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To all the ones saying this is Macys or Bloomingdales you are liars!!!! I have never had either credit card nor with the security issue ever get one now nor will I ever shop there again. This is a scam company!!! DO NOT GIVE THEM ANY INFORMATION AND CONTACT MACYS DIRECT!!!!! BE AWARE!!!! SCAM!!!!!
Cheyenne
 Jan 29th, 2014
Called my number and never left a message. I love Google, led me right to this site.
Anonymous
 Jan 28th, 2014
for goodness sakes people...this is a scam!!!! They try to get you to make a payment over the phone for your credit card (Macys)....yes they have some information,but what information is held confidential these days??? These people are good....they will do what they have to do to make a buck. If it was a true call, from Macys or any 'real' company for that matter, they would leave a detailed message and a phone number to call them back, they would not ask you to confirm anything because they called you, they would not be so rude etc.....they have called me on several occasions, ironically a couple days after I make a purchase at Macys, so I know I do not have a past due balance....one time I was atually at Macys when they called, I told them that I would go make a payment right now as I was in the store...they discouraged that and still tried to get a payment over the phone...really people?? If you answer and they ask you to verify any number be it Social Security # or Acct #, give them all zeros or / and ask them to verify who they are. Irritate them too...
anonymous
 Oct 04th, 2013
They call up to 15 times a day and never leave a message, but fill up voicemail with dead air. If I answer, they usually hang up. Twice, I have been connected to thickly accented men asking for 2 different people who have never lived here. I told them to please take the number off the list, but the calls have only increased since then. It is total harassment.
annoyed
 Jun 16th, 2013
I called the # back and let them know that we don't have a Macy's acct. so to please stop calling. The person how answer asked for my phone # to take us out of the calling list.
Hope this stops the calls now.
M
 May 22nd, 2013
Calls come in and do not leave a message.
JDS
 Apr 16th, 2013
This person calls at 8:25am. Nobody answers the phone. Then they keep calling every 2hrs or so. This is called harassment in my book. These people need to stop calling.
JBiv
 Mar 01st, 2013
MY REPLY TO FUNNY. That's what you've said: yeah, this is funny. I mean i find it funny at least. I work at this number so i can tell you that it's not a scam. when someone calls you saying your past due, it's a good idea to listen to them before you get even further into debt.

My question. WHAT about calling to people who DOES NOT have debt with Macy's or their account is current or THEY DO NOT HAVE MACY'S f..g card??? My account is current and due date is in 2 weeks. They call me 6 times a day, including weekend and waking up my kids. Why you violate privacy of this group of people??? I am going to close my Macy's account. Nothing else to say.
Annie
 Jan 22nd, 2013
This is harrassment... this company calls me 10 times a day... my payment is not due for 2 weeks and is only $16.00 !? Any suggestions on how to get them to stop?
Annoyed
 Nov 02nd, 2012
tired of them calling me all day long...especially when im at work..I work for MACYS!! for gods sake..and i dont even own a credit card!
Tanya
 Oct 30th, 2012
it's macy's collection dept
ag
 Sep 28th, 2012
I am being harrassed all day by this company. My payment is only $14.00 per month. I was inundated by medical bills last month and since I am on a fixed income the payment is set for Wednesday Sept. 26. My balalce is on $164.00.

I am being constantly harrassed for $164.00
Cheryl
 Sep 24th, 2012
yeah, this is funny. I mean i find it funny at least. I work at this number so i can tell you that it's not a scam. when someone calls you saying your past due, it's a good idea to listen to them before you get even further into debt. About 80% of the files i work these days are folks who hang up and get defensive so they go even further past their due date and get more late charges and credit score dings. and if you think you have some kind of legal case against macys we-he-hell think again, read your contract before you sign it okay? okay.
Funny
 Aug 16th, 2012
I HAVE BEEN RECEIVING THESE CALLS SEVERAL TIMES A DAY. I HAVE READ OTHER COMPLAINTS AND THIS SEEMS TO POSSIBLY BE FROM MACY'S. IF IT IS, I WILL CANCEL AND FILE A COMPLAINT IMMEDIATELY. THIS IS NOTHING SHORT OF HARRASSMENT. THE FCC SHOULD KNOW ABOUT THIS AND SHUT THEM DOWN!
CCOLA
 Aug 12th, 2012
Indian call center for Macy's. I asked to be transferred to a representative n the United States. The Indian rep claimed that he did not understand me and refused to o acknowledge my request. I hang up due to the recalcitrance exhibited by the rep.

