They also have another phone number 800-598-9331
. I have spoken with another collection agency and told them WHEN I would pay the bill .. they still keep calling me and have turned me over to these people. This is for a bill I owe Verizon. AFNI has an automated dialing system, that will call you several times and report the times you answer. Then the automated dials are sent to an operator to take the call. Weeeeeeeeeee!