Are you serious? I am not so sure about the legitimacy of your facts. Seems kinda bogus.
top steam mops Jan 02nd, 2012
So - after several of these calls each day for the last week or so - and no VM left, I decide to call them and see who they are.
I first hit a US English voice-over greeting, then please hold while I transfer your call... then I get an individual that must be from the bottom of the Mumbai call center industry. This gentleman could barely be understood. If this is a "Real" AMEX facility, then they are in trouble. Heck, when I call my sat tv provider I consistently get a us based facility.
I thought that AMEX was supposed to be the cream of the crop - that's why you pay the hefty annual fee for "membership".
I have not had an AMEX card for several years now, and it is unlikely that I will ever get one again if this is representative of how they currently handle calls.
Seems VERY Phishy.....
How easy would it be to get a VOIP account with a US based number, call a ton of US based consumers and then have the VOIP transfer to a 3rd world call center that can rake in the personal data. Imagine that they get an elderly person that HAS an AMEX, and trusts this scam because of the nice American voice upfront and then gives all of the data to them? Wow - what a scam.
We have been getting calls from 602-537-9012
and the caller ID lists the caller as 623-492-6331
. I saw on this site that this was supposedly an AMEX call. I called the number on my AMEX card and spent about 20 minutes with a representative. She assured me that my account is OK and up-to-date and that these #s ARE NOT affiliated with AMEX. I strongly suspect a phishing or spoofing scam. DO NOT talk to these people and DO NOT call them.
Called the FCC to complain that I am getting calls from 623-492-6031, 216-545-8326
and others posing as banks and scamming people into giving out personal information. I told the FCC rep that the scary thing is that they somehow have hacked into the telephone system and can have authentic bank phone numbers shown on your caller ID screen. The FCC representative said that this was called "spoofing" and was considered fraud, so was under the jurisdiction of the FTC (Federal Trade Commission) rather than the FCC that concerns itself with only unwanted telemarketing calls. They also said, unfortunately, that this kind of fraud was almost impossible to investigate, let alone prosecute - so the best thing to do is let it go to the answering machine if you don't recognize the number
called me 2x's today. called back, got an "amex" answering machine. i also do not have or ever had an AMEX account...
No AMEX account- never had one.
They called the office asking for my manager on 5/22/2010 at 8:50AM EST. Once you pick the phone up it will redirect you to a person which I can hear a beeping sound in the background (recording?). She never said who she was with (unprofessional) and I counter her with "Who are you and what company?". She reply with "American Express" but never said anything else and got a little lippy with me. Then she started asking me for other numbers but I ask "Why should I give you his number? And what are the reasons?"..... She hung up. I called Amex right after to report the number which they said it was valid number.... Odd.... If I was you, check your bills ASAP!
This is a phishing scam. This is NOT American Express, even though it says "American Express" on Caller ID records. We have confirmed this with American Express and with the Federal Trade Commission.
The phone calls have come 3 or 4 times a day for the past week and have come from the following numbers:
After getting frustrated with them calling and hanging up repeatedly, it's become fun to answer the phone and play along. The automated message says, "Please wait for an important message from American Express." Then there's a long pause before someone comes on the line and says, "May I speak to (fill in name)?" The six times this week that I answered the phone, they would always ask for the same name. The first time, I told them I didn't recognize the name, no one in my household had an American Express card, and please stop calling me because I'm on the DO NOT CALL list. But... the calls continued. The next couple of times I told them again to quit calling me.
But the last couple of times I've played along. When they asked to speak to (fill in name), I said, "Speaking. How can I help you?" And the woman on the other end of the line (it's always been a woman, by the way) goes, "Hi, I'll need your American Express card number along with the three-digit code on the back of your card for verification purposes." So I said, "Sure. My card number is zero two seven two nine eight four three two six six four five zero zero nine nine one two three eight four five one six nine zero zero two five four five four six nine one one ..." and I didn't stop until she goes, "Wait, that's way too many numbers." So I said, "Oh I'm sorry. Let me start again." At that point, she hung up. It worked and was fun!
