card
amex
fraud
account
american
express
security
scam
charge
charges
verify
PHISHING IDENTITY THEFT SCAM!! THEY ASK YOU TO “PUT IN YOUR CREDIT CARD NUMBER TO VERIFY WHO YOU ARE” Nobody legitimate will ask you this.
 3days
This is a legit warning. I got a text message from this number, and googled to check for a scam before calling. I called the number on the back of my card and AMEX verified fraudulent activity on my account
Wisconsin
 Jul 17th, 2019
I do t even have an Amex acct So obviously something is wrong
 Jun 23rd, 2019
I got a call from this # today while I was on another call & I couldn't get to it quick enough. They left a truncated msg on my vm with that AMEX subduing voice but I knew AMEX would not leave a msg like that so I called the # on my card and altho that is a legit AMEX # that appeared on my caller ID it was NOT AMEX that called me. There was nothing wrong with my acct & they did not call me. So... Somehow these scammers have the correct AMEX # come up in the caller ID :(
Pennsylvania
 Jun 20th, 2019
I got a call from this # today while I was on another call & I couldn't get to it quick enough. They left a truncated msg on my vm with that AMEX subduing voice but I knew AMEX would not leave a msg like that so I called the # on my card and alto that is a legit AMEX # that appeared on my casket ID it was NOT AMEX that called me. There was nothing wrong with my acct & they did not call me. So... Somehow these scammers have the correct AMEX # come up in the caller ID :(
Pennsylvania
 Jun 20th, 2019
If you receive a generic txt message 'Amex Fraud Free Msg:' this is a phishing scheme. If you are concerned about fraud, call the number on the back of your card.
Nevada
 Jun 18th, 2019
Not a scam. But if you are concerned, just call the number on the back of your card to be sure.
Virginia
 May 17th, 2019
I just got a text notification about possibly fraudulent charges. I'm always wary of things like this so I went to my account and saw that there was in fact an issue.

I see some people are saying it's a phishing scam - I recommend doing what I did and NOT clicking the link. Some of these people may have been subjected to scams but because the scammers were clever enough to fake the real number. The number is real, just never click the link sent to you - either call the main line or go through your account. My app immediately pulled up a red alert box notifying me that they had found a fraudulant charge, and offered to connect me with their fraud department. Always better to be safe.
Maryland
 May 14th, 2019
This number is a fraud. I called Amex directly using the number on my Amex app and they verified they never called me and my card was secure.
New York
 Apr 19th, 2019
Got the same fraud message. The comments saying that they were not were also fraudulent. AMX would have included the last four numbers and your name in the message.
New York
 Mar 07th, 2019
This number is not a scam. I called them today because I got a fraud alert on my account.
Florida
 Mar 03rd, 2019
I called the number on the back of my AMEX card and there was a problem with the last merchant running it 4 times for the same transaction. A lot of people on here think this number is a scam. The best way to deal with it is to call the main AMEX number. The number they send you seems fake but probability isn't. But why risk it, call the main AMEX number. It will take a little longer to get to the fraud department, but at least you know you did not walk into a phishing scam.
Michigan
 Jan 11th, 2019
I received a voicemail from this number about possible fraudulent activity on my Amex. I called the number on the back of my card and they confirmed that they did try to contact me. If you receive such a call, call the number on the back of your card.
New York
 Nov 12th, 2018
YES AMEX FRAUD ALERT.
New Jersey
 Oct 13th, 2018
I received the text message to verify my recent purchase on my card in Ukraine. I was afraid of scam link of phone number. The first thing I did is search for actual customer service phone number because I didn't have my call with me. Though, I didn't call AMEX yet, instead, I accessed my online AMEX account. That was my mistake because after I logged on online account successfully, the red color message of Fraud Alert with clickable link appeared on the first line of the dashboard. I clicked it (well, the link was on a legitimate website, right?). It directed me to a website that looked so legitimate that indicated "Thank you for being customer since 19XX" with dialog boxes for me to enter my last 5 digits of my card. It also provided you with customer service number1-800-824-9289. NOPE, I don't believed it because AMEX will never asked for last 5 digits of my card when they already have my information. I disputed some transaction before. I call customer service number on 1-800-528-4800. Indeed! the PHONE NUMBER 800-824-9289 is a SCAM!! THE LINK through AMEX website was a redirect phishing website. MAKE SURE you call the number on the back of your card or search for customer service number from company website before respond to it.
Washington
 Jun 30th, 2018
This is a phishing expedition. I received a chat message and a phone call, which came in while I was on the phone with Amex - from number on back of my card. There were no transactions or pending transaction regarding the amount that the message said was charge to PETCO (I have no animals(: I gave Amex the number which is the one on my message and showed up on my missed call. Amex was going to look into it. Afterwards, I googled that number and found many warnings regarding. So my recommendation is NEVER give out any of your personal details if you should answer this call. ALWAYS check with Amex number on back of card. IF YOU ACTUALLY HAVE AMEX(:!
Colorado
 Jun 03rd, 2018
This is definitely fraud. I do not have an American express account. I called and they asked for my social security number. When I refused to provide it they said they couldn't help me. It's fraud because Amex has other ways of verifying your identity.
California
 May 07th, 2018
This is definitely a scam. I called the number on the back of the card and they said they did NOT call me.
Louisiana
 May 02nd, 2018
This call was from American Express Fraud Protection about an unauthorized purchase on my account.
This is a very valuable service offered by American Express and I appreciate the call. I would
prefer that the Caller ID they use would identify them as American Express.
MMP
 Apr 15th, 2013
Really was AMEX apparently. I don't have a card anymore so I asked to have my name removed and they said they would.
john
 Nov 20th, 2012
This is the AMEX fraud alert within 15 minutes of someone fraudulently charging with my card. Excellent security. Call them back immediately so that the loser using your card info doesn't succeed!
Jenny
 Oct 26th, 2012
This is really cool, it's a computergenerates a callback from the system and reduces the fraud charges extremly..it generates a referal and pops on the screen at AMEX...very good security !!
CCX
 Jan 27th, 2012
Amex verifying charges to account. Just making sure card wasn't stolen. Good service!
John
 Oct 22nd, 2011
This is the number for American Express Account Security Group.
Jason Wentworth
 May 30th, 2011
Was American Express Security - Reporting / verifying someone imporperly using our credit card. Call them back! We called back Amex using the phone number on the back of the card. Select Other. It connected us right to security.
Ken
 Apr 23rd, 2011
Not nuisance....my error. It was Amex fraud department looking for someone not in my household.
ramaries
 Feb 09th, 2011
nuisance calls
ramaries
 Feb 09th, 2011
This was from the AMEX Fraud department
Anonymous
 Nov 11th, 2010
This was Amex, calling about a suspicious charge. It was a legitimate call.
Seth
 Oct 26th, 2010
Got a call today from 800-824-9289. This suppose to be from American Express. I don't have an account with American Express. What gives???????
Concerned
 Oct 14th, 2010
Was call from Ammex security verifying possible suspicious charge to card. I was out of state for 1 day and they were just checking. Was legit.
George
 Oct 13th, 2010
American Express Security division, I also had a notice with the same number listed on my accounnt on-line telling me to call regarding fraudulent charges. It was legit, i had two fraudulent changes the came in this morning on my card. not sure how they recognized it as fraud but they contacted me quickly to prevent other bad charges.
SS
 Jul 13th, 2010
I'm pretty sure it is AMEX. Just before the call I got an email - all the internet headers showed that it came from them. That was the phone number they had in the e-mail. When I answered I didn't have to give them the card number. They wanted to verify that some charges on my card were Fraudulent - everyone they asked about was. I mentioned my most recent charge and they knew the vendor and the dollar amount.
John
 Jun 24th, 2010
The message was left to call re: verifying charges for an acct ending in a number that did not match any of my card numbers. No company name was mentioned. What concerned me was they requested I enter my card number to speak with someone. Seeing the other messages re: it being AMEX, I have not had their card in 16 years & am wondering if I should call & report this to them @ the callback number.
Judy
 Apr 01st, 2010
This number showed up on my CALLER ID but no message was left. I just called this number this morning to see what the deal was and it was something about being Amercian Express Account Security Group. I found that odd since I do not have an AMEX card.
RB
 Feb 14th, 2010
This is American Express' fraud line.
Made a big purchase online, and they wanted to verify transaction.
David
 Feb 02nd, 2010
I googled this number after this came up. Ordinarily I wouldn't have called but thanks to all the reports online, I did call the number on the back of my card.

