Luckily, I did not answer this call as I was on another line. If not, I might have answered this, since the Caller ID said VISA LOST-STOLE(N).
I normally would not pick up any suspicious calls, such as those pretending to originate from the same local exchange number as mine, or those that have unrecognizable name and number.
First, they did not leave a message. If this had really come from VISA Card, they would have. Second, my VISA was neither stolen nor lost AND there is no suspicious activity on my VISA. Therefore, I am pretty sure this call did not come from VISA. The scary part is that the displayed number is actually the correct VISA number!!
They harass my 95 year old Nana as well, she tells them daily she is not interested and they keep stalking her.
When you ask this place to remove your number from the calling list, you are called a BITCH!
I receive numerous calls from this number about a credit card, which I do not have! I have asked this place to stop calling my number and my grandparents number, I have even placed us on the do not disturb calling list and it does not matter the actual number that shows up in the caller ID was 563-536-3732
and an hour before that same message different number from 213-231-3732
. This is too much, who is protecting the consumer from all of these spoofed calls. Solution for us all, place your phone on do not disturb and only accept calls from numbers in your contact list.
The person called me a bitch when I said to stop calling my number. We are on the Do Not Call Registry, and our number is unlisted. I receive dozens of these calls every week; same recording, different originating number. Why isn't this getting more attention from the authorities?
Got this call today; when I hit the option for inquiries I got transferred to a line that rattled off options in FRENCH. When I finally got someone (who sounded like he was 20) he stammered a lot and basically evaded the question as to which bank they were representing. He then stated they were actually VISA calling and to determine the nature of the call he needed my bank name and account number. To which I told him no he didn't and I was reporting this number for being a scam. Got real quiet after that and then hung up. Man people suck in this world.
I called the number and identified myself from the Fraud Department of the Attorney Generals office of Nevada in Las Vegas. I asked why our office number was getting this called about lost or stolen Visa cards. I got this guy scared because he claimed that that number had been hijacked by a foreign company in India but this was the real number. I pointed out to him that we look into cases like this and that it seemed strange the the institution or bank were not the ones contacting a consumer. Visa and MasterCard do not have a central clearing office so that did not make sense. Remember when I called the number and followed the prompts they wanted to know my card number and pin. No company that gives these cards out ever ask for that information. Needless to say this guy was scared, should have pursued an acting career because I told him I would bring this up to my superiors for further investigation.
California Oct 06th, 2018
Filthy curry slurping camel jockey claiming he'll lower my credit card score.
Questioned his authenticity and then told me he was gonna fuck me doggy style and my wife as well.
Called my cel phone today. I did not answer. No message was left.
Massachusetts Sep 24th, 2018
I received a call from a guy with an Indian accent, from a local number 832-454-9049
) stating that he was from Card Services. The reason for his call was to offer me a much lower rate than my current creditors (Visa/MasterCard) offered, because I’d been making my payments on time.
This guy knew my credit card numbers, balances, available credit...He knew it All.
I asked if he was calling from a call center and was told yes. I asked for a number to verify and was given 800-847-2911.
I grew more and more suspecious and questioned him more, he then hung up. I called the real Card Services for Visa/MasterCard and was told it was a scam.
Why wasn’t this scam made public to Visa/MasterCard holders? What ever happened to consumer protection?
If you get such a call ask them to not call again. Block the number. SCAM ALERT 🚨
I received a phone call today from 800-847-2911. It was an auto service stating it was card member services and to hit 1 to speak to someone. I hit 2, which is usually a way to opt out of the calls. The call went through and a man answered. I said I am trying to opt out of calls. He said can I ask one simple questions. I said I guess. He then said, "When was the last time you shaved your pussy". I said F you and hung up.
They're back at it again. I've received calls from 800-847-2911 previously and blocked it because I knew it was a credit card scam. I just had a notification this blocked number called me again. Be aware folks... they are scammers.
This number has called me more than once but never leaves a message
I was phoned by this number and a man with an Indian accent said his name was Peter Marshall. Stated he was Experian and my card had a fraudulent charge occurring in New York. He wanted by credit card information to block the charge. I kept asking for more information to prove his identity and he ended up yelling at me and hanging up. He provided me 202-783-4153
as his callback number; however, it wasn't in service. Caller ID identified 800-847-2911.
