The full name should be Federal Bond and Collection Service. I hope Carole or her son managed to file suit for abusive behavior before the close of 2010. FBCS owed a statutory fine of $1K for that insult.

Learn how to exercise your FDCPA rights as an alleged debtor at FTC-dot-gov.
 Sep 14th, 2011
They call all day
 Sep 13th, 2011
I answered the phone and no one said anything. I could hear there was someone on the other end but no one said anything.
 Dec 23rd, 2009
Called in the evening (8:12 pm) and asked for my son by name. When told he wasn't here I was asked where he was. When told again he wasn't here this person said to me (a 76 year old mother) "are you always this ignorant?" I said "excuse me" and he said again "are you always this ignorant?". I asked him "who is this?", at which time he promptly hung up. He has no right to speak to me in that manner.
 Dec 23rd, 2009