debt
collection
canada
disconnected
nafs
business
company
scam
line
months
agency
A while back, when economic outlooks were better, National Action Financial Services LLC, or NASF, joined with an entity named SITEL, who claims to conduct business globally and was a very profitable customer service outsourcing company (the phone rep whom you can't understand) until the global economy tanked and the conglomerates outlook became less rosy.
SITEL, not educating themselves adequately on U.S. consumer protection laws and underestimating potential liability, began ratcheting up pressure on the NAFS collections operations to increase contributions , who then leaned on consumers too aggressively which won them at least one hefty fine in 2007 for illegal collection practices.
SITEL has not been overly generous in sharing their results since 2006, and there’s speculation that it is experiencing some losses worldwide. The fine that their collections side was penalized was absorbed and doesn't seem to have dampened their over-aggressive confrontational style. It is unlikely, given their worsening financial status, that SITEL will back off their over-zealous behavior very much for the reason that improved earnings from the collection operations are now so urgently needed, and foreign owned companies are notoriously slow to learn about American culture as well as applicable consumer law. They will likely have to take a few more significant legal hits before stepping back and rethinking the risky NAFS model.
Note: UNITED STATES SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549 FORM 15
CERTIFICATION AND NOTICE OF TERMINATION OF REGISTRATION UNDER SECTION 12(g) OF THE SECURITIES EXCHANGE ACT OF 1934 OR SUSPENSION OF DUTY TO FILE REPORTS UNDER SECTIONS 13 AND 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934.
Commission File No. 001-12577
SITEL Corporation
(Exact name of registrant as specified in its charter)
Rubber Duck
 Apr 07th, 2009
I actually had these people track me through my address. I have no home phone...only a cell phone. They actually found my landlord's number and started harassing her. She explained that I don't live at that number and the guy rattled off her address and asked wasn't this it. Of course she said yes it is but she lives downstairs and this is not her number. Then he left a message for me to call back. She gave me the information and I didn't call but they continued to harass her. She got fed up and threatened to call the police. I have never received any mail from these people. If I owed someone I'd get some correspondence of some sort. They've finally stopped calling and bothering her once she told them she'd call the police.

I was trying to figure out who it might be that I owe and I can't think of anything so I've ignored it and I am glad I have once I read all this information.
Janice
 Feb 20th, 2009
This is a debt collector who represents ADT Security. We canceled our ADT System months ago, and they never sent me a bill for the remaining balance. They finally sent it after months of me asking for it. We paid it this month but they put us into this collections cycle. They are a$$hole$ - don't do business with ADT. A bunch of sharks.
Ticked Off
 Oct 11th, 2008
This woman Barbara Hickman Los Angeles, CA 90047 323-756-2488, sits at home on her spare leisure time and plays around on telephones, When you block her number call screen she knows how to over ride and call you anyway a dead give away that she works for a phone company MCI, Verizon etc. Please report this woman she needs to lose her job or phone privileges one.
Denver
 Mar 08th, 2008
323-404-8579 This is another number thats intertwined with 1-866-840-1377 , 323-404-8579 .
D. Thomas
 Jan 16th, 2008
'hater' is a pissed off former employee of nafs of canada, who most likely was the only one there who will/has broken any rules. he tells u to call and trick the reps, too bad he's the only incompetent one. way to hold a job at a call centre buddy. you're a prize :)
LOVER
 Dec 05th, 2007
I got calls and mails from NAFS of Canada for a bogus debt of $90.13 carried over from Sprint. The invoice has its toll free number 866-840-1377.
J. Mao
 Oct 18th, 2007
HERE IS WHAT YOU GUYS DONT UNDERSTAND, IT IS A LEGIMATE COLLECTION AGENCY, THEY ARE NOT BOGUS, THEY JUST COLLECT ON DEBT THAT IS OUT OF STATUE. FUCK WITH THEM WHEN THEY CALL. THEY COLLECT ON BEHALF OF CAVALRY PORTFOLIO SERVICE WWW.CAVALRYPORTFOLIOSERVICES.COM...PAUL SALIND IS THE BIG DOG AT THIS PLACE. CALL THE PHOENIX OFFICE AND LET THEM HAVE IT. I GAVE YOU THE NUMBER RIGHT THROUGH TO THE OFFICE THERE WHAT ELSE DO YOU WANT START CALLING THEM ALL DAY AND NIGHT.
HATER
 Oct 13th, 2007
Just got off the phone with these jerks. They are looking for someone with the same last name as us and claimed they had spoken with him at this number twice before. I told her it was impossible, the THERE IS NO ONE HERE BY THAT NAME. She argued with me that they had. After a screaming match and her saying over and over "we spoke to him twice at this number". I finally told her to remove this number from their EFFING list. She said it had been removed, but I don't believe her. These people can really bring out the worst in you. Jerks.
AB
 Oct 12th, 2007
I got the recording that said it was coming from NASF Canada and to call 866-840-1377 or press 1. I pressed 1 and got the operator who said they were calling for "Thomas Dart" (not my name). I asked them to confirm the number, which they did, and it was my correct cell phone number. Dang it! Now I'm kicking myself for not asking more about them, who they were, and challenging them by saying that there have been a lot of people reporting this agency as a bogus place. I should have also told them that I knew it was illegal to cold call cell phones and to stop calling me. They've called literally more than 20 times, but I just ignored it before now. If they call back I'm going to grill them and hopefully rake them across the coals. This is rediculous and needs to stop. In fact, I can't believe they haven't been shut down yet if there are so many of us reporting that they are bogus. I also use AT&T/Cingular, and they said they can't block this number from calling me, so I'm stuck letting them call.
Scott
 Oct 12th, 2007
HERE ARE NUMBERS TO THE OFFICE

