Woods, you may have misheard the name. Convergent Outsourcing is the rebrand of ER Solutions as of December 2011.
Resident47 Jul 03rd, 2012
Most likely trying to collect expired debt...and...
Congress passed the Telephone Consumer Protection Act (“TCPA”), 47 U.S.C. §227, to curtail the use of automated dialers and prerecorded messages to cell phones without the permission of the consumer. Notwithstanding the passage of the TCPA, many businesses have harassed consumers by placing literally dozens and sometimes hundreds of telephone calls to cell phones.
On May 11, 2012, the United States Court of Appeals for the 7th Circuit issued an opinion in the case of Teresa Soppet v. Enhanced Recovery Company, LLC. In the litigation, the Plaintiffs sued a debt collector attempting to collect a telephone bill from a third party. Plaintiffs sued Defendant for Five Hundred Dollars ($500.00) per telephone call and One Thousand Five Hundred Dollars ($1,500.00) per telephone call if willful.
In response to the lawsuit, Enhanced Recovery Company asserted that it was not liable under the TCPA because it had consent from the party the debt collector intended to call — the actual customer of AT&T. In rejecting the argument of Enhanced Recovery Company, the 7th Circuit recognized that Plaintiffs are entitled to protection under the TCPA as they were the “called party” under the meaning of the TCPA.
Check for an Attorney in your area at NACA online..to sue!
And...File a complaint with the FCC at
And Expired Debt can be in as little as 3 Years and as long as 10 years for Credit Cards, call your state to find out, can also check Kevin Trudeau's 'Debt Cures
Called me on my cell phone about 30 minutes ago. Automated voice asking for (pause) unintelligible name, and if you are unintelligible name, press 1 etc. Had the option to press "4" (not that person) and did so. Since this is a cell phone someone has either used my number fraudulently or someone may have had this number prior to me. Not going to sweat it. It's not like they are wasting my time took less than 20 seconds to say NO.
TRS, if you had followed the link I provided only fifty minutes prior to your comment, you would not need to rely on belief in what's legal collector behavior. Define ''after hours'' .... Their call window ends at 21:00 in your time zone every night of the year, absent written instructions to the contrary. Not leaving a message? That's likely from the abundance of caution shared by many collection firms, which tend to violate privacy, therefore attract lawsuits, by leaving messages of any detail or lack thereof.
Resident47 Oct 14th, 2011
Calls our company answering machine after hours and does not leave a message. If this is a debt collector, he or she will not be bothering anyone in our company as i do believe that is illegal.
Spare me .... as if ''Kelly'' (aliased, I'm sure) herself would type the dunning letter and lick the envelope. If your name is on its debt account, ERS in fact is required by federal law to promptly send you mail now that you've been called.
The ''important business'' phrase is a common code for debt collection, used to prevent privacy breaches, a soft spot for consumer lawsuits. The prompting for personal identifiers is done for the same reason.
If ERS thinks you owe something, be sure to respond on real paper to that dunning with a dispute and validation request, adding your request to restrict or revoke consent to call again. If the account is not legally collectable, or it's simply not you they want, you're free to send a full cease-comm, cutting off all contact. Send all notices via USPS Certified with return card. The FTC and many consumer watchdogs explain how to draft them.
Learn how to exercise your FDCPA rights as an alleged debtor at FTC-dot-gov.
Resident47 Oct 14th, 2011
Automated message stating my name & if this is me press 1 which I did. Was connected to Kelly who spoke with a heavy accent & speaking quickly. Asked me to verify the last 4 digits of my social to discuss an important business matter. I said I would if she could first tell me what this pertains to she responded by saying well I guess I will have to send it through the mail & I said I guess you should & she hung up.
Called with a Recored message of a woman with a bad british accent.
Lyngklip & Associates spams mystery caller forums. Lyngklip & Associates tries to drive traffic to a site rife with spelling and grammatical errors. It advocates responding to collectors with ham-fisted letter templates, also containing spelling errors, which are likely to get alleged debtors sued faster. These are not people I want writing my legal briefs or sending simple letters to debt collectors anyone can learn to draft ... properly!
Resident47 Oct 03rd, 2011
Lyngklip & Associates sues abusive debt collectors. www.sue4abuse.com
Ian Lyngklip Oct 03rd, 2011
ER Solutions, a debt collector. Blacklist them!
virtualguy Oct 03rd, 2011
No Msg left, when I called them, they are never there.
