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this is real. Similar story as people mentioned below. I applied for a Chase credit card yesterday, then got a call from a blocked "unknown" number today. The guy told me he was from chase and wanted to confirm that i was the one who applied for the card. He asked me for my cell phone number so that he could send me a verification code. When i told him that he could use the number that he reached me at, he said that he only has the last four digits and that id need to give the whole number to him. At that point i said that i was busy and would like to call back later, he gave me the number 800-278-8830 to call back.

I then called chase's 800 number that they list on the back of their credit cards (which is a different number) and a rep connected me with their fraud dept who ended up asking me the same question and made me go through the process that i described above. So this is not a scam. However, i would always err on the side of calling chase directly to confirm just in case there are scams out there
Illinois
 1week
Got a call this morning, from a "Chase Fraud Analyst" She left voicemail with a verification number and call back number. Googled her number, and number provided both weren't linked with Chase. I called the chase number on the website and they said they have no idea who it was and most likely bogus. What is scary is I applied for chase card a few days ago. If this is real they are doing a piss poor job proving authenticity.
California
 1week
Received call from 1-800-878-8830. Claimed it was Chase Fraud department. They then gave me a verification number to type in. I called the number and received nothing but advertisements from various legitimate American Businesses. The one I responded to was identified as Allstate Fire and Security I spoke to the Allstate sales person who told me that as far as she was concerned the number was routed through a legitimate service. The reason I called was because I had requested a credit card for Amazon.
California
 Aug 11th, 2017
I called the number on my Chase Card. This is a fraud number.
Minnesota
 Aug 01st, 2017
Same as below. Suspicious call, obviously from a phone bank, not a native English speaker. The guy was very rude when I asked him to for more details around why he was calling, told me it wasn't worth his time
Nevada
 Jun 23rd, 2017
Chase told me today this was a legitimate phone call. They said that although they can't verify the # they can see if someone from their fraud dept has contacted you.
New York
 Apr 25th, 2017
Same as all you read below, also include the Amazon credit cards issued by Chase. The number appears in a letter they send you. It's a little scary when they start asking questions about your credit history but it's real. I do wish they would use native English speakers and high quality headsets. (I could hardly understand the young lady who was trying so hard to help me) That would go a long way towards easing peoples fears, it does sound a lot like some cartel phone bank on some island somewhere.
Georgia
 Feb 24th, 2017
This is legit, the reason it seems suspicious is because it's actually a firm outsourced by several other financial institutions (Like Citi and Wells Fargo) for verifying credit card applications.
Texas
 Jan 27th, 2017
I also received a letter in the mail from "Chase" that listed 800-278-8830 as the contact #. When I called, the operator sounded super sketchy and couldn't give me any proof to verify I was actually talking to Chase. I contacted Chase directly and they verified my CC application was on file and did the additional verifications necessary while I was on the phone. That operator said 800-278-8830 was indeed legit.
California
 Dec 28th, 2016
I got a call from them saying they were from Chase... was skeptical so called back using the general Chase Credit Card department number... they routed me back to them. So IT WAS LEGIT! I was surprised because they were asking me many private questions at first when they called. But it ended up being Chase Security Verification.
Lucrecio
 Jul 08th, 2015
Sorry, below I said "number given in email" but meant voicemail.
H
 Mar 14th, 2013
I have a Chase acct. I am incredibly cautious because I've had an old email hacked, my Paypal hacked, and a sister who has been the victim of identity theft. My husband is a signer on my account, received a call from this number and in the message they left a case number. We thought this was strange so I called Chase C/S. They had no record of the call and no fraud alerts. I asked to be transferred to the fraud department, they showed no alerts and said it was strange because fraud is open 24/7 - the number that called my husband had daytime hours only M-F. I then told the fraud agent that my husband had applied for a separate card in his name only and she asked for the case number given in the email. She put me on hold, called the department that issues new accounts, confirmed that this phone number as well as the case number were valid, and even gave me their M-F hours for him to call back. This is legit.
H
 Mar 14th, 2013
This is a legitimate number for Chase Bank. If you applied for a Chase credit card, which I did for the Southwest Airlines card, they will call you for verification of information as part of the process, as a fraud prevention measure. Your caller ID will likely show 224-222-5000.
Dennis
 Jan 02nd, 2013
Received a message from this phone number today saying "Southwest Airlines Fraud Prevention Division". Gave me a credit card length referral number to use when calling back. Very odd.........
Cindy
 Oct 26th, 2012
Chase Bank calls when you have a fraud alert on your credit bureau info.
Tom
 Oct 11th, 2010
You people are riduclous and too suspicous. I recently applied for a new credit card from Chase and was expecting a call. I got a call from an unknown number and did not answer, and they left a message with this number saying to call back they are from Chase Fraud protection and they needed to verify information. Tottaly legit people. You all need to stop thinking everything is a conspiracy. This is a call center based in the Phillipines. If you have your head stuck in the sand and dont realize that all these calls have been offshored to third world countries where the people speak broken English, snap back to reality. You arent going to get little miss perfect calling to ask these questions, its always going to be someone with broken English. Jeez! I called the number back, verified information (which they already had because I had applied for a card), and I got my card 1 week later. Oh my goodness its a scam!!! No, it's not. Chill out! It's all good.
John
 Oct 06th, 2010
This was Chase fraud prevention calling about a credit card application for an Amazon.con Visa. I had applied for the card and have a fraud prevention alert on my file. They called to verify information from that, DOB, mortgage amount, etc. Did not ask for SSn or any other account numbers
Joe
 Oct 20th, 2009
I just received a msg from the same number when I called it back I got an answering machine msg stating Fraud Dept, but not specifically telling WHICH fraud dept. which made me quite suspicious. So I called chase directly, and they told me that they had not contacted me, nor had anyone made an attempt to open anything in my name.
Adenike
 Jan 18th, 2009
Just received a call from Chase Fraud protection. The caller id number on my cell was 224-222-5000, however, they asked me to call 800-278-8830.....sounds fishy?
Joe
 Jul 11th, 2008
I spoke to them. They say they are Chase fraud protection. I do not believe them, at least not yet. They were calling for my wife, and wouldn't talk to me about it. I'm not calling them back.
Alan
 Mar 04th, 2008
I let my machine take the call. Said they needed to verify info. I called Chase Bank to confirm a call. They had no record. This number is a scam.
jeff
 Jan 22nd, 2008

21 Comments