905-346-4224
905-346-4219
905-346-4221

HAVE FUN
HATER
 Oct 12th, 2007
THEY ARE LOCATED AT 335 ONTARIO ST IN ST CATHERINES
ONTARIO

THE SITE DIRECTOR IS SIF ALI

THE OPERATION MANAGER IS IAN MAXWELL

THE TEAM MANAGERS ARE TREVOR LEGAULT, KYLE PELLEGRINI AND ELIZABETH RUTHERFORD

SO WHEN YOU CALL ASK TO SPEAK WITH THEM IF IT IS A WRONG NUMBER AND THREATEN LEGAL ACTION, ALSO BEFORE ANYONE MAKES ANY PAYMENTS MAKE THEM PRODUCE PROOF OF DEBT (FDCPA) ALSO TRY TO TRICK THE REPS INTO DISCLOSING INFORMATION AND THE SUE THEM
HATER
 Oct 12th, 2007
I also have been getting numerous calls from this number and am furious. I have excused myself from important meetings because "anonymous" was calling me, only to find out it was this!
Scott
 Oct 02nd, 2007
Same as before
Also annoyed
 Sep 26th, 2007
This number keeps calling me too with the same message, I too do not "owe"
anyone! Why can't this be stopped???

Mokena, Il
Also Annoyed
 Sep 26th, 2007
I'm a newspaper columnist, and I go after telemarketers who use my time and my phone line. I just talked to their "compliance officer, Reid Houser" (from Sitel-- they own NAFS). His direct line is 402-963-3010. Call him to get your number taken off the list. Unfortunately, I don't have his home number so you can call him there. Also, executives from Sitel cleverly have privacy minders on their home phones. I tried to call Julie M. Casteel -- I'd like to call her at 3am -- to let her know how it feels to be bothered like this and to be able to do nothing about it.
Amy Alkon
 Sep 21st, 2007
a recorded message said an important call, please hold. Waited a minute and hung up.
Ray
 Sep 14th, 2007
866-840-1377

Debt collector that hides behind the canadian border and harasses people for bad debt that been written off over 10 years ago.

I have told them that if they call me once more on a Mobil credit card claim of 68 dollars from 1993, I will sue their ass into extinction. Calls stopped for about 2 weeks and resumed.....computer voice only.
J. Arnold
 Sep 12th, 2007
This is a nuisance. I refused to wait on the line when someone like this CALLS ME.
J Smyth
 Aug 14th, 2007
I've been harassed like everybody else here for months by 866-840-1377.

Now I'm paying them in kind. I call several times a day. I say nothing, until they hang up in frustration.

Protect yourself from being victimized by them, by first dialing *67, then 1-866-840-1377.

If you do that, they just get "PRIVATE CALLER" on their caller ID, and can't retaliate against you.

When you call, don't say anything. Cover your phone's mic so no noise is heard by them.

