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Just received a clearly bogus student loan collection agency bill in the postal mail at my business name and address from the following company - Performant Recovery Inc. Their phone numbers are : 209-858-3500 aka 209-858-3850 aka 209-858-0600 aka 325-224-6001 aka 325-224-6504 aka 325-224-6728 aka 510-636-0505 aka 510-636-0300 aka 510-636-0400 aka 510-636-0666 aka 510-639-2353 aka 541-955-7800 aka 717-961-5107 aka 800-766-0190 aka 800-766-7617 aka 800-866-5317 aka 800-927-7667 aka 888-310-2006 aka 888-335-6267 aka 925-960-4766 aka 925-960-4800 aka 925-960-4880. Their websites are : PerformantCorp.com aka DCSQuickPay.com aka EpayQuick.com aka DCSrac.com. Their business names are : Performant aka Performant Recovery Inc aka Performant Financial Corporation aka Diversified Collection Services Inc aka DCS Inc. Their addresses are : P. O. Box 9054 Pleasanton CA 94566-9054, P. O. Box 9057 Pleasanton CA 94566-9057, 333 North Canyons Parkway Suite 100 Livermore CA 94551, with other locations in Pleasanton CA, Lathrop CA, Grants Pass OR, San Angelo TX, and Miami Lakes FL. The representatives name is Hal Cox. The supposed Amount Referred : $240.91. The supposed Current Balance : $192.73. The supposed Pay This Amount : $38.55. The supposed Due Date : 12-13-14. This postal mailing is in direct violation of the FDCPA Section 809 (b). Our business has NO prior notices of ANY delinquent accounts, no outstanding student loans, no outstanding debts other than to our regular Net 30 distributors (who would call us if we were past due, which we are not). We clearly do not have any debt with them or anyone else, so this past due collection attempt is clearly FRAUD. We WILL be filling a formal complaint directly with the BBB, the FTC.gov, and the AG's Office of California for attempted fraud.
Louisiana
 Dec 08th, 2014
209.858.3500 called my cell phone, which I only use for emergencies; in other words, I don't give out my cell phone number. I have no idea who called since Caller ID = [NO NAME]. I don't have voice mail (ya, I know, I am not a 'techie') on my cell phone so they couldn't leave a message. They've called me twice. If it's a legitimate business, they would have a business name on the Caller ID. Since they don't have a name, I do not answer. After all, I pay for each call regardless if I make it or receive it. What a waste of time and money -- at MY expense!
Minnesota
 Aug 07th, 2014
I have recived several call from thses people askingfor my as iftheyknow who i am. I would not give them any information or even identify myself to them. As a resoult they dont want to tell why they are calling. This is harrassment and i will not pick up my phone when they call. This needs to stop. I will buy a wistle and blow it in their ear. That will take care of that.
Connecticut
 Oct 29th, 2013
They picked my landline phone number out of the directory because I live on the same street as someone they must be looking for. The woman I spoke with acts as if there is nothing wrong with this manner of business operations. She wanted me to confirm if the neighbor lived at an address close to me and even asked what the house looked like. She hung up on me when I started asking questions and making remarks about the unscrupulous practices she was using. I also got no answer when I called back the number(209-858-3500)list.
North Carolina
 Jul 09th, 2013
the only bad thing about debt collection is they can call 3x per day to home and cell phones and once to the employer. EVERYDAY! between 8am and 9pm your time zone. it sucks and is horrible.do not be a debt colelctor
New York
 Feb 26th, 2013
collection agency called to verify employment from a girl who never worked here.
New York
 Feb 26th, 2013
When I inquire who they (the caller) is calling for they hang up.5
Virginia
 Feb 01st, 2013
209-858-3500 has been calling insistently, but apparently does not have any business since they have never left any messages. I have absteined from blocking their calls because at least they have the courtesy of sending the name of their company on the caller id display. This is unlike the case of other callers who put something irrelevant or fraudulent.
Illinois
 Jan 23rd, 2013