Perhaps you may also choose not to deal with Indian reps to which may force change in Customer Service practices.
Tom Smith
 Jul 04th, 2012
MCCS really sounds like a rotten peach, with practices that would attract many consumer lawsuits, execpt for one problem. On the face, the retail cards are issued by Citi Group, which would be the lender, or original creditor. Normally I would cite FDCPA as a defense platform and a means to stop the hassling cold, but it covers only third party collectors. Presumably only state collections laws would apply, and not many address original creditors.

Here's where it gets cloudy. Macy's, or rather its parent Federated Department Stores, has a confusing deal with Citi Group regarding ownership of its consumer credit accounts. MCCS manages them all but does not own some of them. Citi and Macy's don't share account info, according to one Macy's call center rep.
http://creditboards.com/forums/index.php?showtopic=342230

It is very hard to pin down if all or only some Macy's accounts are collected as 'first party' prior to charge-off. It would be lovely if the comment from 'RH' over two years ago proved correct, or at least MCCS could be legally defined as a third party collector. Then any one of you getting bullied by MCCS could readily spank them in court at low or no cost.

Related discussion from October 2010 may be found here:
http://whocalled.us/lookup/7275565492

In a somewhat related note, twelve years ago Federated paid out around $14.5 million in settlement for rotten debt collection practices. That case was on different grounds, but it does not appear FDS has learned much from the punishment.
Resident47
 Mar 24th, 2011
This company is not associated with Macy's. They are relentless with the calls but when we answer we get hung up on. Tried to call back and get an answering machine. SCAM!
Todd
 Mar 24th, 2011
I am getting calls from 727-556-7300. Same junk. I need them to stop they call 10 times a day!
K LaGrange
 May 16th, 2009
Macys and IO spoke today. This is NOT macy's. It is a collection agency that finds phone numbers they buy from yoiur friendly neighbiorhood phone company, or other retailer, then they attempt to get you to pay a debt you do not owe. It IS a scam.. Have Macy's credit department call this number. If enough of us do that, Macy's will shut this illegal operation down.
RH
 Feb 11th, 2009
This company is Macy's Customer Service. My father passed away in April of 2008. After telling them over a dozen times that my father is dead they still continue to call and harass us. Ban Macy's from your Shopping list. My mother is ill and they have the ignorance to continue their exceedingly poor practices. They disgust me and everyone will know it.
Caller ID: MCCS - 727-556-5772
Caller: Macy's Customer Service
Caller Type: Telemarketer

Call the BBB of Clearwater, Fl. Report your harassing calls!!! THis is where the call center is located.
Peter
 Feb 08th, 2009
Past 3 weeks been getting a call from 727-556-5492. I am on the Do Not Call Registry List, have told them to stop haressing me, threated them with my local police dept, and they will not listen. I have had a stupid indian twice, and yelled in his ear. They will never take NO for an answer.
Andew
 Aug 06th, 2008
Correction... they didn't call from 928-819-9988; that was one of those Spanish recording calls. :-/
vrweber
 Jul 26th, 2008
I got calls on my cell phone from this number two to four times a day for just over a month. I only answered the first call, at which time I refused to confirm my name and the last four digits of my credit card (and asked to be removed from their list). During the last week of these annoying calls they tricked me into answering a couple times by calling from different numbers 727-556-5772, 513-573-8739, 513-573-8028, and 928-819-9988). During this final week they also left a message for the first time, asking Carolyn Kirby (not my name!) to call back regarding an "important business matter." Sooooooooooooooooooo annoyingly aggravating!!!

