This is a legitimate call. Called twice previously today and left no message. On the third call, they left detailed message with call-back number and message code to enter. Bank of America is so good at detecting potential fraud that they can be annoying at times. If you do not reply, they will suspend charges to your card and potentially cancel & replace with new card. This is a major pain if you use your card for monthly subscriptions, etc. My advice is return their call.
Boa fraud Dept. This is definitely legit. QUestioning online credit card charges. Called and confirmed
they were legit charges I had made!! would advise not to ignore these calls!!!
BofA Fraud department - confirmed
Bank of America Fraud Department. Called 3 times and left message on the third call (within 3 hours). I ended up calling the card number on back of my credit card, and before asking, they already new why I why calling. Verified the last few charges were mine, and they took the fraud alert off. I had been making lots of online purchases for the holiday and they just wanted to check since it was high frequency of purchases. CALL the number on the back of your card, don't give info if they call you and you pick up.
Bank of America card services
The phone number is registered to Bank of America but it does not necessarily mean that is who called. Spoofing technology allows an unauthorized party to show a phone number on caller ID that is not where the perpetrator is calling from. Banks will never ask you to provide personal information to verify your account. And, as many have suggested, if ever in doubt, hang up and call the number on the back of the card. Your account will have documentation if the fraud department was trying to contact you.
Myke Johnson Nov 20th, 2012
If this was the Bank of America, why do they hang up after only 4 rings? They aren't or do they need a telemarketer perform this type of potential customer "bashing." I've had B of A employees identify themselves when they did call.
got a call from this number on 10-25-2012, never answered it and let it go to voicemail, i believe it to be a scam and deleted the message, should i have done that or something else about it?
Nathan Westphal Oct 25th, 2012
This number is confirmed as Bank of America (Fraud Division). They called to verify strange charges to our Credit Card. Good thing. Someone in Europe was racking up charges. They cancelled the card and issued a new one.
left silent message, very wierd
This was BofA card services #
Consider that even hackers can leave comments designed to mislead you.
WHAT YOU SHOULD DO
Is contact the bank at the number on your card or statement. Then you know it is them for sure. This causes no problem so just do it.
Con games are named that for a reason.
salad baba Sep 17th, 2012
I have a fraud alert on my card today and It was Bank on America trying to call for verification. They call 2 times.
BOA. We had a stolen card. They are checking up on us. Thanks BOA!!
Called to say they were from Bank of America Fraud detection-but they are not-don't tell them anything-they give you a call back number and a Reference # but it is not real
called the number on the back of my BoA card. asked them to call the number personally. they confirmed the number was associated with BoA.
I didn't answer the call because I didn't know that it was Bank of America. The message said if this is (my son's name) to press 1, if not, press 2. They called twice, so after visiting this site, I called my son on his cell phone and told him to call the number on the back of his credit card. He did, and the bank said they were questioning an online purchase that he made. In this case, he did make the purchase, so there was no fraud.
I missed yet another call from this number and concerned with the caller ID displaying "Card Services" I contacted Bank of America Card Services directly. They confirmed they had been trying to contact me and transferred me to their fraud department. After verifying my identity they informed me of a charges in another state. The subject card has not been used in over two years and is locked up elsewhere. They canceled the card and issued a new one today...thank you BoA. By the way, they could not confirm this number as theirs because it rings busy. I'm pretty sure this phone number belongs to their automated fraud detection service (computerized).
Yep. It's Bank of America Fraud Protection. And it must be the A-Team. I changed my phone number with them via the Internet ... then about an hour later I made an online $50 purchase of software from a company based in Scandinavia> After that, I received a call from this number in under 15 minutes. I did the smart thing, which is I told the rep I would call BoA back at their known number (on the back of the card). Even though he KNEW I had done those two things (which a scammer could not.) I called the known number, I got myself transferred into Fraud Protection and yes my account was locked for these two reasons. This call is coming from Newark, Delaware and apparently it's a different subdivision/group than the main-line BoA Fraud folks. But it's legit.
