No missed payments here, no new news. Not willing to put in last four of my card number to find out
 Jan 04th, 2019
Whose number is this?
North Carolina
 Dec 06th, 2018
816-420-1002 left a recording message from citibank instructing me to call 1-800-298-6359 with 6 digit personal pin code to retrieve the message.
Called real citibank number and I was told no calls from citibank was made to contact me.
 Nov 28th, 2018
Also checked my Citi account, I was overdue on payment 🤭
 Nov 15th, 2018
The person who said this is CITI collections and is legit must work for this FAKE POS company. This is NOT CITI Collections and it is NOT legit so please do not tell people it is! Anyone who is not sure, just log on to your account online or call the number on your card and Citibank will tell you it is a PHISHING SCAM. They are relentless A-holes...they call 5-8 times a day (early, late, & weekends). I hope they get caught, arrested, and have to pay restitution to everyone they scammed! I just reported them to the FTC, but likely it will not help. And it also doesn't help to be on the DoNotCall list b/c these scammers still call probably b/c they know they can get away with it!
 Nov 12th, 2018
As others have said I have no clue if this was a scam. But instead of calling back I checked
My citi app and had a notification of missed payment. Could have been that, did not call back. Just check to see if you missed a payment!
 Nov 12th, 2018
Scam pretending to be citi collections. Stole $120 from me.
North Carolina
 Nov 08th, 2018
This is CITI collections and is legit.
North Carolina
 Oct 14th, 2018
This IS a legitimate number for Citibank's collections department. Just confirmed it by calling the customer service phone number on the back of my Citibank card. It's always possible that this number has been spoofed by some scam artist, but this is a real Citibank phone number.
 Oct 02nd, 2018
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 Aug 27th, 2018
SCAM, SCAM, SCAM. Pretending to be Citibank.
 Aug 14th, 2018
This was a valid call from Citibank about my new just opened Citi Double Cash card concerning my first payment. I did not have to give any personal info other than my zip code to hear the message which did list the correct balance.
Manila Philippines
 Aug 11th, 2018
Citi Bank, didn't call back but checked my acct, I missed a payment and paid it. They are still calling.
 Aug 09th, 2018
Robo call left a message claiming to be Citi Bank and that I needed to call them back using a personal pin to hear the message. Obviously I didn't call back it's clearly a scam, I'm pretty sure if I did they would claim I had a late fee which would be hysterical since the real Citi Bank sent me a message through the app saying they waived a late fee for me since I've never been late before. Don't fall for this stuff people, don't give them your information and block their number.
 Aug 03rd, 2018
Got a call from them. Thought is was a scam or phishing etc. I did not answer but the robo message was that it was citibamk. Then they called again and again I did not answer. They left the same message. My accounts with them are dormant and I do not use the card, but I do have an account. So, I checked my account status.I had missed the $95 yearly fee and did not notice since when I do my bills, I do not check them due to their dormancy. I paid the bill and the calls stopped.
 May 13th, 2018
Voicemail stating the message was for <my name> please call Citibank regarding your Citibank card account at 1-800-298-6359 and enter personal key code to hear your message this is not a sales call we look forward to speaking with you.
 May 09th, 2018
They stole 4800 dollars from my account!
Don't call them back!!
 May 04th, 2018
Received numerous calls from this number 816-420-1002. Claim that they are Citibank. Refused to tell me what the call is about until I answer information to confirm my identity, when they obviously called me. I refused and demanded that my number be removed from their call list and I blocked the number. Please be careful when receiving calls from these individuals.
 Apr 27th, 2018
Robo call again claiming to be from Citi Bank looking for Olivia, stated this was "not a sales call" and to call 1-800-298-6359 with access code 315389. When you call that number, you get an automated answer stating someone will be with you and to call 1-800-866-9900 to speak with Citi Bank direct should the call be disconnected. Rep answers and I explain how she's reached a business and for the past week I have received multiple calls and even as soon as yesterday spoke with an escalations manager to have the number removed. When I provided her with the number, she claims it is not in their system. Asked for call to be escalated, call was unable to be escalated, same female rep kept claiming that my number could not be verified or found in the system and thus it could not be removed. Told her that whatever number is showing in the system for the Olivia name with access code 315389 needs to be removed because it keeps leading to my place of work. After four times of arguing back and forth with her she claimed she would be able to update her systems. I kindly told her to fuck off and hung up.
