The damning complaints stretch back maybe four years on this site alone. Have a look at comments from former employee Drew, from May 2008 under #800-235-4153
Oct 19th, 2010
I see a different outcome, ChickyMama, where NES writes you a check for $1K. I'm counting three Federal violations to start: Abusive phone manner, threat of garnishment, and threat of arrest. Insisting on talking to your husband, if it's only his name on the alleged debt account, you might have to let go. The FDCPA demands privacy for debtors.
This clown Sawyer and his bosses are in a world of hurt if the account claim proves invalid as you suggest. If you don't feel at home stomping this collector pro se, find a good consumer attorney who will, I'm sure, gladly work on contingency. Either way NES will be on the hook for all your legal fees. Learn your rights at FTC-dot-gov and maybe have a look at NACA for legal rep referrals.
Oct 19th, 2010
Call came from NES, a 3rd party collection agency for Bank of America. Agent was very rude and told me that she would not tell me her name or why she was calling to speak with my husband without his written consent. I asked repeatedly for her to tell me where she was calling from and the nature of the call. Never told me her name, but demanded that if my husband was available to put him on the phone immediately. Once my husband got on the phone, the agent kept cutting him off mid-sentence and would not let him ask any questions. I eventually got back on another extension with him and the agent. Next thing we know, the supervisor - Raymond Sawyer, was on the line telling us that we had to pay Bank of America $4,000+ or we would be "taken for everything we have". Several times I or my husband tried to ask Mr. Saywer questions about this account and he would interrupt or continue talking. By the end of this 20 minute plus phone call, Raymond Sawyer was yelling at both myself and my husband that we would be going to jail if we didn't pay the $4,000+ "right now". When I asked him to stop yelling so that we could discuss this, he said "you have a good night" hung up the phone. Needless to say, this upset both of us - considering that this account with Bank of America was paid off in full in August.