scam
account
att
customer
wireless
suspended
automated
cell
service
survey
verizon
Received a call saying my ATT account was suspended and as soon as it asked for the last 4 digits of my social, I hung up and called ATT to verify that it is indeed a scam!
Wisconsin
 1day
Called at 3:05pm. Said Att account suspended, hung up before giving info. Sounded like a scam.
Wisconsin
 1day
Call received today at 11:05 am. Caller Id showed Customer Care as if I saved this number. Did a Google search and found that it is an Att customer care number. No message left and I have not called Att (my cell provider) for any reason.
Wisconsin
 3days
Voicemail left stating my AT&T wireless account will be suspended for verification to reactivate contact them.Scam.
Illinois
 3days
I got a call saying they were AT&T and my account was temporarily suspended. press 1 to re-activate or 2 to speak to a representative, I pressed 2, and first thing the robo voice asked for was the last 4 digits of my Social. NO WAY, hung up!! must be a huge scam!
 4days
Got a call telling me my Verizon account was suspended. (My credit card # was stolen 2 weeks ago and used at a Verizon store...so I thought related.) The recorded voice asked for my pin and last 4 of social. I gave fake numbers; voice said they would call me back in 35" due to volume. I called the number back myself: AT&T. SCAM SCAM SCAM
Utah
 6days
Got a call at 2:30 AM. Did not answer and because it was an 800 number calling at that hour I blocked it. They left no voicemail.
Massachusetts
 1week
I received a call at 1am. Left a voicemail that my Verizon account has been suspended. I haven't had Verizon for almost 2 years, so how is that possible? I'm not calling back, but blocking
Tennessee
 1week
These people are scammers. Said they were from AT&T calling about my account that was suspended pending verification from me. First, if my account was suspended, how was I able to call? When I connected with a "Representative" the first question I asked was where the AT&T headquarters was located. That's when she got unpleasant with me stating no information would be given to me until I provided my number and account number. At that point, enough was enough and I hung up. BLOCK THIS NUMBER.
Illinois
 1week
Called stating they were AT&T and I was getting a $49 rebate on my phone bill. Then asked for my pin. I told them the kiss my pin.
Florida
 Nov 03rd, 2017
Claimed to be from Verizon Wireless and said my account was suspended and I would need to reactivate the account using the automated system. It said press one to reactivate or 2 to speak to a rep. I press 2 both times and it disappeared.
Florida
 Nov 03rd, 2017
They called at 11:00 PM. I think that eliminates any legitimate company or person. I blocked it
Utah
 Nov 03rd, 2017
dont answer its a scam and never give them any real info not even your real name
Colorado
 Nov 02nd, 2017
Who is this number?
California
 Nov 02nd, 2017
Not sure why but my phone identified them as "Legacy Mobility". Not sure if that's helpful but I'm glad I didn't answer it. Lol
Indiana
 Oct 31st, 2017
Received a V-Mail Message that was an Automated Call asking me to select which option, I would like. I called back. Woman who answered said she worked for AT&T, but they only send text messages, she could not provide any information about the call. Advised I would end call and report the incident.
Nevada
 Oct 26th, 2017
I also got a call claiming to be Verizon and my acct had been suspended. I knew that to be false. I hung up and contacted Verizon directly. Do not share any information with them.
Washington
 Oct 25th, 2017
Claimed to be from Verizon Wireless said my account was suspended, I would need to reactivate the account using the automated system.
Idaho
 Oct 25th, 2017
Claimed to be from Verizon Wireless and said my account was suspended and I would need to reactivate the account using the automated system.
Colorado
 Oct 24th, 2017
They say they’re AT&T but they definitely aren’t. I blocked this number
Virginia
 Oct 17th, 2017
They call multiple times everyday. It's the AT&T number, but it's not AT&T. Do what I did and block them
Texas
 Aug 14th, 2017
It's a fake. AS the caller was talking I heard a baby crying in the background. I TOLD THEM DON'T EVER CALL ME AGAIN.
New Jersey
 Aug 06th, 2017
No ATT said dont give them any info. It could be an ex employee.
Tennessee
 Jul 25th, 2017
Its ATT, but I really wish people would work on their English.
Tennessee
 Jul 25th, 2017
Said that my phone was being accessed by someone in Dallas. They asked me if I recognized the name and I told them NO and then he asked for my PIN; I got nervous because the person calling was from India and it sounded rather loud and unprofessional to be an AT&T center; Googled the number 800-331-0500 and read it was a scam... BLOCK THE NUMBER!!
Florida
 Jun 28th, 2017
Called after 8pm with a robo message from ATT stating that my phone wouldn't work and that I must go to an ATT store to upgrade my phone to LG 3 and or 4. Not sure if this message was a scam or legit.
Arch Bishop "Jimmy" Page
 Jun 18th, 2016
Called my cell phone asking for Mrs. Myers. Said wrong number. Called again asking for Denise. Said still have wrong number. Got irate and claimed I'd given her that number to call about my missing cell phone. Hung up and blocked.
New Jersey
 Oct 13th, 2015
Some dude with an spanish accent called promising a 20 dollars gift card after a 3 question survey for ATT. I immediately replied that it was very extrange for him to call me since I had never done business with ATT. He hung up.

