Many collection agencies have a house alias for the canned calls. It's likely no ''Kelly Smith'' was ever hired. Anyone have a business name to share?
Resident47 Oct 05th, 2011
apparently kelly smith is the only employee these guys have, that's who called me too!
Several collectors have used some form of the chirpy canned British lady in the past few years. Perhaps they think it imparts a sense of friendly authority.
Resident47 Dec 30th, 2010
Debt Collector. A happy automated british voice told me, "Hi! This is kelly smith, a debt collector, and I'm trying to reach........." then the mangled automated voice speaking the name of the victim they were seeking.