This is the Bank of America Fraud Protection Dept. checking on unusual credit card activity. They called me at 8:30 a.m. today (Sunday) but did not leave a message. I also received an email Alert and an Irregular Activity alert on my online account, which was for something legitimate that I had done yesterday. I was happy to be able to resolve it online. It is nice to know that the Fraud Protection department works on Sundays and that they contacted me through every available means possible. I would recommend that anyone receiving such a phone call to NOT provide any information on the phone but rather resolve it through your secure online account, or if not online, call the phone number on the back of your credit card.
It's true...I had to hunt down my cards to find their 800 number. Some ass tried to buy $1,933.43 worth of stuff from www.armynavydeals or some such. But check it out...it was on a card that I thought was deactivated because Bank of America issued me a new card in 2012 and the charges were made against the OLD card number from 2011. I thought a new card automatically cancelled the old one but I never 'activated' the new one. Idiot that I am. I thought if I left it inactive then it couldn't be used. I didn't realize it let the old one alive. Sheesh. I was lucky they had my cell phone number and I'm glad I looked up the number. If you get a new card, activate it, don't be stupid or naive like I was thinking it was better not to activate a card until you needed it. It leaves the old one (provided is hasn't hit it's expiration date) active!
I thought this was a telemarketer but I returned the call and it was valid and it was Bank America and I had just used my card to order from the internet and they wanted to make sure it was ok and they had a hold on my card so it is worth the call back if you are in doubt. They are on the up and up!!
I decided not to take the call from this number, but the call was clearly triggered by a credit card transaction that failed to complete that I had initiated about 15 minutes ago. When I Googled the number I found the references here, which led me to check on the status of my Bank of America credit card that i used for the failed transaction, and sure enough, there was a fraud alert pending on my account. Had I ignored the call completely, presumably Bank of America would have temporarily or permanently disabled that credit card to my great inconvenience.
Anti-phishing tip: If you receive a phone call claiming to be the fraud department of your credit card company, politely inform the caller that you will hang up and immediately call the phone number on the back of the corresponding credit card. Never provide additional confidential information to a party who has just called you. When you call them, your credit card company will very efficiently work with you to determine what the issue was that triggered their fraud department to call you.
Ping Huang Aug 24th, 2010
I found out that this is a legitimate call from Bank of America's Fraud Protection Services by seeing the posts here, and I appreciate the information. It turned out that the charges they were questioning were actually mine, but I'm glad they checked anyway. Thank you for the service you provide on WhoCalledUs. This is a great website.
This is legitimate....it IS Bank of America's Fraud Protection Services. I, too, let it go to the answering machine, and they didn't leave a message. But, I got online to WhoCalledUs and found this information about it from other contributors. I immediately checked my BOA card balance, and did NOT agree with it. I first called their Customer Service 800 number to go over the charges on my account. When we came to the one that I DIDN'T make, the girl said THAT was the charge that the Fraud Department was calling me about. She transferred me to that Department....and I was told similar. They cancelled my card; will send me a Fraud Statement to complete and return; and are issuing me a new card within 5-7 days. First time this has ever happened to me since having BOA card since 1996. I don't know how they spotted this charge, but am sure glad they did.
DO NOT IGNORE
No Message. Was valid call from Bank Of America Fraud Services. Direct number to them is 800-427-2249
which bypasses the Customer Services Ads.
DO NOT IGNORE THIS CALL!!! IT IS A REAL BOA FRAUD ALERT NUMBER! I received the call and was asked for the last 4 digits of MY CARD NUMBER. NOT SS#! I called boa back and got the ball rolling. Luckly, they (the scammers) only charged $21.99 on my account. They try to put one dollar on "hold" once or twice to see if the card will take the transaction, then go off! CALL BOA! It is better to find out your card has been compromised instead of filling out all the forms later!!! PLEASE call. Bob
The call went to my parents house. All of my info has been switched over to my new address so there is no reason for the call to go there. They've also called my work, and I haven't given the bank my work #. I checked my accounts and see no problem with them and I asked BOA, they said it wasn't them who called.