Got a call from this number, yet ANOTHER in a long string of FAKE AMERICAN EXPRESS PHISHING SCAMS. This has been going on for months, my landline, my cell. These assclowns call from cell phones in Florida, New York, Arizona, just to name a few. They fake their caller ID to read Unknown, or American Express or they are identified by "cell phone"
Real American Express does not call their customers asking for personal information, and they certainly do not call you from cell phones. The premise of the phishing scam is to get you to enter your legitimate card number and expiration, then once you have done that, they will ask all kinds of personal info, like if you want to make a payment by phone, they will request your banking info.
Before you know it, your card has been used fraudulently and your bank account is cleaned out.
NEVER NEVER GIVE THESE FOLKS YOUR PERSONAL INFO. ALWAYS VERIFY WHO YOU ARE ACTUALLY TALKING TO.
This is a constant call. Over and over and over again. It is filling up my caller ID. I don't know what these people want from me, but I don't answer phone calls from unknown entities.
American Express has supprised me with a much lower limit on my credit. When I am able I am going to destroy the card and never use this dreadful company again. Besides, usury is against God's Law.
I guess it was american express that called . Thank you.
Caller ID showed 602 537 9012 and the number showed as 623-492-6031
- bit bizarre...no message left
i have gotten two calls in less than 10 minutes already this am from these people. i will not answer because of the random number. they have not left me any messages. my number is private and on the do not call list. who are these people? seems weird to me.
pissed off mom Jan 26th, 2010
623-492-6031 just left a message on my work phone. All I heard was "Hello?....hello?" and then they hung up. I don't even have an American Express Card, unless it's for some other card that's related (not sure what though). I would think that if they needed to talk to me, they would call my home phone and leave a message so I can get back to them at my convenience, not bother me at work. But again, I don't even have one of their cards...a little suspicious to me....
Linda from PA Jan 05th, 2010
- I know I am 60 days late for a payment.
- Only 1 card I am late on.
- It is an amex green card.
- I got a call but did not take it.
- Making arrangments to pay in full.
- credit can be fixed and disputed later.
Yes, confirmed today 12/1/2009 that 800-592-1160
and 623-492-6031 are all American Express numbers -- genuine. Some are unlisted numbers but they are all part of AmEx. It's not totally clear why they have hidden numbers or why they are calling people asking for SS# and card numbers. AmEx clearly states on their web site that they never call and ask for your full numbers -- but that is exactly what they are doing. I just spent several hours with them on the phone today talking to their fraud department, because at first I suspected this was a scammer. But these are all originating from AmEx. Even more bizarre is that the fraud dept kept asking for my SS# also (even though I don't even have an account with them). Obviously I didnt' give it (never give this out). They call me from this number all day and night.
The bad news is that they seem to be robocalling everyone in the U.S. -- maybe trying to sign them up for AmEx (motivation not clear). Very annoying because they keep calling even though I'm on the do not call list and have asked repeatedly not to be called. They call on average every few hours for the past few weeks.
The good news is that you can easily sue them for $500 per call. I'm doing this right now, and will post my results when done -- but others have done this successfully. It's very easy and cheap to do. In NY, just stop by the courthouse, fill out a very simple 1 page form, and pay $20. Since they called me 7 times in the past 48 hours, I'm suing for $3500 + the $20 court fee.
Robo-calls to a home phone number is illegal (except for charities and political campaigns). So if AmEx called you and you didn't ask them to -- you're entitled to $500 per call. It's an easy way to make money and also tell Amex not to bother you again. When you fill out your small claims paperwork -- just mention they are violating the Federal Telephone Consumer Protection Act (TCPA) -- which clearly states that automated calls are illegal. If you are on the Do Not Call registry, or have asked them to stop calling you in the past, you may even be entitled to more money.
This only takes a few minutes, and is easy to do -- so please give it a try. If Amex has annoyed you with their repeated robo-calls, this is a great way to get some justice -- and some extra money. Best of luck!