 Apr 24th, 2018
Robo call, claiming to be from Citi Bank and looking to speak with an Olivia, asked for zip code verification to confirm identity, if you just any random numbers on your phone and pound it states everything is confirmed and will pass you to a rep. While on hold, the automated system gives the number 1-800-866-9900 to call should the call be disconnected. When I reached a rep, I asked for this business number to be removed (as they have called in multiple times to my place of work) and that no one by the name of Olivia is even connected to this phone number. My call was placed on hold again and I was passed to a manager in the escalations department where I once again explained the matter of having this business number removed due no one with that name being connected to the number. The escalations manager then placed me on another hold to "look up" things, after a brief hold, the claimed the number is now removed from their systems. We'll see if that's legit or not.
 Apr 23rd, 2018
 Apr 20th, 2018
Robo call, claiming to be Citi Bank, asks for Olivia, requests a callback regarding an account
 Apr 19th, 2018
 Mar 18th, 2018
called and said they were citiban regarding my account and to call back with this pin number. Thanks to this I won't call them. Alwars search on numbers you don't know. It's a shame we have to do this.
 Mar 14th, 2018


I Called the customer support number and this is NOT a CITI number.
 Feb 09th, 2018
SCAM!!! Robocall claiming to be Citi Bank. Contacted Citi Bank and confirmed. Citi does not care to do anything about this scam number.
 Jan 16th, 2018
I got a call from this number a couple of times... I don't have a Citibank visa card..
 Dec 16th, 2017
Scam and fraud!
 Dec 14th, 2017
I have been called multiple times. I don’t even have a Citi Card,
 Nov 29th, 2017
Citibank, my bill is 5 days past due. It's legit.
 Nov 19th, 2017
this area code is from Kansas City, MO area, not Minnesota
 Oct 18th, 2017
This # is legitimate. Contacted Citi and it's their collections department.
 Oct 17th, 2017
I keep getting calls from this number as well. I called Citibank (I have two small accounts) and both of my accounts are in good standing - no late or missed payments and no alerts. Plus, they have no record that they called me about anything. This is a scam. Period.
 Oct 12th, 2017
Just had my phone ring with this number. Recorded message requesting naming a person with a different name than mine to call about a credit card issue. i phoned CitiBank credit card support and was advised by CitiBank that this person used my cell number on his credit card application. I requested that my telephone number be removed from this person's account, was told it would be within 48 hours. I will phone then to be sure that was done, you can be sure.
 Aug 07th, 2017
I keep getting the call as well. I answered one time and they were asking me for personal info and when I refused and asked them to tell me they hung up on me. Called Citibank number on back of my card and no issues with my account. Guessing it's a scam!
 Jul 31st, 2017
Same as many people - I didn't answer it but do have a Citibank card so I checked online and found that I had missed a payment. So probably legit unless it's a scammer with access to Citibank's customer records. Thanks, digital age.
North Carolina
 Jul 14th, 2017
Spouse received 4 calls in last two days from 816-420-1002. I called the customer service number on back of our only Citibank credit card, and was advised that is not a known number used by Citibank. There is no record in our file indicating anyone from Citibank tried to call either of us. We have always stayed current on this, and all credit cards, and currently have a credit balance. Definitely a scam.
 Jul 10th, 2017
I got a ton of these calls, and they seemed suspicious to me since the bot asked for my zip code. But I called Citi and I did, in fact, have a late account. I then asked them to confirm the specific number, and they confirmed it as their automated agent. So if you get calls from this number, and don't trust calling it back, I suggest you at least call Citi back or log in to your account.
 Jun 29th, 2017
Just got a call and voicemail from this number. After reading everyone's posts, I checked my account online and realized I do have late balance of like $40 that I forgot pay last month. Oops! Assuming they were calling for that reason. In this situation, seems to be legit!
 Jun 22nd, 2017
Citi Bank scammer ...daily calls from this number and others. Will also call from a local exchange
 May 25th, 2017
Scam. I just called citi to confirm. I also find it funny that two of the posts on this page "legitimizing" this call were posted on the same day, March 23, while all the other correctly critical posts are spaced months apart. Can this website contact the feds to trace the writer of those posts?
 May 05th, 2017
 May 01st, 2017
I have accounts that have always been and are in good standing and called Citibank directly, they confirmed THIS NUMBER IS A SCAM ARTIST harassing you so they can steal your information and hack your accounts! REPORT IT TO CITI and DO NOT GIVE THEM ANY INFORMATION OR PASSWORDS!!!
