hold
chase
account
I just spent about 3 hrs on the phone with these assholes and I was finally able to extract some information. I don't know how accurate it is, but my Chase rep told me that the address of the company in India is:

Bakils House
18-Sprott Rd
Ballard Estate
Mumbai, India 400 001

They are contracted out by JP Morgan Chase to do collection services, even though they told me REPEATEDLY to my face that they weren't. They also lied about their names and so forth.

The funny thing is that I paid my account and while I was on hold with these guys, they called me again! So I answered and started raising hell again.

You know, I wouldn't care so much if JP Morgan Chase was just trying to get their funds, but what these people do harassment.

The guy in India gave me a number, 877-227-2249, which doesn't work. Another lie just to get me off the phone. He also told me to contact:

JP Morgan Chase
PO Box 15041
Wilmington, DE 19850

If it works, I suggest you take them up on the offer. I plan on cancelling my account ASAP.

Supposed name of manager in India: "David Johnson" Employee ID: APS
Loshit Shetty (the only real name) ID COL0QJ
"Robert Jade" ID 9462

Everybody's ID was really different for some reason.

Give them a call 800-424-5004 or 800-432-3117 or 800-935-9935. Let them know what you think.


Yo Hu
 Jan 06th, 2007
So far received 2 calls from this number within 8 hours, did not pick up. I blocked my ID and called the number back. It is not a valid US phone number.

I tried 1-800-654-9230 (compare to 1-800-432-3117, the number Chase gives for Customer Service) With some experimentation I discovered it requires a 13 digit account number. On the first attempt, I was put on hold "for an available representative" before being cut off. Typical hold music, but slightly glitchy voice playback. Could have been recorded from elsewhere. "If you feel your call has been cut off in error, please call again" announced a female recorded voice, before I heard the dial tone.

On second attempt, I pushed buttons at random until I was rerouted to a customer service representative whose Indian accent was not especially thick and who seemed to be well trained other than answering the phone simply with "Hello? Hello?" until I responded. Once I informed that I do not own a Chase credit card, he did not push me for any more personal information. With office noises in the background, everything seemed relatively legit. It's possible I was rerouted to a legitimate number after having entered "my account number" incorrectly so many times. I suspect this was a "man-in-the-middle" scam to collect account numbers before forwarding calls to Chase Cardmember Services.

Chase cardholders who receives calls from this number: instead use the phone number that comes with your billing statement.
NA
 Oct 03rd, 2006

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