Heather4avon Apr 16th, 2010
this is a important number! if you receive a call from this number call number on the back of your credit card it saved me a $250 charge
What a half-assed operation. I called the number and was immediately placed on hold, no questions asked. They began playing some ghastly noise which I guess was somebody's notion of music. But it was about 5 seconds in length and repeated nauseatingly endlessly. The sound was grossly distorted and painful. I turned the sound on my cell down to no bars on a scale of 7 possible bars. Still it was so loud I put the cell on the carpet and attempted to muffle the noise. Periodically the "music" was interrupted by a message thanking me for holding and warning that the wait could exceed "6 minutes". This seemed to repeat every 30 seconds +/-. Because I have unlimited weekend minutes and OCD, I waited on hold until "Robert" answered at the 49 minute mark. I was busy on my computer, so it's not as if I was totally wasting the time. Robert never identified himself further or what company or organization he represented. He wanted me to give him my phone number, but I declined this tempting offer. After 2 minutes of nonproductive talk, we terminated the conversation. In parting I told Robert that I assumed he was not responsible for the way they operated - calling and leaving a number on my display but no identifying information and no voice mail whatsoever and creating the impression that they might well be running some sort of scam. I asked him to please relate this to management. I will be passing it along to B of A as well, for all the good that's going to do. Ostensibly they're providing a service, but this is such an incredibly poor way of doing it. If this number shows up on your caller id, pull out your credit card(s) and call the bank. If you have cards from multiple issuers, call them in some logical sequence until someone is able to identify why you were called. In my next incarnation I'm going to try very hard to have no credit cards. Period!
Landers CA jim Feb 15th, 2010
Yes, this is legit. I charged $$ today at my dentist's office. The first time the charge was put through, it was denied, second time charge went through. I got this call later in the day and ignored it. Came here to check ## and found most people saying it was BOA. I called the BOA # on my statement and they placed my call directly to a customer service rep instead of the usual automated stuff. She said the fraud dept had called me and were just checking to see if this was my charge as my card has not had much activity lately. So, don't ignore it. BOA is really on the ball. Very impressed.
This is legit! I missed both calls, but received emails from BofA that someone had gotten my acct. # (we were burglarized last month). The rotten #$%&#$'s used it three times on small, piddly things and then spent $88 at Overstock. I was able to contact them and get the order number and have the purchase cancelled. BofA took care of me from their end. Nice work! Don't ignore this call!
Nothing on caller ID; unknown caller left no message.
Reading the other comments, I will probably answer next time it rings in.
This is legit and it's not just Bank of America. I have a MasterCard through another company and they were checking to make sure a charge made today was legit. When I used the card I had to update an old address and forgot to change the year for the expiration date since I got a new card since then. They also double-checked on plane tickets from last October (maybe as a way to further prove it's me) and I forgot about them until I realized those were tickets I paid for so my brother could fly out here due to a family emergency.
Got a call from this number, they didn't leave a message, so I came to this site to see "who called". Went to my online B of A account and there was indeed a fraud alert on my account. I called the fraud alert number on B of A's web site. Cancelled card...
I was notified that I had a few unusual transactions on credit card. The man from Bank of America just wanted to verify which transactions were made by me. He never asked me any personal information, not even my card number.
I called Bank of America right back. They answered that the call was made from them.
Card holder Jul 13th, 2009
This has to be the worst bit of b...s... I have encountered. We set up a shop-safe account # as they suggested to protect us from fraud. So we do everything the way it should be done and B of A denies the charge as possible fraud. I argued with them saying that if the charge was fraud whomever would have to have our cc# passcodes and be able to set up a shop safe account #. I hit a brick wall, now that the charge has been denied we have to resubmit the charge or have the company do it. Nice right, not. lol I informed them that we would be using a different means of paying for the order but we would not use thier card again. If just once the call had come in as B of A we would have picked up the call. If they had left a message we would have returned their call but no...........that would have been to easy. Get a different card folks because this one is just a hassle.
Make sure you call this number back. It's from the fraud division of Bank of America. Your credit card may have been compromised and needs to be cancelled. Thank you Bank of America for watching so carefully over my credit card. The charge was not much but the fraud wascommitted in a different state.