 Apr 02nd, 2017
I legitimized this call last night. One of the few that ended up NOT A SCAM. This is Citibank Citicard's Collections Dept automated service. A bot calls you incessantly with a recorded message about a delinquency. If you have the patience to wait (after 15min wait) transfers you to a service affiliated with Citicard to settle past due balances. They in turn transfer you (after 5 min) to Citibank customer service to discuss resolution.
 Feb 03rd, 2016
Strange that I should get these calls on the 4th of July seeing that it is a NATIONAL HOLIDAY the bank SHOULD be closed.
 Jul 08th, 2013
This is a scam!Dont believe everyone else on this post.I called the number and the robot says enter your bank account number or s.s.#.No bank ask that info!Dial 0# and it will give you a computer generated voice that's actually a real person typing!When we said that this is a scam and your using a voice typing machine they hung up on us!Definatly not citicards.
 Apr 30th, 2013
It is real. Had several calls from this number, caller ID showed CITI. I have a Citi Card, so rather than call back to 816-420-1002, I called the Customer Service number on back of my card. It turn out I had missed most recent payment, and digging through envelopes I found the payment I missed. I was 9 days overdue and asked if this would affect my credit. Customer Service said they report if 30 days or more overdue, so I if mailed in the payment it would arrive well before the 30 days. So in my case this was a good thing.
Paul F.
 Mar 23rd, 2013
This is a legit call from CITICARD. Don't ignore if you have an account with them.
 Mar 23rd, 2013
I didn't know who this was, so I didn't pick up, got a couple calls durring work hours. I searched the forms, sounded like a scam. But when I reviewed my credit card information online, I saw that I missed a payment. As far as I can tell, this is legitimate. But if you ever question a call, don't give them any information and tell them you will call them back on the number listed on the back of your credit card.
 Jan 25th, 2013
Marc Perry
 Dec 24th, 2012
I called Citicard and they confirmed this is not them and if they ever contacted me directly, the number would show either (866) or (800). THIS IS DEFINITELY A SCAM! DON'T FALL FOR IT!
 Sep 10th, 2012
dont have a citi card they call 3 times in 6 hrs, didnt left a message
citi card
 Aug 29th, 2012
Deal with citibank only,no one else. the tele # on the back of your card. The more they call the less people pay and will not pick up the phone.
 Jun 26th, 2012
Not a scam. Citibank collections calling on a past due account.
 Mar 23rd, 2012
It's a scam, I don't have a CittiCards/ATT card.
 Nov 07th, 2011
Got a call from this number this morning, no message left. Called it back and it was CittiCards/ATT.

Someone in my house DOES have a Citibank card! I did not enter any info but waited for a rep to answer. They only asked for the number called and for my name and address (what can they do with that if it is a phishing scam? You can get that info anywhere). they did not ask for my SS number or CC number, just said that it was a courtesy call because the last payment due on the card was not received. I told them I would pay it online as soon as I got home, the person thanked me and we hung up. When I got home, I looked up the account and yes, somehow the last payment had been missed. I made the payment, all done. NOT a scam!!
 Sep 08th, 2011
i have been receiving these calls for the past week i would hang up but today i finished listening to the recording
they say it is to collect a debt i have no credit cards affiliated with citicards this is a scam it wanted me to verify my name and what zip code unfortunately i did confirm my name god knows what they will do with that little bit of information. i know this to be a scam and fraud going on here.
 Aug 26th, 2011
It is Citicards. We are filing for bankruptcy and they are hounding us relentlessly. They call at all hours of the day or night. Sometimes they leave a message and today I finally asked our lawyer and he said just block the number. So, I have blocked it until they decide to use another number to call and I will block that one also. I have paid and paid and paid on this account for years. They wouldn't reduce the interest rate so we could get it paid off. I was NEVER late, always paid more than the minimum payment, but still they kept the rate high. I know we have paid off at least 4 times what we owed them.
 Aug 09th, 2011
They called, and when I called back, they ask for your credit card number. Automated.
 Apr 05th, 2011
I recieve at least 10 call a day and i dont have a citi card nor di i want one im 84 yrs old and wouldnt use one if i had it how do i get these peopleto stop calling
Ruth Nichols
 Jun 29th, 2010
It is Citicards. No phising. No scam. You are deliquent. They need apayment. That's what it is and nothing else.
 Jun 21st, 2010
It is definately citicards. I callled the 800 number on the back of my card and inquired about something else, and once that was taken care of I asked the Rep to check to see if this number, 816-420-1002, was a call from them. He did, it was. I suspect it is to try to offer either a balance transfer (lots of those have come in snail mail lately), or to enroll in the protection program.