I received a call from this number today saying they were AMEX. I share the account with my sister and although she had spoken to someone at AMEX and the payment is scheduled to come out tomorrow, this person was trying to convince ME to pay it today. Then I told her that has already been arranged and it doesn't make sense for me to pay it today she said well, your balance is due in 2 weeks, can I take a payment over the phone now or schedule it for you. I told her No, I pay my bill online. She kept trying but I told her No, I would pay it before the due date. She told me a late fee was on the account for my sister's past due balance and I asked her when was it charged and she put me on hold for a while, then cam back and said no late fee had been charged yet but I should go ahead and pay to keep it from being charged. Very suspicious.
2 numbers came up on the Caller ID 602-537-9012 623-492-6031
asked for me - when I answered - they hung up.
called saying they are AMEX and wanted my checking account number to take a payment over the phone...told them that i am current and no paymnent due for at elast 2 weeks. said that if they have my checking account # on file, they can take $ out so I dont have late fees. I think it is a scam! I called AMEX again (this was the 2nd call from them today) and AMEX verified NOT to give them any checking account info...
I am told by AMEX that this is an outside collector not an arm of AMEX. This number keeps calling and asking for someone who has our previous phone number in another county, but somehow have our current phone no. as well, even tho we have told them the person they are asking for is not at this number. Very fishy that AMEX denies any responsibility when they obviously have supplied the contact information. They tell us they are very sorry for the inconvenience and that we have been valued customers for many years.
thor nibus Oct 21st, 2009
Showed on our Caller ID as 602-537-9012
under that was (623) 492-6031.
Asked for our CEO, I'll never put this call through to him. Or anyone that can't pronounce the man's last name.
Asked for our CEO, they'll never get him.
What I thought was strange was that it came up on the caller ID as 602 537 9012 & under that number was 623-492-6031
YOU WERE LATE WITH OR MISSED A PAYMENT if they are calling you from this number. These are the assholes who are calling after they shut of our card.
this is not american express... i keep getting calls from this number and 623-492-6031
from Phoenix, AZ.
They have the wrong name and phone number they claim they are dialing.
I called american express from the number on the back of my card, and the cust. service agent told me to file a report with the police for these numbers.. i dont think the police can help, but these people sound very much like Amex, they even have the recording beep in the background, just like Amex.
Be careful not to share any info with this fraudulent company claiming to be AmEx
Caller ID: 210-232-3974
Caller: claiming to be American Express, false
This is American Express, they called to verify some purchases.
Received a call from this number at 15:03PM CDT. The caller immediately hung up after my typically cheerful greeting. I do have an AMEX card, but there's been no activity since forever.
Fraud. Do not call under any circumstance.
Called Amex from the # on back of my card. They verified a call was made to me, presumably from 623-492-6031. It was an offer to pay down a balance.
Called as American Express. I hung up and called AMEX using the phone number I found online. Said they did make a call and that 623-492-6031 is a legitimate AMEX number, but phone numbers (sadly) can be faked to gather sensitive information, so they do ask that you call the regular number on the back of your card or on their website to make sure you're reaching the correct people. Also ASK if they were the ones that called; they will have records of calling you from this number, as it is recorded and logged, especially on the same day.
When I called American Express and asked for the representative, I asked about the number directly and if they made a call earlier today: they were able to tell me the exact reference number, time and date of the call. Of course, since they have caller ID, they knew I was calling from the same phone, but again, phone numbers can be duped even from the customer's end.
I have no AMEX Card , they left no message
no one answered when I picked up the phone, and I don't own an Amex card
AMEX has told me this is a scam. A recorded message said they were American Express calling about my account and to call them back at an 800 number before the close of the business day. I called the AMEX phone number on my card and they said no one from AMEX has tried to contact me.
darnitstopcallingme Apr 24th, 2009
They called looking for my brother and sister in law ( who live 3 hours from me)regarding a business matter with American Express. Not sure how they got my number but I am going to be angry with them if they used my phone number and applied for an Am Ex card and didn't pay it.
considering AMEX does not even know the number and to call the customer service online or on the card. Also Side note bank of america is sending out emails like this. But it is not them
What I read about this is interesting. These folks are giving fantastic support to the telephone company. At least ten times a day we get calls from them and when we answer, there is no one there. Further, neither The Church nor anyone with The Church has or would have an American express Card.
