He came to the house, took my Direct T.V. dish that I paid cash for from the store. Cut ALL my old wires tips off and left them connected to the house and on the roof with the stand from my dish. I told them I didnt want anymore holes on my roof because of the last installer from 5 years ago caused a roof leak. This guy put 6 more holes and Direct T.V. wouldn't do anything about it or help to retrieve my personal dish I paid for.