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This information is provided as a service to all who are receiving illegal robocalls that begin with Attention public utility customers: PG&E may be raising utility rates. This telemarketer had been calling approximately once per month since early 2010. Starting in late November 2010, they are calling multiple times daily. Each call is a violation of the federal Telephone Consumer Protection Act.
This law allows compensation of $500 for each call received and the information provided here can be used to file a suit to collect damages. They are violating another federal law by calling numbers on the National Do Not Call Registry. Please report all violations at donotcall.gov.

If you transfer to the operator at the end of the robocall, she currently tells you that the company is Advanced Conservation Services with a website of utilityprogram.org. The other information here was easily found using only free websites.

Advanced Conservation Services is owned by Michael Phong Nguyen, 42, of Sacramento. Roger Gordon Kilby, 49, of El Dorado Hills is a vice president. Kyle Gordon Kilby, 23, of El Dorado Hills is a regional sales manager and online spokesman. Note that Elite Conservation Services is the former name of Advanced Conservation Services and the two names are used here interchangeably.

In July 2007, Michael and a previous company he owned settled various charges brought by the San Francisco District Attorney's office. He paid a judgement of over $27,000 and agreed not to engage in the behavior stipulated in the agreement. Recently, the Contractors' State License Board filed an accusation against his contractor's licenses after receiving complaints from at least 10 individuals. In addition, the company has a BBB rating of F. Recent negative articles about them have been published in the Santa Cruz Sentinel and on the CBS5 (San Francisco) website.

The company may have an office at 1106 Windfield Way #2 El Dorado Hills, CA 95762 but it has not been verified. A previous address was 4229 Northgate Boulevard, Suite 6B Sacramento, CA 95834. The frequently used address of 2701 Del Paso Rd. #130-360 Sacramento, CA 95835 is a UPS mailbox. All addresses outside of the Sacramento area, including those in San Francisco and Burbank, are UPS mailbox locations.

The main phone numbers for the company are 415-994-3736 and 866-403-1949. Their websites list 888-202-2306 and 800-585-2495. 510-903-0477, 415-738-0645, and 323-319-5919 are also valid phone numbers.

Company websites include lowbidheatandair.com eliteconservationservices.com utilityprogramca.net utilityprogramca.org utilityprogram.org

The relevant California Secretary of State business records are shown below. Note that the 2316 Minden Way address is a residential location and it must be used for any legal action against the company:

Entity Name: ADVANCED CONSERVATION SERVICES INC.
Entity Number: C2800825
Date Filed: 09/07/2005
Status: ACTIVE
Jurisdiction: CALIFORNIA
Entity Address: 2316 MINDEN WAY
Entity City, State, Zip: SACRAMENTO CA 95835
Agent for Service of Process: MICHAEL NGUYEN
Agent Address: 2316 MINDEN WAY
Agent City, State, Zip: SACRAMENTO CA 95835

This company was formerly listed as ELITE CONSERVATION SERVICES, INC. but the entity name was recently changed for this entity number. Another company owned by Michael Nguyen at the same address is PUBLIC CONSERVATION SERVICES with entity number C3334181. It was filed on 11/17/2010. Yet another company is:

Entity Name: PROFESSIONAL GAS AND ELECTRIC HOME SERVICES INC.
Entity Number: C3275852
Date Filed: 02/01/2010
Status: ACTIVE
Jurisdiction: CALIFORNIA
Entity Address: 1106 WINDFIELD WY STE #2
Entity City, State, Zip: EL DORADO HILLS CA 95762
Agent for Service of Process: MICHAEL NGUYEN
Agent Address: 2316 MINDEN WY
Agent City, State, Zip: SACRAMENTO CA 95835

This information is regarding Michael's contracting licenses:

www2.cslb.ca.gov
www2.cslb.ca.gov
This license is exempt from having workers compensation insurance; they certified that they have no employees at this time.


750199
Michael Phong Nguyen
Business Information ELITE CONSERVATION SERVICES
2701 DEL PASO ROAD #130-360
SACRAMENTO, CA 95835
Business Phone Number:415-994-3736

915083
Michael Phong Nguyen
Business Information ADVANCED CONSERVATION SERVICES INC
1106 WINDFIELD WAY STE 2
EL DORADO HILLS, CA 95762
Business Phone Number:866-403-1949

Websites of interest include:

Listing of complaints against contractor's license 750199:
www2.cslb.ca.gov ... m=750199&LmfPre=

The accusation by the CSLB:
www2.cslb.ca.gov ... -Accusation.pdf

See the BBB rating of F with 13 complaints here. Note that the owner is listed as Mike Winn, and Kyle Kilby is listed as Regional Sales Manager.
bbb.org ... nto-ca-15001806

