Received verbal abuse re: my skin color and threats against white Americans.
Pennsylvania Nov 02nd, 2019
Said it was Social Security and that my SSN # has been suspended due to suspected fraud. I didn't believe it for a second and just hung up. THEY obviously are the fraud. Do not respond or take any action. It's a scam.
It is a fraud attempt from AMEX.
Fraud, Scam...call it what you want. It's a scam. Never respond via email, text, etc. Call the number on the back of you card to verify these people are scammers.
California Sep 16th, 2019
Received an email "fraud alert" and a call from this number at the same time. The email is a spoofed email address that appears to be AMEX but isn't ... it has two boxes like a real email that asks if you make a certain charge. IF you click on either box, it brings up a spoof amex website that asks you to log in. DON'T LOG IN!!! They also called and the call coming into my cell number SPOOFED the AMEX FRAUD NUMBER, but it wasn't AMEX FRAUD ... it was a faked AMEX robocall telling me to call and give my account information. THIS IS A TOTAL SCAM ... do not believe any of it. IF you have any questions about your account, just call the number listed on the back of your card... do not give out any account information to this scam!!!
PHISHING IDENTITY THEFT SCAM!! THEY ASK YOU TO “PUT IN YOUR CREDIT CARD NUMBER TO VERIFY WHO YOU ARE” Nobody legitimate will ask you this.
This is a legit warning. I got a text message from this number, and googled to check for a scam before calling. I called the number on the back of my card and AMEX verified fraudulent activity on my account
I do t even have an Amex acct So obviously something is wrong
I got a call from this # today while I was on another call & I couldn't get to it quick enough. They left a truncated msg on my vm with that AMEX subduing voice but I knew AMEX would not leave a msg like that so I called the # on my card and altho that is a legit AMEX # that appeared on my caller ID it was NOT AMEX that called me. There was nothing wrong with my acct & they did not call me. So... Somehow these scammers have the correct AMEX # come up in the caller ID :(
Pennsylvania Jun 20th, 2019
I got a call from this # today while I was on another call & I couldn't get to it quick enough. They left a truncated msg on my vm with that AMEX subduing voice but I knew AMEX would not leave a msg like that so I called the # on my card and alto that is a legit AMEX # that appeared on my casket ID it was NOT AMEX that called me. There was nothing wrong with my acct & they did not call me. So... Somehow these scammers have the correct AMEX # come up in the caller ID :(
Pennsylvania Jun 20th, 2019
If you receive a generic txt message 'Amex Fraud Free Msg:' this is a phishing scheme. If you are concerned about fraud, call the number on the back of your card.
Not a scam. But if you are concerned, just call the number on the back of your card to be sure.
I just got a text notification about possibly fraudulent charges. I'm always wary of things like this so I went to my account and saw that there was in fact an issue.
I see some people are saying it's a phishing scam - I recommend doing what I did and NOT clicking the link. Some of these people may have been subjected to scams but because the scammers were clever enough to fake the real number. The number is real, just never click the link sent to you - either call the main line or go through your account. My app immediately pulled up a red alert box notifying me that they had found a fraudulant charge, and offered to connect me with their fraud department. Always better to be safe.
This number is a fraud. I called Amex directly using the number on my Amex app and they verified they never called me and my card was secure.
Got the same fraud message. The comments saying that they were not were also fraudulent. AMX would have included the last four numbers and your name in the message.
This number is not a scam. I called them today because I got a fraud alert on my account.
I called the number on the back of my AMEX card and there was a problem with the last merchant running it 4 times for the same transaction. A lot of people on here think this number is a scam. The best way to deal with it is to call the main AMEX number. The number they send you seems fake but probability isn't. But why risk it, call the main AMEX number. It will take a little longer to get to the fraud department, but at least you know you did not walk into a phishing scam.
I received a voicemail from this number about possible fraudulent activity on my Amex. I called the number on the back of my card and they confirmed that they did try to contact me. If you receive such a call, call the number on the back of your card.
YES AMEX FRAUD ALERT.
New Jersey Oct 13th, 2018
I received the text message to verify my recent purchase on my card in Ukraine. I was afraid of scam link of phone number. The first thing I did is search for actual customer service phone number because I didn't have my call with me. Though, I didn't call AMEX yet, instead, I accessed my online AMEX account. That was my mistake because after I logged on online account successfully, the red color message of Fraud Alert with clickable link appeared on the first line of the dashboard. I clicked it (well, the link was on a legitimate website, right?). It directed me to a website that looked so legitimate that indicated "Thank you for being customer since 19XX" with dialog boxes for me to enter my last 5 digits of my card. It also provided you with customer service number1-800-824-9289. NOPE, I don't believed it because AMEX will never asked for last 5 digits of my card when they already have my information. I disputed some transaction before. I call customer service number on 1-800-528-4800
. Indeed! the PHONE NUMBER 800-824-9289 is a SCAM!! THE LINK through AMEX website was a redirect phishing website. MAKE SURE you call the number on the back of your card or search for customer service number from company website before respond to it.