This is E R Solutions they are scam artistist trying to get your personal information for fradulent reasons
After seeing Frances M.'s message I had to note the times and dates of my phones call:
9/6/11 9:07 AM
9/6/11 7:20 PM
9/7/11 8:33 AM
9/8/11 8:44 AM
9/9/11 8:31 AM
9/12/11 12:27 PM
I began getting these phone calls Sept. 6th. I had contacted a bankruptcy attorney about a week before; I think it may be related, because I have had this number for years. I don't answer because I don't know anyone in that area code, but I was curious and called back receiving the same, "We are currently closed. Please, call back during business hours." as others have reported here. They never leave a message.
The combination of times called, never leaving a message, and no answer when I called back, prompted me to do the search leading to this site. It is informative, and helps me know what to expect when they call again; I am certain they will.
The phone nr. 425-562-3215 from BELLEVUE, WA ( listed on the ID Caller) has registered the call(s) incoming on the following timeframes. Wed September 7, 2011 10:31 A.M.
Friday September 9, 2011 8:03 A.M.
Sunday September 10, 2011 8:04 A.M.
Monday September 12, 2011 8:51 A.M.
After returning the call(s) immediately, from the ID called in number system, a voice message by a female is recorded saying "We are currently closed, please call back during business hours" No other information is provided and the business name is not listed; only that the call is from BELLEVUE WA.
This ionformation is reported this date, September 12, 2011 @ 10:02 A.M. Pacific Daylight Time from Chula Vista, CA San Diego,County U.S.A. (This area was affected by the power outage that occured on September 8, 2011 originated from the state of Arizona that lasted over 12 hours).
Comment information for review and concern
FRANCES M. Sep 12th, 2011
this number called me and immediately after I tried calling back quite a few times and a recording said "we are currently closed, please call back during business hours" how can they close less than a minute after they called me?
calls at 8 and 8:30 in the morning on the weekends, never leaves a message, so I never bothering answering
number comes across as "no answer" ...hang up
They call and hang up or don't say anything
Called my cell phone yesterday and today. Did not leave voicemail either time. I have applied for a HAMP loan modification with Wells Fargo, but am NOT behind on mortgage or any other payments. Could be a coincidence, but I don't know any reason any collection agency or similar types would be contacting me.
wommen asked me to tell her me SS with telling me whom she was i told her to tell me whom she was first then se said no and hung up
Called reagarding Citibank matter. No Citibank account past or present
ER Solutions is a company based in Renton, Washington near IKEA.
I work very close to their building of idiots...
Called me at 1745 on 14 Jul. I didn't answer as this not the first time this number has called me. Left no message.
British sounding woman called and said she was trying to reach S____ and if i was not hat person hang up so I did. same person called several times so I held on this was all on my cell phone She (recording said if i listened to the message that i was accepting the debt so I hung uo and called the 425-562-3215
number listed on my cell and got a recording to call 877-371-3188 still no real person but the recording said this is Tracy Smith and i am trying to collect on a debt for ER solutions and I don't know who they are nor have i every had any dealings with Dish network. this has been going on for about 2 weeks every day. only on my cell phone. if I had knowledge of this I would have used my home number it has been the same for 40 years. this is a waste f my time and my cell min's. stop the craziness and quit calling or at least have a real person call so you can vent and then get the information to file a real complaint.
caller ID showed E R Solutions,looked it up, it is a debt collection agency.
I didn't answer the phone. I have this phone for 1 person and only 1 person. If it's NOT him, I decline the call.
Just got a new phone number for a dedicated fax line today. This was the first phone call to this new number. I hope that I don't have a number for that someone had previously that the collection agency is trying to get ahold of.
they called said they were looking for (someone with the same name as us) we do not know who er solution is
does anyone know ?
Called my cell phone. This company is ER Solutions, a fishing scam, they only tell you its regarding an important business matter no company name and request the last of your social, advised them that you are not providing your social and to provide you the name and telephone number of the company they are calling on behalf of and you will handle the matter with that company specifically; they will hang up.
Mrs. Wright May 07th, 2011
doesnt know how to leave a message
An automated voicemail, then finally I answered to find out why they are calling at least once a day, a woman answers asking for my address and social security number, when I refused to give it to her without knowing who they were, she told me she would call everyday until I was ready to give out that information and hung up on me. I called my cell phone carrier and had the number blocked from calling and texting my phone.