California Aug 02nd, 2018
bogus ,thats all i have to say
Massachusetts Jun 04th, 2018
this number contacted me about lowering my credit card interest rates they told me it was for all of my Visa and Mastercard accounts so I listen and then they told me the are looking at my account and my credit card number started with a 4 and wanted me to verify by giving them the rest of the number so I told the rep I can't do that because I don't know them. The Manager gets on the phone and gives me 800 847 2911 call back number if I want to check them out name Micheal Brown. So I told him cool as soon as you tell me my name I will give you my card number. He assured me he was looking at my Chase Visa card account. So I agree and ask for my name again and was put on hold while he gets. Then the line hung up on me. Just so you know I haven't had a Chase Visa card in about 8 years. Do not give these people any information under any circumstance.
They called me and had all information regarding my balance and interest rate. It did sound good to get 0% interest but after I added 1900 to my acct balance. I gave them too much infor.
"What is de balance on ur credit card?" (call from a local telephone number)
You're the creditor, why are you asking me that?
"How much we can lower your interest rate depends on the balance you owe."
Zero. My balance is zero. Lower it. I don't understand why you have to have my permission to lower my interest rate.
"I can take your information and put you on the line with (official sounding supervisor title)."
Dude, this is America (insert irony). We help each other out here. Just lower my interest rate as low as you can.
I'm sorry, what is your phone number so I can check back for my lower rate?
"8008472911" (not the number that called me)
Thanks. I can't waste any more of my time with this, so get back to work.
I did not answer it. Came in 10 minutes after the 800-847-2911
Massachusetts Nov 22nd, 2017
Recorded message offered to reduce credit card interest rate: press 1 for a rep; press 2 if not interested. Pressed 2 and was returned to the menu. Pressed 2 again and was again returned to the menu. Pressed 1 and told the #@&%#!! rep never to #@%$@&^%!!! call this number again. I then placed a call to the number on my caller ID. It said I had reached VISA and asked for my card number which I entered. When I asked the rep who answered if they made unsolicited calls offering to lower rates the rep said I'd be transferred to another department. After several minutes listening to lousy music on hold, I decided that this may be a spoof, so I hung up and called the number on my credit card to ask for a new account.
Said he was Credit Card Services but quickly hung up when I asked for him name and told him to stop calling
scam, female voice tells me i won a free trip, hanged up on her ; a-holes
Papo Monche May 23rd, 2016
called back and asked why were they calling me..foreign accent gave no answer just kept saying Visa international..told her I dont have Visa...she kept talking and I hung the phone up
Caller ID showed my name and phone number. Hmm... ILLEGAL!
Today they said they were "Cardmember Services"
Asked for their phone number several times and they finally gave:
Convert it to letters and you get:
OK folks, so it's the legitimate number of:
"Visa Global Customer Assistance Services"
But a scammer can fake it on your Caller ID or just give it to make you think they're calling from VISA if you ask for a number. Don't do business with people who call you like this - call the number on the back of your credit card to contact the real company's cardmember services.
These scammers got belligerent and started threatening to cancel the card. (It's funny how they were doing everything they could to get the last 10 digits of the card a little earlier.) Go ahead, cancel the card for which you don't know the number. Have fun... goodbye! That's 31 minutes of your time you can't get back that weren't scamming someone else. :-)
https://www.google.com/search?q=800-847-2911 - 800-847-2911
http://www.callercomplaints.com/SearchResult.aspx?Phone=800-847-2911 - 800-847-2911 (Some interesting ways to scam the scammer.)
Received call from Cardmember Services.
They gave me the Visa Customer service number of 800.847.2911.
The Visa number is real, the people who call are not from Visa and even Visa told me that it is a scam and to not give them information.
California Jul 05th, 2014
Too many years of robo-dialer "lower your credit... 2nd and final notice" scam that state governments and phone services aren't smart enough or don't care enough to clean up. What concerns me is that the caller ID today came up as a local name and number. My impression has always been that Card Member Services hijack unused phone numbers. If you want to get governments attention start a petition that government officials "cannot legally use robo-dialers for their nuisance messages" and see how fast things heat up for Card Member Services.
b of a emailed me saying that my ATM card was being blocked and a new one issued because my card may have been compromised. When I called them to ask in what manner had it been compromised and how they received that information, I was told to call 800-847-2911. When I called, it went to automated attendant answering "thank you for calling VISA", followed by a bunch of options. I hung up and decided I better just go in to the bank because it may be a "fake" VISA company
Left voice mail recorded message. All that was left was "press 3 if you would no longer like to receive offers."
