card
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verify
macys
bloomingdales
scam
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placed
customer
from Macy
California
 Jul 30th, 2018
I received a call today and they said that they were calling to confirm that I made a purchase from Bloomingdale's. I told her that I did not and she asked me if I had a credit card ending in xXxX. I told her that I'm not verifying any personal card info with her but note that I didn't make a purchase from Bloomingdales. We checked our credit card where there was a $300+ pending charge which we immediately reported as fraud. I can't say whether or not this number is a scam but they did alert us to a fraudulent charge.
Louisiana
 Jun 03rd, 2018
10am Caller ID showed Macy’s Bloomies.
I would not verify who I was but told them no one at the number they called had a Macy’s or Bloomingdales account & no one had placed an order. Called my credit card company to ask them about it. Two charges made for both over $350 each. Cancelled my card. 8 pm, another call from Macy bloomies - told them I had cancelled my card.
 Mar 04th, 2018
Got several calls which is will not answer (since I don’t know any one from Mason Ohio) Number says it is Macy’s but 1) it’s Sunday 2) I have to drive an hour to visit a Macy store 3)I haven’t shopped at Macy’s 4)I don’t have a Macy’s card and 5) I didn’t order anything from Macy or give them my cell number. No one answered... only a voice message saying they’re closed...why would legit Macy’s be calling me? Must be a scam using Macy number as cover ???
Kentucky
 Feb 19th, 2018
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Georgia
 Oct 29th, 2017
Macys calling to verify an online order I placed late at night. Had it shipped to my husband's work address and they asked me to verify. It's not the first time I used his name abd that address for shipping so it's curious that I had to verify. The didn't ask for any personal info. Seemed legit.
Washington
 Aug 27th, 2017
I didn't trust the callback number so I called the number on the Macy's website. There indeed was a fraudulent charge from across the country. The charge was automatically flagged and blocked. My card was shut down and I changed all passwords.
Massachusetts
 Aug 17th, 2017
So glad I got this call because it was Bloomingdales/Macys calling to verify an order prior to shipment. Only I didn't place the order. They cancelled the order and credited my account immediately. No money lost even though I had to cancel my credit card.
Texas
 Jul 17th, 2017
This is a legitimate number. Apparently someone used my credit card fraudulently to order online from Macy's. I ended up calling the main Macy's number and received confirmation that this was true. They cancelled the order and I had to cancel my credit card as well.
Texas
 Jul 08th, 2017
I received a voicemail from this number, sounded like an Indian man asking me to call back at 1-866-282-8977 to verify a Macy's order I had placed yesterday. I originally thought it was a scam but then I received an email from Macy's stating there was an issue with my order and to call the same number he had left on my voicemail. Once I logged into my account, I did notice my order was on hold. I called and spoke to Shannon (also sounded foreign) and she asked my order number and name. That was all she asked. She said there was a problem verifying my order and went ahead and re-placed the order. Upgraded to priority shipping and waived the shipping fee. Very nice woman. I already received confirmation email from Macy's about my new order before we even got off the phone. It was legit.
Missouri
 May 18th, 2017
They claim to be Macy's but when I called the real number for Macy's, from their website, they said that this was not one of their numbers.
Oregon
 Mar 30th, 2017
This is a Macy's Credit Customer service call center. They handle inbound as well as make outbound calls. The departments handled at this location are Fraud, Collections, Credit Granting, Customer Service, and they have a presidential office.

Calls can be from both fraud prevention and collections from this number. They receive you number in many ways by searching public records for associated numbers for a particular customer. They do often call wrong numbers because the records show ALL phone numbers ever listed for a person.

This is not a scam, however they do also have a call center in the Philippines which may be where some of the 'Indian' callers may be.
Ohio
 Feb 04th, 2017
This number is from a third party collection agency