Yes this is legit! I let the call go to voicemail since I didn't recognize the number. They didn't leave a message, but as usual, I googled the number I didn't recognize and came across this site. Before calling, I decided to log in and check my account online, and sure enough there were fraudulent charges of $800!! I called the Bank of America number on the back of my card (just to be safe) and they asked me to confirm the charges. I told them that they were fraudulent, so they are closing the account and issuing me a new card. THANK YOU BANK OF AMERICA! AT least someone is watching our backs!!!
Yeah, this is legit. It does ask for the zip code or the last 4 digits of your social but I just entered incorrect information and was transferred to the bofa fraud dept. The fraud department never asked me for any information, not even my zip code. Since the call was automated to me they only asked me to verify my name.They stated they wanted to find out what's up because I rarely if ever use the card. They told me about the charge and asked if it was legit.
Way to go BofA ;) Thanks!
This was a legitimate call from a Fraud Agency working in conjunction with my Bank of America credit card. A fraudulent charge was made this morning and they "caught" it. The charge was not large but Rip Off Reports says American Singles have done this before. I suggest you answer this call from 302-731-1166 and it may save you some aggravation down the line. They immediately closed my credit card account and will re-issue another card in 7 to 10 day (a minor inconvience considering the possible consequences)! Would like to know how American Singles ended up with my BOA Visa number. Anyone have an answer.
This is FIA Card Services. They handle fraud for many banks that issue Visa, MasterCharge and American Express.
First time, I did not pick up. The caller left no message. 2nd time, I picked up and an autmoated system told me it was early warning fraud service of Bank of America. It then requested I enter last 4 of SSN or zip code. I hung up. Reverse white pages has that number as a land line in Delaware, but no other information. I will call the B of A directly.
received call from 302-731-1166 fortunately we were not home to take the call, after reading message left by others I am certain this is a fraudulent call, I have no credit cards from Bank of America, everybody beware calls from this number.
After looking up this number online, I called back because it showed fraudulant charges on my UNACTIVED Bank of America card online. They promptly reversed the charges and canceled the card. I was uneasy about speaking with them so I called the 800 number on the back of my card today. Bank of America confirmed fraud & confirmed this phone number as a ligit fraud service & confirmed the fraud was in fact reversed & confirmed my card was canceled. This is a ligit number, but if you feel uneasy speaking with them, call the 800 number on the back of your Bank of America card PROMTPLY.
automated services claimed unusual activity on my card, asked for last 4 ss# or card #. Hung up, came here, see I'm not the only one.
On my caller ID but left no message. After checking here, I called the number on the back of my Bank of America card. It's true - someone made a bunch of fraudulent charges to my card today. DON'T IGNORE THIS ONE!
Bank of America Credit Card Fraud Services. Informed me that my account information may have been compromised and the account was closed. Called the # on the back of the credit card to ensure that it was a legit call.
Got call, but did not answer. I looked online and found conflicting reports regarding the number so I called the number on the back of my card. Gave operator the number and she indicated that the number was not a BofA number. There was a memo on one of my transactions that was valid, but not sure if that would have warranted a call. No current issues with my card.
I missed this call, but I did receive an email from BOA today regarding suspicious activity of my credit card. I called the number on the card, and indeed, someone had gotten my number. They closed the account immediately, and are issuing me a new card. I'm assuming the phone people hadn't caught up with the fact that I had already addressed the problem several hours earlier.
Note - this was a US Airways Dividends Miles credit card - some might have that card and not be aware that it is Bank of America.
Bank of America Fraud Detection Department verifying recent suspicious charges. Keep up the good work.
I verified this number with BofA's fraud department -- after some people at BoA told me it might be a scam. After getting the call from the 302 number, I called 800-432-1000
, which I got from https://www.bankofamerica.com/privacy/Control.do?body=privacysecur_unauthorised_acc_use. Two representatives told me they didn't think it was a legit number, but couldn't be certain. I was finally transferred over to the fraud dept. and someone said that it indeed was them, and we went over the suspicious charges (which was me, but just out of the ordinary purchases).
I'm actually pretty happy with BoA about this. If only they could have their departments communicate with each other better. We basically thought it was a fraudulent call right up until the last guy we talked to.