If they get thousands of such calls a day, they'd rethink their business strategy.
John
 Aug 02nd, 2007
My story is the same as I have read on this web sight. They have been calling me for 8 months. I have talked to a supervisor. They say they will continue to call. Has anyone found a way to stop the calls.
Aggravated
 Jul 31st, 2007
866-840-1377
866-840-1377
NAFS of Canada


10:59 AM Central Time
Saturday 7-7-2007
Called Houston TX 77036
Robert Kent
 Jul 07th, 2007
They would keep calling and I called them back today. They answered my call and the name of the company is "NAFS of Canada." They were locating the person who sold me this house five years ago. They acted rudely when I asked them to remove this number from their calling list.
Raj
 Jun 22nd, 2007
I am getting these 866-840-1377 calls at least 10 times a day! They are starting to tick me off so bad. I also get the Toronto ones, and also an 866-250-4656. I am so happy to have found this site with others that are having the same problems as me, at least now I know Im not going nuts! LOL!
grrrrrrrrrrr
 Jun 20th, 2007
866-840-1377 keeps calling after hours, day and night. sometimes there is no one on the line. there is no diept owed here.
william carr
 Jun 11th, 2007
We should start calling them. David L. Beckman, Jr. is the new Chief Legal Officer and Corporate Secretary - maybe someone can find their phone number for Sitel and return the favor? Article:

"Sitel Appoints David L. Beckman, Jr. Chief Legal Officer and Corporate Secretary


Previously Represented Leading Business Process Outsourcing Provider at Law Firm

Nashville, Tenn.—April 26, 2007—Sitel, a leading global business outsourcing provider formed by the January 2007 merger between business process outsourcing (BPO) providers ClientLogic and SITEL, Corp. today announced the appointment of David L. Beckman, Jr. to the position of Chief Legal Officer and Corporate Secretary. Beckman will have global responsibility for legal matters and is part of the senior executive team at Sitel. Beckman joins Sitel from Frost Brown Todd, where he represented Sitel and grew familiar both with the company and the standards and practices of the industry."
Nate
 May 30th, 2007
I too am one of the unfortunate members of this club. Don't you just love the threatening "We will not got away" part of the message. The guy sounds so angry. Their computer calls my number so much it must be angry too. Sounds like the two of them need a group hug (LOL). Anyway, if we owed them money or whatever the want, wouldn't we get a bill in the mail. Thanks to this site I now know who and where these people are and have given it to my lawyer. Harrassment is illegal after all. As for the calls, I've put the number on my call rejection list with my phone company. Good luck to all of us.
Ticked-off
 May 11th, 2007
I've been getting the same stern taped message regarding a financial matter "that will not go away" from a variety of numbers, including 866-840-1377. Another one of the numbers showed up on my Caller ID as 000-000-0000 Toronto. For the past week 866-840-1377 has called at least once per day though they only leave one message and it is always taped "on-hold" type music. Given this & the comments about the number disconnecting after telling the recipient to hold it sounds as though they're incompetent or a scam of some sort ... but what sort? I also find it interesting that one poster here was told the call was an attempt to collect a debt from Sprint - I was not receiving these calls before I signed up with Sprint back in March. But I never get them on my cell phone, only my land line.
And how can outgoing calls be made from a "disconnected" number? The whole thing seems screwy.
Harry
 May 08th, 2007
Hey guys! They called me back, so I called them up. They were looking for a Shiela Blanchard and I said I was (I'm a guy). The rep sounded flabergasted, but said it was in regards to a $312 Sprint Bill from 2002. I said I'd be happy to send them a check (^.^) and all I need is their info. Here's what I got:
National Action Financial Services, Inc.
165 Lawrence Bell Dr Ste 100
Williamsville, NY 14221-7817
Phone: 716-565-1020
Fax: 716-565-1035
Web Address: www.sitel.com

I'm thinking of either adding their address to a spamming cycle, or possibly have some of my "friends" visit them in NY. Hehe. Also, this company is ALL OVER the internet as a fraud company. If they call you, and you have some free time, feel free to screw around with them, as they are not a threat.
Anonymous Again
 Apr 12th, 2007
I'm thinking of saying I "AM" the guys they're looking for, just to see what they actually say. I'm going to try and get as much personal information on them as possible and post it here. Wish me luck!
Anonymous
 Feb 28th, 2007
I've received roughly 30 automated voicemails over the last two months. Says it's a NAFS of Canada regarding debt collection and to call 1-866-840-1377. Finally called them and they asked for a name of someone who does not live in my residents. Asked them to remove my number, calls continued. Called them back a week later and informed them again there is no one here by that name. Calls continued. Their operators are rude as well. Will be taking action with the FTC.
Ed
 Feb 16th, 2007
I have been getting a call from 866.840.1377 daily. Like others claim of debt collection, though all debt collector practices I am aware of are communicated via mail NOT phone. Additionally, the messages came AFTER the hours of operation left on the message (8.48pm). This seems like some sort of vishing or scam. Routing though Canada or some other country avoids the "Do not call" list restrictions.
N.Brookings
 Feb 14th, 2007
How can this be stopped? Incessant calling, although I am on DNC list and have a private unlisted number. Is there a law enforcement agency who can help? I am so sick of this, I cannot think of anyway to stop it except get rid of my phone.
Think it might be worth it.

