This is who is calling:
NCO Financial Systems, Inc. ( Also goes by the name of NCO Portfolio Management).
507 Prudential Rd
Horsham, PA 19044-2308
Web Address: www.ncogroup.com
150 Crosspoint Pkwy
CrossPoint Business Park
Getzville, NY 14068-1602
And many more...
ONE OF AMERICA'S WORST COLLECTION AGENCIES!
While NCO Financial has earned what seems to be a permanent slot in our exclusive list of America's Worst Collection Agencies, it's really difficult to classify them when held up to others in the industry.
On one hand, NCO aggressively peruses and takes over other collectors in a bid to be the world's largest.
Meanwhile, corporate collection policy seems to sway daily, depending upon the wind. One call might bring threats to our active duty military personnel and their families, on a level reserved for terrorists. The next call will be gentlemanly, helpful and not-at-all like the NCO of old. You never know which one you'll get.
On some occasions, NCO takes the debtor into court, scratching and fighting for pennies and spending thousands to get it. On others, they fold like a paper tiger at the hint of consumer counter activity.
Perhaps the giant is learning from the mistakes of the past. Perhaps the sting of some many fines and penalties caused stockholders to crack the whip. We do know that two years ago, our email box and phone were overflowing with NCO complaints. At that time, every other complaint was about NCO. Now they just trickle in.
What's lacking in this big agency is a resolution department. If they had a team of 3 people to handle consumer complaints, put out public relations fires and resolve problems - someone with the authority to make decisions - they'd not only disappear from our list of America's worst, they'd do themselves much good.