I recieved a call from this number today. I was curious who this call was from so I used reverse look-up and Cythia Fenwick came up. I googled her and this site caught my attention. I did rent from Enterprise yesterday. I am glad that this forum is here to answer questions about strange calls.
curious renter Jul 08th, 2009
Didn't leave a message, but I did rent from Enterprise Car Rental. Called Sunday July 5 2009 at 4:58 PM.
Your service,pricing and convenience is excellent I dealt with your location in Liverpool NY
Terry Quigg Jun 17th, 2009
Ditto. Enterprise rental on 6/11 (thurs). First call evening of 6/14 (sun). Second call late evening of 6/16 (tues). Here's a tip: If the call is coming to your cell phone, save the number as a new contact. On most cell phones you can personalize a ring for any contact. I had this girl who would call my cell at all hours of the night looking for some guy whose number must have been one digit away from mine. I saved her number as a contact and personalized her ringtone to "silent". Most phones have this feature. Check it out. Hope it helps.
Trey Shacksit Jun 17th, 2009
Look. The folks defending the service call are jackasses. It is a waste of my time. If you want to use my time, pay me for it. The end. If Enterprise offers a $10 off for the call in the first ten seconds, perhaps you have a point. Otherwise, your customers are PAYING (in their time) for improving YOUR marketing. If every vendor adopts your technique, our evenings turn into nothing but checking phone calls from vendors trying to collect free marketing information and claiming it's just a little bit of our time. The price difference between Enterprise and other companies is not enough for this irritation.
enterprise survey call. left no message. called at around 5pm. called back and got a recorded explanation as to who they were and how they do not fall under the national do not call list because they're not a telemarketing firm. weaksauce indeed.
Yeah, I also rented from Enterprise and gave the number of the phone it called. And I also received the call late in the evening and no message was left. WEAK!
I also rented from Enterprise last week. I don't mind a customer survey call afterwards... but I DO mind getting it at 10:21pm!
A man has called several times to our number and asked for me by my full name. He has very rudely not acknowledged who he was or what company he was representing, but rather abruptly hung up each time once he understood that I was unavailable.
A lot of companies these days do follow up surveys to rate customer service and get customer feedback. My Enterprise person told me specifically that I'd probably get a call and they'd appreciate if I was honest. It's not a big scam or a breach of privacy, just business carrying out business.
you are so right average joe!!!!!
Anonymous - If it was that important to your company, you'd leave a message. Otherwise, your call is nothing more than phone spam.
average Joe - Name-calling is NOT representative of a truly American "Average Joe".
...why are so many people afraid to just pick up the phone anymore? These guys are just asking how your service was. They aren't trying to sell you ANYTHING. This is how businesses get customer feedback in order to make ASSHOLES like you all happier. It's a 3 minute conversation, at the most, where they can address all of the problems you had or didn't have during your rental period. QUIT BEING SO GODDAM ANTI-SOCIAL AND HIDING BEHIND YOUR HANDSET! It's NOT a telemarketer!
average Joe May 19th, 2009
I didn't get to the phone in time, so looked number up. Ironic if it was Enterprise, I just looked up some prices an hour ago (didn't book anything) for a possible trip next week. Didn't leave a message.
Caller ID showed number. No message. I rented from Enterprise last week. They have terrific customer service and I rec'd a good deal and a good car. I'll use them again but will ignore this number.
I too just recently rented a car from Enterprise and gave them my cell as a contact number...not sure I like the fact they are using a service I pay for to further their cause...
also rented a car from enterprise. Cant wait to hear what this customer service is going to be like with folks like Anonymous working there.
Merits research is calling me for a survey. If you don't want them to call to get off the list call 1 800-864-8601
do not call list. I am not sure if it will work.