Father Dent Mar 30th, 2009
I let answering machine answer call. Caller stated he was with Amex and to return call to this number or the number on the back of my Son's card. Not knowing whether this was a scam or not, I advised my Son to call the number on his card or use the online site. He did so and was told that there had been charges to his credit card online that day. They were verifying that he made the charges. He had not, so they cancelled that card, and are re-issuing a new one. Seems like a legitimate operation.
It was AMEX calling to verify activity on my account.
They call...but never say anything when I answer. If this is American Express...as everyone else is saying...I have never owned an American Express Card.
just got a call from them 2dAY...NEVER had and Amex Card and they called and left a message on my new cell phone...the message was there even before i activated my phone
I called to verify with AMEX after receiving this call. They claimed it was legit regarding a security concern on my account. Not sure why everyone it talking fraud.
Caling twice a day for an account I don't have. ITS FRAUD! Don't give them your info, contact AMEX directly via email instead through thier website.
Suspicious Feb 17th, 2009
They called friend of mine and looking for my wife and tried to get infos of my wife from this friend of mine.
call back to American Express and they don't know this number.
These folks also called me and told me to call 800-678-0738
. I just checked with Amex (and I called the number on the back of my card!). Oddly enough, the 800-678-0738
number is legit, however, they told me that no one from Amex called me, my account was in order. So who is calling from 623-492-6031 and why....maybe just to mess with our heads.
Just got the same call from 623-492-6031, said to call 1 800-592-1160
. I have never had an AMEX card, so this is a scam. Dont give them any information. Call the number on the back of your card instead.
just some black nigger animal trying to get my account info.i told the spook to get a real job selling crack to other blacks in the hopes they'll die. he said ok.
I received a call from "American Exp 623-492-6031", leaving a message stating this is not a telemarketing cal, but something important related to my account. I called the AmEx number on their website to confirm if this is a scam. The person I spoke with told me the 888 number was valid and in the business accounts department (i don't have a business account). She called the number for me and confirmed it further, but I'm still skeptical that this was legit. It may have just been a means to sell me more credit.
I got this same message this morning and called and the first thing it asked for my account #! I hung up and called AMEX who said they do not own this # but they are aware of similar scams. I do not have anything due on my account and is in good standing so there is no way this is for real. I wouldn't trust it.
No worries this is a legit phone number. They were calling regarding a suspicious charge on my card and needed to send out a replacement. I said I would have to call the number on the back of my card since I do not accept calls from credit card companies and odd caller ID number. I called the number on the back of my card and I eventually ended up speaking with the lady that called me. This number is legit for AMEX.
Claimed to be AmEx. Called AmEx's actual customer service line and they said this is not one of their numbers and there was no reason for anyone to be calling me.
It's really amex calling if you pay your bill you wont get these kind of calls!!!!!!!
Pay Y. Bill Dec 10th, 2008
This number just called, and the call was picked up on the third ring. No one was there so we hung up.
BEWARE. This is a scam. I don't have an American Express card, and the voicemail prerecording asked for an account number but didn't give any other information. The 800 number I was asked to call is not listed on the American Express website, or anywhere else except public access websites like this. The postings that claim it is legitimate are written by perpetrators of the scam.
Called from 623-492-6031. They said they were from American Express and wanted to speak with my husband to verify a charge on the account. I said both our names are listed on the account and I could help with this call. She said she could only speak with my husband and wouldn't talk with me. I asked if they were American Express why caller ID showed "Out of Area" and not "American Express." She hung up on me. After reading these comments, I will call American Express to check out account!
Amex reporting fraudelent activity on my account
I didn't pick up the phone because it was a recording and said to enter the credit card number. Instead, I called 1-800 number on the back of the card and it was actually a call from amex security department trying to verify a suspicious charge made in Canada. My mom(joint account holder) is travelling in Canada and had tried to use the card.
