verizon
account
service
wireless
customer
scam
credit
bill
cell
contact
log
It seems they keep changing the Caller ID. From this report they are up to no good. But when this number is called back it is indeed a legit Verizon Wireless number. How is it they are allowed to change the from number?
Connecticut
 Jun 19th, 2015
Verizon offering a $50 credit to my next months bill.
Arizona
 Oct 04th, 2014
Recorded call at 2:00PM Sunday stating "You have been awarded a $48 credit to your account. Just log onto verizon48.com to redeem...etc, etc". Obviously a scam. I hate these people with a passion. Will turn them in to donotcall.gov, as if it'll do any good.
Arkansas
 Sep 28th, 2014
Got a call to my cell phone at 10pm, computer-generated voicemail message was garbled, something about go to "www.46verizon.com Simply log in your account to redeem your forty-six dollars. At Verizon we care about you. Thank you and have a nice day."
Scam. If it was a real call, it would show up as a Verizon phone number when I googled for it.
Minnesota
 Sep 20th, 2014
Voicemail recorded last part of a sentence "log onto your account at ... " something like att21.com to collect your $21. Logged into the real ATT and then realized the call from this number was phishy.
Colorado
 Jun 18th, 2014
Verizon phishing scam for verizon51.com
 Jun 01st, 2014
said I had a past due amount of 84.30 and go to the nearest store and pay...but could not give me any information on the account
Arizona
 Apr 07th, 2014
Two calls of unwanted advertising to my cell phone.
Oregon
 Feb 22nd, 2014
Received a voicemail twice this morning. The woman with an accent claims to be from Verizon with info about a $54 credit on my account. Scam. I hope they stop calling me!
Texas
 Feb 22nd, 2014
7:30am Saturday. scratchy recording telling me to go to verizon54.com to claim my $54 account award.
Oregon
 Feb 22nd, 2014
Called us at 12:30 a.m.! Woke us up but we did not pick up.
Oregon
 Feb 20th, 2014
The call came on my cell ph and just noise
Oregon
 Feb 18th, 2014
Voicemail was cutoff but something about $44 credit if we log into a bogus Verizon website.
Oregon
 Feb 17th, 2014
This is not Verizon Wireless. This is a scam. This is most likely someone who works / use to work at Verizon Wireless.
If you call the number back you will notice that the on hold music is an old ad.
If you wait long enough, someone from “Assumed Verizon Wireless” will answer.
If you ask for their name, they will say the name of person on the Verizon Wireless account.
Do not pay these people.
If you do, your Verizon Wireless bill wont get paid.
If you do get a call from 971-244-8247. you need to call Verizon Wireless and let them know about the issue.
By calling / contacting Verizon Wireless, this will make Verizon Wireless know about these people.
Below are the only numbers/ways you should call to contact Verizon Wireless.

Contact Verizon Wireless by one of the way below, make arrangements / pay your bill and the calls will stop.

https://www.verizonwireless.com/

Verizon Wireless
Customer Service
800-922-0204

or dial *611 from your mobile phone
View the *611 On-Screen App. for Android Video
6:00am - 11:00pm Monday - Sunday

