STOP CALLING ME!!!!!!
janice minson Aug 12th, 2011
Okay, I'm embarrassed. They are a real company. I called my bank and they gave me the number. I called them and they were very nice and said that if I didn't want to talk to them that I could ask my bank about my debit card. I suggested to the guy on the call that they show who they are on the caller ID. He said he would pass that on.
If this was a real call about your debit card, your bank would be calling. At least I know mine would. AND if this is such a legitimate number, then they need to identify who they are on the caller ID. I do not answer calls from "toll free" number or any other numbers I don't recognize.
This is a legitimate risk management service used by Financial Institutions throughout the United States. We are one of their customers. They do make calls 7 days a week, 365 days a year, between the hours of 8am and 9pm in the time zone listed for the cardholder.
who I am doesn't matter, but these guys are legit. I did get a call from this number, they left a message with a number to call back, and a 6 digit code to enter. After entered, they asked for only my zip code, which I entered, then they asked me to verify my name, and verify if three specific recent transactions were authorized. They never asked for soc, or account numbers, and they listed the charges they were verifying, not asking me to give them any information.
irrelevant Apr 13th, 2011
Someone called from the number 866-750-9107 today 3/26/2011. There has been no unknown or unwanted activity on my ATM debit card. I have online banking and my bank account is exactly where it should be. Unless there is a legitimate reason I was called, please do not bother me again.
This is a financial institution fraud center. I called them back, entered my zip code, then was prompted to verify 3 large purchases that I made today. It is a safe number.
You seem to know more about this then everyone and anyone, so if you could, please enlighten everyone and anyone with answers to these very important questions.
1. what is the companies address?
2. what is the number to their corporate office?
3. why do they have the same name as the IRS Fraud Detection Center but is not the IRS or any department within the IRS?
4. why cant the phone company tell me anything about them?
5. why cant a reverse look-up locate them?
Now, for everyone else, there has been a scam where you will receive a call, usually to your cell phone only. Someone may or may not answer, but since your cell phone is pretty much a computer, IT CAN BE HACKED. If hacked they may be able to reek havoc in your life because many people do all sorts of things on their phones these days. if hacked, they may be able to make long distance calls, access your phone numbers (with names, and access any other app they want. if being extremely carefull makes me an idiot in your eyes, then Im a happy idiot. be safe people... there are very smart hackers out there, and many are under the age of 15.
For those who think this is a scam you better check the numbers again as this is a SAFE phone # no matter what you think... If the numbers match exactly and if you think its a scam them someone must be tampering with your phone lines and redirecting your call as its NOT A SCAM. They DO NOT ask for your card number or anything like that...
All they ask is that you verify your ZIP code if they ask for anything else dont give it to them and hang up as this place DOES NOT AND I REPEAT - DOES NOT - ask you to give personal Information out...
For those who think its a scam quit being the IDIOTS you are and quit scaring people. Unless your phone line is hacked or tapped this call is a safe call... Even so no one would gain anything as they DO NOT ASK FOR your account or anything to do with your account (that incudes any card numbers) information!
Just make sure the numbers who calling you IS 1-866-750-9107 and NO ONE ELSE. Even if the numbers one number off this number its a fraud call....
I'm a firm believer that you must protect your identity but I did talk to a person and they asked for the last 4 numbers of my social security number and I of course told them that I would not give them that information. The lady was very nice and allowed me to identify myself through my address, this is a legit. phone call just make sure you know who you are talking to and you should call your bank ahead of time.
I received call from this number. They left automated message as fraud detection center and stated my bank name and my name. I called my bank as I had some difficulty paying a bill online just a few minutes earlier. The bank gave me a different number to call back. The operator stated to me what company had been trying to charge my account and was correct. This is legit. However, I would recommend everyone call their bank first and call the number the bank gives you.
Just called my bank- First i called the local branch, and they told me it was fraud, but i was reading through the posts saw that people were split like 50/50 so i wanted to be sure, and i called bestbanks 800 number to talk to someone who actually knew what was going on. They told me that the 866-750-9107 fraud detection center is contracted out by bestbank to handle their fraud department, and that it is indeed legit ( i asked her "are you sure" like four times lol).
Now Im sure people are going to try to say that i work for this 866 number and that i am trying to scam you, lol, but i dont, i am an icu nurse at a big hospital in detroit, and i just recently bought a canon camera on ebay that was rather expensive, and my bank verified that is why they were calling.