This discusses the legal action by San Francisco which resulted in a fine of $27000 and a prohibition from engaging in various illegal conduct:
sfgate.com

Here is a negative article about Elite Conservation Services which includes a quote from Roger:
santacruzsentinel.com

There are a lot of complaints from customers here as well as some postings by Kyle and others who claim to be employees:
topix.com

There are a lot of complaints here too. Note that someone claiming to be the owner threatened to sue everyone who complained:
merchantcircle.com ... 834/review/list

A lot of complaints are posted on Yelp also. Kyle hangs out there. Note the fake reviews posted by Gordon S.. The choice of the name Gordon is undoubtedly just a coincidence!
yelp.com
yelp.com

Roger has his own company and californiaenergyservices.com says the address is 8184 Alpine Ave. # H, Sacramento, CA 95826. Valid phone numbers are 800-985-5885 916-737-1107 916-996-1283.

Roger's contractor's license:
747568
Roger Gordon Kilby
CALIFORNIA ENERGY & AIR QUALITY SERVICES INC
dba CALIFORNIA ENERGY SERVICES
1106 WINDFIELD WAY #2
EL DORADO HILLS, CA 95762
Business Phone Number: 916-996-1283

His business record and note the address is a residential address:
Entity Name: CALIFORNIA ENERGY & AIR QUALITY SERVICES INC.
Entity Number: C2070999
Date Filed: 03/02/1998
Status: ACTIVE
Jurisdiction: CALIFORNIA
Entity Address: 1104 CAMBRIA WAY
Entity City, State, Zip: EL DORADO HILLS CA 95762
Agent for Service of Process: ROGER GORDON KILBY
Agent Address: 1104 CAMBRIA WAY
Agent City, State, Zip: EL DORADO HILLS CA 95762

Most of their whois domain records lists third parties as owners. However, two of them have some useful information (with incorrect or outdated information removed):

Domain Name:UTILITYPROGRAM.ORG
Created On:01-Jun-2009 18:28:43 UTC
Last Updated On:22-Jun-2010 21:19:50 UTC
Registrant Name:Kyle Kilby
Registrant Organization:California Energy Services
Registrant Phone:+1.916-737-1107
Registrant Email:kkilby@gmail.com

Domain Name.......... californiaenergyservices.com
Creation Date........ 2002-06-25
Organisation Name.... Roger Kilby
Admin Name........... Kilby Kyle
Admin Email.......... kyle006@californiaenergyservices.com

Unfortunately, a useful web article by CBS5 San Francisco has been deleted. The following quotes are from the article:
Barry Goggin of the Sacramento Better Business Bureau said Heng is not alone. They're taking advantage of people's knowledge of, and trust of, PG&E said Goggin. He said others are complaining too. The company was also accused of misrepresenting to consumers that contracts were simply applications, and of making false threats of mechanics liens and foreclosures. We highlighted what I would really call a dirty playbook by this particular company said Max Peltz [San Francisco ADA]. The court entered an injunction against Nguyen to stop that conduct, but Peltz said complaints he's now hearing from other counties make it appear as though the company is certainly very brazen in light of the injunction that we entered. Nguyen did not admit guilt in the case but paid a $28,000 fine.