Bia: The actual rule is that if your name is on the account in question, you must be dunned by mail within five days of first contact. If you're not the target, you are caught in the dragnet of a skip trace for the alleged debtor. Either way, it's no prank to the agency. Your best responses differ accordingly.
Resident47 Apr 16th, 2011
I received a recorded call from this number less than an hour from receiving the same message from a number in TN. I have had prank calls from so called debt collectors before so I assume this is one as well. It is my understanding that any attempts at a debt collection must also be done in writing.
Big Brother installing spyware on our cell phones. Don't press anything, if you did, welcome to their system.
Time for a cease-comm notice, Adri. Send via USPS Certified with card. The FTC and many consumer watchdogs explain how to draft one.
Resident47 Apr 13th, 2011
They've been calling daily while I'm at work and leaving no message. They finally left a message today and it turns out they're trying to get a hold of the previous owner of my recycled Sprint number for a debt collection.
OK... They have now called my 6 times, three from this number, twice from 425-562-3215
, and now once from 877-884-1567
a minute after a call from this 800 number! The only call that left an automated message assuming that our number was the number of who they where trying to reach. Only problem was. The woman's voice in the message was so distorted that I could hardly tell what her accent was much less what she was saying. It also faded in and out. So.. I guess I will just have to contact the state attorney general's consumer protection office and see if they want to "Contact" this company about using such practices when calling.
Anoyedagin Apr 02nd, 2011
Well, FDCPA promoter, I've only been hitting all of your points in this thread since mid-October 2010. Several others before me had also referenced this federal law and corrected people on the misapplication of the DNC registry. Apparently it does no good. This thread will turn five years old as August begins, and we are answering the same easy questions over and over, which happens with a lot of collector threads on these boards.
Some -- not all -- come barreling in these sites with very common and valid complaints, and leave with nothing. You can tell that not a stitch of anything posted prior has been reviewed. They will return on other threads and make the same complaints again, never learning how to mount a proper defense against these debt industry bullies. They never wanted answers, only to kvetch and run. Apathy is so much easier, and really the sound advice to be found seems like too much work. For these people, at best, their peace and privacy will be forfeit. At worst they will be hauled into court to grimly submit to the costly demands of some robo-perjurer paper mill that broke eight or nine laws before suing to collect. For the do-nothings I've run out of sympathy.
For anyone still reading who wants a fighting chance, I'll adjust a few statements from the previous entry. The $1K statutory award is not easy to multiply. It's given per action, not violation. A rogue collector like ERS can call you names, make vulgar threats, and ring your phone 58 times a week, but (unfairly) you don't get to count a grand for each event. Possibly you can get other damages for distress, illness, and other reasons, but they need harder proof. The big payday awards which hit the news media nearly always come from extreme cases, like abuse heaped upon a disabled person or someone living on dog food.
I would agree that "done right" a victim could more modestly exceed the $1K award in settlement with a good Intent To Sue letter and copy of the legal complaint you would be ready to file. Note that I am not saying a lawyer is involved. It's your choice to fight alone or by proxy, but often the available "consumer" lawyers are out for a payday like your opposition. You may have violations but no professionals able or willing to fight for you. Fortunately the same internet which led you here can also lead you to sources of pro se warrior wisdom.
Making dud calls without disclosure of identity or reason is not an automatic violation. In January I'd already discussed why this can happen. Harassment in a legal sense may not be your sense or mine. You'll need to establish a pattern showing frequency, times, and any content of calls. This means keeping good records. Maybe they won't equal a violation, but they will help define what you're up against.
Attorneys general and the FTC are valid complaint venues which help the public good and may get the bad actors eventually fined and shut down. But understand that you must confront collection agencies directly if your goal is to halt or punish their mistreatment of your privacy and consumer rights. Regulators can help your case but they can't do everything for every person. It's your assets and your sanity at risk, and your job to guard them.
Maybe all you need are a few dollars for a single USPS Certified mailing, or maybe you'll need days of research to disentangle your mess. Either way a vigilant and defensive stance is never a waste. The bad collectors don't expect you to fight well, and most people don't, which is why their sloppy way of doing business is so effective. Your ignorance is their strength. Your lack of hope is their courage. Your resistance could change that.