I believe these are calls for a family member or friend who is behind on credit cards or loans etc... and found me because I have a land line in my home and my name and number is on the internet. I changed my greeting on my voice mail stating that I turned off all the ringers so I don't hear the phone ring at all because of these type of calls, sometimes they still leave a message anyways. I then block their number since my phone company has that blocking feature. Every once in a while I have my fax machine set to auto answer and they'll get that annoying sound when they call. I love messing with them! If they're calling your cell phone I think you can report them if they don't stop. Not sure on that one. I never get calls on my cell phone for that kinda stuff, but if I did I would block that number right away anyways. They are so annoying. This is why on some application forms it asks for Emergency contact info, it's to call when that person hasn't paid their bill and they need another contact person to call to try to find them. Never give out any info, or if you want to mess with them, tell them the person they are looking for is an ex-relative, and no longer married to my relative and don't know where this person is, and also owes me money when I tried to help them out, so good luck getting it! Act like you are also searching for this scumbag and want your money back too! Hahaha! Be creative!!
Minnesota
 Dec 14th, 2012
If you use your imagination you can have a lot of fun with these people and really tie them into knots. Of course if you're busy work on getting a phone with "call blocking" capabilities. My favorite trick if I have the time is tell them the person they are looking for is around someplace and I'll go get them. Then I put the phone down and wait until I hear the dial tone come back. Another one is to give them the number of the local sheriff and tell them that is where the person in question is located. Make their live HARD!
 Nov 19th, 2012
Guy called me and asked if I knew someone in the same apartment complex I live in. Very rude and was trying to find out more about her and "how far my apartment was from this person he was looking for" I hung up on him. Very weird call
California
 Oct 09th, 2012
they call me and then dont leave a message...what can i do?
Texas
 Oct 03rd, 2012
No message left.
Florida
 Sep 15th, 2012
A guy called asking for someone else because of my last name. I told him he had reached the wrong number. He called my number asking for two other people who had the same last name as I did and I had no idea who he was talking about. I doubt that he really wanted someone else, it was some type of solicitation.
North Carolina
 Feb 22nd, 2012
Called my mother looking for me on behalf of a former acquaintance and refused to state the nature of the call, demanding to have my number.
Arizona
 Feb 07th, 2012
date of the call was 11-18-11 at 8:17 pm
New York
 Nov 22nd, 2011
My Caller ID gave "DCS" with 209-858-3500, earlier today. I didn't pick up. What my household needs is calls from prospective employers regarding job offers.
 Oct 17th, 2011
Sim, you want ''government'' to be liable for the bullying and illegal actions of debt collectors? You do realize that eventually means unfairly punishing the innocent taxpayer. I'll grant you, if the FTC is guilty of anything, it's being not aggressive enough. The courts could do a better job of being more neutral, often siding with the collectors in painting all alleged debtors as irresponsible troublemakers.
Rhode Island
 Sep 14th, 2011
They call people whom they don't even know, trying to find a person that at one time (twenty year ago) owed on a bill. They buy these bills up and try to coerce people into paying for these 'phony' bills. The bills were written off years ago. I think the Government/courts should be held liable for the constant badgering that these scavengers give out. STOP!
Oklahoma
 Aug 19th, 2011
I received a call this morning from someone looking for a Kristin. I asked for Kristin's last name and found out it's the same as ours. I don't know anyone by this name and told the woman this. She was nice enough ... didn't saying anything except "thanks." I hope I don't get a bunch of calls about this Kristin.
Kansas
 Jul 25th, 2011
} ''rude and seemed untrained and inappropriately hostile''