Washington Jun 30th, 2018
This is a phishing expedition. I received a chat message and a phone call, which came in while I was on the phone with Amex - from number on back of my card. There were no transactions or pending transaction regarding the amount that the message said was charge to PETCO (I have no animals(: I gave Amex the number which is the one on my message and showed up on my missed call. Amex was going to look into it. Afterwards, I googled that number and found many warnings regarding. So my recommendation is NEVER give out any of your personal details if you should answer this call. ALWAYS check with Amex number on back of card. IF YOU ACTUALLY HAVE AMEX(:!
This is definitely fraud. I do not have an American express account. I called and they asked for my social security number. When I refused to provide it they said they couldn't help me. It's fraud because Amex has other ways of verifying your identity.
California May 07th, 2018
This is definitely a scam. I called the number on the back of the card and they said they did NOT call me.
This call was from American Express Fraud Protection about an unauthorized purchase on my account.
This is a very valuable service offered by American Express and I appreciate the call. I would
prefer that the Caller ID they use would identify them as American Express.
Really was AMEX apparently. I don't have a card anymore so I asked to have my name removed and they said they would.
This is the AMEX fraud alert within 15 minutes of someone fraudulently charging with my card. Excellent security. Call them back immediately so that the loser using your card info doesn't succeed!
This is really cool, it's a computergenerates a callback from the system and reduces the fraud charges extremly..it generates a referal and pops on the screen at AMEX...very good security !!
Amex verifying charges to account. Just making sure card wasn't stolen. Good service!
This is the number for American Express Account Security Group.
Jason Wentworth May 30th, 2011
Was American Express Security - Reporting / verifying someone imporperly using our credit card. Call them back! We called back Amex using the phone number on the back of the card. Select Other. It connected us right to security.
Not nuisance....my error. It was Amex fraud department looking for someone not in my household.
This was from the AMEX Fraud department
This was Amex, calling about a suspicious charge. It was a legitimate call.
Got a call today from 800-824-9289. This suppose to be from American Express. I don't have an account with American Express. What gives???????
Was call from Ammex security verifying possible suspicious charge to card. I was out of state for 1 day and they were just checking. Was legit.
American Express Security division, I also had a notice with the same number listed on my accounnt on-line telling me to call regarding fraudulent charges. It was legit, i had two fraudulent changes the came in this morning on my card. not sure how they recognized it as fraud but they contacted me quickly to prevent other bad charges.
I'm pretty sure it is AMEX. Just before the call I got an email - all the internet headers showed that it came from them. That was the phone number they had in the e-mail. When I answered I didn't have to give them the card number. They wanted to verify that some charges on my card were Fraudulent - everyone they asked about was. I mentioned my most recent charge and they knew the vendor and the dollar amount.
The message was left to call re: verifying charges for an acct ending in a number that did not match any of my card numbers. No company name was mentioned. What concerned me was they requested I enter my card number to speak with someone. Seeing the other messages re: it being AMEX, I have not had their card in 16 years & am wondering if I should call & report this to them @ the callback number.
This number showed up on my CALLER ID but no message was left. I just called this number this morning to see what the deal was and it was something about being Amercian Express Account Security Group. I found that odd since I do not have an AMEX card.
This is American Express' fraud line.
Made a big purchase online, and they wanted to verify transaction.
I googled this number after this came up. Ordinarily I wouldn't have called but thanks to all the reports online, I did call the number on the back of my card.
Right after I entered my AMEX #, I received a message that they needed to verify a suspicious charge. Here's the best part: the charge had been attempted just 5 minutes before they made the call, so this was really fast service.
I didn't have to wait a long time on hold, they put me through to a rep immediately, who stated someone had attempted to use my credit card on an online store. They canceled my card and are having a new one sent to me via overnight mail.
If you get one of these calls, please call AMEX immediately. I think the recording sounds a little phishy but you don't have to call the number they leave on your voicemail; you can call the number on the back of the card.
Also please note that the 'password' they ask for is your phone PIN - not your online password. When you call AMEX, you can set up a phone PIN for faster service in the future.
Got a call while I was away from the phone, no message was left.
I don't have an American Express card.. Sounds fishy, don't give out personal details.
LEGIT! This sounded really fishy--they called several times and it sounded like a robo call so I hung up. The number is real and it's AMEX' fraud line. If you grep on their web site https://www201.americanexpress.com/occ/OCCSemiSecureFAQ.jsp you will find the number buried in the information:
"Contact the American Express Account Security Group at the toll-free number advised on your Fraud Alert message or
at 1-800-824-9289 to verify charge activity on your account. If you are calling from outside of the United States,
please call collect 336-393-1111
and ask to be transferred to the Account Security Group."
CALLED TELLING ME THAT THERE WAS RECENT ACTIVITY ON MY AMERICAN EXPRESS CARD AND THAT I SHOULD CALL THE NUMBER ON THE BACK OF MY CARD.
I suspect this may be a scam/fraud - I received a call from 336 393-1086 with a recording to call American Express Account Security 800-824-9289
to verify recent charge activity. I checked my account online and found that I had no outstanding balance. I called this number and was asked for my account number which I did not give, and I was advised to call the number on the back of my American Express Card. 9/23/2008
Caller claimed to be from American Express security. Requested callback regarding recent charges made by a family member.
I received a call from "Private" which I let go to voice mail. The (poorly) recorded message said that it wasn't a telemarketing call. They wanted to discuss an "important account matter". I don't have any accounts with AMEX. They said I should call back at the number above with my account number ready. I suppose I'll do that right now! Not.