Card Member Services represents First Financial Services. Their phone number is 866-682-0803
. Website address is www (DOT) firstfinancialwellness (DOT)com
SCRWCARD MEMBRS May 10th, 2012
under the Telephone Consumer Protection Act of 1991 (TCPA)*, a company that calls you without your permission or without a prior business relationship must remove your name from their calling list immediately after you ask them.If the company calls you again, you may sue them for $500 for the first violation and for triple damages for each violation thereafter. You can also collect $500 plus triple damages if you can prove other violations. And even if they never call you back, you can still take action against the company for damages. For example, the law requires that the company maintain a "Do Not Call List," and a written "Do not Call Policy" which they must provide to you on demand.
Since most companies do not have a written policy, they can be sued for not providing a copy of the policy.
The words "on demand" are critical to the interpretation of this law. It is the same wording used in the California Vehicle Code requiring you to provide your driver’s license to a police officer. Legally the company must comply with your request for the "Do Not Call Policy" under ordinary standards of reasonableness.
We think five working days is reasonable, although a strong case could be made for demanding the policy via fax or overnight courier.
ucan dot org for more info
scrwCARD MEMBRS May 10th, 2012
As you all know 100’s of us (maybe thousands?) have gotten a call from Racheal at Card Member Services asking us to press one if we are wanting to lower our credit card rates. Do not take them up at their offer. I monitor 10 “who is calling me” type of websites. Several people on those sites have been scammed out of there hard earned money. Below is a partial list of numbers associated with calls from Card Member services. (My thanks to Ronin and others)
Many believe these calls are placed through a VOIP service which allow the company to place calls using a fictitious phone number. The number I have been getting calls from actually belongs to a 62 year old lady in Baltimore (nice lady!),
Many on these sites have attributed these calls to people such as;
Marketing Source One, Naperville, IL 60540
PACIFIC TELECOM COMMUNICATIONS GROUP in Olympia, Washington
CELLCO PARTNERSHIP DBA VERIZON WIRELESS -Marysville WA
Unknown sources in Vancouver Washington
As well as First USA in Wilmington Delaware.
I have spoken to executives in most of these companies as well as reviewing their copany profiles and believe them to be legitimate. Like others I strongly recommend that we all file frequent complaints with the FTC, FCC, DNC and our State attorney general’s office. Websites addresses are given below. If this company is using a voip system then it will take someone with greater resources than us private citizens to address this matter.
Here's a list of numbers associated or used by these SOB's who keep calling my home and cell NONSTOP at all hours of the day and night. Have filed complaints directly with the FTC, the FCC, the DNC, the BBB, as well as with the AG's Office here in Louisiana and will be filing one with the GA's Office in WA state. They are clearly violating the DNC, as well as breaking various State and Federal Laws in the process (Number spoofing, Misrepresentation, Attempted Credit Card Fraud, Phishing, etc.) Don't scream, yell, curse or even speak to these morons. Just keep a log of the date and time of each call you received and file FORMAL COMPLAINTS against them with every organization out there. Contact your Attorney General's Office, and let them know what's taking place in their state. Depending on where you live, you might get a hot-headed gungho type of AG who wants to track them down and stop them.
Remember, file FORMAL COMPLAINTS - EVERY time that they call you.
Came thru on my cell phone. How in the world are they getting that number? I'm on the DNC list. I know people in FL, so I answered but they hung up without saying anything.
Why, Ellen, does your mobile phone have special powers to repel a sequential or predictive dialer?
Resident47 Nov 14th, 2011
After about 20 calls in the last month from this number and mainly getting hung up on when asked to be taken off the call list I asked for a supervisor only to have the person tell me he was "Mr. Big ding." I told him the issue he then went on to ask about my wife and he got very sexual and unprofessional....I would segest not even answering the phone with this one.
How are these bank/credit jerks even getting thru to my cell? I get them all day on my landline and the cell has recently started getting them too. I don't bother to answer any number I don't recognize. If they are for real, they will leave a voice mail message.
Further information on the credit card calls - I've also logged the following numbers that they've used to call me:
I guess when they get enough complaints at one number they just sign on with another phone company.
Too bad the FCC or some other office doesn't read 'whocalled.us'
Julie, Pat, and other ''annoyed'' respondents: The DNC program has done wonders to cut down phone traffic -- within its scope -- from legitimate businesses. You expect somehow that career criminals with sequential dialers should also scrub the list?
Pile on the complaints also with the FTC and attorneys general. In 2010 the FTC shut down several credit reprice scammers based on a critical mass of complaints. The ''Heathers'' and ''Rachels'' breed and scatter like roaches, making them very hard to round up, and regulators cannot do this alone.
You might also follow on from the detective work done by Vostroi and Andy in the past month. If anyone manages to dig up a valid U.S. address, every call recipient can send these fools their own cease-comm notice, via USPS Certified with card, and lay the footing for a TCPA lawsuit.
Resident47 Sep 06th, 2011
Recieved a call from this number -- missed it -- on my cell phone. Looked it up, saw these reports and promptly put it on my blocked calls list (thank you Verizon). Life is too short to deal with scammers.
Madison Bleu Sep 06th, 2011
This is a scam!!! The pre-recorded message offers to lower your credit card interest rates before your eligibility expires. In order to talk to a live person you must press 1, which I did. The person on the line identified himself as "Tommy". I told Tommy that I was on the DO NOT CALL list and to remove my name and number from their call list. Tommy's solution was to hang up on me. I get calls from this outfit a couple times a month; they use different numbers each time. I have not had or used a credit card for years!!!