As "the Jester" says, call comes in also from 770-248-3088, and a St. Catharin, Ont number - all connected to same harrassers. AtlantaNOR call
also connected to this bunch.
gr
 Jan 03rd, 2007
I am astounded to see all of these testimonials from people that have been victimized like myself from this phone number. I have traced it to:
National Action Financial Services, Inc.
3587 Parkway Ln.
Norcross, GA 30092-2827 Phone: 770-248-9909
It is a Private Subsidiary of:
SITEL Corporation [a Minnesota Corp.]
7277 World Communications Drive
Omaha, NE 68122 Phone: 402-963-6810
I have now started receiving calls from 866-840-1377 and have traced it to:
NAFS OF CANADA
SITEL Customer Care, Inc.
335 Ontario St.
Catherines, Ontario, Canada L2R 5L3
Phone: 905-346-4299
Mr. Ronald E. Reno is VP of Finance & Treasurer for SITEL and also Assistant Treasurer for NAFS,Norcross.
I have sent a certified CEASE COMMUNICATIONS letter (w/ return receipt) [$4.64] to NAFS, Norcross (with copy to Reno) as recommended by lady from Fed. Trade Comm. and reported it to National No-Call.
Maybe you all want to do the same.
Ole
 Jan 03rd, 2007
another call...815am 12/30/06. A woman saying this was a contact number given for someone, whom I informed her hasn't had this phone number for 2 years...please take my number off the call list, let me speak to the supervisor...then she hung up.
Kitty
 Dec 30th, 2006
Getting calls going back several months. Usually it's a post-8 p.m. call that thanks me for my patience and then hangs up on me(!).

Today though the call was about debt collection in Canada and gives the number 866-840-1377 (rattled off at top speed, meaning (I have to guess) they don't really want you to call).

Anybody got any idea what kind of scam they're running?
Morely H.
 Dec 29th, 2006
call comes in from 770-248-3088 in Atlanta GA, and the message says blah blah from Canada and is an attempt to collect a debt,,, call 866-840-1377... I cant imagine who this ...I think it;s a scam and I am not callin these fucks