(Just for reference, since it comes up in so many of your messages here, I do not, nor have I ever, had a Macy's or Bloomingdales account.)
vwbug
 Jul 26th, 2008
This is telemarketing....Stop calling....
Phillips
 Jun 13th, 2008
Absolutely relentless, calls more than ten times daily, never answers and has left message only once. "This is not a solicitation" and then strarts trying to sell a charge account. Incredibly annoying.
J Smith
 Jun 13th, 2008
I received a call from this number, and it seems to be a collections service that Macy's uses. The whole situation seems fishy.
Mocah
 Jun 12th, 2008
Just started getting the calls yesterday 6/10/08. About 5 to 6 times a day. same thing no message no # to call back. got the # by *69. I don't have any dealings with anyone at this # The area code (727)is from FL.
BOB K
 Jun 11th, 2008
I get called daily from 727-556-5492, which always appears as "unknown" on my Caller ID. The caller never leaves a message! I've repeatedly asked them to remove my name from their list, especially since I do not even have an account with Macy's or Bloomingdale's; however, they have yet to remove my name because they keep calling me! It's very annoying and rude!
Michelle
 Jun 11th, 2008
Got a call from an operator in the evening asking for someone that wasn't me. I told her it was a wrong number and she sounded incredulous and asked me if I was sure. I repeated my answer and she hung up.