When they called they stated they were "FAA Credit Card Services" checking on fraudulent activity for my card. I, however, had to call them back to get to that point as when I tried to answer the call nobody was there. Anyway..it's legit but it annoys the hell out of me that they can't say who they really are. Anyway...they did have a legit charge to my credit card they were asking about so it appears to be a real company but man to they piss me off.
I too had a hang up call from this number. I also immediately contacted BOA. Their customer service replied that it was in fact the fraud division calling to query if I had made a recent online purchase, which I had done. I asked her why they hung up and she replied that she could not answer that but could direct me to the proper department. Let it be known that I had already spent 10-12 minutes on waiting to talk to her. I said that would not be necessary. While I am happy to see that they are trying to keep a close eye-watch on the account, I DO NOT appreciate the "unknown caller" on my caller-id, nor the hang-up.
This was a geniune call from Bank of America Fraud Dept. They didn't ask for SSN at all but last 4 digits of account.
Its Card services from BoA. They wanted to verify charges. If you're worried, just call BoA's main # and they will transfer you to the fraud dept.
I received two automated calls from this number in 2 hours. When I listened to the recording, it was BOA Fraud Services inquiring about recent charges. I hung up and called the BOA main number on www.bankofamerica.com. They transferred me to the Fraudulent Charges department where they verified there was a recent fraudulent charge. I did not provide any information other than name and address for verification. They already had credit card number and did not ask for social security number.
It's Bank of America....The message on the answering machine said there has been illegal activity on the card and that we had to call back an 1-866 number. After reading some of the entries on this site, we called the number on the back of the card (for B of A) and they admitted the number that called us was bona fide. They admitted this was one of their numbers. Not fraud...To be sure, call the number listed on the back of your card and ask for more information.
It was truly Bank of America calling to check if recent purchases made were indeed by me. The information here made me suspicious, because some people were claiming that this phone number did not belong to BOA so I did not give them my card number - I only gave them my phone number. Giving out the phone number was safe to do because whoever called my phone obviously already had my phone number. BOA was able to pull up my account information from just the phone number (but they did originally ask for the account number which I was too paranoid to give out) and told me the charges that made their computer system flag and call me. After I assured them I was me and that I intended to make those charges, they were very courteous and thanked me for calling back.
Realize that this is indeed a legitimate call on your behalf and also realize that you don't have to give out any confidential info, they can look you up from the phone number, you don't have to give out your card number if you feel uncomfortable about it - like I was.
they called me and were very pleasant- they did not ask for my social sec. #- they are a legitimate service, as part of BOA trying to verify that you;'ve spent money online and that someone is not hacking into your info.
They are legit. Card services following up on unusual Bank of America credit card activity.
Yes, the number, and even the extremely poorly named "myfraudprotection.com" web site
mentioned in the message from said number, are legit. It really is the BofA. But,
even so, my advice is to regardless call them back using the number on the back of your
card. Just like web sites, caller ID can be spoofed, too...!!
Received call today and hung up. I called bank america customer service # on card and they said it was a real call.They agreed most people hang up and call customer service. Told them it was a pretty stupid approach to security as it seems their site from time to time says not to give ibfo about your card to unkown phone caller.
Bank of America, I had multiple $300 charges on my card from Business Services. They are sending me new cards.
BOA fraud alert dept couldn't ID this as their own.
It is a Verizon landline in Newark Delaware
I am not sure if it is sloppy BOA, (they are pretty sloppy) or a phish
possibly bank of america, possible fraud
inappropriate ID and requests confidential information
Call Bank of America immediately. Use the number on the back of your card. There is probably fraudulent charges on your card.
ditto...Rec'd a call from this number today 302-731-1166. Didn't pick up! Hung up instead, how annoying!!!
I called the number back, the voice message said, "Thank you for calling. Please hold and a representative will be with you shortly". At that time I hung up and googled the phone number. This is how I ended up on your website. I then attempted to phone this number back. After being left on hold with music in the background and a repeated message stating, "please continue to hold, they are currently assisting other customers and are anxious to talk with me. My call will be answered in the order it was received". A women came on stating her name is Mary w/card Fraud services and asked my name. I would not offer any information. I asked who she is and she stated, Bank of America Fraud Dept. She then asked if I am a card holder. I said it wasn't any of her business. I explained, I am going to call my Bank right now and she said for me to go ahead. I explained I am reporting them. I phone Bank of America right away. Just as I thought, they didn't make the call. They set me up to safe guard my account from fraud. Took only a few minutes. I suggest you all take time to do this & NEVER give out information to those who have contacted you...not even your name. Take care you, be safe.
