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I got a phone call from a different number asking me to call back this number. They had my first and last name AND last 4 digits of my card. Sounds legit, no? I called BoA customer service number on the back on the credit card and they had me talk to Fraud Department and surprise - it was a scam! I don't understand the positive reviews on this phone number. The bank submitted complaints for both numbers on my behalf, and issued me a new card. Weird!!!
Puerto Rico
 Sep 09th, 2019
800-427-2447 - the reporters here are NOT stupid. The caller does not give his name and wanted me to confirm my name, repeatedly. Why? When I called the so-called legitimate number back, the respondent said, "card services." I don't have a card with BOA. He said, "Yes, I've confirmed that you do not have a card." Then why the call? He said scammers jack BOA's card services number. So this number is suspicious, in my opinion. And I don't know if the number I called back is even BOA.
New York
 Jul 02nd, 2019
If you have the patience, copy the print from this Bank of America site an paste it on a Word document.
Then, run a word search for example search for "2449"
You will see the number 800-427-2449 repeatedly in the body of the document. Which proves it's a legitimate number.

https://www.bankofamerica.com/online-banking/service-agreement.go
California
 Jul 20th, 2018
This is a legitimate Bank of America credit card Fraud Department number. I have been using it for years, to notify the bank when I travel outside my home state so they know my charges are authorized.
The pathetic responses I read here are beyond belief.
California
 Jul 20th, 2018
Sorry about the typos, below. Reposting:
This is a legitimate Bank of America credit card Fraud Department number. I have been using it for years, to notify them when I travel outside my home state so they know my charges are authorized. not to be flagged.
The pathetic responses I read here are beyond belief.
California
 Jul 20th, 2018
This is a legit. BoA Fraud Dept. number. I have used it for years, notifying when I travel outside my home state so they know my charges are not flagged.
The stupidiotic responses I read here are beyond belief.
California
 Jul 20th, 2018
Got a call from 800-427-2449, could not answer phone, I was sleeping. They left message on my phone. Said fraudulent transaction may account in my account $600 charges in CA. 2 days ago. Bank of America fraud Dept wants to verify it. Also told me last 4 # of credit card that I don't even have!

I used a different phone and call back. When someone answered phone, first thing they ask me to give them full credit card #? I felt not secure to give any information. I told them I don't like to give any information without your company verification.

I decided to call Bank of America directly. They transfer call to credit card fraud security dept. They checked all my account and all are OK. Also told me Bank will never leave message with last four # credit card, amount of charge etc.

SO, please don't call back 800-427-2449, is not official call from Bank, it is a scam!!!!! They just collect your information for future fraudulent transaction.
Texas
 Apr 26th, 2018
Bank of America Fraud Department
 Oct 09th, 2017
This number is from Bank of America. They call to check on suspicious credit card usage. I know because I didn't take the call yesterday and my credit card stopped working. I called them and they verified some strange spending with me, then turned it back on.
Washington
 Jul 26th, 2017
This is a fraud... anyone saying ANYTHING else is a dumb fucking twat
Florida
 May 15th, 2017
Jerk offs
Florida
 May 15th, 2017
Received a call from this number. No message left. My caller said it's from BOA. After reading all the posts here I understand the reason for the call was about fraudulent on my card. Well I don't own any BOA card.
California
 Mar 17th, 2017
This number is a scam, first they don't call after 9:pm which is illegal. They don't ask for your credit card number, the real company would have that, nor your security number. Don't have Bank of America and made the lady feel foolish and almost brought her to tears since she is a thief.
Truth teller
 Jan 15th, 2016
This appears to be legitimate. Someone from the 800-427-2449 number called me today, 3/3/14 at ~12:55 PM ET. They asked for me by name and said they had information about fraudulent activity on my Visa card with Bank of America. Since I work for BAC, this seemed suspicious to me. I GAVE THEM NO INFORMATION, saying I could check for fraudulent activity myself at bankofamerica.com. I'd been monitoring my Visa card closely since the Target data breach as purchases were made with the card during the time of the breach. It seemed even more suspicious when the caller said that it wasn't about transactions on the card.