But dont take my word for it. And for those of you who called your bank and the local branch said it was probably fraud, see if that bank has an 800 number and call their main offices just to be sure, because my local branch- run of the mill bank teller - told me it was probably fraud, but in the end she didnt have a clue what was going on and turned out to be wrong.
A live person called me on 7/2/10. Of course the credit union is closed on Saturday but today the bank said there are no unusual transactions on my account. To be safe, we cancelled my debit card. Hope nothing more happens. Tried to call back the 866 number but reached an automated message, so could not follow up. Legit or not, I don't know.
This number is legit! After receiving a call from this number I chose not to give any info until I contacted my local bank to verify if there was any fraudulent activity. My bank verified the number I gave to them as their Fraud Detection Agency. I called back and found out that there was a transaction that I did not authorize... always good to look into any tips of fraud.
Not sure why some are saying this number is scam. My credit union uses this number for fraud detection whenever weird charged go through. I always know when they are gonna leave a message cause my card is usually declined and it is usually when I do transactions over the computer. I have verified with my CU and they confirmed the number is the fraud detection service they use. When I call i get an automated system verifying I made certain purchases and if I verify that it was me then the call disconnects without me ever entering or giving ANY account info other than saying "yes" to making a purchase. The one time I had to speak to a live person she also did not ask for ANY account info, all she could tell me is to contact my bank directly as they were a 3rd party company hired for suspected fraud charges only. Of course I always say "better safe than sorry" so by all means check with your bank if you feel uncomfortable, but unless they start asking for account info i see nothing wrong with saying yes or no to wether or not you made a purchase.
A subscription was being renewed and this fraud detection company called to verify the $98 charge. My credit union gave me a seller phone number to call and I called to cancel the subscription. In other words, this is a legitimate number and you should answer it and investigate and verify the charges are legit.
Just got off the phone with my credit union and this is a legitimate company working with banks and credit unions trying to cut down on fraud. I was told because the transaction on the ATM/Check Card was a large amount that it was suspicious. Swiped the card at 11:51 and at 11:54 this company called and left a voice mail on our answering machine.
This company is NOT a scam. My mother received a call from this number the other day, and did not answer anything it asked her. She then called her bank and found out that there were some suspicious activity with her account. It seemed someone 2500 miles away used her number at a Mcdonalds and it raised a red flag.
Soon after we found out that this company is attached to many of the insurance companies that banks/credit unions use. In these times, with so many ID thefts, banks are required to have insurance, and part of that insurance is this basic fraud detection center. If you get this call from this number, then you should pay a visit to your bank as soon as possible.
Got a call from this number. It definitely appears to be some sort of scam. Reported it as a DNCL violation.
This is 100% a phishing scam. my entire family has been receiving this same call...this week, and they don't even have an ATM card.... do not respond to this number, instead call your bank directly if you have concerns. Banks will not use any outside service to contact you about fraud. Those posting that it is legit are anonymous posters who are part of the phishing scam.
Just got a call today 1/24/10 from this number. Called my bank's listed fraud detection number and confirmed that this 866-750-9107 IS legit. It is the automated system direct dial number. You can verify the transaction automatically. Since I could not understand something on the automated system, I ended up talking to a live person. Again, my bank said this is the LEGIT number for Fraud Detection Center.
Hi. I just called this number and THIS IS NOT A SCAM! I first called my bank due to not "trusting" this number.
My bank quickly encouraged me to call so I did. This Fraud Detection Center is hired by many financial institutions and is here to help. If you are still unsure, please contact your bank &they can verify.
I received a call from this number which did not leave a message. I checked this website before calling the number due to the fact I had trouble with my bank card at Walmart today. My card was declined several times. I went to an ATM to check my balance to discover my balance is short $1,000. Being Sunday. I can not obtain a reason why. I'm hoping that the bank teller made a mistake and did not properly transfer my money from one account to the other. Anyway, thinking that this call was related I decided to return the call. Since no message was left, I spoke to the operator. I was asked for the code which I said I did not receive one. She asked me for my zip code and last name which I provided. I was not in their system. She stated that "it was probably a wrong number because sometimes (they) make random calls." I find this statement to be odd and would question the intent of this company. As others have suggested, only provide very limited information when speaking to an unknown company.
