card
fraud
citibank
credit
application
account
sears
department
citicards
legitimate
maryland
It is Citibank. Since the caller had such a thick accent it was very difficult to understand, however it seemed that they thought fraud was committed when I called to activate a new card that I had received from them. They hung up on me, and totally jumped to conclusions. They then called all of my other contact phone numbers and left messages at each, stating that they placed a hold on my credit card, blocking any further transactions. Totally absurd way for such a major bank as Citi to handle such a routine transaction.
New York
 Oct 23rd, 2013
I got a call from this number claiming to be Citi Fraud to check on a credit card. They had a LOT of my personal information including the last 4 digits of a current Citi Visa card. They had me confirm address, both phone numbers,etc and then asked me to give them a security password to lock the account. It was not a current Visa card. I then called my Citi customer service # and they verified that the number was in the area but NOT Citibank. Do not talk to these people...!
California
 May 01st, 2013
Definitely legit! Citibank calls you when there is something fishy going on with a charge made on your card. I'm glad they are on top of this stuff!
Arizona
 Nov 09th, 2012
Citibank in Hagerstown, Maryland
California
 May 17th, 2012
Got a call from this number and let it go to voicemail. They left a message. It's the Fraud department from Citicard (Sears card) calling to verifying a high dollar purchase I made. The call is legit.
North Carolina
 Apr 12th, 2012
I received a call from them concerning citibank early fraud warning with particular recent purchases listed. I called citicard's 800 number and they confirmed this and stated that the earlier call was legitimate.
Illinois
 Jan 03rd, 2012
Definitely a scam. Saw an incoming call from this number, let it go to voicemail. I called Citibank (the number on my credit card) and all their phone numbers start with 800 or 888. Always call Citibank correctly, never give out your personal info!
New York
 Jan 02nd, 2012
This telephone is from scammers. They are trying to get your personal information. They got your name, address, phone #, and email because a vendor that Citibank had was hacked and all your information got compromised. They emailed me first, then they texted me and finally they called me from this # and left me a message pretending to be Citibank but they are not. I called Citibank and they confirmed that this # doesn't belong to them. If they call you don't answer and if you do don't give them any information. This scam is quite impressive because it is very realistic.
Iowa
 Dec 04th, 2011
I dotn know hwo this is
Louisiana
 Sep 16th, 2011
Citibank
Kentucky
 Jul 19th, 2011
SlpKhU
Virginia
 Jun 15th, 2011
With the bases loaded you sutrck us out with that answer!
Hong Kong
 Jun 15th, 2011
These people are in India not Maryland. I just called about a problem and asked where they were.
Florida
 Jun 01st, 2011
Completed a Citi-Card application they were only confirming if in fact i completed an application agreed that I did and then took the application the next processing level and that I would be notified if application would be approved.
Florida
 May 04th, 2011
Called this morning. Didn't answer. I do not have a Citibank or Citi card. No message left.
Colorado
 Apr 19th, 2011
This is indeed Citibank's early fraud prevention department
Georgia
 Apr 18th, 2011
CitiCards early fraud detection - they called to confirm I authorized a balance transfer, and that it was not unauthorized activity.
Texas
 Sep 20th, 2010
Others have reported the calls came from Citicards, Inc. I do have a CitiBank credit card. No message on voice mail.
California
 Jul 06th, 2010
There was all music in the voice mail. About 5 minutes. A nice one, but hey, I can do it without any phone calls!
New York
 Jun 24th, 2010
Actual call came in as "MARYLAND" 301-790-4200 and person talking gave 800-695-4981 and claimed to be with Citibank Fraud Department in Manila (!). Asked for supervisor who gave (866)517-5347 as callback number.
Story was that someone we never heard of gave our UNLISTED number as reference in their bank account; these 2 people gave DIFFERENT names for account holder.
We gave NO info and strongly suggest you GIVE ZERO info - not even last 4 digits of SSN or where (literally) in the world you are, your phone number (even tho they called you), color of eyes, or ANYTHING!!!
We make this suggestion for ALL CASES!
If you actually happen to be a customer of the bank cited in any call, say something that might make them think that they are wrong BUT TELL THEM NOTHING.
Record all info: date, time of call, caller ID, any info you can squeeze out of them, and goodby.
If you do happen to be a customer for the cited bank, go personally to the local branch and make some queries with the attitude that YOUR ACCOUNT MAY BE in trouble and YOUR ID may have been compromised.
Make them put extra security checks on the account and if you suspect anything in error, IMMEDIATELY close the account! Put it in EverBank where you get paid a decent interest; check Everbank's policies (i understand they will rebate ATM fees) and capabilities - they are working on a CD based on an investment that has had NO losses in the past 30 years (one of the capabilities).
 May 31st, 2010
Did not answer
Florida
 May 29th, 2010
Left message stating there was a fraud alert on my CitiBank Card and ask me to call 1-800-950-5114 or if I was suspicious of this call to call the number on the back of my credit card. I called the number on my credit card and they confirmed that there was a fraud alert on my card and asked me to verify some recent charges. I verified the charges were recent purchases made by me and everything was OK. The cleared the fraud alert on my card. Based on my experience I would say that calls concerning fraud alerts on a citibank credit card from this number are legitimate.
 Apr 20th, 2010
Call came to Kansas from Maryland at 11:02 hours Central Standard on 4-1-10. Call not answered and no message left. Called ID said "Hagerstown, MD".
Kansas
 Apr 05th, 2010
Caller left a message and said my credit card may have security breach. It says I need to call 800-690-8056. But instead I pull out my credit and use the phone number on the back. It turns out they need to close my account for security reasons.
California
 Mar 27th, 2010
My caller ID identified the caller simply as "Maryland". The caller said she represented the CitiBank fraud department and that my card number had been compromised. After the call, I contacted the CitiBank fraud department via the number on the back of my card — the Maryland call was in fact legitimate.
California
 Jan 13th, 2010
This is a legit number. I used to work for Citi in Hagerstown. They handle Sears cards as well as a variety of other banks, not just Citi cards. I would still be on the alert, however, and not reveal any personal information. There are many programs available to spoof a Caller ID with a legit number these days. Your best bet is to work with whoever's calling from that number without revealing your SSN. In any case, if you are concerned, simply hang up, and dial the customer service number on the back of your card.
Maryland
 Dec 09th, 2009
Caller called to identify me regarding an account
Illinois
 Nov 24th, 2009
They said it was Citibank saying someone attempted to open a Phillips 66 card, then referred me to another number 866-771-3354, which tried to offer me 7 year fraud protection. I advised I want to obtain a copy of the application to turn over to the police and that number provided me with 877-766-3886. However, I think this is a scam. I believe they are "head hunting" for identities they can attempt to take. They always want to look up the application by a Social Security number, the address and full name of the individual. Doesn't it make sense that if someone was using a stolen identity that the application would actually have all of this information correct. Duh? I doubt they would have what they are attempting to steal actually delivered to the correct person's address. I did not give my SSN, nor did I give them my home #. Again, I believe they are attempting to steal identities by fooling people into giving this information to look up applications. Even though I called, "Al" at 877-766-3886, when I refused to provide him information he said if I feel more comfortable I can call him back at 888-201-4523. Why is he at a different number than what I originally called him on? BEWARE of any of these numbers.
California
 Sep 21st, 2009
Fed up with the calls? Capitol Hill is responsible for this mess.
(Our crusty politicians).
Check out the link and see what I did to these credit card collections hogs.