 May 10th, 2010
i have been awakened weeks in a row to the same message looking for someone who isn't me, I ahve waited to speak with someone 4 times and had them assure me I am not on their list anymore only to receive more calls a few weeks later..Blocked the number eventally
 May 01st, 2010
Done by computer. Said I owed a debt of $72 and were collecting a debt. Asked for my bank number to take it out of my bank account. I am not delinquent on any debts.
Lynda Schroeder
 Mar 30th, 2010
I'm sure it is Citicards. I have two cards with them, both in good standing, and up-to-date. They want me to sign up for some program or another, and I just don't want to deal with their sales pitch... So lame.
 Mar 26th, 2010
Citi banks is behind the number. If you have a business relationship, the do not call list doesn't apply. You must call the business directly and be removed from their database. Of course, if you are delinquent, not much chance of that happening as they are allowed to call to collect on debt.
Pepe LePew
 Jan 28th, 2010
I have received several calls from them today and have not answered. I saw that some people on this site are saying it's because they have past due accounts, so I immediately logged on to my account and I am not past due on my bill at all. Either this is a scam or they've got the wrong number.
 Jan 24th, 2010
No kidding! Just today, I got 3x the call from this stupid #.
 Jan 08th, 2010
Still receiving calls from this number, even though I signed up for the DO NOT CALL list. How can they be stopped?
 Jan 04th, 2010
They've called multiple times over the past few days. There is one card I have that the bank screwed up and screwed me. I'm still making minimum payments on the bill though so there is still no legit reason to be calling. I love having a VOIP phone because any annoying calls like this, after a few times, I just reroute their call back to their own number. How annoying that must be to them (or "confusing" to a robot dialer)
Kieran Lavin
 Jan 02nd, 2010
8:15am is too early to be calling, Citicards. They have called without leaving a message at least 6 times over the past 2-3 days, calls starting before 9am - not acceptable. Harassment.
Pissed Off
 Dec 28th, 2009
Found out Citi bought the Key Cards. Been harassing me with calls so going to just pay the card off and not do business with Citi. They win.
 Dec 09th, 2009
This IS CitiBank Credit Cards. I hardly ever in my lifetime have had a late payment. I had a late payment this last month and they are going crazy over it. This number is the number they called me on. It is legit.
 Nov 14th, 2009
I was being buggi=d by citi something else byut this one stareted. I had to do the *57 call trace to get the first number to stop.
2nd number
 Nov 09th, 2009
unknown called cell phone left no message
 Nov 09th, 2009
 Oct 19th, 2009
AGAIN! Woke me up and then hung up on me!
 Oct 15th, 2009
Caller Id words: MISSOURI - phone # 816-420-1002
 Oct 11th, 2009
 Sep 09th, 2009
They are still calling, even after I signed up for the DO NOT CALL list. Guess I'll have to change my phone number, this is getting ridiculous...
 Aug 31st, 2009

Automated robot dailer, no live person at the other end.....
 Aug 12th, 2009
update: I called Citicard, and they (2 different departments) told me that this number was not them calling. I have no changed my phone number.
 Jun 20th, 2009
I received a call from them, and answered. It was a security call from Citicard. The recorded message was for someone else. I was given the option to tell them the person was not me. (I didn't give them any other info, though I did confirm the number they called). I did not talk to people from India, as far as I could tell...

Then they called again, and I didn't answer. (no message left)
 Jun 20th, 2009
(816) 420-1002

I must have received at least 30 calls in ten days from this number. I answered it once in the beginning. It was an automated call from Citi Card with a request for me to get in touch with them concerning my account. The message also said my real name and asked that I enter a code number which; of course, I did not. Thinking on the matter, I realized that I hadn't made a payment on my last statement which put me in delinquent status. Between back surgery and a painful recovery, I completely forgot to pay my bill. Since making a payment; just this past Friday, I'm still getting bombed with calls from this number. I suspect they'll stop as soon as my payment posts. If any of you are late paying your Citi Card, I suggest you make a payment or you will continue to receive those automated messages. They're relentless! They're Bots, and they don't care if they're annoying you.
