Healthstream will not stop calling me (every few hours so far today) even though I blocked them. Take a hint, goofballs!
Kitty Reed Jun 12th, 2015
Healthstream. Left a short, garbled message. Blocked them.
If you want the calls to stop tell them do not call you back or add you to the DNC. They are exempt from the National DNC. Hanging up just results in them calling back. When you sign your privacy notice at hospitals, doctors office, etc...research for your visit is generally covered. You are giving them permission to call.
Did not answer call as the number was not recognized. Did a reverse-look-up and learned it to be HealthStream + RE and apparently they are telemarketers.
Call came to Kansas from outstate Maryland at 15:01 hours Central, on 7-13-13. Call not answered and no message left.
They called, first time didn't answer, next time I did. Did a 3 minute survey about my horrible ER visit last month. I'm in a rural Midwest town and my feedback goes to hospital so they know what I hated about the visit. The girl said they were in Baltimore so they'll never know how bad this place was because they'll never be here. I'm glad my feedback goes to the hospital, maybe the benefit is that the hospital will change and fire nurse Pam. I've been in the ER many times this year, I just wish they only called once. She said they might call back, also my doctor is linked to that hospital and the doctor may have asked them to survey his patients or the hospital asked them to survey his patients. Ugh, ones enough.
I have received 3 phone calls from this number in the past few days always in the afternoon when i am trying to sleep as i work night shift. caller ID says the call is from Healthstream re but there isn't any message
unsolicited mail now phone calls. We'll never answer unknown phone numbers. Thank you all for your inputs so we know it wasn't anything important.
one poster on this site said "(the caller) Wanted to ask questions about a recent trip to the emergency room. I felt that sharing my personal medical info with a research firm was a violation of my privacy and HIPAA".
when i talked to the surveyor, she did not seem to have any knowledge of what i experienced at the hospital. she asked generic questions, like: did the staff treat you with respect? was the facility clean? could you find your way around with ease? would you reccomend this facility? do you want to record a message for the hospital to review? etc.
this number is from a medical survey company. i talked to them. they asked me questions regarding my opinion of the care i received while at the hospital a month ago. so if you've received any medical care recently, you may receive a call. its a good idea to speak with them if you want to give feedback and suggestions or complaints about the medical facility. it took about 3 mintues to answer the questions a lady asked. some multiple choice (satisfied, not satisfied, highly disatisfied), a few yes/no, then you can record your opinion if you want.
M: The DNC registry is for telemarketers, meaning sales, meaning all surveyors are exempt. This fact was not kept secret from you when you registered your numbers. The ''someone'' who must ''stop these calls'' is you. Someone kindly provided a business name and mailing address eleven months ago today, just a short hop down from your comment. If you confirm the data is current, you'd best send the call center a cease-comm notice via USPS Certified with return card. The idea is to add your number to an internal no-call list, just as the rep explained to Ed, and have a means of proving your demand was received.
Resident47 Jan 09th, 2012
i'm on do not call list and i wish someone could stop these calls
I received two (2) calls from Healthsteam re today
EUGENE SAMPIERI Jul 07th, 2011
Where did they get my number?
I recieved a call from 301-575-9366 this morning, the Caller ID gave the number and the "Healthstream Re..." When I picked up, I got a dial tone, so I called the number back. I got a Rambling Incoherent (To Me, Anyway)Recorded Message, which annoyed me even more. About 5 minutes work produced this Info:
7710 Montpelier Rd.
Laurel, Md. 20723
I called the number and a pleasant lady answered and I explained that I do not wish to hear from them again, under any circumstances. She said fine, they have an in house do not call list, and she took my info and said she would forward it to be placed on the list. I advised that any more calls from them would result in legal action. Hopefully, that's the end of it.
I called the
Call came in from Healthstream Research, I didn't answer it and they did not leave a message. I read the following comments and I am glad that I did. If they got this number from one of the healthcare providers for my family, then I am angry!