All you people are the customers I hate!!!! IT'S A CUSTOMER SERVICE CALL YOU IDIOTS!!! It's so, as a company we can know if you were happy with the service and what we can do better. Servicing people like you suck!!! All you guys do is complain.....you should quit walking into a branch being pissed off all the time and trying to make everyone elses life miserable. WE ARE THE MIDDLE MAN!!! We are just trying to help you get transportation. We do not give phone #'s out.....ONCE AGAIN, IT'S A CUSTOMER SERVICE CALL. GET OVER YOURSELVES!!!
Interesting web site. Recently rented an Enterprise car due to auto repair. Woman asked for Mitchell so knew it wasn't a legitimate call. Told them they had the wrong number. Looked the number up on google and got this web site. Cell phone was already registered on Do Not Call list.
At least I used a Grand Central number (now Google Voice) so I can block this number from future calls. I was NOT informed that it would be for marketing or anything other than legitimate business use.
Received call on cell. Did not answer. Showed up as missed call but no message left. Rented from Enterprise earlier this week.
Had a service loaner from Enterprise 3+ weeks ago and just got a call from this number on my cell...
I answered and they hung up...
We just rented a car from Enterprise and I first off was upset because my insurance company is paying for the car, well they ask for your ID and proof of a Credit card. Well my joint credit card was lost somewhere during the rollover accident I had so I canceled my card right away and the only other card I had was my personal ATM with only $1.20 on it. The lady asked to see a Credit card so I gave her the one I had thinking she was only going to use it as proof, well the stupid lady swiped my card, causing me to have a $54.00 overdraft. I called Enterprise when I saw that on my statement and they reversed the charges and then my bank waived the overdraft. And if that wasnt bad enough, when I wanted to return the car I had to drive 2 hours away when there was an Enterprise right in my own town. They told me that the one where I live in Calif. is based out of Tucson AZ. and I would have to pay a $700.00 drop off fee. What the....so we had to fill up two cars to drop it off out of town, then I had to top off the rental again when I got there.
Then tonight I am sitting here and get a 204 are code number show up on my cell and I didnt answer and then went on the net to look it up and found this site. I will never rent from Enterprise again.
I recently rented from Enterprise. now I need to read the small print, see if i stupidly authorized these people to call me? ...this sucks.
When you call this number back you get a recording indicating they are Mara Research (or Merritt?). They offer an 800 number to call if you wish to have your number removed from their call lists.
Rented from Enterprise in Raleigh last weekend. Last time I will.
I rented a car from Enterprise in Calgary, Alberta, Canada last week... got this number on my cell's ID... googled it and this forum came up. What losers selling out their customers. Boo!
Also received call from this number. Didn't answer and decided to google it. From what I'm reading, it's a marketing company doing surveys for people who rented from Enterprise? If so, we did not authorize Enterprise to give them my cell. They ask you for a contact number when you rent and since most are renting away from home, you give them your cell. I just put my cell on the do not call list. The number is 888-382-1222
. Apparently, telemarketers are getting cell phone numbers to add to their lists to call. Not acceptable as it uses peoples minutes. :(
No company name showed up, but I recently rented a car.
Rented a car from Enterprise. Got a call from this number and it said "Maryland" on the call display. Did I mention I am from Canada? What the heck?
didn't answer the call...i did reverse look up on 411.com and came up with a lady named cynthia fenwick at 3008 gallery pl., waldorf, md. there was also a google search that shows an obituary for the same lady from the same address last august. i just rented from enterprise last weekend and these idiots are calling me on a business cell phone. never renting from enterprise again!
Didn't answer the call and they didn't leave a msg but I also rented a car from Enterprise last week.
they called my husbands cell phone..he has never rented a car at all...I have, but I certainly didn't give them his cell #.
Rented from Alamo last week. Enterprise owns Alamo and National also.
Rented from Enterprise this week.
Funny, but I rented a car through Alamo yet Enterprise called me too? Of course I didn't answer, figured it was just another ridiculous telemarketer even though I'm on the Do Not Call list. Funny, but you have to update your number to remain on that list every few years. Shouldn't it be that you remain on the list until you decide that you'd like to receive calls from morons during dinner?