http://www.youtube.com/watch?v=EWE_7H2a4mU
Georgia
 Sep 12th, 2009
It's Citibank fraud department. They just called about unauthorized use of my card
Illinois
 Jul 20th, 2009
They called saying they are from SEARS early fraud warning. Left a message for me to call back at 800-335-1517 and to have my account number ready. i called and was not comfortable giving my account. The lady said, "If it makes you feel better just call the number on the back of your card." I did that and it turned out to be a legit warning. Better safe than sorry right? Cheers.
California
 Apr 10th, 2009
they said it was sears and my card was compromised
Florida
 Apr 08th, 2009
Call came in via call waiting while I was on hold with Bose trying to place an order. I didn't answer it. When Bose came back on line, the representative told me that Citibank had called me to verify the order. I then called Citibank who verified that they had called me.

Safe to say the number is Citi's fraud dep't, at least as of now 12/17/08.
California
 Dec 17th, 2008
I called this number 301-790-4200 back and they weren't sure who called. I told them I don't and never had an account with them. They verified that and forwarded me to the applications dept to see if anyone made an application using my name/number and there was nothing on record. I asked them to add me to do not call AND do not mail lists. She said it might take 6 weeks to get me off all lists but she entered it. I talked to five people total and they could not have been nicer. I think someone might have simply misdialed--or, I have an identity theft issue that has nothing to do with the company.
North Carolina
 Aug 14th, 2008
I have NO credit cards whatsoever, or previous dealings with this company and am on do not call list so if they are calling you about card purchases, applications or possible fraud it's a SCAM and you should report it to your state Attorney Generals office right away.
North Carolina
 Aug 14th, 2008
Man asked for me by names and said he was calling about my recent application for a Citibank card. I told him that I did not apply for a card. He said that he would not process the request.

I called Citi's Fraud Reporting number and spoke to a young man. He verified that they do have a location in Hagerstown, MD. He also suggested that I call the credit reporting agencies and flag my account, just in case; he gave me the numbers to Experian, Equifax & TransUnion. I called all three and flagged my file.