This is the norm from lawbreakers like this agency: High turnover, high anxiety, high maintenance from the pit bosses, low attention to details and laws. Generally collectors don't want to talk to anyone other than the alleged debtor, fearing the easy lawsuits from privacy violation. By strict reading of the FDCPA, spouses don't count as third parties, but most agencies clam up to them out of excess caution.

If neither of you are the target, send the agency a cease-comm notice via USPS Certified with return card. The FTC and many consumer watchdogs explain how to draft one. You're correct in that new agencies may come along as the mystery person's accounts get passed around. Lather, rinse, repeat.
Rhode Island
 Jul 25th, 2011
I just received a call from DCS asking for my wife. I asked what it was about, and the woman identified as DCS and they had
some information for her. I reported she wasn't home, and what kind of information or company they were. She said "what??"
a few times, sounding surprised or confused, and I repeated the question several times. She refused to say, just repeating
"this is DCS," and she finally hang up. She sounded rather addled and confused.

We have a rather common name, and receive bill collectors' calls once or twice a month, usually from different companies.
Some are friendly, some aggressive and threatening. According to the friendlier callers, they pull up a data base with
phone numbers that match an area code or an identical or similar name and then start going down the list. From our experience,
most collectors are polite and have removed us from the list they're currently using, but if that debtor pops up again on a
new data base, the calls will resume. In the case of DCS, the caller was just rude and seemed untrained and inappropriately
hostile and aggressive.
Illinois
 Jul 22nd, 2011
Stuart, ignoring and deleting call records is a great way to piss away your chances at stinging DCS, a known hostile scofflaw, in court for statutory and actual damages. But I guess you don't need an extra grand or so that badly.
Massachusetts
 Jul 07th, 2011
collection agency. The only button I press when they call is the off button. Oh, I'm sorry, I also press the delete button on my caller ID.
Virginia
 Feb 07th, 2011
Tell me you have that call recorded, John. Such threats are major FDCPA violations. They want a payday so badly, they can dun you on paper as the same law demands. Document all contact and start shopping for a consumer lawyer. DCI now owes you a grand plus legal expenses. Sit back and let them violate some more, and they can't wriggle away.
Rhode Island
 Dec 08th, 2010
called with threats to drain bank accounts, properties, wages unless I paid entire amount of $4k within 2 days.
Texas
 Dec 08th, 2010
It appears Diversified Collection is more aggressive than other debt collectors about skip tracing. I will try to address the confusion expressed in this thread within the past year.

Collectors may have access to all sorts of databases to drill for contact data. Privacy is fragile in the age of networked computers, as we should all know. They will always start with the last known means of reaching whoever is named on an account, but may branch out to relatives, neighbors, workplaces, or anyone they think could help. There is a legal limit to such skip tracing efforts, and also a constraint on how much they can say to a third party to avoid breach of privacy.

If you get a misdirected call or a vague request to find someone, you are of course not obliged to help the collector. I would have given my refusal in writing, rather than stonewall like Audrey back in June, but she had the right idea. The rep may try to fool you into thinking it's an old friend or an emergency case or what have you. If you cannot be given a reason for the call, it's probably over alleged debt.

When you've had enough pestering from a collector, get to know the FDCPA, which regulates industry behavior. Learn your rights and response tactics at FTC-dot-gov.
 Oct 20th, 2010
The caller identified the company as DCS but refused to say what that stood for. Called looking for my sister under a false pretext. Low life collection outfit.
Wisconsin
 Oct 20th, 2010
person said it was very important that they get a hold of this person...gave me their name and address and asked me if I'd go give them the message. Right, let me get right on that! lol. But I'm very bothered that someone would call a neighbor..isn't this violation of privacy laws? And also, the person they wanted the message given to doesn't live there...the house has been empty for over 10 years, until just very recently...and it's not them. And how did they get my number?? It's unlisted! And no, it's not on facebook either. He was very persistant....I told him if it's an emergency, then he needs to call 911. If it's not, then he needs to contact them via mail...since they have the address. They said their phone had been disconnected. Grrrrr
Texas
 Oct 05th, 2010
They called and asked to speak to a neighbor. I told them I didn't know any of my neighbors because I only lived here for less then a week. They proceed to ask for a neighborhood watch number or a housing office number to try to contact them. I told them to look it up on line. I have no idea what they wanted. Thedid not state what they wanted or where they were calling from ... to top it all off I have an unlisted number!
Virginia
 Aug 05th, 2010
Rec'd call on 7/6/10 @1730, caller gave name "Tammy". She asked if I knew (male, living in my community)person she was looking for. I asked who she was ?. She replied "Tammy" as if she were my long lost girlfriend. I was awaken from a sound sleep. And had I not been I would have used more than a few choice words. I dare they call a private number looking for infor about one of their debtors' What kind of place is this??? Is it an collection agency?? I plan to report them to my telephone provider and the FCC. I also plan to call their number (209)858-3500 and asked for Tammy and give her a piece of my mind. My credit
is above average. Why must I be harassed by creditors looking for someone that owe money to someone else?
Virginia
 Jul 07th, 2010
Audrey, the same thing was happening to me about a year ago when another collection company was calling my number claiming someone I didn't know had given it to them as a reference. Jerks called and called. Reporting the FTC does NOTHING because they wait until they have received many complaints before maybe acting and when they do you get NOTHING. Get a lawyer like this posting above and you stand to get $1,000 for this type of thing. Unless you are wealthy and don't need the money. After I got $1,000 I actually HOPED to be harassed by idiot collection companies and check all the unkown number that call me.
 Jun 26th, 2010
You go, Audrey! Good for you!
Ohio
 Jun 26th, 2010
I was contacted and received a voice mail message on my cell phone to call back. I called back. When a woman answered I simply stated my phone number, then asked her if she wrote it down, which she replied, "yes", and then I instructed her to put this number on her DO NOT CALL list.