Amex is calling on past due accounts.
I called the 800 number on the back of my Amex card after receiving this call. They said they were showing no outbound Amex calls to us.
Be careful, this may be a phising attempt. Call the "official" number on the card instead if you are not sure.
I have received several voice mail messages from them...but they don't actually leave any information. All I hear is people talking in the background and then nothing. Occasionally there is a "Hello" but it sounds like kids and telemarketers. I talk to neither.
i hate these people! they call our office 20-30 times a day for the last few months, even though i told them the person they are calling for doesn't work here. you have to wait about 8 seconds for a message to play and then transfer you to a person. losers!!! if anyone finds a way to get rid of them, please share.
I received several missed calls but no voicemail, and then finally I was around to pick it up. It was completely legitimate regarding suspicious charges on my credit card. I spoke with a live person who did not ask for any of my personal information. To check that this was a valid call, I called the AmEx number on the back of my card and they confirmed all to be true. I'm thankful for the service as otherwise I would have had no idea that my credit card information had been compromised! I've cancelled that card and am receiving a new one tomorrow.
amex customer Apr 22nd, 2008
they just called...didn't leave a message. oh well...i don't have an amex.
A very scary sounding recording of static that sounds like something from the movie "White Noise" with Michael Keaton about "spirits" that communicate to our world via static on TVs. The reorded message sounds pretty ominous and it does sound like something is trying to come through! Seems like they're trying to scare me more than anything else- yikes!
These folks are automated - I have never answered for them but when I try to contact them back I get the automated response. They claim to be part of AMEX but I don't carry nor have I ever carried an AMEX card so I don't get that. See this number let the VM get it.
Called me last week. Told me, that I have a balance of 180$. Never had or used AE card. I'd start being rude at them (period).
ANOTher call--3 to five attempts--for my EX husband. This time at least an American sounding person. I had repeatedly told them my ex did not live at this address. This time I had to tell them we are divorced. I am sick of this. I don't even have an American Express card any longer.
Hang up call. Caller ID gives 2 numbers: 602-537-9012
& 623-492-6031. If it's AMEX, why don't they leave a message? I will never take AMEX at my businesses.
I never bothered calling the number back. They called my home on a Saturday morning at 8:30am the only day that I can get any sleep. I will never open an AMEX account, never!
American Express calling left me a message about a status change in my small buisness account. I don't have a small buisness account. I have other American Express accounts though so I called the number on the back of my card and operator told me that all my accounts were ok and appoligized for any inconvience. Showed on called ID as 6025379012 and 623-492-6031
... Looks like a scam to me.
CAUTION!!! SCAM/FRAUD ALERT!! Phone numbers 623-492-6031, 602-537-9012
, and 800-592-1160
may not belong to American Express.
Do not give your account information to any of these numbers if asked to do so. INSTEAD, contact American Express via secure email on their website (if you monitor your account online) or call the number listed on the back of your card.
I verified with American Express via secure online email (via my online account) that these numbers are not theirs and that my account has no problems. The representative cautioned me NOT to give any information to anyone associated with those numbers.
Furthermore, googling those 3 numbers lead to dead ends (but plenty of companies willing to reverse lookup the numbers for a fee). However, googling the number on the back of my card lists multiple references to American Express. If those 3 numbers were truly American Express, they should be listed as readily as the number on the back of my card when I google them.
I will be passing on this information to my state Attorney General for any action or reference they may wish to take.
Called me on my cell phone, left message on voicemail. Said they were American Express, calling to discuss an important matter regarding my small business account. I do not have a small business account with them.
is a main trunck line from the Amex building in Phoenix. Any of the 2,000+ employees calling out will show up as this number. I bet there are some bored people dialing random numbers and that is why you are getting these calls.
I get these calls all the time from American Express and I ask them to remove my humber because I have never had an American Express card. They still call
answered phone- silence. I waited for 30-60 seconds and then hung up. I do have a late balance on amex so suppose its related.
I have a balance due on Amex, but have made arrangements for smaller payments and was promised no phone calls. All of a sudden this place starts calling. Definitely be careful.
