Collection agencies do not fall under the National Do Not Call Registry's restrictions. Collection Agencies are governed by the FDCPA (Fair Debt Collection Practice Act); therefore, to cease calls, you will need to do the following:
(1) Send a letter to the agency via USPS Certified Mail with Return Receipt to cease calling you. NOTE: A Cease and Desist is different than this request and may bring on additional and immediate unwanted actions. Once the agency receives this, they are required by FDCPA to stop calling you, EXCEPT for the following:
15 USC 1692c
§ 805. Communication in connection with debt collection
(c) CEASING COMMUNICATION. If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt, except—
(1) to advise the consumer that the debt collector’s further efforts are being terminated;
(2) to notify the consumer that the debt collector or creditor may invoke specified remedies which are ordinarily invoked by such debt collector or creditor; or
(3) where applicable, to notify the consumer that the debt collector or creditor intends to invoke a specified remedy. If such notice from the consumer is made by mail, notification shall be complete upon receipt.
(2) File a complaint with the state's Attorney General's Office for which the company is located: http://www.usdoj.gov/usao/offices/usa_listings2.html
(3) File a complaint with your state's Attorney General's Office: http://www.usdoj.gov/usao/offices/usa_listings2.html
(4) File a complaint with the Federal Trade Commission (FTC): http://www.ftc.gov/ftc/contact.shtm
(5) File a complaint with the Federal Communications Commission (FCC): http://www.fcc.gov/cgb/complaints.html
(6) File a complaint with the Better Business Bureau (BBB) office for which the company does business: http://welcome.bbb.org/
(7) File a complaint with Consumer Sentinel:
600 Pennsylvania Avenue, NW
Washington, DC 20580
Consumer Sentinel is a consumer complaint database maintained by the Federal Trade Commission. The database was created to allow law enforcement to track consumer complaints involving Internet cons, telemarketing scams and other consumer fraud-related complaints. Consumers can file complaints on-line on the website mentioned above.
(8) If you suspect fraud, file a complaint here, too: http://www.fraud.org/
(9) Post complaints in forums such as these used to identify the callers, especially those who are ignoring the FDCPA, to assist others in researching issues similar to yours!
By all means, please share this information! They (Collection Agencies) rely on consumers not being knowledgeable and enforcing their rights, so don't fall prey! And I highly recommend taking Dave Ramsey's Financial Peace University (http://www.daveramsey.com/fpu/home/) if there is one near you; very educational and enlightening!
TIP: If you are receiving calls from telemarketers or other scams, you may use some of the above links for filing complaints as well!
I just click my receiver now and hang up with every annoying call they make to my phone. Nothing seems to work.
Called first on my cell phone. Then about an hour later, called on the home phone. Pain in the a--.
This is "Economic Recovery Services", who have been calling my number even though I went to their website: http://www.ersinc.com/ and got their fax information, and faxed them that their calls are forbidden. My number is on the do not call list and they are asking for another person. I returned their recorder call today and asked to have my number taken out of their system. But I'd already written them, and they have no right to call me after that fact. So I went to the FTC website to file a complaint, and much to my chagrin, their form does not work on any browser and not even using a proxy - although the proxy got me farthest in trying to place the complaint. Complaints must be filed. The FTC doesn't take action on a single complaint, but records a pattern of offenders who are breaking the law. In time, these scumbags pay - it costs them a lot of money when they are fined. And in times like these, it ought to be easy to put them out of business. Please help if you can, do your part and file complaints with the government agencies that regulate them.
Privacy Lover Feb 03rd, 2009
consistently get calls from a machine leaving a prerecorded message to call them back
never anything but a recorded message saying to call back on an important matter
I have also been harassed by this people for a long time; they call day or night; my mother is sick and in pain, she takes her medicine to try to sleep, but a lot of times they wake her up ... I found this site, it's called CONSUMER JUSTICE, it gives advice and a sample letter to send to the agency ...
Does anyone knows about it? ... I think I will give it a try ...
Attempting to collect a debt not owed. Have no documentation. Claim they bought this 'debt' from NCO Portfolio Mgmt who bought it from Lane Byrant Mail Order business. No one in this 'debt' stream has any records of what was purchased. No one is willing to provide any substatiation of anything other
than they bought this 'debt' from someone else. Debt supposedly originated in 2000. We, the debtors, have supposedly lived in Missouri for a few
years. This is interesting as my spouse is a teacher and they certainly would have noticed her absense from class. Local area police report has been
filed. Will follow up with State of Michigan Consumer Protection Agency. That's the only real way to get these folks what they deserve. The real tip off
to this bogus claim is that they are willing to settle for 55% of the open balance. The NCO P.M. folks earlier in this 'collection racket' even tried to
collect interest! Proof of how bogus this whole situation is can be had directly from them. JUST ASK THEM TO FORWARD YOU A COPY OF THE ORIGINAL BILL!!