In my case, this was not a scam. I did hang up before I could give any information, in fear that it was a scam, and I immediately called my credit union. They said they do use this automated service but would check my account to make sure that it was actually their service that called. They checked my account and found that there was an actual fraud alert on it. My husband was overseas and had tried to use his ATM/check card and they had put a hold on it.
This is a valid service, which has called me before. It is used by my Credit Union whenever they detect abnormal transactions on my debit/credit card. For an example, I did have a lot of small transactions back-to-back so the service leaves a message with a code for you to use when you call back. The only personal information it asks for is your billing zip code and then you will be asked to verify some transactions.
If you are uncomfortable, I do suggest you do as stated before....verify with your bank/credit union. The link below is correct for the service, but some scammers can duplicate #'s, so you should NEVER be asked to give out your pin # and/ore credit card #.
Be smart and check with your bank first before you answer anything over the phone that is automated. Like the others said, you would receive a call from a 'live' person to inform you of any wrong doings to your account! I checked my account first, called the bank. I was told by a 'live' person my account was fine. Then I googled 'Fraud Detection Center'. I was amazed when I saw the 866 number appear as a SCAM! Warn your friends!!!!
Duh, its a scam. Ignore them. Better yet, give them the financial information of your favorite govt representative.
I've been receiving calls from this number all hours of the day. I answered it the other today and it was an automated system.When I returned the call, went direct to a recorder message center.
THIS IS A SCAM DO NOT GIVE THEM ANY OF YOUR INFORMATION WHAT SO EVER!!!!!!!!!! I CALLED MY BANK AND GAVE THEM THE INFORMATION FROM THIS CALL THEY SAID IT IS A MAJOR SCAM GOING AROUND TARGETTING ALL BANKS!! I KNEW IT WAS A SCAM RIGHT AWAY AS IT GAVE THE OLD NAME OF OUR BANK AS OUR BANK HAS SWITCHED NAMES AND PLUS OUR BANK WOULD CALL US DIRECTLY IF THEIR WAS ANY PROBLEM WITH OUR ACCOUNTS!!!!
DONT BE SCAMMED Apr 10th, 2009
It's a SCAM. I called my bank directly, and they said their fraud people NEVER use an automated message. They only call in person. This number is not listed anywhere or connected to any company. Anyone who says it is not a scam has either already been duped, or is part of the scam.
This is a scam. They called me trying to fish info saying they were from Keesler Federal Credit Union. Called my bank and they knew it was a well known number to be a scam.
We've been receiving calls from this number all hours of the day. My wife finally answered it the other day, and it was an automated system telling her that she had suspicious activity on one of her ATM cards. It did not say the type of card, nor did it reference the issuing bank. She requested an operator, but refused to provide any personal information as they kept asking for address information, etc.
We had fraudulent charges on a card over a year ago, and we were contacted immediately by a representative of the issuing bank and the matter was quickly resolved and new cards were issued. Therefore, we suspect that the calls originating from this number are a phishing scheme being used to obtain personal information for future fraudulent activity. If the bank suspected fraud, they would contact you with a live representative and make it clear upfront which bank they were with and identify the card in question. The people calling from this number refuse to provide any information until you provide personal information about yourself. THEY ARE A FRAUD!
The posts you see on this page claiming that this is a good service are posts from the party responsible for this phishing scheme! DO NOT FALL FOR IT!
If you have any doubts about fraudulent charges, call your banks directly and question them. DO NOT GIVE OUT ANY ANY ANY PERSONAL INFORMATION! NOT EVEN YOUR ZIP CODE!
Call the FBI immediately!
SCAMSCAMSCAM Mar 12th, 2009
have been trying to contact me multiple times saying my card may have a hoold on it becasue of my account activity. all my purchases have been approved the last two days tho. not gonna respond to these jokers.
I can barely hear the message they leave on my phone which says to call them back. I call back, and it does not answer. They call me at 8:04 on a Saturday morning when I am trying to sleep. Who the hell are they and what do they want? How can I get them to stop? Usually, when I get such phone calls, I get their fax number and fax them a signed letter not to call me. I cannot get them to answer, to get a fax number....to tell them according to FTC laws to NOT call me back. This works about 99% of the time. But, if they don't answer, then its hard to tell them to stop. Who can I report them to?