This morning I get a call from the same number and its a recorded message telling me that all operators are busy and to hold on. It was followed by a musical chord and then nothing. I then hung up.
Jon
 May 28th, 2008
Called on a holiday (Memorial Day) - left no message.
LT
 May 26th, 2008
I keep getting phone calls from the following number 727-556-5492, they do not leave a meassage or nothing. Stop calling me if you are not going to say nothing. Do not call me any more, I think its some kind of scam going on.
D Reed
 May 26th, 2008
Of all the calls I have gotten from unknown callers, this is the worst. The answering machine instructs callers to leave a message, but this caller leaves a "dial tone" message, and has yet to leave a real message.
B Reese
 May 13th, 2008
Cell phone rings with 727-556-5772; so far, NINE calls in a four hour period. Have begun to leave messages now on voicemail: "This is Macy's regarding a personal matter... please call 1-800-872-9669. I don't even HAVE a Macy's card...
Unknown
 Feb 06th, 2008
Got a call this morning at 11:00 am, spoke w/ someone and I advised that I'd be paying 2 weeks from today... Got another call from this same # at 2:29 pm the same day and they didn't leave a message. I called and was on hold for over 15 minutes and got no answer. Isn't there a limit on the # of times they can call you per day when you already spoke w/ them???
Pissed
 Jan 25th, 2008
I got called in the middle of the day at 12:31
Eloise
 Jan 23rd, 2008
This is to report that Macy's, a department store, retained certain collection phone service, up to date, I have recorded the following numbers: 513-573-8739; 702-366-0303; 866-849-3243; +7778888. I have had Macy's card for over 10 years and never missed a payment; During the month of Dec 2007, I didn't receive Macy's bill; I called Macy's customer service and reported this situation, customer service person promised to send me a substitution bill; I sent my payment any way but 3 days later than the supposed due date. Appears Macy's immediately sent my account for collection ($51). The collection phone service called me with different phone numbers, and 3:00 a.m. early morning. I just assigned "silent" to Macy's collection numbers and block all "unknown" or "private" caller. Seems Macy's collection phone service is malicious, no real good faith to solve issue; I canceled Macy's card immediately. I can always use regular credit cards, which just add financial charge if I inadvertently missed a payment.
Guest in LA
 Jan 22nd, 2008
This number must be a fraud! Don't answer! They have been calling me from 1/8-1/19 everyday! even at 9 in the morning! everyday for almost two weeks several times a day! THE NUMBER WAS 727-556-5772!! leaving no messages and when i called them back there was an automated message saying it was the credit center!
N
 Jan 20th, 2008
They've called twice in 2 days. They call to offer more credit limits. Screw that. I told them "NO THANKS" and then they called again the next day.
Chip
 Jan 02nd, 2008
I've gotten a call from this number at almost the exact same time of day every day this week, which had me wondering if I was on some tryp of auto-dial type-dealie. My husband researced and discovered it's something with Macy's, but I've never even set foot in one, let alone owe them money. They've been calling my cell phone, which worries me because I can't understand where they got my number from. I have yet to answer the phone when they call, but they never leave voicemails and always call at almost exactly 3 pm daily.
Katie
 Dec 18th, 2007
Said his name was Anthony Johnson and was calling about an upaid VISA card balance. Since all my VISA cards are debit cards on my business accounts there could not be a balance due. I asked him for the last 4 digits on the card and at first he wouldn't give it and then gave me 4 numbers that don't match anything I have. Told me I must call an 866-593-3926 and do it immediately. Then he called back 3 more times in next 15 minutes. When I asked him where he was and for whom he was calling, he would only tell me to call the 866#. I had looked up the calling # in reverse directory and it said Florida & FACS and I asked him if he was in Florida and he said, "No, I call via this # but I'm on an Island." Since I felt like it was phishing,I didn't call the #. Today he has called 6 times, despite my asking him not to call back. I've called Visa, my bank, etc. etc.
Linda
 Nov 30th, 2007
They have called my house every day for a week between 3 and 7 times per day, never a message. I looked it up today because I happened to be home trying to make dinner, and they called 3 times in less than 15 minutes (why would this EVER be necessary?), and when I called it back it said they were closed and it was a "credit center" no company name. This is so obnoxious. If this is Macy's it is absolutely shameful behavior for a supposed nice department store. I am going to call Macy's customer service number tomorrow to complain.
Dana
 Nov 29th, 2007
I, too, am getting calls from FACS (caller id) and the number is 727-556-5772. We have a Macy's acct., but it should be fine. I'm guessing if they are truly a fraud deal, then they must have somehow tapped Macy's acct holder's information.
Cindy
 Nov 25th, 2007
left voicemail, accented voice saying to call a 1-800 number regarding an "important business matter"
i received a similar message yesterday from the same area code
M
 Nov 21st, 2007
Ignore
Jennifer
 Nov 15th, 2007
Overly aggressive tactics.. Our payment isn't even late! They're taking action on a current account calling us 3 times an hour 2-3 times day for the last 3 days now.
J
 Oct 17th, 2007
They wanted me to give them my account info said no!
Melissa
 Oct 17th, 2007
The caller ID shows Florida on the company phone and when I said hello no one says anything. It sounds like they are on the road driving. After this call , decided to call the number back and the Operator said if was for Macy's department store, she was asking if I had a credit card and ask what number my phone number was so they can remove it off the distribution list. After lunch time, I received another call with no response. I will have to report this number or do what ever it takes to trace this number.
SJ
 Oct 17th, 2007
This place calls me early mornings on weekdends and never answers, I have turned it in to the controlling agencies.
jerry
 Sep 29th, 2007
After breather phone calls from the number above at odd hours for the last two weeks, I have filed a police report with the Seattle PD, I have complained to the Attorney General's office in Washington and Florida, and I have complained to the Executive Offices of Macy's. I further intend to contact local radio talk show hosts and see if any of them will pay attention to this problem, if Macy's doesn't take me seriously and put a stop to this nonsense.
Kate
 Aug 03rd, 2007
keep getting calls on cell from this number
annoyed
 Aug 02nd, 2007
Kept getting calls from this number. And when asked who they are and where are they calling from, the person on the other line was reluctant to answer. The only answer was that "it is an important business matter and that I have an upaid balance on my card, when in fact it's completely paid off".
D
 Jul 31st, 2007
not a scam, it is fds national bank/macy's credit services. it is legal calls and follows fed & state guidelines also read fdcpa guidelines. if people would ask in a rational manner on the phone they would find out
bean
 Jul 06th, 2007
Important business matter. Please call 800-369-7107. Macy's, or Credit Collection Services.
Joe
 Jun 19th, 2007
they call my house constantly all day long don't leave a message and if you answer the phone they don't say anything the line is dead
Adrienne
 Jun 15th, 2007
They keep calling my wife and asking about payment on a Macy's account. We tell them that we're current and they just hand up. Sounds to me like they are fishing for account numbers.
JNC
 Jun 07th, 2007
no message, but suspicious. I've never received a call or know anyone in this area code.
mary
 May 09th, 2007
A strongly accented and surly man gave his name as Jason Watson. Demanded my wife call 866-593-3926 and said only that it was a personal business matter. He said the company was Technologies, maybe Etech? I cannot be sure.
Gary T.
 Apr 26th, 2007
this and other similar numbers keep calling my cell phone. it is ver iritating. i do not answer calls i do not know and this one i don't know. they never leave a message. how do we get them to stop calling. i do believe it is a scam so do not give them ANY personal information.
Dawn
 Mar 01st, 2007
It is from Macy's, collection department!!!
Jorge w. Bush
 Nov 13th, 2006
They call quite often, but I wouldn't answer, the line was dead when I did or I wasn't at home. Finally, when I did answer and got a person they asked for someone who has never lived here and that I don't know. Even stupider, they tried to leave a message for this non-existent person!
Mar
 Nov 12th, 2006
11/9 12:05pm
11/7 6:14pm
11/7 2:17pm
11/7 1:58pm
11/6 7:53 pm