I called the number on the back of my card, 800.205.6247, but got stuck in a call queue. I then looked up "bank of america fraud department" [sic] in Google search, and came to the link https://www.bankofamerica.com/privacy/report-lost-stolen-credit-card.go. The number I dialed from there is 1.800.732.9194. I entered my identifying information, then hit "0" to skip the prompts, after which I was connected with a CSR in Employee Banking.

I explained the situation re: the first "fraud" number. The CSR confirmed that the card had actually been tagged for suspicious activity and that a call had in fact been made to me earlier today. I told the CSR that I'd been monitoring my transactions online since the Target breach, but hadn't seen anything suspicious. The CSR confirmed that a new card had been sent two business days ago, and that the current card could be used locally until the new one(s) arrive. The CSR said that if I checked online, I should see the new card's ending 4 digits on the account profile and not the ending 4 digits for the current card, which is exactly what I saw, having missed this when I'd previously looked.

Bottom line: this particular transaction for me appears to have been legitimate. HOWEVER, DO NOT GIVE OUT ANY PERSONAL INFORMATION TO PEOPLE WHO MAKE THESE KINDS OF CALLS. CONTACT YOUR FINANCIAL INSTITUTION AND VERIFY WITH THEM IF THERE IS ANY POTENTIALLY FRAUDULENT / SUSPICIOUS ACTIVITIES OCCURRING ON YOUR ACCOUNT.
Poimenei
 Mar 03rd, 2014
Btw, the foul mouthed moron below that called them back and complained because they asked for your number rather than name....you called them...how the heck are they supposed to know who you are unless you give them your number? They always ask for my cc number first. Evidently you should be happy you have a job...mowing lawns. Lol
Pj
 Dec 30th, 2013
This is a legitimate caller from Bank of America Fraud Department. If you have concerns over legitimacy ask them to confirm your information or call the number on the back of your BoA credit card, but don't ignore, they are only trying to protect you from fraud. They just contacted me because of fraudulent charges made at a hotel in Poland.
Pj
 Dec 30th, 2013
Got a call from this number, I called it back and some guy, just said whats your card number. When calling BOA or a legitimate credit card or bank call center, they will always ask for name first, then either last 4 digits of card or last 4 of SSN, anyone asking for a full card number is asking for illegal reasons. Also, call center workers usually aren't drunk when answering the phone. Hey mother fucking con artists, just get jobs you lazy fucks.
D
 Dec 15th, 2013
This is a legit caller. They left me a message about suspicious activity on my credit card. Instead of calling the number they left in the message, I called the number on the back of my credit card, and the message about suspicious activity was true.
Ray
 Dec 06th, 2013
Don't give them any info. Anyone saying different on here is in on it.
Meth heads
 Sep 12th, 2013
I received a call from this number as well. I'm pretty sure that anyone on this page saying it's legitimate must be a shill, since I don't actually have a Bank of America card or account. Sounded legit at first though. BEWARE.
Zach
 Aug 22nd, 2013
Left a voice mail about fradulenmt activity on "your" bank card (didn't say who in the house it was though). Called back and sounded like a legit call center with the usual "The call may be recorded for quality purposes", punched in my debit card number and was put through to a polite young lady who asked for some security verification, the CCV code and expiration date for the card that they had the number and name for. Decided that this seemed fishy (phishy?) and refused to give that info, she then asked for my online banking ID. Decided that I'd had enough red flags and hung up, called my bank directly and had them block my account and issue a new card. might have been a legit call, certainly sounded like a real call center phone bank but thats probably the state of the art these days to get the necessary info from people.
RC
 Aug 11th, 2013