Verizon Wireless
Emergency Service Hours
11:00pm - 6am Monday - Sunday

Verizon Wireless
Customer Service - Prepaid
888-294-6804
or dial *611 from your mobile phone
24 hours a day, 7 days a week
Oregon
 Feb 12th, 2014
stop calling me, I don't want another call from you, I'm opting out, you don't have my permission to bother me.
Nebraska
 Feb 09th, 2014
Female voice message to connect to my45verizon.com to claim $45 credit on next month's Verizon bill. We do not have Verizon, we cancelled our Verizon service more than 6 months ago.
Nevada
 Feb 04th, 2014
Recorded garbled call: "You have won a million dollars. . ." I hung up so didn't hear all of it.
Montana
 Jan 12th, 2014
Calls from a legit Verizon # but it's a phishing scam.
Washington
 Jan 11th, 2014
Partial voice mail follows:
www.my30gift.com. That is, www.my30gift.com. Simply log into your account to redeem your $30. At Verizon we care about you. Thank you and have a nice day.
New York
 Jan 11th, 2014
I received a call from this number the caller Id said technical support. I was not expecting any technical support from anyone so I did not answer. I have not done business with verizon for more than 2 years. They have no business to call me.
CHH
California
 Jan 03rd, 2014
Robo call so garbled I couldn't make out what the robot was trying to tell me.
South Carolina
 Dec 28th, 2013
I picked up this call and Robocaller leaves a garbled male vouce message to log onto iamverizon.com for a $65 credit on my phone bill. Robocaller then said "Verizon cares about you". Needless to say, this is a scam, I didn't log on, and have blocked the number, so my information should be safe. If it's too good to be true.....
Washington
 Dec 27th, 2013
This number is texting me about renewing Verizon services I never subscribed to and state I need to call another fraudulent number to cancel the service. The number they ask me to call is 1 800-922-0204. I looked up this number at it was used by Verizon but is no longer. People report if you call the 800 number they will ask for personal bank information and charges will begin appearing.
Texas
 Dec 09th, 2013
Robocaller leaves garbled male voice message to connect to www.my45verizon.com to claim $45 credit on next month's Verizon bill. All of our Verizon Family Plan phones got this "offer" last month and again today (11/30/2013). Phone number is spoofed from Verizon Wireless Customer Service but website only has one purpose; it's certainly a PHISHING scam to steal Verizon account info.
Idaho
 Nov 30th, 2013
someone is spoofing the verizon wireless toll free number for fraudulent purposes.
Maryland
 Nov 15th, 2013
This keeps popping up on my smartphone as an alert. It tells me to call this number and error code 1001.and you can not close it out you have to hit home for it to go away,just to pop up again in a few minutes.
North Carolina
 Nov 15th, 2013
I tried to return the call today from a land line and received a message saying that the phone was not in service. I think that if this were a Verizon caller, they would have left a voice message.
Florida
 Aug 29th, 2013
Left a message saying to go to www.mysixtydollarbonus.com to get $60 taken off my unspecified phone bill.
Illinois
 Jul 28th, 2013
This is the number VZW CS dials back from 800.922.0204 to continue support without wasting phone battery (sitting on hold)
California
 Mar 28th, 2013
By your logic, Simons, if you hide from a gunman behind a small bush you should not feel any bullets. Like all such measures, the federal DNC registry has limitations and exemptions. You were supposed to read all about them when you signed on. Here they are again:

Q&A: The National Do Not Call Registry
http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt107.shtm
Rhode Island
 Sep 23rd, 2012
This caller seems to be a telemarketer; however, my cell phone is listed on the national do not call registry and I should not be getting calls from telemarketers to my cell phone.
Ohio
 Sep 22nd, 2012
I received a call from this number two days ago from a woman claiming to be from Verizon. She asked if I wouldn't mind taking a short survey in order to receive up to $40 off my next bill. I was in the middle of something and feeling impatient and explained to her that I am not the one authorized to make changes or decisions about our account but told her my mom could. I didn't think anything of it at the time because the call didn't strike me as suspicious. My phone hasn't been working for about 20 hours now and I was notified through email by my mom that someone out of Cuba hacked our family's account and they would remain locked until they could control the situation. Lucky for us, Verizon removed all the charges that were made by the scammer, but my phone is still out of commission. BEWARE of this caller!!!!!!!!
Wisconsin
 Aug 22nd, 2012
Yaeh, I just got a weeeird call from that number, it sounded like a automated recording, but I remember thinking Verizon had hired a real creeper to do their messages, but anyways, it says something about me being credited $100 dollars, and told me I could find out more by going to what sounded suspiciously like "www.ilovecock.com", and then instantly disconnected. I suppose I might have misheard the name of the website because the connection dropped right after he finished saying it, but I have the feeling it was a very bizarre crank call.
California
 Aug 11th, 2012
This is most definitely a SPAMMER. I just changed my # early this morning around 6am. At 11:05am, I received a call from this number. I called back, and it was an automated system asking for my telephone number. HIGHLY SUSPICIOUS!!! They called again at 5:26pm, I could not answer but saw the voicemail half an hour later. No message was left, just dead air. I called Verizon Wireless at 800-922-0204, and asked if there were any alerts on my account, as my account was paid in full and paid early 2 weeks ago. There were NONE. The rep also verified that this number WAS NOT A VERIZON WIRELESS PHONE NUMBER, and to block this number from calling me. A report has been made via Verizon Wireless, and I will also be reporting it to the FCC.