Caller said it was Amex, but I don't take calls from inbound telemarketing. Caller ID gave just the phone number, but no id as Amex. Who knows if it is really Amex or not.
got a call from 6234926031.
I DON'T EVEN HAVE AN AMEX ACCT!!!!!!
I always get this phone number 623.492.6031 showing up on my phone from American Express. I don't own an Am Ex card and have asked several times to have my phone number removed
I got the call and saw the
message in my voice mail.
I checked my account online
and called the number listd
for card services. No issues with the account. All charges are legit and no deliquency.
I then call this questionable number.It happend to be their collections dept.
They took my card number. I did not reveal anymore info.
They checked and said all is well.
I told them to fix their damn system.
I receive the bills from AmEx in the mail. When I get 'em I pay 'em. No need to have these troglodytes manning the phone bank calling people to state the obvious.
Like everyone else, we received the message from this number....which is odd because my accounts paid off but still active. The card we have is for a school. I called the number and the message asked immediately for our acct number....I didn't enter it...it asked again...didn't enter...and finally someone picked up and simply said "Hello?" and stammered for a second and said "this is American Express, can I have your card number?" And, I said "no!" and hung up. It's way too shady to trust. Deal only with the Am Ex support provided on your bill.
I believe this is an identity theft scam to get your AMEX account number and information. I have gotten calls off and on from this number for the last several months. They call very sporatically, sometimes once a month, sometimes twice, and sometimes a couple of months will go by with no call. I have never called them back. I check my AMEX account online and everything is in order - there are no late payments or payments overdue. So I figure if my account is okay then why are they calling me? Also, if they really were a collections agency wouldn't they be calling a lot more than once a month or less?
They call threatening said that they will take me to court!!! HAHAHAHAHAHAHAHA!!
Same message, that is was not a sales call. That it was important. Caller ID said 602-537-9012
As Robert reported, there were two numbers on my caller ID: 602-537-9012
and 623-492-6031. They said they were from American Express collections. I found it very suspicious, because my record is spotless, and because they called at 10:40 p.m. EDT--as it turns out, to thank me, they said, for being a good customer. Still, they asked for my account number and other identifying information, so I suspected a scam. I called American Express customer service, though, and they did verify that the second number was from their office in Tucson, and they had a record of my call (I just missed the call, and called back). Nonetheless, I cancelled that card and asked for a replacement. It appears legitimate, but I'm still not convinced it wasn't a scam.
Kit in Boston Jun 29th, 2007
Phone call from "623-492-6031
" lists "602-537-9012" as co. name
They called me today and asking me for late payment and DID NOT INFORM ME that they placed late fees on my card either. Aghhhh
I just got a call from this number at my personal work line, showed up with the two numbers, just like everyone says. No one answered so I stayed on the line to write down the numbers from the caller ID when some lady was going hello? I asked her what she needed and she said she was looking for some guy at Thompkins Industries... wrong number lady. Sounds like their collection department likes to call wrong numbers.
Called American Express Customer Service. They verified that the number 1-800-592-1160
is indeed on of the numbers used by their collections department. I have never had a card, but the person at that number indicated that it does "occasionally" call wrong numbers.
I have been receiving calls from these numbers, called back on 1-800-592-1160
. Definitely AMEx collections. Asked for my account number and told them I have not had an account since 1993!!!!!
Told them to take me off their d**n list!
Called but could not hear the caller very well. This is weird because I just spoke with American Express yesterday and I have not had a card in at least 5 years.
I think this is a scam, just recieved a call, AE does not even show up under this number. I have never had a credit card company calling to HELP ME pay my late bills, they want it to accumulate, plus my only balance was $100... does that sound right to you?
I agree with other comments here--when you call the customer svc # on the AMEX bill, they know nothing about that 623- number, so I figure it is either a scam or AMEX's internal A/R dept is full of hosers...
Chaz in AZ Apr 19th, 2007
I've received hang-up calls from this number.
623-492-6031. Called just now. Caller ID says only "Arizona." Did not leave a message.