Financial Administrative and Credit Services (FACS) Group
9111 Duke Blvd
Mason, OH 45040-8999
(513) 398-5221
GOODGUYS
 Feb 26th, 2014
was supposedly a call back from bloomingdales regarding a purchase made the day before. said there was a problem processing order. only wanted to talk to my husband who had placed the order for his sister. wierd that it didn't come up as bloomingdales. Was she calling from her house? said to call back 866-282-8977
customer
 Dec 15th, 2013
Macy's calling to verify an internet purchase.
Ginger
 Jul 06th, 2013
OK, just to make things as ambiguous as possible, I received a legitimate call from Macy's to confirm an online purchase of a gift card. I suspect that this number is a call center subcontractor, but the call back number left in a voice mail was a real Macy's customer service number. This DOES NOT mean that calls from this number are always legit, though. Caution is always advised.
Zerosum
 Mar 25th, 2013
NO, THIS IS NOT MACY'S OR A CALL CENTER. THIS IS A SCAM CALL ATTEMPTING TO OBTAIN YOUR CREDIT CARD NUMBER AND ANY OTHER INFORMATION THAT CAN BE USED TO ROB YOU BLIND. In the first place, robocalls are illegal, something Macy's, with it's multi-million-dollar legal department probably knows. And robocalls are made at random, sometimes reaching people with Macy's cards that are actually overdue, sometimes reaching people with cards that are fine, and sometimes reaching people who don't even have Macy's cards. I contacted both Macy's and the Convergys call center out of which these people claim to be working and both assured me that they would never ask for someone's credit card number over the phone. Next time these people call, report the call to the FCC and the FBI. Note to ROCKETMOUSE: You apparently gave them your card number. Please close your card immediately if you haven't already done so.
Reporter
 Nov 21st, 2012
Macy's with a wrong number.
Matty D
 May 05th, 2011
Thank you all, the person you call is Lisa Durbin mccs top person in Mason Ohio at 513-398-5221, ex 32634, I left her a message and she called me back, it is macys, I do not have a account with them, someone gave them my number , she was very nice and will remove my number. this has been going on for months , the caller is in India and can be very rude. again that you all for your help.
Margrit
 Dec 16th, 2010
UPDATE: It was Macys! The nice lady I spoke with (yes, she was *nice* throughout the conversation) told me that they usually only call you if you have called them with a problem first. We finally concluded that it must have been a "wrong number" because the number they had on file for me was not the one they called on and there's nothing "wrong" with my account. I'm glad I called back. (She also said they usually identify themselves AND the customer they are calling - the message I got on my machine was way too short before the "for tomorrow" I heard to have included all that.)
rocketmouse
 Feb 24th, 2010
I listened to the message as the call came in, and then twice again but could never decipher what's going to happen "for tomorrow."
Evidently I can call them back at 1-888-822-9242 x 300-05. I hesitate to do so because I can't find who that # belongs to and when I googled MCCS it came up as Marine Corps Community Services. What? I have no connection to the Marine Corps.
rocketmouse
 Feb 24th, 2010
False Claims – Credit Dunning for not our account
MCCS - Macy's Credit and Customer Service
Macy's & Bloomingdales [credit accounts factored to Citicard] - They fail to take appropriate actions in verifying credit card application data so that you can have them call you claiming that you owe them - Macy's, Bloomingdale's - money on a card which may be in $1000s but it is not your card - just your phone number for an account that was opened in a totally different state from your number/home - They are terrible - absolute failure to verify data! ABYSMAL -
Call from New Delhi Indian Call Center
727-556-7300
Mccs - MACYS India New Delhi Joe Berg re wrong acct
Associate 295257 HCL Technologies 800-545-1256x56700
MCCS POB 8118 Mason OH 45040
EXECUTIVE OFFICE: Follow-up Lisa Durbin 513-398-5221 x32634
MCCS POB 8220 Mason OH 45040
CALL HERE TO COMPLAIN!

I have received numerous calls over the past months all calling to dun my wife on large outstanding amounts on either her Macy's or Bloomingdale's cards. Yet, the address of record for the cards MCCS is calling about is in Rhode Island and our telephone number clearly is not. We have wasted nearly hours with Indian and Filipino call center employees attempting to explain that we are not who they want. Every time they have claimed they will remove our number from their data base but we keep getting calls.
Scruffy
 Jan 22nd, 2010
False Claims – Credit Dunning for not our account
MCCS - Macy's Credit and Customer Service
Macy's & Bloomingdales [credit accounts factored to Citicard] - They fail to take appropriate actions in verifying credit card application data so that you can have them call you claiming that you owe them - Macy's, Bloomingdale's - money on a card which may be in $1000s but it is not your card - just your phone number for an account that was opened in a totally different state from your number/home - They are terrible - absolute failure to verify data! ABYSMAL -
Call from New Delhi Indian Call Center
(727) 556-7300
Mccs - MACYS India New Delhi Joe Berg re wrong acct
Associate 295257 HCL Technologies 800-545-1256x56700
MCCS POB 8118 Mason OH 45040
EXECUTIVE OFFICE: Follow-up Lisa Durbin 513-398-5221 x32634
MCCS POB 8220 Mason OH 45040
CALL HERE TO COMPLAIN!
Scruffy
 Jan 22nd, 2010
False Claims – Credit Dunning for not our account
MCCS - Macy's Credit and Customer Service
Macy's & Bloomingdales [credit accounts factored to Citicard] - They fail to take appropriate actions in verifying credit card application data so that you can have them call you claiming that you owe them - Macy's, Bloomingdale's - money on a card which may be in $1000s but it is not your card - just your phone number for an account that was opened in a totally different state from your number/home - They are terrible - absolute failure to verify data! ABYSMAL -
Call from New Delhi Indian Call Center
727-556-7300
Mccs - MACYS India New Delhi Joe Berg re wrong acct
Associate 295257 HCL Technologies 800-545-1256x56700
MCCS POB 8118 Mason OH 45040
EXECUTIVE OFFICE: Follow-up Lisa Durbin 513-398-5221 x32634
MCCS POB 8220 Mason OH 45040
CALL HERE TO COMPLAIN!
Scruffy
 Jan 22nd, 2010
I've seen on other sites that this is for collections for Macy's. I have never had any account with Macy's. They called at 1pm and left a message. Some woman with a strong Indian accent left a message. I couldn't even understand who she was asking for.(It was an Indian name) She asked that we 'call her office'.
G
 Jan 06th, 2010
Caller ID showed MCCS Inc.
JHM
 Nov 18th, 2009
When I answered they hung up. How the hell did they get my cell phone number? Who is this?
OS
 Aug 20th, 2009
This is Macy's they call several times a day to harass
jc
 Oct 19th, 2006
have no idea who or what they want
rb
 Oct 16th, 2006

29 Comments