Resident47 Mar 28th, 2011
For EVERYONE here. Take the time to review the Fair Debt Collection Practices Act. You will find that there are a number of violations of the act being perpitrated by this collection agency. One includes the calling of cellular phones costing the phone owner time on their phone which costs money. They are NOT to do this. Another is the making of Useless or Worthless calls. IE: Calling and not giving a proper reason for the call. This includes hanging up on answering machines and on the person who answers the phone. This can also be added to the harrassing calls violation. Done right each call can glean a nice $1.000.00 fine. Some calls can be labled under both the useless and harrassing because of Caller ID and failing to id themselves which can be a tidy $2,000.00 fine. Now for the REALLY good part.. There is enough here on this site to show that this debt collector is not only practicing these habits regularly but DELIBERATELY which a judge can add certain damages and penalties to. It has been alleged that some people who have taken steps to document such activities and to pursue action received as much as $16,000.00 in penalty awards against such blatant violators of their rights and they actually had the debts that the collector was trying to collect. Just think of what the victims of such practices can glean from a debt collector when they don't even owe the debt and are not the person the debt collector is trying to collect from but are still being treated as such??? All you have to do is STAND UP AND TAKE ACTION! File your complaints with your state attorney general's consumer protection divisions! Make them work for you! That is the only way to start getting these preditors under control! Oh.. And the Do Not Call Registry has NO legal binding on debt collectors. That is only against solicitors for services or products and even then it can only work against those who you can prove have violated your rights under the provisions of the DNCR. And the same goes there. If you want it to stop.. FILE YOUR COMPLAINTS! Don't just cry about it! List your experiences on the Who Called Us site so everone else who has been victimized by predatory callers of ALL types can know they are NOT alone! Then refer the legal eagles back to the site so they can see how many people are being victimized by such callers. THE LOUDER THE NOISE THE FASTER THE ACTION FOLKS!!!! Nuff Said???
Collection agency with an incorrect phone number, who won't stop calling my cell phone...
Don't know what the call was about. They did not leave a message. Don't have any debts gone to collections so if this is a collection agency they clearly have the wrong number. Too bad so sad... I will just add them to my don't wanna know list and leave it at that until they leave a message so I can contact them back to say. "Wrong Number!" "Stop Calling US!"...
This is way our phones have auto-reject on them....they call me non stop....Now the phone doesnt even ring!!
Womans machanical voice, looking for someone, did not say why...
Now that you've built a call log, JW, why don't you stop making unhelpful entries here and draft a letter to control or cease the calls, as the FTC and many consumer watchdogs explain?
Resident47 Jan 14th, 2011
01/13/11: 4:56p Hmmm seems to be every 11 minutes now. Go ahead.. keep calling.
01/13/11 - 4:30p
This is becoming quite the joke!! And by the way, the number is coming across my caller ID as "Hope4You". Is that not down right interesting.
01/13/11 - 4:14p
RELENTLESS AND RUDE !!!!!! Someone needs to get a life!!!
01/13/11 - 3:58p
01/13/11 - 3:45p
01/13/11 - 3:32p
01/13/11 - 2:12p
01/12/11 - 4:02p
01/11/11 - 4:50p
Collection agency from Bellvue, Wa about medical bills. Don't live there, never did. Wrong number
Yup, good 'ol ER solutiosn is still calling; an evil collection agency. Its tempting to call back because it sounds like a temporary agency....nope, its some evil automated woman's voice seeking money.
The FTC makes two demands of third party collectors which are sometimes in conflict. A collector must make "meaningful disclosure" of its identity yet respect the privacy of whoever is named on a debt account. In response, many agencies have turned to the clumsy practice of trying to get a person to self-authenticate in a canned message. Hence these absurd commands to stop listening if you're not the intended target.
Resident47 Jan 05th, 2011
Automated message with a woman's voice, asking if 'Another Woman's name' (In the voice of a different, recorded voice) was present, to disconnect if it wasn't her, to take a few moments to go someplace private so that nobody else could hear. Asked to call back at another number early into the phone call, which I didn't get a chance to write down.
Well, Rinky, the "proper protocol" at ERS and scofflaws like it IS to abuse your rights. It is no accident, not a "few bad apples", the mandate flows from the top.
Resident47 Dec 15th, 2010
These guys call us on a regular basis. They are a two-bit, low rent, bottom-feeding, collection firm. We don't even owe the debt they are trying to collect. It is obvious they don't provide training to their employees on proper technique or protocol. We just added them to our call blocker and moved on.
Rinky Dink Dec 14th, 2010
Please remove me from your call list.