Right after I entered my AMEX #, I received a message that they needed to verify a suspicious charge. Here's the best part: the charge had been attempted just 5 minutes before they made the call, so this was really fast service.

I didn't have to wait a long time on hold, they put me through to a rep immediately, who stated someone had attempted to use my credit card on an online store. They canceled my card and are having a new one sent to me via overnight mail.

If you get one of these calls, please call AMEX immediately. I think the recording sounds a little phishy but you don't have to call the number they leave on your voicemail; you can call the number on the back of the card.

Also please note that the 'password' they ask for is your phone PIN - not your online password. When you call AMEX, you can set up a phone PIN for faster service in the future.
Its legit
 Jan 29th, 2010
Got a call while I was away from the phone, no message was left.

I don't have an American Express card.. Sounds fishy, don't give out personal details.
Receiver
 Dec 16th, 2009
LEGIT! This sounded really fishy--they called several times and it sounded like a robo call so I hung up. The number is real and it's AMEX' fraud line. If you grep on their web site https://www201.americanexpress.com/occ/OCCSemiSecureFAQ.jsp you will find the number buried in the information:
"Contact the American Express Account Security Group at the toll-free number advised on your Fraud Alert message or
at 1-800-824-9289 to verify charge activity on your account. If you are calling from outside of the United States,
please call collect 336-393-1111 and ask to be transferred to the Account Security Group."
Julia
 Nov 28th, 2009
CALLED TELLING ME THAT THERE WAS RECENT ACTIVITY ON MY AMERICAN EXPRESS CARD AND THAT I SHOULD CALL THE NUMBER ON THE BACK OF MY CARD.
BOBBI
 Sep 29th, 2009
I suspect this may be a scam/fraud - I received a call from 336 393-1086 with a recording to call American Express Account Security 800-824-9289 to verify recent charge activity. I checked my account online and found that I had no outstanding balance. I called this number and was asked for my account number which I did not give, and I was advised to call the number on the back of my American Express Card. 9/23/2008
Rose
 Sep 23rd, 2008
Caller claimed to be from American Express security. Requested callback regarding recent charges made by a family member.
Catawba
 Nov 06th, 2007
I received a call from "Private" which I let go to voice mail. The (poorly) recorded message said that it wasn't a telemarketing call. They wanted to discuss an "important account matter". I don't have any accounts with AMEX. They said I should call back at the number above with my account number ready. I suppose I'll do that right now! Not.
Jason
 Jun 06th, 2007

43 Comments