bank
human
reported
hawaii
asks
recording
They called 1 time on Thursday, 2 times on Friday, and one time this morning. I answered this mornings call. It was a recording saying "This is Bank of Hawaii, for verification purposes please enter the last 4 digits of your social security number". I immediately hung up and called Bank of Hawaii's toll free number. The agent looked up the number and said it was not one of theirs. She reported the number to her supervisor because it is not legit. I called the number from my VoIP. It is automatically picked up by a record that says "Aloha calling Bank of Hawaii press '1' to make a payment and '2' for all other inquiries. Pressing '1' immediately asks you for your checking account info and '2' goes to an agent. When I hit '2' and asked the agent what department I was calling. She said 'Collections' which was odd because the girl I talked to when I called their toll free number said there were no alerts on my accounts.... SCAMMERS!!
Hawaii
 Jun 30th, 2014
Don't know why when reported to BBB and and Bank of Hawaii about it, they made no effort to look into the phone number or get it terminated. With all their resources and reputation you'd think they would do something. No biggie to them I guess. First call was automated with a human response after, I get these dead calls now every other day. Beware!
Anonymous
 Aug 11th, 2009
The bank uses this to (among other things) query customers for bills, etc, if the robot asks for you to press "1" if (your name). Unfortunately, you have no way to know who they are or what they're calling about unless you either 1) answer the phone, or 2) call the number back. If you call back, press "2" to get a human.
Kihei
 Feb 10th, 2009
Was a recording instructing me to pick up a message
David
 Apr 17th, 2007

4 Comments