The comment board at topix.com is very
interesting. Note the four barely coherent rants on the first page by people claiming to be company employees. Also note postings on the second page by someone claiming to be Kyle Kilby on topix.com:
Yes he [Roger or my dad] is terrible. He has only been in business for 17 years. He specializes in helping the elderly and indoor air quality issues. He has only helped thousands of customers and has always been in good standing with the license board. You are probably just some ex employee that couldn't do their job and now all you have is time and hate. You hide behind the anonymity of the internet.
I am truly sorry for your experience. We try and make each of our customers happy. We help around 200 happy customers every month. If there is still something I can do for you I am more than happy to help. You can send an email to customerservice@utilityprogram.org or reach me directly at Kyle@utilityprogram.org
I manage the yelp section and no one complained. Yelp doesn't arbitrarily take reviews down. And yes roger and mike are partners in the company. And yes will handles installs. If we are laying it out there. I have a company too. Kyle Kilby Consulting. My name is Kyle Gordon Kilby. I am also associated with the company.
s.k.
 Apr 17th, 2011
Judging from other reports, it seems if you're a PG&E customer, they're trying to discuss or sign you up for some program. Do Not Call won't work since you're a customer. Still pretty annoying that they don't leave you a message.
nr
 Mar 09th, 2011
They hang up on you immediately when you tell them you don't want them calling. They call everyday without fail.
Dave W
 Mar 01st, 2011
Robo call. Reported number to National Do Not Call list. Calls at least once a day. Very annoying.
Michael
 Feb 09th, 2011
Calls every day and I never answer
ps again
 Feb 09th, 2011
Every day I get a call from this number and never answer it because I do not know anyone at that number.
It is most annoying.
ps
 Feb 04th, 2011
ROBO_CALL about public utilities. Reported to donotcall just like all the other times....
KT
 Dec 16th, 2010
How on earth can this cancer be stopped? ... at first it called every other day but now it is twice per day every day. If you answer it just spews out its recorded message.
RK
 Dec 14th, 2010
I have had these people call frequently. I hang up on them, but I am getting very tired of the calls.
Dennis
 Dec 10th, 2010
this number calls every day. it's a robo call. BLOCK!!
floyd
 Dec 10th, 2010
robot trying to sell windows or something.
grrr
 Dec 09th, 2010
every day i get a call from this number and never answer it.
RRP
 Dec 08th, 2010
They call almost every day I have them blocked. But I can see they called. I'd love to know who they are.
TomS
 Dec 06th, 2010
For the past 3 weeks have received 2-3 calls a day for the robocall "Attn public utilities customers,,,,,,," If I don't answer they do not leave a message. I don't have caller ID and even when listening to the whole message could not get someone to get me out of their calling list.
HC
 Dec 04th, 2010
ROBOCALL: "Attn public utilites customers, PG&E..."
reported to dontocall.gov
KT
 Dec 01st, 2010
So far I have received 8 calls from them between Nov 11 - Nov 24. They have not left any messages though so I don't know who it is or what they want.
Julie
 Nov 25th, 2010
Got thru to a live person and asked her to confirm she was taking my name off the list (hitting option 2 to remove your number has not worked) Asked her what number she was removing - took her 4 tries and she still couldn't get my number right. Whoever these people are, they are morons. With any luck they'll be out of business soon.
Annoyed
 Nov 20th, 2010
PG&E energy rebate spiel. They wound like to sell some HVAC upgrade. They call almost daily
bill
 Nov 20th, 2010
driving me crazy. its a phone call about pg&e raising their rates and I'm not sure what else... i don't listen that far...
heather
 Nov 19th, 2010
On our called ID, missed call. Caller ID just says Out of Area
someoneelse
 Nov 18th, 2010
Telemarketer recorded intro, live person named Lisa. Selling home improvement crap.
Little Alex
 Nov 18th, 2010
I've received at least 20+ calls from this number over weeks. Just realized I can block this number on my phone service. I have ATT U-Verse which has a feature allowing you to create a list of 20 numbers you choose to block... I'm done with these idiots!
J
 Nov 18th, 2010
call at least once a day every 2 or 3 days and never leave message. I just don't answere the phone when they call..simply anoying that they keep calling.
LK
 Nov 17th, 2010
Automatic call asking about saving energy. When I pushed one and asked who they were I was told conservation services. When I said I was reporting them for violating do not call the woman said you can't we are non-profit. This was a sales call and if they were so upfront why are they hiding behind a Oakland CA caller ID.
kevin
 Nov 17th, 2010
I talked to the representative. She said the company is called "Conservation Services." She also said the company is based in Hayward, California. I cannot find any non-profit called Conservation Services located in Hayward.1
Q
 Nov 12th, 2010
Got 2 robo-calls from this number. I was able to stop getting carpet cleaning robo-calls by twice making appointments and not accepting the service. Maybe I'll have the salesman come over with the new furnace. That might stop them calling.

And I'm on the Do Not Call list
Gene
 Nov 11th, 2010
I have had three calls from them. Nobody on the line. I seem to be in a cluster of calls. It started with a Breast Cancer call - 866-825-2610, then Allstate Lending (rude person) 323-318-1050, mkt info - 619-237-1454, and now these all in a few days with no other calls in a long while. Seems I made the mistake of answering my phone...
TomS
 Nov 10th, 2010
I have a "do not call number." They called me anyway.
James
 Nov 10th, 2010
Sequential dialer called my "1" number then the "2" number then robocall
TR
 Nov 09th, 2010
oakland,ca no message
annono
 Nov 09th, 2010
Robo call that starts off "attention public utilities customer, PGE is...."
Filed DONOTCALL.GOV
KT
 Nov 05th, 2010
Robo call asking if you want funds from PG&E. Then they asked about adding a furnace. They did offer "Press 2" to be taken off their calling list. I did, but doubt they will honor the request.
PJ
 Nov 04th, 2010
They call 2-3 times a week. What is interesting is that invariably they call both my home line and my home business line simultaneously. When I first saw the same caller ID on both lines at the same time I knew it couldn't possibly be legitimate. I don't answer, they never leave a message.
RonJ
 Nov 02nd, 2010
Robo-call selling home improvement services. While the called ID says 510-903-9343, that may be a forged caller ID
Peter
 Nov 01st, 2010

34 Comments