Funny how prior to changing my number I had never received a call from this number, this supposed "Verizon" asking me to pay my bill.
New York
 Sep 08th, 2011
This is a legitimate phone number for Verizon Wireless "Customer Service Representative"; however, others like collectors, hackers, and other criminals can use this number and disguise themselves. In other words, even though the number is a legitimate Verizon number, it does NOT mean that the call is always generated by Verizon. So, beware and do NOT give your personal information IF YOU HAPPEN TO RECEIVE A CALL FROM THAT NUMBER AND IF YOU HAPPEN TO ANSWER THE CALL. I called Verizon today, since I got a call from that number. Verizon records do NOT show that they generated a call to me!!
 Jan 04th, 2011
Disturbing thought, Watch Dog. Wouldn't be the first time a collector spoofed numbers or posed as an original creditor in an effort to dodge industry regulation. Learn how to exercise your rights as an alleged debtor at FTC-dot gov.
Rhode Island
 Dec 10th, 2010
WATCHOUT ...!

This is a Bill Collector; they have found a clever way to disguise themselves. If they know your phone service is T-Mobile or Verizon for example, they use an ID faker to disguise their phone# and get you to answer the call and harass you. If your phone service provider needs to speak with you, they will leave a message or text you. You can also check you account on line.
If you talk to this bill collector, ask him/her to call the White House and ask for President Obama; may be he can bail them out.
 Dec 10th, 2010
I do not recall receiving a call from this # but it did appear on two fraudulent charges to my credit card, in the exact amounts of $300 and $400 on the same day. I am not a Verizon customer. The fraud department of my credit card company credited the charges and issued a new card.
Iowa
 Nov 06th, 2010
Received a call from that number today. I agree with the earlier post below that it's connected to the suspicious text message I received about my minutes about to go over. When I got that txt, I didn't click through the link, but went to a separate computer to check my account online and they were nowhere near over! Something shady is going on. Been checking reports throughout various sites and it seems that once you give your name/pw, someone will change your password and charge a phone to your account. Be careful of anyone asking for password info!
California
 Nov 04th, 2010
call came in, and I didn't answer. No message left. I recently got a text message telling me my minutes are over the limit, but when I checked online, I was no where near over. I think the call was connected to the text message. Very shady.
California
 Oct 06th, 2010
As this looks like an inside job, i.e. an employee stealing credit card information, folk will switch carriers, Verizon should take note.

Personally I don't answer toll free numbers, because if they're genuine they'll leave a message.

Best advice is to add them to your address book, say with the letter 'S' for scammer, and set the ringer to silent. Voila!

I have around a hundred of these numbers in my address book, and they no longer waste my time, or leave me vulnerable to a scam.
 Oct 01st, 2010
I get a call from Verizon Collection Service each month telling me that my Verizon Wireless payment is past due. Problem is I do not have a Verizon Wireless account. So I called customer service @ 800-922-0204 and told them of my problem and they politely removed my number as the customer's home contact number. Hope this helps someone - good luck.
Maryland
 Sep 30th, 2010
I received a call from this number with someone spitting in the phone. I have been receiving the same type of messages masked as friends in my phone book. This is the first time the 800 number came up. Looks like someone forgot to mask it this time. I've questioned Verizon about this. They have no idea what is going on and told me what is happening is impossible... yet, I am still receiving these calls.
California
 Aug 03rd, 2010
HAY GILBERT AND THE DO GOODERS WHAT THE HELL DIDNT YALL STOP 9-11 I TOLD YOU AND MORE THAN ONE TIME AND THEN MORE THAN THAT LIKE AND YOU NOW DONT YOU
FROM SAINT SIR DAVID BITTNER JR ALL SEEN EYE CLEMENT L BITTNER GREAT WHITE HOPE BELT AND MORE MOST DEFANTLEY NOT TODD BUT MABE EVIL TODD THATS EVWEN BETTER THAN TODD
 May 13th, 2010
FOLKS, READ THIS AND FOLLOW MY LEAD, IF YOU WANT TO EXACT SOME REVENGE:

Here are some details about the number calling you. It is a cellphone. I can't break the number without having to spend money doing so. Everyone who is pissed off enough about it, do what I am going to do.......countless times; CALL THE CELLPHONE CARRIER AND PISS THEM OFF WITH ENDLESS COMPLAINTS ABOUT THESE A-HOLES, until they cancel their account just to stop the complaints!!!!! Below this information are some of their contact telephone #s for both residential & business accounts. DO AS I AM DOING!!!......CALL THEM ALL DAY, EVERYDAY, AND BITCH THEM OUT ABOUT THIS A-HOLE CALLING YOU!!! They will tire of these calls from thousands of us and cancel this A-hole's account. Some of these #s are 24-hour/day numbers for contact. CALL THEM & HARASS THE PISS OUT OF THEM!!!

DETAILS OF THE # CALLING YOU TO GIVE TO VERIZON WHEN COMPLAINING:
Phone Number..............602-714-8745
Area:...........................Phoenix, AZ (Arizona)
Exchange:...................602-714 (Cellco Partnership Dba Verizon Wireless - Az)
Phone Company:..........LEVEL 3 COMMUNICATIONS, LLC - AZ
Switch:.......................TEMQAZKWCM0


VERIZON'S CONTACT NUMBERS for the Phoenix, AZ area, where these calls are coming from:

800-922-0204
888-294-6804
800-256-4646
800-899-4249
Massachusetts
 May 10th, 2010
I work for Verizon Wireless, This is our customer service centralized system number. If someone else is on your plan and they need to get the account verified and you do not answer the call, they do NOT always leave a message. Some agents refuse to, because that could lead to a potential of millions of calls a day because our network is over 80 million plus.
New York
 Jan 29th, 2010
Appeared on my credit card statement after I paid my bill by credit card
Indiana
 Jan 10th, 2010
Identity theft alert; fraudulent claims against credit card account are being credited by credit card issuer, and criminal prosecution is imminent.
 Dec 18th, 2009
Fraudulent representation as a verizon customer service representative.
 Dec 03rd, 2009
I AM ALSO GETTING MANY CALLS FROM THIS NUMBER ON MY CELLPHONE...VERY FREQUENTLY..NO ONE ON THE OTHER END AND I HAVE AN
ATT PHONE. I CALLED VERIZON, 800-922-0204, TODAY AND THE CUSTOMER SERVICE PERSON SAID THAT THERE WAS NOTHING THEY COULD DO ABOUT IT EVEN THOUGH IT SHOWS THAT'S IT'S REGISTERED TO VERIZON. PLEASE CALL VERIZON FREQUENTLY ABOUT THIS PROBLEM. IF THEY CONTINUE TO GET LOTS OF CALLS FROM US, MAYBE THEY WILL DO SOMETHING ABOUT IT. ALSO, I INTEND TO NOTIFY WWW.FCC.GOV AND WWW.VERIZONWIRELESS.COM.
Florida
 Oct 09th, 2009
This # is a scam and I work for Verizon and their billing # is 1-800-922-0204. This # just started calling me recently for what I will never know because even though I work for VZ I have never had a VZ cell phone. So there is no need for billing to be calling me and my co worker works in the billing dept which is not in TN. Also I don't answer calls I don't know, I just *67 and dail the # back to see who it isand it said VZ financial which is BS! This # does not exist in our directory and call the 800 # above and they will tell you the same!
Texas
 Jul 14th, 2009
I contacted the Verizon number 800-922-0204. Got nowhere, of course, but she did suggest that we go on the Verizon web page and use the Contact Us link and submit it to Resolutions. That a group of those complaints all in one place might get them investigating it. The following is the email I sent using Verizon Wireless website https://www.verizonwireless.com/b2c/contact/email.jsp (I used "Other" as I didn't see Resolutions.

There are several (154) complaints, including mine, on the whocalledus.com website about the Verizon Wireless number 310-429-5382. They call at all hours of the day and night and when you answer they hang up. When you dial that number back you get a message from Verizon Wireless saying the number is changed, disconnected or no longer in service.
Many of the complainants say they have contacted Verizon with no help whatsoever. The same for me.
Since it is a valid Verizon Wireless number and a Verizon recording when you call it back then the question arises - Why is Verizon Wireless not helping with these complaints? And why, since the calls are being made from this Verizon number, does the Verizon recording say it is not a good number?
Verizon has told those of us who have called that there is nothing they can do. But your own "Our Rights to Limit or End Service or This Agreement - (f ) "spams," or engages in other abusive messaging or calling" seems to make that argument void.
Which makes it seem that these annoying phone calls are allowed to continue with the complicity of Verizon Wireless.
I am also lodging a complaint with the FCC and encouraging the others on the whocalledus.com and other websites to do the same.