They won't stop calling!
Marci
 Nov 09th, 2006
Number in caller ID serveral times on the one time i answered it was a male,his englist was very hard to understand. Said something about Macys. Told him it was too late and hung up.
K RIchard
 Nov 08th, 2006
I have just started recieving phone calls from this place also. I have heard rumors that its a scam but I am not sure. Anyways, ANY place calling you for ANY manner must cease if told to do so. Contact your local law enforcement for a call trace # ie. *56. Use that after a call from them a few times and contact law enforcement again. Then you can get information on the business and look into civi/criminal proceedings.
JPM
 Nov 07th, 2006
Repeat calls from 727-556-5492. We do not know the caller and never pick up the phone. They have never left a message to call back.

We are on the national as well as the state do not call list. Sure would like to put a financial hurt on these people if they are violating the law.
Jeff
 Nov 06th, 2006
I too have had a call from them daily from theses guys. I have not picked up until last night. A man who pretended not to speak English kept telling me I was over due on my Macy's account. I said I would check my account online and pay that way. He insisted on knowing how much. I hung up.
JLT
 Oct 30th, 2006
I get this call in Portland OR and when I answer they hang up
Jay
 Oct 26th, 2006
(cont) my call was at 12:10pm
Vicki
 Oct 24th, 2006
no message...no one spoke when I answered the phone
Vicki
 Oct 24th, 2006
Called 9PM Sunday Night. Bill collector?
DoctorCalabria
 Oct 22nd, 2006
They called me three times today 10/17/06, and twice yesterday.
Roger Kennedy
 Oct 17th, 2006
I called the number back and was told credit services but she would not tell me what the call was about but wanted my informatin which I would not give. There has to be something that can be done about these type of phone calls. This number is on my caller id at three times a day.
Marianne
 Oct 17th, 2006
My dad received the call on his cell phone. An Hispanic kept asking for his card number. He replied that he didn't have a card and hung up.
Dave
 Oct 16th, 2006
Message said it was Macy's regarding a "personal matter" and to call 1-800-872-9669. I don't have a balance, so I have no clue what "personal matter" I could have.
Jill
 Oct 11th, 2006
they constantly call, when I answer, just dead air, when I call back, same dead air. What's going on?
linda
 Oct 10th, 2006
Picked up ... noone there. ATT reverse lookup lists this # as a political action committee. Returned call and was told that I had reached FDS Bank, a sister company of MACY'S. FDS is NOT a bank. They are the arent company of MACY'S.
Chuck
 Oct 09th, 2006
Called twice in span of 10 minutes. Did not leave a number either time.
Liz
 Sep 28th, 2006
"This is Mr. Maloney calling for Ann *. Please return my call at 1-800-782-7754."

Returned call. Automated response saying it was Macy's and asking for account number. Pressed 0# instead and was transferred to an call center in India "authorized to handle credit services for Macy's." I asked for some evidence that they were in fact Macy's, that I was returning a call and the only information I was willing to share with them was what they already had - my name and telephone number. Agent kept asking for additional information and then looked for my records based on name and phone number and said I had no balance owing and he didn't know why I had been called, probably an automated call.

Macy's telephone customer service is the most inept I've ever experienced, so this probably really is Macy's, but who knows?
Ann
 Sep 28th, 2006
Just got a call from them called back and got an automated message saying they were a credit center
Aren
 Sep 15th, 2006
Yeah they keep calling me?
Mike
 Sep 14th, 2006
FACS South 727-556-5492
Please call Ms. Miller at 1-800-973-6229 regarding business
D Kotun
 Aug 29th, 2006

80 Comments