She is a trained professional debt collector. She tried to coerce information from me regarding a third party. I did not engage in conversation or indicate whether or not I even knew the third party she was trying to contact. When she spoke, I stated each time "Do not call this number again. This is a cell phone. Put this number on your DO Not Call list."

I stated this about eight times before she finally gave up. She seamed shaken and angry and ended the phone call. This is what she is trained to do to YOU! Piss you off and weasel information from you about your neighbor, friend, family. This is the Third Reich tactics!

Do not engage in conversation and report this company to to:

GO TO THIS PAGE TO MAKE A COMPLAINT (Federal Trade Comission):
ftccomplaintassistant.gov

It doesn't matter WHY they are calling you, it doesn't matter WHO they are calling about. If you state 3 times for them to not contact you by telephone again, they are legally bound to not call you again.

Thank you to all of you who posted on this page. Your information and comments are incredibly helpful and valuable. Thank You!!
Minnesota
 Jun 26th, 2010
these people stay callin me, just called me 5 times since 1030 this morning. my dad picked up but i knew those people kept harrassing me the other days and had my mom on the phone with them for 20 minutes as she asked but can she know whats the call about and they said no we'lll call back, well they called twice right after, now i spoke to them beofore they spoke to my mom and acted as someone else and the guy said oh no we just called him back didnt even want to leave a name. now i keep reading all the comments and i dont like what i read, i have had creditors call me and this is the first time someone doesnt want to leave a name of a message they told my parents i won something and then they told them its a business call. now the next time i call them they'll learn that ill be having an attorney on their asses!
New York
 Jun 19th, 2010
Received a call from this number tonight looking for a neighber.Caller id Dcs inc.the lady stated my neighbor's phone was turned off and could I get a message to them.Oh sure!!..First thing tomorrow.The house she was referring too is empty.No one is living there..
Washington
 Jun 19th, 2010
GO TO THIS PAGE TO MAKE A COMPLAINT (Federal Trade Comission):
https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en
Colorado
 May 10th, 2010
They called me (8 times) asking for someone I don't know. I made a complaint with the FEDERAL TRADE COMISSION.
Colorado
 May 10th, 2010
These people have called family and neighbors attempting to obtain information in a very dishonest manner. Slimeballs......
 May 06th, 2010
Got a call from this number on my cell. The woman who left a message is named Leah Davis. She didn't specify who she was calling for or what her call was regarding. I've never heard of her or this company. Not sure if I should call her back or just ignore the call based on all the negative comments regarding this phone number. Sounds fraudulent.
California
 May 01st, 2010
I recieved a phone call from this number asking info on one of my friends on FB .. They called my at work at a federal government agency wanting info on my friend, They told me right out the look on FB . The girls name was Katie Carter from DCS. this is invading ones privacy let alone an embarrassment to myself and the person in question. Something need to be done 4-28-2010 recieved call around 215-230 pm.....
Pennsylvania
 Apr 29th, 2010
Said that "undecipherable name" had used me as a reference please call back.