Joe Sewell Jul 08th, 2013
Automated call, press 9 to lower my credit card rate. Hung up! Complaint to FCC filed.
Called with an offer to reduce my credit card rates. I asked which card might that be and they asked me for my credit card information which is my cue that this is a scammer. IF they were actually the credit card company they would already have this information. This number has called my home six times in the last six weeks.
SCAM - CALL THE POLICE!
Baba Booey Jun 12th, 2013
They hung up once I'd answered.... So Much for the "Do Not Call List" And, now they will likely "sell my number" to OTHER geniuses. What do we need to do to make them STOP calling????
CREDIT CARD SCAMMERS LOOKING FOR YOUR ID. REPORT TO DO NOT CALL REGISTRY. OF COURSE IF FCC WAS OF EVEN MINIMAL USE THEY COULD EASILY PROSECUTE THESE SCAMMERS. USELESS FCC AND SCAMMERS. DIFFERENT?
Called to reduce credit card rates.
Received the call and was told that I had been paying on time for 6 months and my rate could decrease. When I got a person on the line they wanted to know if I owed more than $5,000. Told them no and I hung up on them after telling them I would report them to Do Not Call since I was on the list.
MRS. RUSSELL Jun 07th, 2013
Ebonic speaking man states that he can lower my credit card interest.
I said I was on the 'do not call' list so he hung up on me.
I am now going to the www.donotcall.gov website to report them.
I suggest the rest of you do the same.
I was told they get a $500.00 fine for EACH phone call they make to a 'do not call' subscriber.
Credit card scam...One way to get these folks to stop calling you is to program them into your phones. I use the label "SPAM". When they call you and you see it's them answer the phone something like, "911, what is your emergency?" or make up some county or city and way "Hellpoint County Sheriff's office". They will retreat quick, appologize profusely and NEVER call your number again. Works like a charm, evey single time I do it!!!
Credit card scam
9 for rep
3 to delist
Left a message offering to consolidate my credit card debt.
card services- he identified himself as Adam (sounded american), stated he was calling to lower my cc rate for my bank of america cc no. he did give me the number.. and i called number .. tt a guy that said he worked for Visa and offered to take my cc no. to transfer me to my credit institution(he sounded Asian) I don't know..but he said that there is investigations going on due to fraudulent use of their number. WHO KNOWS THE TRUTH??
8008472911 Feb 18th, 2013
In the past, I've pressed 9 to speak to a rep, asked to be removed from their calling list, and immediately get hung up on. This time the agent advised me that was not possible since I did not even know what the call was about. He went through a brief script, so I began asking for information. Of course I got the 800-847-2911 number, got a name of Shawn Kingston, and an employee ID number of 220.
The best, though, is when I told him I had no credit cards and only used a bank account. He must have gotten tired at this point, because the only response I got was, "You could die from using a bank account, eat shit and die" before he disconnected.
Gotten many calls over the years from Consumer credit card services. Have asked them not to call. Did a *69. the real number they called from is 408-412-4097
. She gave me the number to call back as 800-847-2911 which I have learned is a true credit card number, not the one she was calling from. Of course I have known from the first call that this is a scam, but I did have a great time getting her frustated.
Call again, I'll tell her off again!
This should be stopped. People really do need help when credit card interest is too high and it would be easy to fall for it.
The call came in on a line without caller ID. The person said he was from "Card Services" representing Visa and MasterCard to qualify people for interest rate reduction. He verbally gave the phone number above but disconnected before giving me a web address. He claimed to be accredited with BBB, and HE KNEW MY NAME. The INITIAL recorded message announced the call as "second and final" but I get the same call EVERY WEEK (at least a dozen times now) even though my number is in the Do Not Call registry.
Kent Busse Jun 01st, 2012
There's nothing you can do. They will keep on calling. The only thing you can do is annoy them, so that's what I do. Every time I get their call on my cell phone, I go for a leisurely walk and try to keep them on the phone as long as possible. Time is money to them, so get back at them where it hurts.
