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Yeah, I think I'll use the FTC's umbrella before I turn to a lobby group for relief. Every time ACAI members, and debt buyers in general, are caught and publicly shamed for abusing citizens' rights as defined by the FDCPA, FCRA, and state laws, out trots that mule-faced Rozanne Andersen to pour on the damage control. She's always shocked ... appalled ... ashen, even! Oh my no, those awful things people say are about the industry fringes, and could not _possibly_ all be true, she pleads. The mafioso-like drug-dealing thug figure is a sterotype that went out with bell bottoms, she insists.

But wait, bell bottoms made a comeback as "flare pants", and so has the rogue collection industry thanks to networked computer databases. The FTC mail bin is buried in complaints, moreso by far than about any other industry. In a mid-September USA Today editorial, ACA CEO Andersen opened with that chestnut claim that consumer collectors are "a vital cog in the nation's economic engine". Three months prior, the same Ms. Andersen stamped her hooves but failed to win industry exemption from the new Bureau of Consumer Financial Protection. "Collection agencies do not sell or offer financial products and services", she whined, conveniently forgetting that debt accounts are routinely sold like trading cards and that agencies promote themselves as service providers to creditors. You cannot have it both ways, being a "vital cog" AND a minor accessory.
Resident47
 Oct 02nd, 2010
They are members of ACA.(The Association of Credit and Collection Professionals)
mark
 Sep 30th, 2010
How to File an Ethics Complaint
Consumer assistance in filing a complaint against a member of the collection industry.

ACA International, The Association of Credit and Collection Professionals, is a trade association for the credit and collection industry. Association members include third-party debt collection agencies, attorneys, creditors, asset buyers and vendors. ACA itself does not collect debt nor send out collection letters.

ACA International members are bound to abide by the ACA Code of Ethics (addressing consumer and business issues) and Code of Operations (addressing issues between agencies or between agencies and their creditor-clients).

If you wish to file a formal complaint with ACA against an ACA member, please verify the company's contact information.

If you are a consumer who wishes to file a complaint against a member, please complete the consumer complaint form. If you are a company who wishes to file a complaint against a member, please complete the company complaint form.

Any complaint, charge, statement, writing or allegation arising out of proceedings involving these rules concerning the alleged unprofessional conduct of a member is privileged and confidential. Additionally, any complaint, charge, statement, writing or allegation resulting in a decision or order rendered by ACA's Ethics Committee to sanction a member is privileged and confidential, except to publish the sanction against the complainee-member in the association's official publication and on the association's Web site for a period of 30 calendar days upon expiration of the member's right to appeal, as provided by ACA's Procedural Rules for the Ethics Committee.

If the company is not a member, ACA will forward your complaint to the nonmember in an effort to encourage the nonmember to resolve your complaint directly with you. Nonmembers are not bound by ACA's Code of Ethics and Code of Operations and therefore are not required to respond to the complaint or follow ACA's resolution process.

However, we ask nonmembers to respond to ACA regarding what actions they have taken in order to resolve your complaint. If the nonmember fails to respond to ACA within 45 days of its receipt of your complaint, ACA will forward the complaint to the Federal Trade Commission. If you are unable to resolve the dispute directly with this nonmember company, you may also wish to contact your secretary of state or attorney general for direction.


Consumer Complaint Process
Company Complaint Process
mark
 Sep 30th, 2010
stupid at all because when I answered, I have been hangup
Oscar
 Aug 04th, 2010
Don't know who these jokers think they are. I have received as many as 10 calls a day from these guys. They are looking for someone else who used to have my telephone number which is laughable as I have had this number for 4 years now which means they really are not paying attention to their own data. I have sent them a cease and desist letter and if they keep this up I will sue them.
juanjo
 Jul 08th, 2010
Collection Co
Doug
 Jul 05th, 2010
I'm replying to the comment from FUNNY... you probably work for a collection agency and I am sorry that your education only took you to a dead end job! When this number calls you day and night and they are calling for some other name and they don't even bother to verify I think they are complete jerks needless to say complete IDIOTS... and that FUNNY in all of the United States is indeed against the law it's called HARASSMENT!!!!! I FEEL SORRY FOR YOU FUNNY!! LMAO....
Alexis
 Jun 30th, 2010
To Funny: most of these are complaints by consumers that do not have collections, and do not have any reason to be contacted by this collection agency. If you would take the time to read the previous posts I believe you should have picked up on that. These people call relentlessly, regardless whose phone they are calling. They do not validate that they are speaking to the correct person and give out personal and financial information of the accounts to whomever they happen to get on the phone. They call old cell phone numbers and refuse to accept that people change their number so that leaves people like us, without collections, still receiving calls All The Time because we happen to get an old phone number of someone that may or may not owe one of their clients money. People who don't take the time to read posts before replying most unintelligently are FUNNY!
green
 Jun 24th, 2010
You guys are hilarious!! BY LAW a collection agency can call you between the hours of 8am-9pm, MONDAY-SUNDAY!!!! It is NOT illegal to call on the weekends. No one cares if it's your day off. If you don't want collection calls, THEN PAY YOUR BILLS!!!! It is THAT simple!! If you don't like those laws, then feel free to write a letter to big ole government as I'm sure they will feel very very sorry for you and change the laws just for YOU. LMAO!! Man consumers who don't pay their bills are funny!!!
FUNNY
 May 25th, 2010
I can't believe these people. You follow the prompts and select that they have reached a wrong number. But they keep calling. I filed a complaint with the FCC's website. They call every day twice a day and woke me up at 8 am on my day off.
anon
 Mar 26th, 2010
Collections.
Oregon
 Jan 19th, 2010
I'm trying to understand how they got my cell phone number for a debt for my boyfriend. The funniest part is that we received a letter for collections for the same company just a few days prior that they were calling about. It took them over ten minutes to look up his info, I hung up and they called back from a number with a different area code. I looked them up and they are not accredited by the BBB. I will definitely never give them any info or money.
Harassed
 Jan 15th, 2010
The numbers that have called me are the following:
888-799-8009
866-823-1670
267-385-3071
267-407-0100