the jester
 Dec 28th, 2006
caller hung up after answering, it happened several times over the last few months
H. Stirling
 Dec 28th, 2006
I received a phone call from this number on my cellular phone
MS.HOLT
 Dec 27th, 2006
Debt collector. Have been calling for some other person since last summer. I keep telling them to take me off the list. They said they will see what they can do.
R.
 Dec 26th, 2006
This number called tonight at 8:48 p.m. It was a recorded message about a debt collection agency and Canada. I have also been receiving messages to hold and then the phone hangs up. I tried the number back and it says it is disconnected.
M. Tucker
 Dec 22nd, 2006
a man from this number called at 3:46pm 12/21/06 and asked for Lorinda. I stated that this is no longer her number, hasn't been for 2 years since I got the new number. He asked if I had a contact number for them. I then told him I had the number for 2 years, I don't know who or where they are, it is not me, and I know more about them then I care to. I also asked to take my number off their calling registry, and the man said he could not do that. I asked for his supervisor, and he hung up. This is not the first call from this number. I've had many over the last 2 years, all registered as a georgia call on I.D. This is just the first time I finally got ticked off.
Kitty
 Dec 21st, 2006
This company has called at least 5 times, based on our caller ID, but never leaves a message. A few times, I have picked up, but they rattle off a number to call and say it's regarding a collection call, and I can't get it written down. Tonite, I got it and called. They asked for a name of a man I have never heard of. I told him no one here had that name, then he rattled off a non-existant address that supposedly went with our phone number, which I told him was invalid. He apologized and said he would remove our name...whatever! Sounds like a scam to me....
LAM
 Dec 07th, 2006
This number calls over and over seems like daily or at least every other day. The last call that I actually picked up was 11/21 it said something about a debt collection and gave an 800 number the recording said Law offices of Jonas and Burgerman at the 1-800-713-6306 number
Laurie
 Dec 02nd, 2006
I have received a phone call from this number twice and it always says to call 1-800-713-6306 about debt collection. Well, I have no credit cards and my only debt is my house and equity line so I figure it is a scam. The number I call is a law office, but the name on the machine is too hard to understand, which I think is on purpose.
A. Kirby
 Dec 01st, 2006
it's a timeshare scam
paul
 Nov 28th, 2006
I never can get the message from the call. The only thing I get is a debt collector is trying to collect a debt.
David
 Nov 22nd, 2006
I just moved in to my new home and got this call about debt that need to be collected from Canada.
they said it was an important message and had to do with debt collection. And to call a 1-800 number which they did not repeat the phone number and the end of the call. When I called the number on my call ID, the number has been disconnected.
G. White
 Nov 16th, 2006
I was on the other line when this number called through and I didn't answer it. It left a v-mail saying "Thank you for your patience while on hold 2 times" then hung up.
Mike Mitchell
 Nov 07th, 2006
It is Nov. 3rd, 2006. This stupid number has called me today and also on Oct. 31st. I don't answer the phone to people I do not know. But the number says disconnected. Why do they keep calling then?
annoyed
 Nov 03rd, 2006
They have called me numerous times with a recorded message stating that they have an URGENT business matter to discuss and asking that we press #1. We do, and then receive a message to call another number between 8 am and 11 pm EST. I have tried to call that number and the line has been disconnected, as has the phone # showing up on caller ID. Last evening, 10/31, the message now says they have a debt collection issue to discuss and directs us to call another number. I have been on the DNC list for over 3 years. What gives?
S. Tillery
 Nov 01st, 2006
They called 10-27-06 @ 11:14 a.m. A recorded message gave a toll-free number to call and the hours of operation. They said it was an important message and had to do with debt collection. They did not repeat the phone number. When I called the number on my call ID, the number has been disconnected.
G. Green
 Oct 27th, 2006
I just got this call 10-27-2006 and I thought it was my boss calling me but when I answered it, it said the same thing "debt collection blah blah (I think they said the word CANADA) an I didn't know what the 866 number they said. That was when I went to this site and looked up the information. I am not sure if I should call them back. I don't owe anything. lol. I mean we all have credit cards to pay but I am always paying them!
annoyed
 Oct 27th, 2006
I have reported this to the Indiana Attorney General and they said the company is NAFS (National Action Financial Services). They continue to call me (about 20 times). My husband called the 866-840-1377 number and they said that they are a collection agency. They said they would take us off the list since they had they wrong person, we'll see.
S. R.
 Oct 23rd, 2006
Just got it too. I never call answer or call these numbers. I think its a 'hook' that agencies use to see if you still have a live number and when you call back you're confirming that! They know you won't answer but now they know your number is still live.
Auspatriotman
 Oct 20th, 2006
This number called my house while I was at work, the messege it left on my answering machine was "please wait while on hold." It said that twice, then disconnected.
Chantie
 Oct 12th, 2006
This is just a ruse to find out if your phone # is active. It is used by a scam lawyer/collection agency. I do not reply to their incessant calls, but they did trick me into picking up the phone and confirming their other calls have indeed been received.
C. Pike
 Oct 10th, 2006
This number has called me many many times. I don't answer it since I don't recognize the number, but the message they leave is something about a pressing business matter and to call 866-840-1377. My wife tells me that she did answer it once and they told her to have her husband cll the number above. The last date they called was 9/6/06.
David Sunde
 Sep 07th, 2006
This person left a message told me to call regarding a pressing business matter and that it was not a sales call
Brenda
 Aug 30th, 2006
First got a call that said, "PRIVATE," then this one; a partial unintelligible message was left. Sounds very fishy; will not answer again.
JK
 Aug 28th, 2006
This number has been calling me also. I spoke to someone today and they told me that they were attempting to contact my husband, mispronouncing his name, regarding personal business matters. They told me to have him call 866-840-1377 operator #33. I told them I must know who is calling. They wouldn't tell me. When I requested that they stop calling me, they said they would not. I told them I would report them to the Indiana Attorney General, and I have.
S. Richardson
 Aug 23rd, 2006
This number calls my house all the time - 8-17 at 9:01am, 8-14 at 4:27pm,11:02am,and 8:38am, 8-11 at 9:20am, 8-8 at 6:13pm the list just keept going. They never have left a message or spoken a work. When I called back the number says disconnected. My home number has been on the DNC registry for months.
K. Hilton
 Aug 20th, 2006
This number continues to call my home. Leaves no message, and when we do pick it up, it asks us to wait, then disconnects. The phone number when called back, has been disconnected????
T. Roth
 Aug 17th, 2006

63 Comments