Am on no call list but calls and disturbs us anyway. Health is very unstable and do not need aggrevation but sure am getting it. I WANT THIS STOPPED NOW!!!!!!!!!
questions after I filled out a health-care privacy form? blatantly illegal. shut these guys down!
ill never tell Dec 16th, 2010
Remember HIPPA Jul 23rd, 2010
Has anyone ever signed The Health Insurance Portability and Accountability Act (HIPAA) form after filling out information at a new Dr.'s office or other Health Care Provider? I'm positive you have and that protects you from having that HCP release your personal health information to any outside organization. There are exceptions to this protection ACT but if you read about it and know about it you will bring up HIPAA the next time this so called research company calls you. Ask them who gave them permission to access your personal health information? Obviously they are getting it from some data base accessed by your HCP and must have someones/organizations permission or it was done against your consent and these jerks need to be stopped. Collect all the info you can from them before giving any personal and private information, insist on asking "WHO GAVE THEM PERMISSION TO ACCESS YOUR PERSONAL HEALTH INFORMATION".. Also ask to be removed from their data base and by law they must oblige and stop calling you. Be informed and we can all stop this form of harassment.
Remember HIPPA Jul 23rd, 2010
Called me at 9 o'clock at night. I work and go to college all day, and in the evenings I take care of my 4 month old son. I think it is completely inappropriate to call at this time of night to do a survey, when I am getting my son and I ready for bed. Absolutely ridiculous.
HEALTH STREAM RESEARCH 301-575-9366 CALLED MY HOME AS WELL AND LEFT NO MESSAGE. I REALLY CAN'T STAND PEOPLE WHO CALL WITHOUT PERMISSION.
If they are doing research or not, they should RESPECT a persons right to not answer or speak to anyone about it. I believe the way to solve this issue is upon entrance to any health care facility among the tons of paper work they have us sign, there should be a direct BOX to check and sign to say YES or NO to post medical calls from any of their affiliates. And that should take care of it. I think so anyway..what do you all think?
Wanted to talk to the patient who is very sick. When I refused, she wanted to know when he would be well enough to talk.
The caller was polite, low key, almost monotone. No problem with that.
He would not discuss which Med Facility had hired Health Stream to do the survey until he was talking to the "patient" in question, the person he was calling to talk to. Trying to maintain some privacy for the patient is a good thing.
There are two problems here.
He did not offer up-front to give me some way to verify his identity. He was just a voice on the phone and could have been almost anyone. My caller ID gave me his number but said "Out Of Area".
I told him I was the person he had asked for. If he is trying to maintain some privacy for the patient (which I believe is critical), why was he now willing to tell me things he had previously regarded as private when he had no way of knowing if I really WAS the patient. I was (as he was) just a voice on the phone. He had no way of verifying MY identity.
I used to work for Gallup so I know that survey takers do not fall under the "do not call list". At Gallup, the numbers are auto dialed and after 5 no answers or voice mail, the calls were stopped. However, I have gotten more than 5 calls and it is beginning to really annoy me. I know from my experience that you do not have any medical details and the medical facility is just trying to get feedback from patients, but annoying phone calls are not the answer. If I were to take your survey now, I would not be nice about my experience at the medical facility even though I had no complaints.
Hang up call
J the Alien May 27th, 2009
Call came to Kansas from Laurel, Maryland at 14:48 on 2-9-09. It was not answered and no message left. As others have pointed out, this is HealthStream Re (Research?) that take surveys of people who have recently been in the hospital.
Caller ID: HealthStream Re
Caller: Health Stream
Caller Type: Telephone Surveyor
ok well it clearly states on my voice mail that i do not answer calls between the hours of 7am-530, so do not call during that time, if they call again i am going to report them for harrassment.
Your personal medical information is not shared with this company. Only your phone number and the fact that you visited the facility. We ask about the quality of the care you received, not about your health. We are only allowed to call 5 times, not allowed to leave messages because the wrong person might discover you had a health care experience. We can only talk to the person who had the experience which means your spouse or roommate can't answer for you. We are doing legitimate research for hospitals that is required by law. We use an auto dialer but it is set so there is always a person available to receive the call. We have a do-not-call list but it is limited to that one health care experience because we don't share info from client to client. Great company to work for.
Wanted to ask questions about a recent trip to the emergency room. I felt that sharing my personal medical info with a research firm was a violation of my privacy and HIPAA.
I've now received 7 calls, no messages.
THIS # KEEPS CALLING LEAVES NO MESSAGE
HEALTHSTREAM RESEARCH, hired by healthcare providers to survey patients about care quality