The top three numbers all occured in one day...the 3071 number twice, the 1670 twice and the 8009 number once. Sent them a nice email telling them to stop calling or I'll be taking Mary's advice :)
Robb
 Jan 08th, 2010
They keep calling my cell and claim to be a collection agency, yet they don't even have my name right. Also I have only one loan out which has ALWAYS been paid on time. After some research here's some things I found out.

Could very well be a cyberscam. Read this article about Better Business Bureu alert on fake collection scams.
http://www.wowt.com/news/headlines/67025042.html

Here's a list of other numbers used by these scammers you can add to your call blocking


267-672-5091
800-355-0333
888-799-8009
(215) 464-4500
267-407-0100
866-923-5193
267-385-3071
866-923-5194
516-765-2339
800-298-3600
609-463-5460
Willy
 Dec 03rd, 2009
I called the trade commision the number in one of the older posts. They do have many complaints about them but Tate and Kirlin are not violating any rules. They can call 7 days a week from the hours of 8 am till 9pm. They do not have to leave messages on machines and never do when they call my house. They are a law office that does collections. My problems is they are not calling for me or my husband and keep calling because they don't believe me when I tell them they have the wrong number. The trade commision told me that they can look into it but if you want to stop them from calling you have to get thier address and write them to tell them to stop. Keep a copy of the letter and if they keep calling you can then get them in big trouble.
sandy
 Nov 27th, 2009
Here's a list of other numbers used by these scammers you can add to your call blocking


267-672-5091
800-355-0333
888-799-8009
215-464-4500
267-407-0100
866-923-5193
267-385-3071
866-923-5194
516-765-2339
800-298-3600
609-463-5460
Bubba
 Nov 12th, 2009
They also use the numbers...
215-464-4500
267-385-3071

They're an illegitimate debt collection company. For me at the moment they're trying to collect a debt that resulted 3 years ago as the result of a bank account being reopened unauthorized. I have paperwork saying when my bank account was closed and a letter from the bank stating the account being reopened was unauthorized and the debt was forgiven and the account closed again. This doesn't even appear on any of my credit reports.

I've explained to them that this is not a valid debt, but they continue to call attempting to collect $126 of an originally $226 charge. I bet I've already cost them more than that as many times as they call me, so I'm going to let them keep calling and waste their own money.
Stacy
 Nov 10th, 2009
Left no message.
Tripping
 Nov 02nd, 2009
They call me all the time also. Starting @ 8 in the am!
Kerry
 Oct 23rd, 2009
Do these idiots have offices all over the east Coast? When they call from this number, it clearly says "Tate and Kirlin" on the caller ID. I don't answer. Then a little later I get a mysterious call from a New York area code with "Private Caller" on the ID. I looked that number up as well just in case because I do have friends in NYC, and it's Tate and Kirlin as well. These assholes call ALL week long, then on Sunday too? WTF?!
Kelli
 Sep 20th, 2009
there persisteny assholes
ticked
 Aug 20th, 2009
I can't fucking believe these low lifes would call me on a Sunday. Who are they?
Irene
 Aug 16th, 2009
This is a collection agency. I have received repeated prerecorded voicemail messages on my cell phone. They ask for Vladimir Godonlyknows with the claim that they are trying to collect a debt. Since they don't bother to ascertain that they are actually speaking to the right person before disclosing this, it is probably illegal.

Tate & Kirlin Associates
2810 Southampton Road
Philadelphia PA 19154
http://www.tate-kirlin.com/

They have additional phone numbers, including 215-464-6500, as well as at least one toll-free number that does not reverse. I have reported them under the Philadelphia number to the Federal Trade Commission at 877-382-4357 (option 2, very easy process). If they get enough complaints maybe something will be done. You can also send them nasty emails through their website with or without disclosing your contact info.
Mary
 Aug 12th, 2009
So far, called me twice; once a day. No message was left.
Kathryn
 Jul 09th, 2009
calling me 10 times a day no messages left on voicemail
donna k
 May 06th, 2009
Left no message.
Red
 Mar 18th, 2009
Called saying I owed $15.99 from back in 2006. They were rude and refused to tell me the originator of the bill. They hung up on me and when I called back they told me not to vcall them again. It is a scam to try and get a few dollars out of a few people. I filed a coomplaint witht the State AGs office.
White
 Feb 25th, 2009

27 Comments