I believe this person is scamming home owners in the "Making Home Affordable" program by offering to assist in returning loan modification paperwork to the lender. Be advised, she may have personal information and appear to be knowledgeable of your financial situation. I checked with my lender and they had no record of this individual and assured me that they did NOT work with third-party or outside vendors to assist in their loan modification program. DO NOT give this individual any of your personal information or agree to third party services. Contact your lender direct.