This is a third party collector. When they call, an automated message states, "Hello, we have an important message for......and then say the name." The automated system attempts to affirm that the one who answers is the name for which they are seeking. The Caller ID is deceptive as it displays a nearby city and a number that appears to be local in the caller ID. Any time you see just a city and state in the caller ID, its a collector. This number wont have many recipients, only those who live right next to Royal Oak.
This is a collection agency. They call and advise, Hello, we have an important message for.......if this is...........press 1, if not, press 2. Its a third party collection agency.