Be aware of scam! Never ever give your credit card information through the phone.
Jr Austin Tx
 Apr 07th, 2015
Received call from 932-618-1585. There was no answer except for a 'beep' then automated voice said "goodbye" and disconnected. Called number back and incoming calls were not accepted. Message said to call 800-331-0500, which I called and it turned out to be AT&T customer service. I spoke with Mark and he advised no AT&T calls to me had been made and there were no issues with my account. He researched number and determined it was from a number registered to Reliance Communications, Ltd. which I researched further and found same info indicating it was a mobile number with some search results turning up info about India. Bottom line: it's a scam and don't speak with them should a live person reach you.
DH
 Nov 20th, 2014
AT&T Billing Department
Call is legit
Illinois
 Sep 19th, 2014
Had a charge from Feb ,2014 on my credit card for "telephone services". I called credit card company to dispute. Looks like they are moving from mobile phones to hacking credit cards now.
Bob
 Mar 29th, 2014
I did not answer. Cell phone caller ID said it was from NJ,USA. They did not leave a message.
When I called the number back, the automated voice said, "You are not authorized to call that number from this phone. Call 611 for customer service or call 1-800-331-0500 from a land line phone.
Babs
 Feb 28th, 2014
received called from this number... weird
maria
 Feb 13th, 2014
belongs to AT&T supervisor following up on previous interaction to conduct business
NOT spam
NOT telemarketer
citizen
 Feb 03rd, 2014
This is AT&T customer service for their GoPhone service at least and possibly for other services/plans they offer. I know this because I have a GoPhone account.
Jay
 Dec 27th, 2013
please block this number calls very often i dont answer
Lorene Bill
 Nov 01st, 2013
This is a scam. Report to AT&T customer care immediately if you gave scammers any of your personal information.
Yury
 Oct 30th, 2013
it is a scam. they hacked my son's sim card yesterday.
david goddard
 Oct 29th, 2013
Identical experience to that described by Iggy 8/17/13
Daniel
 Oct 24th, 2013
Called number and it was AT&T but woman advised I go to the web site and verify the number that really called me was 800-331-0500. I didn't give her any personal info including my phone number and only told her the guy had a few numbers mixed up - didn't spell it out. She was nice but I'm going to take her suggestion and go check my call record and see what is shows as the number that called me.
Donna Outlaw
 Oct 22nd, 2013
This person called my cell phone twice in a row, first time asking for Consuela. I told him he had wrong number, hung up and phone rang again. He gave me the number he was trying to reach which had the last two digits reversed. He apologized profusely but has me curious the purpose of the call - we've had this cell number 12 years.
Donna Outlaw
 Oct 22nd, 2013
Anyone else get this call after downloading an app? I rarely download from the AppStore but yesterday downloaded candy crush saga and a solitaire app then got a call from this number. I know apps can spam your phone so I'm thinking that's the way they get your number.
Gabba
 Oct 11th, 2013
It was AT&T
Julie
 Oct 04th, 2013
Called my son's phone saying his payment didn't go through and asked for updated information. He is NOT the responsible party in this matter. I am thinking that someone/something is able to call your phone from the ATT phone number to make you think it's them (although if I don't have it stored as a contact how would I even know -- it's an 800 number, afterall).

Bottom line is, I called the number back, it rings as ATT has the little tone and everything. I put in my real number it asked me for my password. I hung up. I also called back and spoke to a person this time. She asked for my password too. Sounded very legit. Could really be ATT number.. don't know. But I DO KNOW that my bill is paid up in full as usual, every month.

Something smells PHISHY.