SimiCyclist Jun 01st, 2012
under the Telephone Consumer Protection Act of 1991 (TCPA)*, a company that calls you without your permission or without a prior business relationship must remove your name from their calling list immediately after you ask them.If the company calls you again, you may sue them for $500 for the first violation and for triple damages for each violation thereafter. You can also collect $500 plus triple damages if you can prove other violations. And even if they never call you back, you can still take action against the company for damages. For example, the law requires that the company maintain a "Do Not Call List," and a written "Do not Call Policy" which they must provide to you on demand.
Since most companies do not have a written policy, they can be sued for not providing a copy of the policy.
The words "on demand" are critical to the interpretation of this law. It is the same wording used in the California Vehicle Code requiring you to provide your driver’s license to a police officer. Legally the company must comply with your request for the "Do Not Call Policy" under ordinary standards of reasonableness.
We think five working days is reasonable, although a strong case could be made for demanding the policy via fax or overnight courier.
ucan dot org for more info
SCRWCARD MEMbrS May 10th, 2012
Greg Gibson, Employee - "Low Rate Services" Florida. Claims that their is a central advertizer with a number of different clients. By pressing "3" you can elimiate 90% of calls.
Forgot to add: I then submitted a complaint from the FTC site with the same information. At least Mr. White was professional and polite, unlike other calls I've had from the same outfit.
I don't have caller ID but after pushing 1 on the robocall I spoke with a (very polite) Ronald White who said I could call them back at this number. He gave the name of the company as Card Services of America. When I said this number is on the Do Not Call list, he said they got the numbers from another company. (He gave me the name, something like Credit Card Services, but I didn't write it down.) I told him I'd need to discuss it with my spouse and that's how I got this number.
The company calling is Card Member Services. They are based in Atlanta Georgia. I got a call from another number out of Texas 972-300-0001
), the person identified herself as Sara. I asked for a last name, she told me Marshall. I asked for a toll free number to call the main office and where were they based. She said Atlanta and 800-847-2911. This was the first rep who seemed to listen to what I had to say and that was plenty about the company she works for scamming people. She was surprised when I informed her my phone is on the "do not call registry" and that I don't even have a credit card.
*SCAM* This has GOT to be a scam. Cadrholder Services is all they tell you about who they are. They say they work for Visa and Mastercard, but the bank doesn't know anything about them. *SCAM*
Deanie, your concern was partly answered in early January. I think it's fair to say that justice on this credit reprice scam is very slow in coming.
Complaints to DNC are helpful in only a passive sense to the greater good. The DNC site explains this. Contacting regulators is not likely to bring a swift personal solution. The scammers change numbers and venues like socks. You might need an army of investigators to stop them, whic we presently lack.
However, the mass of complaints to all concerned parties helped the FTC choke off several credit reprice scammers in 2010. They can't move against the remaining cockroaches unless we pour on the pressure. Beyond that, individual action through a TCPA lawsuit would be a strong suggestion, the hard trick generally being the lack of a discernable U.S. address to fire at with a summons.
Resident47 Oct 29th, 2011
They want to lower my credit card interest rates. I'm on the 'do not call' list, but they keep calling anyway. We have no credit cards!
Does the DNC registry actually do anything about these calls? Does it really exist or is it just an unmonitored, phony website, no better than the scammers who harass us? Do our tax dollars support this program? After submitting "contact information", has anyone ever been contacted?
I've been filing regular complaints since the program started about ten years ago, but now I'm ready to invest in a call-blocking device. Maybe that will silence the relentless political calls too. Their lengthly recorded messages take up so much space on my answering machine.
Did not answer, but left message wanting to lower my credit card interest. Something need to be done about this scammers.
Approximately 48 hours after activating my T-mobile phone, I received a phone call from the above number. Note, I had not made any outgoing calls except one test call to my home land line, so not sure how they were able to obtain this other than war dialing or obtaining an active cell phone database somewhere.
Left no message on the voice mail box.
Two courses of action beyond buying a call-blocker occur to me ... first, without positive identification it is clearly useless to interact with our gov't and give more DNC employees a right to exist. Second, the intrepid might make a counter-offer of employment opportunity to con personal information from Card Service employees (who aren't honest or making much money). It would go something like, funny you should call at this time because our enterprise will furnish voip box and phone line so that you can run your business from home. We have developed a more consistently productive method of gaining trust. You will receive minimum $200 a week + commission. Just dump the card numbers retrieved into an email to our holding facility once a week and get your paycheck + commissions without buying gas to commute. Clearly, FTC employees get these same scam calls at home and do nothing. Any info gained might produce a more likely prosecution.
not my name Jul 14th, 2011
A standard credit card "lower your interest rate" scam. They are just trying to collect credit card numbers to sell. The caller ID is totally faked.