 Feb 01st, 2009
I DO NOT have an outstanding account with Citi Cards, and they called. It may be about services they offer; but if it's about accounts its a scam
 Nov 29th, 2008
Got calls from this number four times today but I screened calls so didn't pick up. They also had the nerve to make the first call at 7 am! I was so annoyed that whoever it was kept calling that I eventually I did a *69 and found out the number that was making the calls. From some comments here I see some people saying it is Citibank and then other comments that its a scam. Call blocking sounds like a good idea! The sounds on the answering machine were muffled music and voices and then hang-up.
 Oct 05th, 2008
after calling is citicard but they call from India...
 Sep 26th, 2008
suck. hate it....can they stop calling people around. so annoying...if late fee, then just send the email then. i really hate citi card customer service
 Aug 30th, 2008
This number IS from Citibank credit cards. I just received it so I called Citibank directly and it is valid - not a scam. This number calls you if you have an outstanding balance due to bring you current. I was only $4 overdue so they called me anyway to straigten it out.
 Aug 19th, 2008
Some post on here seem to think if an automated message asks you to enter your information that its legit. That does not mean that its legit, most likely they are trying to obtain your information. Always call the Card Company directly.
 Jun 26th, 2008
I have received 7 calls in the past 24 hours. The first three voicemails I checked contained two chimes then a click. I just hit ignore now. This must be a scammer.
 Jun 16th, 2008
FAKE FAKE FAKE I AM NEVER LATE, EVER report them to the FTC!!!!$.startup?Z_ORG_CODE=PU03
 Jun 04th, 2008
C'mon guys! It's not CitiCards or At&T. Just the usual attempt to steal your identity.
Don't answer the # you don't recognize! It has nothing to do with your bills overdue
or whatever. Stop being an easy target!!!
Joe Doe
 Apr 20th, 2008
Got called by this number twice today in two hours. Did not leave a message either time. 03/17/2008
 Mar 17th, 2008
(continued) I called the collections department and told them that I had made a payment arrangement, yet the robot continues to call me, and mentioned the FDCPA. They stated that they can continue to call as long as the account is past due regardless of whether an arrangement has been made. Perhaps I'll sue them and see who's right.
 Mar 11th, 2008
in march of 2008 this number is an automated collection robot from citibank credit cards. In my opinion it's in violation of The Fair Debt Collection Practices Act 15 USC 1692d(5) (Federal Law) which forbids repeatedly causing the phone to ring for the purpose of harrassment. I had made a payment arrangment with Citi stating that I would bring my account current on or before March 15. They accepted that arrangement, yet the robot continued to call 3 or 4 times per day. The robot will not say anything until the answerer says something first. It is not possible to get a human being, yet the robot continues to harrass and will not hang up until it gets a payment. If you hang up on it, it will call back in a few hours. It called on my cell phone, and left voice mail.
 Mar 11th, 2008
I've gotten calls from 816-420-1169 and 816-420-1000. I've read about a half a page of what everyone else here has written and I called Citibank too, the number on the back of the card. The first guy I talked to was completely oblivious to what I was talking about. He, of course, said Citibank had no connection to those phone numbers, but that didn't help me at all. I went ahead and called again (I happen to have 2 cards... idiotic move, but they were my first credit cards, student cards). The second person I talked to was a young woman who knew what to do about it. She forwarded in the info to the Fraud Department and said I'd get a call back in about 24 hours. I'd agree with everyone else; it's a phishing scam. It only makes sense. Yeah, my payments have been late recently, but only because I'd just gotten laid off by the worst managed company ever. Other than that... for 2 years I've never gotten harassing phone calls like that. Who the heck would answer a call at 7 in the morning anyway from someone they don't know and it's not local? I saved the # in my phone book and set it to "NO RING" just like someone else on here did, good idea. Something for those who happen to have this feature on their cell, you can switch you volume to "ALARM ONLY" so if you use your cell as your alarm clock, that's all you'll ever hear in the morning, your alarm. This doesn't work so well for people who use their cell for emergency purposes... unfortunately. Might have to change my cell # after all this. Jeez.
 Mar 06th, 2008
Suspicious call from Citicard. Wouldnt stop asking for a payment, even a partial payment, just a little payment with my check/debit card. When pressed about his background info, account number, address, etc. he hung up.
J Hugol
 Mar 05th, 2008
Have received at least 40 calls from this number. I do not answer if I don't know the number and not once did they leave as message as to why they were calling.
St. Pierre
 Mar 03rd, 2008
The number is Las Palmas Apartments in Las Vegas. You can leave a review of their complex at the following site:

Maybe a few hundred negative reviews will suggest to them that placing annoying calls might not be in their best interest.
Don Muerte
 Feb 15th, 2008