They said they had a service call scheduled for us and wanted to know the model of our copier. I actually got into an argument with them before they hung up. We've been stung before I believe by this companny when our secretary unfortunately accepted a package of toner and then we received an invoice in excess of $3000. Our real copier service company told us that the toner they shipped was only worth $90 and wasn't even OEM toner and could have contaminated our machine. Richard
A man called asking for the model number of our copier and insisted he was from our copier company. Fortunately the person who answered the phone sensed something was off and stopped them in their tracks. They did call back a few times though. If you get caught in this scam and realize it before the product is delivered, decline delivery and tell UPS or FedEx that you did not order the items they are trying to deliver.
Gentlemen called asking for the model number of our copier in order to send us and updated manual. Everyone here already knows it's a scam so I told him that if he really was from our copier company he would know the model number already and he hung up. These people are scum, never give out any model numbers for any equipment!
Caller said who they were very quickly, but I heard something about service for our copier. She said they needed to send supplies but needed me to confirm what model we had. I said we didn't have any service requests out for the copier and we hadn't ordered any supplies. After about a second of hesitation, she hung up on me.
Beware of this caller. They say they are from customer service on the copy machine and need the model number. Sounds harmless. They will get the model number of your copier, send you toner and charge you 3 times what it is worth. Like us, most companies get toner free with maintainance agreements with however you lease your copier from. To throw them off, ask what company they are calling from. They will just answer "Customer Service" Most of the time if you keep drilling them, they will hang up. There have been several lawsuits against these type of companies.