Matt Bieneman Jul 13th, 2011
NO one there when I answered.
Any call purporting to be from this number is now confirmed by Visa to be a spoof of their phone number. This is the infamous 'Card Services' or sometimes 'Auto Warranty' scam operation, known to spoof, before this, dead phone numbers. Now they are trying to look legitimate by spoofing Visa's 800-VISA-911 customer service line.
Has numerous complaints and criminal charges against this gang, the original head was finally outed, charged, convicted, and sent to prison. Reports of rude customer service agents also exist with one saying 'No, F*** you' when asked for a s upervisor. Also reports exist of prerecorded messages, also illegal under the law, as well as many of the spoof calls being received by people who are registered on the National Do Not Call Registry, or 'DNC List'.
Robo call trying to obtain credit card information
Call came in , caller ID was the thoroughly misleading "VISA Lost-Stolen" but it was a scare call... last chance to, "lower credit card rates..."
This number has called at 5:01 and listed as toll free call.
Cardmember Services called again. This time it was "Chris." Last time it was "Deidre" and it used to be "Rachel." When I asked what number "Chris" was calling from he terminated the call. The caller ID shows "Private Caller" with no number. That is a dead giveaway that these people are not legitimate. It is like wearing a ski mask into a convenience store in Florida., in July.
This was a robocall about "last chance!' and "To prevent your account from being closed," which was an obvious tipoff that this was a scam.
John Kearney Apr 25th, 2011
Wants to lower my credit card debt with rate of 6.9%....this is the final offer.
I got the same thing yesterday, but from 203-584-5201
id'd as a cell.
So now the "Rachel" phishers are using Visa's official lost/stolen number on their Caller ID? Wow... The FTC and FCC may be completely ineffective, but if Visa catches these people it's not going to end well for them.
In 2010 the FTC put the screws to several of these "Rachel/Heather" credit reprice scammers. Keep filing complaints with FTC and attorneys general so that more may be trashed in 2011.
Resident47 Jan 06th, 2011
"Rachel from Cardholder Services" just called to scam me.
just got a call from Visa Lost and Stolen and I would think that Visa would want to do something about this
recieved a call from Card members Services they had me convienced they where their to help me I did give them information I know I should not have after talking to them for sometime. Johnna Marcelles was very nice just very persistant. I then told Him I would be doing some resurch on them and would call them back. The # he gave me was 1-800-421-2110
. I called the card company that I gave out the information on and we decided to cancel the card. I also called the Fcc and they took all the information they also told me to call the Experine Frad. alert devision, I did and I also called my other card company's (no I did not give them my card #) but just to protect myself. Be more careful then me. I think I covered myself.
Caller said they could lower my credit card rates after pressing 9 to get a live person. Refused to tell me which credit card and gave me a phone number of 800-847-2911
that I later called and may be legit for Visa. However since my caller id showed 310 944 1681. The caller said the name of his company is "Card Member Services" but could not give me the headquarters address. He said they have over 75 locations. Smells like a scam and I blocked the number to avoid future calls. I had gotten calls before with the same pitch.
I like to answer then start asking them questions. I ask who they are and what card they are calling about... who they work for...sometimes I ask for their account information ;) Of course I never tell them anything but it gives me a little satisfaction to annoy them.
The call was from the infamous Rachel telling me I could lower my VISA interest rate but to hurry because my limited time offer was set to expire. I pushed 1 to be connected to someone but it just rang and rang. I called the number back (from CID) and got some lady in the Philippines telling me that some scam was using the VISA phone number to obtain VISA account numbers. Not sure I believe her either but I didn't give out any credit card information. Annoying...
It was Rachel who calls from about 10 different phone numbers with different caller ID identification. "Nothing is wrong with your credit card....." I always hang up. Once didn't and spoke to some0one to take me off their list. Obviously they didn't.