Mine too was from Enterprise. Not only were they late in picking me up, the car smelled of smoke and now they've sold my number. Since renting from them I've received calls from 2 other numbers selling junk or "lowering my interest", my number has obviously been sold.
Rented a car through Enterprise, then got a marketing call regarding the service
Rented a car recently. Missed the call. Enterprise Rentals makes sense.
I rented a car from Enterprise too. After this phone call, never again...
This is Captain James T. Kirk, commander of the USS Enterprise. I apologize for the irritating survey we are executing, however, the results of the surveys better enhance the Starship's ability to elude Klingon Space Invaders. Please comply. Kirk...out.
i rented a car from enterprise this week too. thanks for helping to solve the mystery!
from the looks of this, i was lucky i missed the call
I rented from Enterprise. Irritates the crap out of me that they call on my cell phone. They had my home number but wanted a second number, now I know why. What punks!
wkhrdplayhrd Apr 07th, 2009
rented rom Enterprise. It appears from this site that is most likely the culprit - I don't answer numbers only people!
I too rented a car last week from enterprise. This is unethical. I have a private number.
Returned a rental car from Enterprise yesterday.
Rock Chalk Apr 03rd, 2009
Pissed because I had to use Enterprise for an accident that was not my fault. And now I get phone calls taking minutes on my cell phone for
bull **** survey calls that they don't haver the b**** to talk to you directly.
i see people saying rental car. just used one last week from national booked through hotwire--
It is a research company wanting to do a customer survey for Enterprise Rental Car. I rented from them last week.
stupid research questionaire people
I rented from Enterprise, turned it in last Tuesday
I got a call from this number. I am giving their number as mine to a Nigerian con artist who is trying to rent me a house he doesn’t own. I am telling him this is where I work and to call me there to get the cashiers check for renting the place. I suggest similar revenge.
Caller ID said Enterprise. Rented from them last week.
Got the call tonight, no message left. Rented from Alamo/National last week.
Just got a call from this number and did a reverse look up and got yes....same thing. Then I googled her name and found this. This is wierd but I too am going to let Enterprise know ( whom I recently rented a vehicle ) not to sell my information.
Caller wanted to know if I had rented a vehicle from Alamo on a specific date. (I had). However when I asked as to why he was calling me on a telephone that was supposed to be used only for emergencies, he could not answer. When I pressed the issue of why he was calling, there was silence. When I asked him why he was using my air minutes, there was no answer. I hung up!
Rented from Enterprise in Amarillo last week. Just got this call tonight. Won't rent from them again!
I rented from Enterprise last week and got this frighin call too. Really dissappointing they would do this. It was probably in the rental contract that no one can possibly read.
Bob in Dallas Mar 22nd, 2009
not for nothing, had I known Enterprise (which I rented from last week) was going to share my UNLISTED number with another company, I would have either rented from another company or not provided it.
Anyone have the CEO of enterprises home number so we can give it out?
Me too, rented from Enterprise
Just rented a car from Enterprise too; rec'd same call from this number. They didn't leave a message, but when I called it back it was the same research company. SPAM! If they are doing a customer satisfaction survey, they need to say so at the beginning of the call instead of Spamming-it-all-up and wasting everyone's time.
I just received a call from them as well. No message was left. I hate these surveys.
I rented a car from Enterprise too...TC's post about punching your number into the automated system does not work and is not even an option... A Scam!
we also got a call from this number today. rented a car from Enterprise last week. Will tell them next time not to put us in their survey-if that what it is. Call came in at 7:20 PM Sunday night. reverse look up still Cynthia Fenwick. Maryland. Will also let them know our levelof satisfaction at the time of rental and return.
To remove your phone number from their system call 800-846-8601
and put your phone number into their automated system.