The only real problem I see with that link is it requires your cell number. I don't know if it will take other providers numbers or how you would complain if you don't have a cell number but I'm sure there is a way. The FCC web site for complaints is http://esupport.fcc.gov/complaints.htm
Hoping enough complaints will get someone moving on this.
New York
 Jun 30th, 2009
I received this call (I am not the primary account holder), called the ACTUAL Verizon Customer Service number (*611 from your phone/800-922-0204 from a landline). According to Verizon, this is NOT their number and they would never call your secondary lines...
Virginia
 May 26th, 2009
ATTENTION EVERYONE!!! THIS IS 100% POSITIVELY A SCAM! I CALLED FINANCIAL SERVICES TODAY WHO INFORMED ME THAT 1ST OF ALL THEY WOULD NEVER HAVE A CONTACT NUMBER THAT WASNT TOLL FREE. SECONDLY, WHEN YOU'RE A VERIZON CUSTOMER-ANY INCOMING CALLS FROM THEM SHOW AS 'VERIZON WIRELES!! IF YOU ARE TRULY BEHIND ON YOUR BILL YOU WILL GET A TEXT MESSAGE TO CONTACT FINANCIAL SERVICES, AND IF YOU'RE EXTREMLY BEHIND THEY WILL LEAVE YOU A VOICE MAIL SAYING TO CONTACT FINANCIAL SERVICES TO AVOID INTERRUPTION IN SERVICE-I KNOW PERSONALLY CAUSE I ALMOST ALWAYS PAY AFTER THE DUE DATE AND AM VERY FAMILIAR WITH THEIR BILL COLLECTING PRACTICES-THE GENTLEMAN I SPOKE TO TODAY DIDNT EVEN MENTION MY PAST DUE AMT WHEN I CALLED-WHICH IS USUALLY THE FIRST THING THEY MENTION WHEN YOU'RE BEHING- AND EVEN OFFERED TO BLOCK THIS NUMBER FROM CALLING MY CELL...THINK ABOUT THAT...WHY WOULD THEY OFFER TO BLOCK THEIR OWB NUMBER WHEN ITS OBVIOUSLY SO EASY TO PROVE IF THEY START CALLING AGAIN WITH ALTERNATE ONES SUCH AS FUTURE FAMILY FILMS!! ANOTHER ANNOYING SCAM COMPANY.. SO IF YOU'VE POSTED THAT YOU TRULY BELIEVE THAT VERIZON IS CALLING YOU THEN YOU ARE EITHER GULLIBLE AND HOPEFULLY NOT STUPID ENOUGH TO GIVE OUT YOUR PERSONAL INFO-OR YOU ARE WORKING FOR THE SCAM COMPANY THAT'S REALLY CALLING US AND ARE TRYING TO MAKE THEM SOUND LEGIT!! IM POSTING THIS ON SIMILAR WEBSITES IN HOPES TO GET THE WORD OUT SEEING AS ONLY HALF OF YOU ON HERE KNOW THE TRUTH..SERIOUSLY CALL FINANCIAL SERVICES..ITS 1-800-922-0204...THE SAME NUMBER THAT CALLS ME WHEN I REALLY AM BEHIND!!
 May 21st, 2009
866-284-4578 - I called this number back. It is Verizon with a promotion in an area that does not even have Verizon land line service at this time. We use Verizon for the cells phones and Verizon apparently is drawing upon this customer list for these calls. I was told to call customer service at 800-922-0204 to have my home telephone number removed from the call list. I called and was told that I needed to call 866-271-4795 to get my home phone number removed from the internal calling list for Verizon. JW/Houston,TX
 Apr 04th, 2009
s previously reported by others, the calls are from a third party agent for Verizon Wireless. In my case they have been calling 3 times a week since I started keeping track on Feb. 20, 2009.