IMHO... Identity Theft should be a capital crime... Hang the Bastards!!!
Maryland
 Jul 25th, 2008
This was a call from Citigroup fraud about recent charges to my sears gold mastercard - I explained they were legit. It's good that they have someone watching out for us!
New Jersey
 Jul 07th, 2008
claimed to be from Citibank, asked for my social security number.
New York
 Jun 18th, 2008
They called about an application that I filled out for a credit card...in the message they said they were calling from a bank card center. They said they needed more information.
Georgia
 Jun 10th, 2008
Have called twice today while I'm at work - no message
 Apr 30th, 2008
I answered - heard noise in the background and then they hung up
Michigan
 Mar 11th, 2008
claim 2 b sears
 Jan 15th, 2008
Citibank calling to verify cc app info.
California
 Nov 09th, 2007
This is not anyone affiliated with Chase. They are "phishing". Do NOT give them any information.
They have called my home regularly for the past 3 weeks, at least. It is an aggrevation. So, I called Chase when someone from this number told me we had a delinquent account. Chase does not own this phone number. They do not use this phone number.

DO NOT GIVE THESE PEOPLE ANY INFORMATION!
 Nov 05th, 2007
They called both home and cell, I didn't answer because I didn't recognize the number. Came here and saw that it could be Citibank so I called back since I filled out a credit application online last night. It was indeed them looking to verify some of the information on my application to further process it...I guess to make sure that I am the person who filled the application out. Painless process, I'll know in 7-10 days if I'm approved :)
Maryland
 Oct 26th, 2007
no message was left
New Jersey
 Oct 25th, 2007
Citicards Fraud prevention dept
 Oct 24th, 2007
Male stated he was investigating fraud for Smith Barney
 Oct 10th, 2007
called twice but left no message.
Michigan
 Sep 21st, 2007
These guys are calling me since March-2007 from different phones. They always ask for some person and when i said wrong number they replied to me the person gave to them my number. Yes, they have my cell number and name also.

They don't even lisen and they just hang up. They called me everyday more than 5 times, bastards.

They made to disconnect my personal phone today. Too much headache from them everyday.

They call from the following phones and different persons.
1800-67-9944
877-292-3862
214-769-2935
562-805-9293
818-712-0083
858-621-6092
301-620-3102
301-790-4200
California
 Sep 14th, 2007
This guys are calling me since March-2007 from different phones. They always ask for some person and when i said wrong number they replied to me the person gave to them my number. Yes, they have my cell number and name also.

They don't even lisen and just they hang up. They called me everyday more than 5 times, bastards.

They call from the following phones and different persons.
1800-67-9944
877-292-3862
214-769-2935
562-805-9293
818-712-0083
858-621-6092
301-620-3102
301-790-4200
California
 Sep 14th, 2007
called 2x in 3 minutes. first time message was a woman with thick accent. Message could not be understood and no message left with the second call.
Texas
 Sep 05th, 2007
called twice on Sat morning - no message left
 Aug 18th, 2007
I live in Alaska and was left a message by a woman saying she was Sherry wanting to serve me and to call toll free 877-766-3886, 8-5 Eastern time M-F.
Alaska
 Jul 25th, 2007
It's Citibank's credit card verification department. No need to worry - legitimate.
California
 Jul 10th, 2007
It was citicorp calling but left no message. I called them back and they were following up on my credit card application.
New Jersey
 Jun 26th, 2007
Called and left no message
California
 Jun 26th, 2007
They left no message. I called the number and got a recording that it was citicorp/
 Jun 20th, 2007
Legitimate call from Citicards credit application processing inquiries
 Jun 06th, 2007
Left a message and said there were fraudulent charges on my Sears credit card...don't have a card. Called them back & wanted my account # and SS#. Hmmmm...very suspicious
California
 May 31st, 2007
no message left
Illinois
 May 18th, 2007
citicards asking for business phone number for card application
California
 May 08th, 2007
left no message
New York
 Apr 23rd, 2007
called several times and left no message
New York
 Apr 12th, 2007
Called my cell and 2 house numbers 6 times in 8 minutes.
 Jan 31st, 2007
No message was left :(
 Jan 29th, 2007
No message was left.
California
 Jan 19th, 2007
No message was left
 Jan 15th, 2007
citicard verifying an online creditcard application.
Pennsylvania
 Dec 27th, 2006
They called me at 5:45am Eastern Time. They state if I do not pay my card, they will pull up a RED FLAG and go to a FRAUD PURCHASE!!!!!
Florida
 Dec 05th, 2006
(Citicard) Fraud Dept checking on purchase on a card. Number is listed on http://www.marylandmemories.org/cvb_data.pl?fid=101-354-4262.11101&cg_f=form
as Citicard Credit Services, Hagerstown, MD
 Nov 15th, 2006
said they were investigating a purchase on my credit card
 Oct 22nd, 2006
state they were with citicards fraud department.
California
 Oct 08th, 2006
none
California
 Sep 06th, 2006
No message was left.
 Aug 30th, 2006

75 Comments