I also rented from Enterprise last week in MN - didn't answer call, no msg. left. Late call, about 7:00 in the evening!
wow i am in alberta Canada and they called me too,
Recently rented car from Enterprise
Just received a call on my cell from this number. Did not answer. Thanks to this site for providing explanation. Just returned an Enterprise rental earlier this week....
I just returned a rental car through Alamo two days ago...guessing from the other posts it must be related. Maritz/Merritts Research. They did not leave a message.
Recently rented a car from Enterprise
thanks for this site. good to know who called. i just rented from alamo and guessing it was them asking for input. thanks everyone for catching this before they caught my response :)
I just for a call from them also... must enterprise rent a car. they warned me about a follow up survey. ridiculous!
Called the number back. The company is Maris Research. They do follow-up calls with customers that use their clients services. I recently used Enterprise Rent a Car.
same, enterprise rent a car rental, who called me afterward pretenting to want to thank me. they suck.
Returned a rental car from National / Alamo last night (2/17/09) in Mobile, AL. They didn't leave a message.
Just returned a rental car to Enterprise yesterday (2-17-09)after a car accident. Now is this number going to start bugging me every day? Just started getting the calls this evening (2-18.)
Mystery solved by you guys. Thanks. Must be National Car Rental. Returned it in Raleigh yesterday. Is spam not good enough? They now have to spam-call me?
Ahhh..from reading the messages it must be regarding my rental return from Enterprise yesterday.
Missed a call from this number and no message. I also rented from Enterprise yesterday.
Same here. Returned my National rental last night and got a call tonight. I don't answer unidentified numbers and they didn't leave a message. Don't care for this kind of business.
Missed a call from this number - also recently rented a car from Enterprise.
Missed a call at 6:41 PM from this number. No message. I also rented a car from Enterprise last week.
me too.. got this call on 2/11 from this number.. cynthia fenwick was the reverse look up . i too rented from enterprise about two weeks ago.. must be related
called, i didn't answer, did not leave messages
Missed a call from this number Sun. at 8:48 pm. Had a rental through a dealership while having repairs done last week. The rental company they used? Enterprise.
Missed a call from this number - just rented from Enterprise yesterday in Chicago, IL.
Me too, Rented from enterprise this past week in Rochester, MN.
Same thing here, rented from Enterprise this weekend in Las Vegas. Thank God for this website!
Got a call from this number. Maritz Research was the name for market research, likely from Enterprise rentals.
I rented from Enterprise this past weekend in CA, and got a call Sunday eve from this number, when I was back in the Eastern time zone. I looked it up on line because I am a parish minister and need to follow up on calls. I don't mind emailed customer surveys because they can be ignored, & the source is clear. Thanks for answering my question about who it was from!
I had a rental from Enterprise as well ! That must be it ... It's Sunday eve though, they should be less bothersome.
Walter below in a comment explains what is happening. I wrote him an email as follows to let him know how I felt about it. See if you agree, then respond either by writing to him yourself or post your view here. We need to get this stopped before it makes our phones essentially useless.
Do you know if this practice is being used by other car rentals?
If it is, then this is a dangerous path to take, because they will have renters upset beyond belief. I rent nearly every week. If I have a problem with a rental, I tell them during the rental, whether it is a bouncing tire, no windshield wiper fluid, or whatever it is. I sure don't apprecitate getting calls after-the-fact. That rental is done!
If this keeps up, my phone will essentially become useless because of all the calls coming in that I either have to "check and ignore" or "answer and get no response or no message left."
Your clue as to whether I am happy or not is whether I keep coming back or not. You should pass this along to your supervisors and let them know that this amounts to harrassment and all they are going to do is make enemies, not friends.
from Merrits Research - consumer survey. I called back and the recorded message said that the call is allowed by the "national do not call registry" but if you want to be removed from the calling list, then call 1-800- (missing number from recording!!) _64-8601. How convenient they don't leave the full number to call back.
Since it is only one number, it has to be one of 10 digits, try all of them until you find the right one. It's a toll free number, won't cost anything to try it.