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donotcall
I followed another search string which said that this number was associated with FIA Card Services. I called FIA, they transferred me to Quantum. Quantum said it was Privacy Assist, and gave me two numbers:800-516-9561 and 806-369-2506. Privacy Assist said it was Bank of America, 800-432-1000. I do have an account at BoA. I called - BoA reported that yest it does sub to Privacy Assist, but it has a list of its subcontractors, and this telephone number is not on that list. Further, BoA does not have my two cell numbers in its records - but the cell numbers keep getting the calls - at my expense. BoA said it would take up to 12 weeks for the changes to my account (putting me on a do-not-call list for the telephone number that IS on my records) to filter down throughout the company.
Marj
 Sep 22nd, 2010
The number is on as BAC privacy assist on credit card bill.I did NOT ask for that additional charge!! 12.99 per month!!
Bonnie C.
 Aug 17th, 2010
Privacy Assist Premium and 800-516-9561

I put the phone number into Google and found this site and many, many others. This company is like a rash on the Internet - usually a good sign you don't want to deal with them.

At Privacy Premier Assist, after a short discussion of how un-interested I was in their service, she offered to refund the 2nd charge but said she couldn't refund the 1st charge. I said that wasn't acceptable. I said, I know you'll end up having to give all the money back eventually, so why not save some time and just do it now. And after waiting a short time on hold, she came back and said I'd get my refund in 24 to 48 hrs.

I'll post here again regarding that refund.

As for the Do Not Call registry - this company doesn't apply. Since Bank of America is supplying them with your private information to contact you in the first place, you have no recourse with DoNotCall. Most here who say they don't bank with BofA likely have a credit card which is processed by them.
Mongo
 Jun 07th, 2008
Company name obtained from number when called.
JospyBug
 Jun 04th, 2008
The Bank of America web site shows Privacy Assist Premier
as a contractor working for Bank of America.

I called Privacy Assist Premier and I was told that
I was called because I'm a customer of Bank of America - I AM NOT
AND I HAVE NEVER GIVEN OUT THE NUMBER THAT THEY HAVE BEEN CALLING!
I gave my name to premier but they say they do not have a name for any of the
numbers they call.

- cold calling ! -

Bank of America - Customer Service 800-516-9561
I then called Bank of America customer service. I asked what account I have with them? Using mu full name and SSN they said I was not a customer. So
what is Privacy Assist Premier doing? How can they call a non-customer on a
private phone number that nobody has? - Cold Calling -

I was then directed to the fraud department 1-800-421-2110 ask for fraud dept.
I was told that they have no phone number for me and I should not have
been called because I am not a customer.

So I'll continue to complain with the Do Not Call donotcall.gov web site
for each and every violation and have Privacy Assist Premier acting on
Bank of America's reputation rack up BIG $$$ of fines each time.
Then, maybe Bank of America will get the point that Privacy Assist Premier
is costing them money and reputation each time they do this cold calling.

YOU DO THE SAME!

http://www.donotcall.gov and navigate to the File a Complaint
Not Mike Cash
 Apr 17th, 2008

5 Comments