I received multiple calls from this number and went to voicemail. Checked my account on the website, there was indeed a fraudulent transaction on my card. Called back the number provided on the Bank of America website to call in case of fraudulent transactions 800-432-1000. They said the alert was legit and got the fraudulent transaction cleared up. This is the third time my card number has been stolen from Bank of America. No other numbers have been stolen.
Marky D
 May 07th, 2013
Definitely some type of fishing call, but a little scary because they mentioned both my name & last 4 cc digits in the message. Sounded legit and it rolled into another recorded verification number. Fortunately I had gotten a call from the real Bank of America regarding account verification just last week. Flags: BOA does not ask for your 16 digit CC # as soon as they answer the phone. They verify from the number you are calling from and just ask for zip code. Also, they called my cell phone. I am not certain they even have that number, but regardless, BOA usually calls both my land line & emails me a message.
D
 May 01st, 2013
They claimed to be Bank of America and asked for checking acct number, ATM card number, Security code from the back of the card, and drivers license number. A call to Bank of America verified that this call was NOT from them.
KW
 Mar 05th, 2013
Bank of America Visa. They correctly spotted that someone has fraudulently used my credit card.
Steve
 Dec 10th, 2012
Missed a call from this number and listened to the voicemail, which prompted me to call 800-427-4229 because of an "alert on my credit card". I called the number and was immediately asked to provide my credit card #. I asked the rep "don't you have my information?" and they said "no". I got a suspicious feeling and then hung up. After doing some research I see tons of conflicting information that this number supposedly represents Bank of America (or doesn't). I called BofA directly using a number for their credit cards (on their website) and the rep there informed me of no such alert on my card. This 2449 number seems to be a scam. Be careful!
Cris
 Dec 04th, 2012
One more thing, folks. You can verify that it's FIA by calling them back at 1-800-655-1491.
looie
 Dec 17th, 2011
This is a legit number for FIA Card services. They were calling me to check several suspicious transactions. Turns out one of the merchants where I use my card regularly had their system hacked and a few thousand CC numbers stolen; mine being one of them. I had to cancel my card and have a new one issued. Scumbag hackers should all die a slow and painful death!
looie
 Dec 17th, 2011
I received a call from 302-458-1590 saying their was activity on one of my credit cards. When I called back the number that was given to me, which was, 800-427-2449 they said they had no record of calling and that the call might have been fishing for credit card numbers and other info
dsc
 Oct 12th, 2011
I just logged on to my BoA online accounts and against one of them I saw this message "Online access is not available for this account. Please go to www.myfraudprotection.com and verify recent transactions. Or you may call 1-800-427-2449 for additional information." Hence the number is legit. Just keep in mind that incoming caller ID #s can be spoofed. Use caution if you are called FROM this number, but it'll be OK for you TO call this number.
Anon
 Jan 04th, 2011
Voicemail said they were calling about possible fraudulent charges on my card. When I called back after some research on the number, they only asked for my name and address and were able to tell my the type of card and suspicious purchase they recorded. Though, they didn't identify themselves without being prompted, it is legitimate. It's also not specifically for Bank of America, because the card they called for was not under BoA.
mike
 Aug 18th, 2010
This is BofA / FIA Card Services. But this is a terrible, terrible business practice. We got a call and they did not properly identify themselves as described below, so my wife thought it was a scam and hung up. Then they blocked my credit card. Thanks, BofA. What an enormous hassle.
dsf
 Aug 01st, 2010
It's legit. If you don't believe me, go to Bank of America's home page then click:
Help (top right) -> lost my credit card?