Message on answering machine that was cut off at the beginning but recorded voice (no doubt the ubiquitous "Rachel") saying something about nothing wrong with my account (which would be difficult as I HAVE no accounts/credit cards) but offering to lower my interest rate. Needless to say I pushed delete before it was finished.
Received call 800-847-2911 but did not answer. I Googled it fast. Waited until the phone quit ringing and tried to call them back. There was answer- but no one speaking. IF this were a valid collection call, wouldn't they answer it in hopes they could collect something? If this were a valid VISA call, still, wouldn't they answer it in hopes they could sell something? Either way, why call me? I have not had a VISA card for over seven years.
Ky Resident Oct 29th, 2010
Received CallerID of VISA LOST-STOLE from 800-847-2911. Refused to answer it--immediately Googled the number and found this web page. Glad I didn't answer it. Tis too bad Big Brother can't stop these guys, but then Big Brother can't even stop illegals from sneaking through our border so it's no big surprise.
Missed call, called back after looking number up to request calls stop. Man who answered asked for card number and I asked why I was getting calls since I don't have or wish to have a card. He claimed to be card center in Phillipines trying to find out who is fraudulently using their number to try and get personal information. Claims they are not allowed to call US for telemarketing purposes.
They called my house and did not leave a message on voicemail. Robocall?
This is a scam operation. They change their phone number every month. They are NOT from VISA.
They said they wanted to help reduce credit card interest rates "to as low as 6%." When I clicked through ("press 9 to speak to a representative...") a young woman asked my name but was cagey about answering any questions. She said that telling me the name of the company that was calling "was a no-no" and asked for my name. The number above was on my caller ID, but when I asked what number she was calling from, she said 800-847-2911
I has several calls and igorned them because I don't have a Visa account, finallly decided to respond and the minute I inormed them that I did not have a account they hung up. I think this is a scam be careful.
I have had several call from "Card Services" from this number as well as 000-000-0000
. They are the same and say for more info press 9. As soon as the live person answers they ask if you want to lower debt and before I can get out"I want off the call list" the call is disconnected.
The phone number 800-847-2911 is NOT a Visa number as others have stated. It sure sounds like it is legitimate but I put in a fake card number and they proceeded to discussed my fake account with me. Weird!
The number is useless. It's 800-VISA-911. They're spoofing their caller ID. Reporting this number if fruitless. Need to figure out what CLEC these calls are originating from and get after *them*. Probably using VOIP to spoof the caller id.
Tony Shadwick Sep 07th, 2010
Got additional call today 800-847-2911 (out of area). Calls come from different number.
Takes only a minute to register complaint with Do Not Call. I have been registered with Do Not Call since it began. Will continue to register complaint as long as they continue to call.
this is bad scam they called me i was not home checked caller id and called them back got visa dumb me gave them my card number said this is not them they never call out from that number not to answer it anymore but checked with my bank the guy i gave my number to wasnt legitate but know have my number blocke and got new cards dont give any info out this is spam to get your money
I have received multiple calls from this organization, and have warned them repeatedly to honor my "Do Not Call" status since I'm on the national Do Not CAll list. They have ignored, repeatedly.
When they do call, I attempt to get them to tell me who they are and where their company is located so I can follow up and try to get them stop calling. They always hang up on me before they'll reveal who they really are.
Card member services. Recorded message offers to lower your interest rate. DO NOT give out any information of ANY card you may have! DO NOT push a button to 'remove' yourself from their call list! Only gets you MORE calls more often. File a complaint with FTC each and every time they call.
Called, hung up when they confronted us
They called and left an automated message to call regarding my account. When I called back, they said they didn't have any idea what I was calling back about....unless I gave my card number. Called my bank that issued my card, they said their fraud prevention company is a different name......
Find a card that the expiry date is still valid but the account is closed out because they banks screwed ya over and then give it to them, then will try to charge on a screwed up card, therefore exposing the scammers in the banking system...LOL DUMB ASS THEY ARE
Card Services Jun 04th, 2010
just got wwhat looked like a local call. they gave me the 847 2911 numer as a call back. local number is not good.
i got out of them Financial Service Advisors orlando florida and the number ... i told lady i was on do not call and she screamed at me IT DOES NOT MATTER!
time to file complaint
This guy keeps calling with offer to consolodate credit cards, gives fake # 800-847-2911
, and probably fake name, Card Services. he hangs up once he realizes I am trying to get info from him.