YOU WOULD LIKE TO KNOW WHAT YOU BOUGHT. Reasonable request. They never respond. Ask them to take you to court where they have to produce proof that
the'debt' they bought has some basis in reality. They won't do that either. Their true 'PESTER THEM TO DEATH' attitude reveals their lack of any honest
indebtedness owed by those they call. Contact your own State's agencies on the web. You can usually download their complaint forms or even fill them out
on-line. Good luck.
John R. FED-UP Oct 27th, 2008
Re: Enterprise Recovery Systems, Inc.
I received a correspondence and several phone messages from this "debt recovery" company and it has to be a joke.
From what I read in the correspondence, they supposedly purchased this "debt" from another collection agency who I never heard of or had any communication with in the past, and now they are trying to collect a "debt" that is more than 10 years old which I may have paid off in a court settlement (wish I could find the paperwork).
I have yet to respond to this "collection notice" (and I have no intention of doing so) and will monitor my credit report closely for any erroneous activity.
A message was left on my answering machine, and I called this number back. I spoke to someone named Cassie. The first thing she asked for was the last 4 digits of my social security number, which I adamantly refused to give her without further information on why I was called. She refused to give me her information, and I refused to give her mine. I am going to contact the Fair Debt Collection Agency and report this, because I do believe that it is illegal to ask for a social security number without identifying yourself and explaining the situation. I believe that we should all contact this agency and file a Class Action Lawsuit against them. They should pay for being ignorant. Also contact the Better Business Bureau in the city from which they operate, and your Attorney General's office, and maybe send a copy of this list of calls received. I am going to contact all of them, and send this entire list to all agencies.
they call me on a regular basis and leave the automated message on my machine...i simply erase it when i get home from home. i've already notified the www.donotcall.gov website (i am on their registry), and have told me it is a collection agency called ERS and no further information was given to me.
i look at it this way: i get my credit reports once a year from the feds (it is free, you know...you must NEVER pay for your credit reports) and since these bottom-feeding low lifes are still harassing me over an unpaid bill from 20 years ago AND do not appear on any reports whatsoever, no harm done. all old bills in question have already been paid out in insurance to the creditors a long, long time ago; these wahoos are just buying out old accounts and are only trying their luck to get some cash by some unsuspecting old customer...
as soon as one "recovery agency" runs out of their time trying to collect, it is then resold to another "recovery agency", usually an affiliation and change their name slightly, and continue the fun...
i've been getting all their mail and phone calls for a number of years now and, as i said before, if it ain't on my reports it ain't gonna hurt me!
i will still report each phone call to the feds each time.
I'm on the do not call registry and still get calls from this number. All they do is leave an automated voice mail with their number!
auto dialer calls several times each day w/ message about a business matter and to call them back.
Please ignore my previouse message. It was based on erroneous information. Instead, our problem is with another company named Enterprise Recovery Systems, Inc. Sorry for the confusion.
Dan OBrien Oct 01st, 2008
Been getting calls for over a year for someone not here. This info has been given to caller who repeatedly calls asking for same screwed up party name, but they will not drop the harrassment. (Caller presumed to be ERS.)
This time they harrassed the wrong person! I dug deep and found a solution:
Call Evanston, Ill, 847-332-0400
operator at Silver Oak Services Partners (SOSP). Convergent Resources, Inc. (CRI) of Atlanta is a SOSP partner, and owns Enterprise Reasoning System (ERS) where your annoying (866) 595-6803 telephone call originates. The SOSP operator will take your complaint and forward it to someone at CRI.
I believe it will not take many of OUR annoying complaints directed at SOSP to finally put an end to this asinine business practice.
Dan OBrien Sep 19th, 2008
Can these numbers not be reported to somebody? Does anyone know?
bottom feeding bastards,dont tell them nothing
This number belongs to a bottom feeder collection agency that among other things, buys up accounts that have been written off by the holders, and / or long after the statute of limitations (which still applies to very old accounts) rendered them uncollectable. Give the caller the attention and respect he or she deserves. NONE.
Don Parker Jun 24th, 2008