Kelly Smith from ER Solutions (Debt Collector)
Called the house yet left no voice mail.
It's not exactly phishing when a collector does it. An ordinary scammer has no document to work from and creates a ruse. A collections rep has a few lines of account data, if not an entire credit report, on display during a live call. Debt accounts are traded in bundled portfolios, often with faulty data rolled in and no opportunity to cherry pick only those accounts with a solid chain of title. That's how wrong names and numbers propagate.
This is partly why Federal law exists to give you the means to challenge debt claims and control how you are contacted. So use it already!
Resident47 Oct 27th, 2010
ER Soutions... Missed the call and called the 425-562-3215 number back asking why they called. I gave them my name and the phone number they called and the guy tried asking me to verify my soc sec number but stopped himself and instead decided to give me some address and ask me if that was correct. I had never lived at that address and told him I was not the person he was looking for.... This is clearly a scam and they are phising for important personal information.
Brand new cell and I get calls from this number. Had it happen before on another cell and a different so called debt collection agency, I blocked the number via cell provider web page. I believe these are scams phishing for information which could lead an unsuspecting person into more trouble.I have never had any debt so I know if they ask for me they are indeed scamming.The voicemail irks me, so I'll block the number online.
I think 4.2 years of complaints should tell everyone to proceed with caution. The use of female British accents in collection calls seems to be a minor trend. Supposedly the human brain is wired to listen more attentively to females, and maybe the accent is meant to suggest authority. Anyways ....
The DNC registry is for telemarketers, meaning sales. Charities, debt collectors, political speech, and surveyors are all exempt. If you are receiving misdirected or abusive calls from a third party debt collector, you may find relief in the provisions of the FDCPA, which regulates bad collector behavior. Learn your rights at FTC-dot-gov. There are some controls on calls to mobile phones, particularly canned messages, the idea being that a collection call should not cost extra to receive.
Resident47 Oct 14th, 2010
Got a call on my CELL (which was previously registered with NoCall Registry). It was from this number around 8:15 pm this evening. I looked it up and WAHLAH...its a collection.After reading everyone's statements with these pieces of smegma, I shant even give them even ONE opportunity to insult me.... lol~ I just LOVE the 'No Ringtone' option on my cell which you can set for an individual incoming number. Works like a charm ;o) Thanks for the site!!!
In Arizona Oct 14th, 2010
Get a call from this number at least three times a day; usually more.... Debt collector of some kind. Fake English accent asking for _______
calls incessently even if they have a wrong/incorrect number
Calls, gives you options, then hangs up. When you call back you cannot get through because their lines are busy.
JUST LEAVES A MESSAGE FOR A GUY HERE AT WORK. IT'S A DEBT COLLECTION AGENCY BUT I DO NOT KNOW WHAT COMPANY THE DEBT IS FOR.
What a joke. they keep calling my iphone and a princess Diana sound alike robot tells me what options I HAVE to follow to get their call. I think not buddy!
These people are horrible. Do not answer the phone.
Called every other day for the past week. It is an automated call. They have the wrong number. I am not the person they are looking for. They cannot be reached when called back. I am reporting them to the national do not call agency.
I have a recycled Metro PCS number, and I receive about two calls a week from this number asking for a previous owner. I don't answer calls from numbers I don't know, they always leave a recorded message with an artificial woman's voice asking to speak with the former owner's name, along with other button options. I don't want to answer because I don't know if I'll get a human or this recorded message, I'm not in the mood to speak with someone and try to explain that I am not the person they are looking for. I have no idea what this is regarding or who this is on behalf of, that info is not in the message.
Received a phone call from (425)562-3215 at 5:20pm today. Recording asked if I was Jennifer and if so to press 1 because it was urgent. I did, heard someone typing on a keyboard for about 10 seconds and then was disconnected. I will admit, that I was in a bit of debt, but all has been cleared for at least 3 months and have not received a single call from any collector or credit card company in the same length of time, until today. All accounts in my name have been paid off and closed, except for my bank account and if there's ever a problem with that Chase calls me themselves.
Scam caller. I hope they keep calling until I run out of anti-psychotic medication because I know where they live.
Mad Bomber Jun 21st, 2010
British woman (recording) asked if it was James Smith that she had called and if it was press 1.
Call here at least once a day. I don't have Dish Network and I don't want it and I don't have Verizon and I don't want it. I'm paying my bills so they have no business calling me. I want them to stop!