I contacted Verizon Wireless (who I do have an account with) at 800-922-0204 and told them the issue. They placed me on there do not call list and said it would take 10 min. to be active.

since that call I received two more calls from their agent (the ones who keep calling from the 866 number) and I called them back.

Them: May I have your phone number
Me: Why do you keep calling me three times a week.
Them: Is this Mr. xxxxx
Me: See, you didn't need my phone number

Well it went down from there. I told them I had already contacted Verizon Wireless to complain and be placed on the companies do not call list. The 866 person claimed it would take 30 days I said Bull I was told it would take 10 min.

I told them to google their own number to see the number of complaints they are generating.

I then informed them that if I am contacted again, I would file complaints with the FTC, BBB, State Attorney General, and contact Verizon Wireless saying that they will be losing a customer at the end of my contract specifically because of this agent.

We will see what happens.
Virginia
 Mar 19th, 2009
I just called Verizon (1-800-922-0204) and asked to be put on their do not call list. The gentleman was very polite and asked if I would like to opt out of the regular mail/emails/text as well. They really aren't a bother to me with those so I said no but the calls are driving me nuts. He apologized more than once and took care of it for me. We will see if it actually works! According to the website they do have 30 days in which to remove it so I will just have to suck it up for that time period and wait it out. It's worth a try!! :-)
 Jan 14th, 2009
I've been getting calls from this number for several days, many times per day. I finally called Verizon Customer service today at 800-922-0204 and reported them. The person I spoke to was not aware of this problem, but will speak to a supervisor. They also offered to BLOCK this number from calling me. Yeah!!! They said that Verizon will NEVER call you from anything other than the 800 number I've listed, and to NOT give out any information. It sounds like a phishing scam, so do NOT give them any information. DO report the calls to Verizon's Customer Service, and they will be happy to block the jerks from bothering you anymore. Yeah!
Minnesota
 Dec 13th, 2008
This Verizon wireless number 310-429-5382 had a payment of $160 bucks posted on November 5, 2008 and the payments go back to July 08 BUT yet it's "not in service", BULLSHIT!!!! This number has an active debt account and VERIZON KNOWS WHO HAS IT!!!!! Call VERIZON 1-800-922-0204, input the number into automated system and you'll be surprised!!!
California
 Nov 20th, 2008
Just talked to Verizon Wireless manager Casey and he took the complaint and is handing it over for resolution.
The number to reach Verizon is 1-800-922-0204....you can also contact your own carrier to have the number blocked.
 Nov 19th, 2008
I have received about 30 messages from this #. I just called Vorizon to complain. If enough people call, they should look into it. 800-922-0204
Tennessee
 Aug 29th, 2008
After receiving several calls from 866-799-1702, I verified the following by calling Verizon Wireless at 800-922-0204:

The outbound number, 866-799-1702, is associated with Cellular Central, a Verizon Wireless affiliate that offers phones and plans. I am still suspicious of this number and affiliation. I recommend not calling that number or leaving any info.

The number you are told to call back, 866-312-7541, is Verizon Wireless Marketing, which was verified by an independent Verizon Wireless customer service representative (at 800-922-0204), who called -7541 and asked the marketing person for her ID and location. It turns out that they were in the same building in the midwest. The Verizon Wireless marketing rep wanted to let me know about special offers, which I declined and asked that my number be removed from their list.

The Verizon Wireless customer service rep (at 800-922-0204) also made sure that I am on the "no solicitation" list and she cleared my contact info from the solicitation section of my account. She also added the comment "no solicitation" to the "hot remarks" section of my account, which will display when my account is opened.

Don't bother returning the -1702 or -7541 calls. Just call your Verizon Wireless rep and asked to be removed from any phone, text messaging, or email solicitation. They should go into your account and actually remove the contact info you have in the solicitation section. Have them add "no solicitation" to the "hot remarks".
 Jun 28th, 2008
Called Verizon Customer Service @ 1-800-922-0204. Spoke with rep and he put a marketing "block" on my home telephone number from further telemarketers. Definitely understood the situation. Time will tell if this works.
 Oct 17th, 2007
When a Verizon Wireless Representative from a call center calls out, It always shows as unavailable or restricted. Usually they will leave a message, if you see this number and you have verizon wireless cell phone service it is save to call it back!
Michigan
 Jan 26th, 2007

64 Comments