Pre-recorded message about lowering your credit card bills. Only option on the pre-recorded call is 1. I pressed 1 to opt-out - when woman answered I told her this and she hung up on me.... it's a SCAM!!!!
Agree with other -a lot of good the DO NOT CALL registry does!
Didn't pick up, no message.
Same thing, a recorded telemarketing call to my cell phone which is not only registered on the DNC list, but a business phone.
Recorded message stating "Hi, this is Lisa! There isn't a problem with your credit card, but you have a limited amount of time to call to reduce your interest rate to 6.9%, blah, blah, blah! Calling my cell!! I'm on a National DNC list...a lot of good that does me!
2nd call 8/8/2011, 8/12/2011, some credit call outfit, there number has been blocked. screw them.
When I get these calls to lower my interest rate I press 1 and give them imaginary numbers for all my credit cards, interest rates, balances due, Zip Code, credit card customer service phone numbers, you name it!
I kept the last clown to call on the line for over 25 minutes.
Keep them on the line! Feed them bogus information, people.
I actually picked up the phone to cuss these people out because they never leave a message. Upon pressing 1 to talk to a human, the lady asked me if I was responding to a credit card offer. I said no, I'm responding to tell you to remove me from your list and stop calling. She immediately hung up!!
Calling my cellphone. Telemarketers.....
In answer to Vostroi, below: Omnipoint is one of the companies that merged to eventually become T-Mobil. What you found is that the _number_ was one of the ones originally issued to Omnipoint, and is now owned by T-Mobil. You did NOT find the actual company that is _using_ the number in this scam operation ... but it is a good starting point for the Attorne General to investigate, because they can find out the actual user from T-Mobil.
Andy in PDX Aug 10th, 2011
If you suspect that this number is being used to gain access to your private information, report it to your state's Attorney General. They will investigate, and if they find the company is involved in fraud, they WILL prosecute. Complaining to the National Do-Not-Call list won't stop them.
Some of the research I've done shows that this is a scam, saying they'll lower your credit card interest ... then they ask for your credit card number. NEVER give anyone your number over the phone unless you initiated the call and _know_ who you are speaking with ... unfortunately some people are gullible enough that they will give out their personal information . What they really want is your personal information to steal your identity.
If they can legitimately lower your credit card interest rate, they would ALREADY HAVE THE NUMBER, and all your other information. The minute they ask for your personal information, hang up and contact your state's Attorney General, and report all the details of the scam.
Andy in PDX Aug 10th, 2011
Go to ftc.gov, click on File a Complaint, select National Do Not Call Registry, click on Complaints and file a complaint. If the company had a business relationship with me and had a legitimate need to contact me, they would have left a message. That they didn't is further proof that they are simply using the excuse of a prior business relationship to justify their marketing spam calls.
Called at 7:05PM tonight. I picked up and it was dead air - maybe they hung up.
This call came 30min after getting a call from 772-224-3390
("FLORIDA" on Caller ID) about lowering my credit card interest rates. They might be related.
ReallyAnnoyed Aug 10th, 2011
Got a call at 6:35PM from this number. The caller ID shows it as "FLORIDA."
A prerecorded message said I could lower my credit card interest rate (not interested). I pressed 1 to speak to a customer service rep. The phone rang 6 times then a woman asked "Are you calling for the low rates?" and I asked if they were aware that this number was on the Do-Not-Call list. She immediately hung up.
I did some research and found out the number 772-224-3390 is listed to "Omnipoint Miami E License, LLC" and is reported to be a "foreign" corporation (meaning it is not a domestic Florida corp.) Further investigation shows the names "Don Guthrie", "Cregg Baumbaugh", and "Alan Bender" are listed as Managers of said corporation. These guys are listed to an address (12920 SE 38th St., Bellevue, WA 98006) which either does not actually exist (according to Google maps) or is in some way connected to T-Mobile USA. According to the Florida corporations division this company has an inactive status (meaning they are NOT licensed to do business in or through Florida) and a search on the three names above results in Don Guthrie's name showing up with links to five (5) different companies that start with "Omnipoint" all of which are "inactive." I also noticed that there is a lawyer named Donald Guthrie listed in Florida AND the men listed above are all also listed to the address of 3650 - 131st Ave. SE, Ste. 200, Bellevue, WA 98006. The addresses in Bellevue WA are AT THE SAME office building site - within walking distance of each other and Cregg Baumbaugh is listed as "President" of T-Mobile according to WikiCorporations.
This is your final message. We have sent you several... about your credit card. Just another stupid scam! So much for a do not call list!
Damn robo-dialer. These asshats are unbelievable!
HOw do I get these people to stop calling me?
No caller id, no message.
KD Simmons Aug 08th, 2011
No name, no message --- don't no anyone in florida, didn't pickup. Just another one of those robo caller's what as waste!!!
This number is very important for the every person and it is use the all electrical and repair the all things.
ReemanRoad Aug 06th, 2011
Wanted to lower my credit card rates. Hung up and added number to my computer program PhoneTray. Now they'll get a 'number had been disconnected' message.
No one answered after I said Hello. What is an Omnipoint?
Heather again-blocked now.
Unsolicited number wanting to lower my credit card rates....reported to do not call list