Received a call from E R Solutions from this number claiming that I had to deal with an outstanding debt issue. The call was recorded, which is illegal since I have no business relationship with this organization. This appears to be a scam of some sort. Will be reporting to the FTC shortly.
called it back, message says "due to extreme high call volume, we are unable to take your call, pleae leave a message. then nothing no beep.. nothing...
Just got that call again, this time I listened to the message a little more than last time: called from 4255623215
said to call 800-477-5451
this is who they are looking for justin simmer this is the company that called er solutions this is the chick with the foreign accent kelly smith. you'd think that since there are ways to find out if the company is calling cell phones that they would stop, because they aren't supposed to call people on cell phones. oh well, they are still going to be ignored.
they call once aweek er soultions on do not call list have repoted them so ftc can fine them,some lady wont leave message made police repot .
Recorded message asking for my cousin who lived here for 5 months in 2006. I pressed '4' that this wasn't the correct number for her. Caller ID says 'E R Solutions'.
I just got another call from these guys, I was outside so I didn't hear my cell go off, it was the 425 again, and I had a voicemail. Said it was Jennifer, did not say the company, said it was VERY imported that I call her back right away, said she spoke with my husband on a previous date, then went on to say that this is NOT a solitation or telemarketer!
I have changed my voicemail message to say that it is a private number given to friends and family only and I will not respond to soliciters or telemarketers of any kind.
This is the same number that came in as Unavailable when I did pick it up, and got her to say that it was jenniefer from CBA...
I really want to just change my number and be done with this crap. 97% of the calls I get are from these kinds of numbers.
Mrs.Garcia May 03rd, 2010
Just got a call for someone that has never had this #. I have had my cell phone # for 8 years now. The automated system asked for a male, and I am not one **the last time I checked**. She, too, said that if this is not, John Schiller, please hang up. Natural curiosity got the better of me, and I listened in. Though, when I got the call, I deleted it before I could get more information. But seeming from other people, I will get the call again. I just will never answer, because it seems like the people on the other end aren't going to listen to me anyway.
This is ER Solutions. They have a history of harassing debtors. If you are being harassed by them lodge a complaint with your State Attorney General's Office. I have read quite some reviews about them and they have quite a reputation for being notorious. See here http://www.debtconsolidationcare.com/forums/er-solutions-calling.html
exactly what I have. the 425-562-3215. and I am on the Do Not Call list.
Just get rude back at them,
oh it really messes these kinds of callers up if you say "howdy" instead of your usual "hello", nobody know how to respond to "howdy" or "ahoy hoy".
Mrs.Garcia Apr 23rd, 2010
Called & left another phone number, with the time 11:30 am to 8:30 pm ?
An auto call from an alleged debt collector.. I had the call route to my standard "good bye" message and it cuts them off.
two calls- It's Some bill collector from WA State
ER solutions has called me several times for a debt that is not mine. I had tried telling them every time they called, but no use. I've heard they make the same mistake with many other individuals. Look here http://www.debtconsolidationcare.com/forums/er-solutions-calling.html
Second call in two days. Only Bellvue, WA displays as call location. The caller does not leave VM. Will report to State AG and State PUC if I receive a third call. Never late on any bills - ever. Suspect earlier owner of my phone number had bad debts.
They called me at 10:00 p.m. and woke my 9 year old up!
SCUM BAGS! TELL THEM TO Take A hike... Give them no information at all. Send them a CEASE & DESIST LETTER>..certified retun receipt. They will stop then, or tell tell everytime they call you that it is a Violation of the FAIR DEBT COLLECTIONS ACT,,,,and every violation is $1000. in your pocket if you document the calls after you send the Letter. Don't take my advice, call a Lawyer. Do not take this harrassement..file BK Chapter 7 ..for...$299. and end it!! Dont be Stupid !
Calls never end. Started out they wouldn't say who they were - my choice was to hang up before they said it, or listen to the message that I "wasn't supposed' to listen to. I did so and spoke to someone and said there is no Todd here, months ago. Still the calls come.
Today the recording gave me the toll free number again - this time before the "secret" part - and I called in and the woman claimed they just started calling me (a lie - I have printed caller ID records) and that they had spoken to Todd via this number (another lie, they spoke to me when I told them it was the wrong number!)
There is no option for simply pressing "3" and saying that they have the wrong number. Since these people play so fast and loose with decency and the law, I wouldn't trust them in any way shape or form.