Judy Weismonger Jan 17th, 2009
We got two calls from Fraud Detection Center in two days. On the first day, daughter called SACU and was told her debit card was just fine, and they didn't know anything about this number. The next day, SACU called back and said that several people's card numbers had been stolen. Daughter canceled that card and got a new number the next day. Fraud Detection Center is apparently legitimate and helpful.
This number called up and didn't leave a message. I called back and finally after waiting a few minutes, a representative answered. They said they wanted to confirm debit card charges for someone other than me. I told them if they ever called me back, the FCC, my attorney and I would be on their ass so fast they wouldn't know what hit them. Needless to say, the representative hung up on me, lol!
The fact that it's computerized voicing tells you it's a fraud phone call. If there was actually something wrong with a customer's account, a real person would be calling and asking to speak to that specifc person. It would not be a generic phone call for just anyone to pick up and listen to. If these people could be shot for commiting such crimes, there would be a lot fewer people trying to pull these stunts. And some common sense on the part of the person believing such phone calls would help too.
I got the same message as mixbsd did.
I use my credit card daily for my in home business. This is the first time that my card was blocked. I did a little bit of research and did touch base with this company. The name of the company is called eNFACT and if you follow this link, it will give you detailed information:
I hope this helps.
I was very suspicious about this call. They called twice to my business number over the weekend. I called on Tuesday morning because Monday was a holiday. I coulld not get through so I looked this number up and read the feedback became concerned and called my own CU. They did not have the number I had so my concern grew greater. They gave me the toll free number that they have for fraud and I called. Spoke to the woman and explained that my CU did not have the number that they had she said that is because the 866-750-9107 is a new automated number. It was verified that this is the Fraud Detection company that my CU uses. So, dont be afraid after careful investigation this is legitimate.
The number's legit, my cu confirmed it. They could definetly find a more effective way to do their job. All they did for me was throw up red flags. You hear about someone calling to help, asking personal information, and then stealing your identity. I didn't give any information and when I was transfered to an associate she hung up on me when I started questioning her, very suspicious. I called the bank though and they looked into it, this is a legitimate, although apparently not very professional, business that they use.
If this caller is, as people are trying to claim on other sites, not a scam and are a legitimate service, they certainly aren't a very effective one. One would think that if the matter where actually important, a real person would call. By the time this automated message got through our introductory message and to the switchboard, the only part of the message I heard was the number, so I have no idea who the call is supposed to be from and why they are calling. Again, if these agencies expect a response, they should at least try to make an effort to speak to someone. Automated calls like this can only attest to their laziness and suspiciousness, and if they won't put forth an effort to contact us, why should we?
I got a call and it said I made a purchase at walmart and I did. But then it said I made a trillion dollar purchase at Exxon. That just doesnt sound right to me. I looked at my banking online and it doesnt show anything like that. I tryed calling back but it wouldnt let me.
This call came on behalf of my credit union. I was trying to buy something online, but the transaction originated from the UK; therefore, my credit union would not allow it to go through.
Just as I was calling my credit union, this number showed up on my caller id and left a voicemail. The credit union contact confirmed they were blocking the transaction for fraud protection, and the voicemail from the number said the same. My credit union contact asked me to call the # and follow the directions.
It was an automated message saying: Fraud Detection Center
Hope this helps!
I got a call((866) 750-9107) from this what sounded like Fah Detection or something like that. Very hard to make out. It was about my account and I immediately called my bank and reported it. Apparently they saw something fishy because they didn't recognized this number in which a legitimate number was given to me to check this out. All my transactions on my account was ligitimate and I hope the long arm of the law catches up with these crooks.
and number answered right away with faint music and the sound of a headset being placed down. Sounds like your average telemarketer - kicking their feet up in a dead-end call centre job during the night-shift. So, I put through a loud, echoey "hello" sound sample, which caused the phone to ring onto a Card Processing Rep. Still don't know who this is.
Held on for about 5 minutes to see if anyone would answer with a company name (and not some vague name like "Fah/Fraud/Frahd Detection Center". Eventually, the hold message said that they were experiencing longer-than-usual call queues and that I should call 1-877-372-3495
to speak with a Customer Service Rep.
I couldn't make out the first word on the message. But it sounded like "Fah" Detection Center (866.750.9107).