We received a call from this number asking for last 4 digits of SSN#. Hung up and called BOA. They confirmed that someone was stopped trying to charge $700 in Anaheim CA. Closed the account!
I received a call from this number while I was already on the phone with BofA Fraud department. No message was left and when I called back the automated answering did not identify the company. When a representative came on the line the first question for my CC number. I asked who it was I was calling and all I was told is "Credit Card Services". I told the rep that wasn't enough identification for me to give out any information. The rep thanked me for calling and promply hung up. The bottom line is I have no idea who this company is.
Yes- It is B of A's fraud department. Checking suspicious activity. Call the 800# on the back of your card. I work for this company. Great company!
Definitely a real number for Bank of America. My account was frozen online, I called the fraud services number, fraudulent charges on our card in Saudi Arabia.
That number keeps calling me but does not want to leave a message, so I do not answer it.
Got a call from this number from the fraud department at Bank of America. Not trusting them we logged into our account and there WAS a fraud alert issued there. They also had tried to notify us by email. Someone had spent $1900 that day on our credit card number. (our cards were not stolen) They cancelled our card on the spot. Thanks BOA!
2 calls in the last hour or so and no message left.....
Got a call while I was away from home. Found this site and called BOA directly, who gave me the fraud services number at 1-800-441-7106
. It was over a 99 cent charge with Symantec, where my husband updated our info with our new address, and the address change hadn't gone through yet.
A call from this number is from the creeps who have your c.c. number and are phishing for additional information either before they attempt to use the card or after they have used it and found BofA has rejected it. Only call BofA numbers on your card or BofA website. A call from this number probably means you should get a new c.c. number issued.
I got it, it was legit with B of A.
I missed this call, but then I looked the number up. After reviewing the notes on here from previous receipients of this call, I checked my bank of america account online.. My account showed fraudulant activity and I had to verify information, some bogus charge for $1. They cancelled the account and are sending me a new card.
got a call from 302-731-1166, and the caller did not say anything. I called the number back and got a busy signal.
B of A says this is a fraudulent call. Do not give out any information!
This number called twice.
Haven't answered the calls, but have received multiple.
It's Bank of America. I called the number on the back of the card and they said a call to me was issued.
It's Bank of America. I called the number on the back of the card and they said a call to me was issued.
Bank of America Aug 20th, 2007
Received 3 calls from this number, no messages left--never spoke to anyone. Found out a day later that there was fraudulent activity on my B of A credit card. Luckily I contacted B of A and they are taking care of it.
I got a call from this number. Called my credit card company after reading posts. Credit card company is not aware of this number.
Got a call from this number. Also received an email from Bank of America in afternoon. I did had irregular activity on my card, but that was something i bought 2 hours back online. I did not give any information on the phone and disconnected.
I also called the 1800 number listed in the email i received, but did not give any information to them as well.
I would say the best bet is to call the 1800 number listed on the back of your credit card. Called them and sorted out the problem by verifying the charges on my card.
I feel somehow fraud agencies get to know irregular activity on your card and maybe that information gets leaked to hackers.
BEWARE!! BOFA should update their fraud department and databases.
Stay safe everyone!
this was a legitimate call to verify suspicious activity on the credit-card.
I recieved` a call from this number twice, 5:28pm and 8:28pm, both times when I answered no one talked.
Keep getting calls from 302-731-1166 and the caller ID says Card Services. The problem is they keep calling in on my fax ph# that has not been given out to anyone yet.
Valid call from Bank of America regarding unusual credit card activity.
They were asking for my name from Bank of America. I don't have a Bank of America card. We didn't give them any information.
Fred Rogers Aug 07th, 2007
recieverd 2 calls today, they asked for name and credit card #
Got two calls today with no message left. Tried to call back, got info staying to wait for next operator. Hung up.