:)
J
 Sep 11th, 2013
This is an authentic ATT customer service number BUT it is not ATT. They have used an app that cloaks their real number with an ATT number in order to conduct a bogus ATT survey. I was promised a short 1-2 minute survey for a $20 credit. After the survey they got my name and zip code, then asked for the last four digits of my Social Security number for "verification" purposes. I asked why they would need that--they already have our account info. More gobbledygook explanations from the "surveyor." I said no thanks at that point.
Caller had a pronounced Latino accent.
When I called ATT to report this they verified this is their number but it is an incoming customer service number--they never use it for anything like surveys (which are all automated anyway). They are aware of this scam. Others have given up personal info and had their cell phone accounts hacked and hundreds of dollars of charges made. Scary stuff.
Iggy
 Aug 17th, 2013
I had exact same situation as Nicole. Some Foreigner i Could barely understand asking to do an att survey for $20. $20 no way. too much. Sounded like a scam for information. I would bet its a scammer.
Ender
 Aug 12th, 2013
SCAM!! Some foreigner pretending to do a survey in order to receive a credit on my account. I could barely understand him and he hung up on me when I would not disclose my personal information.
Nicole
 Jul 18th, 2013
Survey RE: ATT cellular service. Enticement: $30 discount off next wireless bill.
David Peterson
 Jul 13th, 2013
Claims to be ATT but I am not a subscriber. Suspected a scam.. so there you have it.
Kristin
 Jul 11th, 2013
Have received this call before and called AT&T but they say its a scam and not their company
Dianne
 Jul 02nd, 2013
I received a call on a Saturday afternoon from this number. Many say it is AT & T but I do not have an AT&T account, so?
Not attcustomer
 Jun 15th, 2013
I don't have AT&T, but I received a call (no message) from them.
Tim
 May 13th, 2013
Appears to be a fraudulent spoofing of an AT&T customer support number. Beware. Don't answer any personal or financial questions.
Virtuality
 Mar 18th, 2013
Same thing happening to me. I answered and an Indian answered and blurted out a survey telling me if I answered 3 questions I could take money off of my next cell bill. He then asked 3 random questions about customer satisfaction and then for the 'money off' part...he told me I needed to tell him the answer of my 'last name' for 'security purposes'. I told him he called me...HE can tell me my last name because I wasnt buying that he was from AT&T. He guessed the wrong name and then when I told him he made some excuse about his supervisor making a mistake on his list and HUNG UP ON ME! LOL

It must be some sort of SCAM...but AT&T needs to get on this! Ive only been a customer with them for about 2 weeks! I never had calls like this from Verizon when I was with them; but actually they were ripping me off daily....so why would they need scammers?
ATT customer
 Feb 25th, 2013
AT&T customer service
BOM
 Dec 26th, 2012
AT&T DOING SURVEY JUST TALK TO THEM SAY WE DONT DO SURVEY
PETE
 Oct 29th, 2012
its AT&T
ld
 Apr 21st, 2012
ATT
Ray
 Aug 10th, 2011
No message.
E
 Apr 02nd, 2011
I had some issues with my internet on my phone so we were trying to fix it.
RhondaR
 May 18th, 2010
Here's what to do when you get the call.

Just hang up.

Then call ATT at 800-331-0500 during regular business hours and when prompted to enter your wireless phone number enter 817-688-7853 (assuming this is the cell number that called you). Speak to a customer representative and let them know that the owner of this cell phone account is using their services fraudulently, I believe phishing is illegal, and you just wanted to let them know.

PLEASE, do not abuse the customer service help, thank you. They are just like you and I, so be kind.

If you can't wait, you can contact ATT at their 24/7 technical support call center. Use the same 817 cell phone number when prompted and speak to their customer service.

Repeat, BE KIND! If you're steamed, vent appropriately. The pathetic excuse behind this is not the same person on the phone with you - unless you're a better sleuth than I am.

This effort is simply to EMPOWER you if you wish to take appropriate action, in this case being a bit-o-thorn in the call logs of ATT (in Fort Worth Texas) so they hurry and close this pathetic
Popikoka
 Mar 26th, 2010
ATT/WIreless
bigdog
 Mar 12th, 2010
I work for an at&t call center, and that is our number.
att
 Mar 07th, 2010
AT&T representative calling to find out why I had not yet activated my new phone/service from them.
Rox
 Jul 19th, 2009
Wile troubleshooting cell phone, (800) 331-0500 called my Gizmo at home so we could work on and reboot etc. my cellular phone. It's all good.
Phred
 Apr 10th, 2009
Call came from AT&T
Gary Roy
 Dec 15th, 2008
It is AT&T / Cingular wireless business center.
D Y
 Apr 18th, 2008
att help desk.
cat
 Jan 10th, 2008
add to enrique abeyta comment.
enriqueabeyta
 Oct 13th, 2007
I got bill for 265.65 from this number which i dont owe paid from my credit card.
enriqueabeyta
 Oct 13th, 2007
i have not had an account with them for 5 years and now they're calling all day for some reason, lady i called acted like they didn't call "well, how do you know it was at&?" I checked this site, lol.
ed
 Jul 02nd, 2007
got this call and it seems like its a cingular number..im not even a cingular customer. the number even tried to access my vm.
jon
 May 20th, 2007
Automated voice message, possibly from Cingular Wireless about daylight savings time change. Must manually input info for my p.d.a. device.
Sebastian
 Mar 21st, 2007
Cingular Wireless (now AT&T!) leaving an automated voice message on my cell (I'm a customer) about the daylight savings time change; goto http://www.cingular.com/dst2007
Tom
 Mar 08th, 2007
cingular wireless about late payment
nick
 Dec 02nd, 2006

75 Comments