Do Ctrl+F 2449 and this number should on there. It's a 24-hour fraud protection service for multiple cards, which may explain why some call reps can't directly answer what card they're calling about. So don't worry, unless BoA is a giant scam company, this number isn't out to steal your identity :).
Dave
 Mar 15th, 2010
Called my personal number and business number at 5:57 in the morming. Left no msg.
Kevin
 Feb 20th, 2010
I GOT TWO CALLS THIS MORNING FROM THIS NUMBER, WHEN I CALLED BACK THE LADY ANSWERING THE CALL ASKED FOR MY 16 DIDGIT ACCOUNT NUMBER, I TOLD HER I WASN'T SURE WHAT ACCOUNT SHE WAS CALLING ABOUT AND SHE TOLD ME THEY WERE CALLING FROM FIA AND SERVICED MANY BANKS. I THEN TOLD HER THAT I WOULDN'T GIVE HER MY ACCOUNT NUMBER, SO SHE SAID SHE COUN;DN'T HELP ME.
NEVER EVER GIVE OUT YOUR CC NUMBER, IF THEY ARE CALLING FROM THE BANK FOR ANY REASON, THEY KNOW THE ACCOUNT NUMBER ALREADY.
Melissa
 Oct 26th, 2009
B of A bought a number of credit card companies including MBNA, so even if you never signed up for a B of A card, you may have one. If you get a call from this 800 number (or 302-458-1590 as the caller ID will show), follow up on it. I called the number on the back of my card which then transferred me to this "Card Services Security Center" and found out that in fact there were about $600 in fraudulent charges made the day before.
Lisa
 Sep 17th, 2009
This is an automated service to alert you of potentially fraudulent charges to your credit card. The service ask you to verify your name and the last four digits of your account with a yes or a no (i.e. it asks "Is this Jane N. Doe? If yes, press '1'"). I was not asked to give any personal information other than my zip code, and when I got through to a service representative there had, indeed, been fraudulent charges to my account. If you receive a call like this and are concerned about the authenticity, hang up and call the number on the back of your card. I wish I knew how someone in Mexico got my information. . .
Sara
 Jun 10th, 2009
Robocall from from "CreditCard Company"(CCC) concerning activity. No ID from caller. Called back #. All Ops busy...long wait. Will try again later.
JMRoman
 Sep 06th, 2008
Caller identified themselves as being from Bank of America Fraud Department...stating that some questionable charges had been made on my credit card. I replied, "Oh really...and which card was this?" Caller wanted information FROM ME...and was unable to provide any answers to questions that I asked her. When I finally told her that I did not even have a Bank of America credit card of ANY kind....she hung up very quickly. So....probably the calls are being made from a phished number belonging to B of A. I called our local branch of B of A...and told them about this. I was told that there is an ongoing investigation about this situation. So....do NOT give these callers information...instead, call your local branch and find out if there is an actual problem with your credit card. BEWARE!
TB
 Jun 06th, 2008
Got a wise ass Woman who would not give me any info unless I gave her all my info first. She would not even identify herself, so I hung up.
Joe
 Mar 24th, 2008
This seems sneaky to me. I don't have caller ID, but I got a voice-mail (which sounded pretty unprofessional because the speaker was young and hesitant) asking me to call back to 1-800-427-2449. Since apparently that actually is a legitimate number for Bank of America security, I suspect the call wasn't FROM that number, but when I wasn't home, the caller gave me that number so if he called again, I'd trust him and be willing to give him my SSN and/or account number.
Richard
 Mar 24th, 2008
They left a msg stating there might be fradulant activity. I called back and the lady couldn't pull up my account asked asked for my social and I declined. I called their customer service number on the card and they stated there was no fradulant activities, and b;ocked the card to issue a new one. How is it that customer service is saying one thing and the fradulant line protection people (since this ended being a real numnber) are saying something else.
Elaine
 Mar 08th, 2008
his message is for Andrew XXXXX (my actual last name). My name is William Merritt and I'm calling from your World Port Sector Strategy Master Card Company. At the business we monitor your account for possible fraudulent charges. It is very important that we speak with you as quickly as possible to verify incoming charges and to avoid interruption of your current account. It is very important that you call us at 1 800-427-2449. We are available 24 hours a day.
Andrew
 Aug 02nd, 2007
This message is for Andrew XXXXX (my actual last name). My name is William Merritt and I'm calling from your World Port Sector Strategy Master Card Company. At the business we monitor your account for possible fraudulent charges. It is very important that we speak with you as quickly as possible to verify incoming charges and to avoid interruption of your current account. It is very important that you call us at 1 800 427 2449. We are available 24 hours a day.
Andrew
 Aug 02nd, 2007
1-800-427-2449. I went to BOA to verify it and was ensured that it is the # of Fraud Detection Card Services of Bank of America
PC Redmond WA
 May 31st, 2007
This is Bank Of America Fraud Protection - ref their website at:
http://www.bankofamerica.com/creditcards/index.cfm?template=faq
Ken
 May 17th, 2007
This is Bank of America's fraud department. I called them from the number on the back of the card and they verified the charges.
Milan
 Apr 14th, 2007
Got a call on VM from this number saying it was Daimler Crysler Card Services. It did not sound professional. I called the number supplied 1-800-427-2449 and they wanted my SSN.. said no!
ch
 Mar 14th, 2007

48 Comments