Right, I get on that now....
Illinois
 Apr 01st, 2010
This company calls us at all hours and wants our social security number which we refuse give. We informed them that we will report them to Federal authorities if they continue to call.
Pennsylvania
 Mar 24th, 2010
These people called my neighbor looking for me.

They also called my number and left no message.
New Jersey
 Mar 20th, 2010
This company called us looking for someone named Matt with our last name. There is no one in our family - including cousins, nephews, etc by the name of Matt. I want to know why they called me. After reading other comments, aren't they inviolation of the law? This is very troublesome and worrying to me. I plan to report them to the Consumer Protection of the federal government.
Alaska
 Mar 18th, 2010
Received a call from a Julie James from this number. Asked that I call her back at 1-800-866-5317. Called back four times next day and only got her answering machine. Left a message for her to call me back but better have her legal ducks lined up because I would be asking for legal, notarized copies of all paperwork and would be recording the call for possible legal action. Haven't heard back yet, been three days.
Virginia
 Mar 18th, 2010
No name, no message...
Alabama
 Feb 21st, 2010
If you recieve a call from DCS Inc. looking for you, then you probably owe money or someone you know does. Dcs's job is to find you and to give you the "opportunity" to resolve your debt before it moves foward against your SS#. Say for instance you owe state debt, then the state you owe to can LIEN your wages (not garnish-which has a cap) & bank accounts for the full balance without you ever being notified. Now if you resolve the account with DCS, you can avoid these ramifications. For verification puposes you should probably check out DCS's website... http://www.performantcorp.com/businesses.html and if you still don't believe what's going on, you should probably call the original creditor-such as the state they are collecting for and they can verify for you as well. Honestly if someone called me telling me that I owed them money, regardless if I believed them or not, I would research it myself-better safe then sorry.
 Feb 15th, 2010
I got a call from them on my cell phone. I was so thrown that they had the wrong person and were using up my minutes that I didn't even think to ask how they got my cell phone number. The only places that I have given this number is to the mechanic, public school and my doctor. So, unless they called every mechanic in town, they must have received the number from my doctor! It was not random as the person they were looking for has my name except the maiden name is wrong. I thought the HIPA laws prevented unauthorized information to get out?! What is the point of our signing the papers at every doctor's appt. to only have them hand the number away! I told "Vince" not only did he have the wrong person but that this was a cell phone and he was costing me money and never call again. I cannot believe they have the legal right to call on a cell phone. They were looking to collect student loans. I keep getting mistaken for this other person. Not that they ever listen.
Pennsylvania
 Feb 12th, 2010
Called my CELL phone. They have me confused with someone else claiming they were collecting for student loans. What I want to know is how did they get my cell phone? The only people who have my cell phone number are doctors, car repair shop, and local school. This is BS that they can call a cell phone. Anyone know the law on that one? I told the guy he had the wrong person and that I didn't appreciate him calling my cell phone and that I was getting charged for the call. I saved the number in the cell phone directory so if it comes up again I will know who it is since I don't want to pay my cell phone company for blocking numbers! Next time, I pick up and hang up at the same time.
Pennsylvania
 Feb 11th, 2010
but yes these people called me and keep calling. I told them they have the wrong number and to take me off there list. She said that she was given this number and was I having a bad day I said you better take me off your list my info is not listed and hung up.

Vee I liked your post below.
Maryland
 Feb 10th, 2010
A man asked for someone named Heather.I told him he had the wrong number, just as I have every time they call.I don't know any of these people and don't owe anyone money.Make them go away!!!!!!!
 Feb 02nd, 2010
They called our home last night wanting to know if we knew Keith our neighbor at house number 154. My wife said "No" (cause we don't) then the caller hung up. We thought this was very weird. I assumed it was probably a collection agency and then googled the number today to find out I was right.
Why would they bug the neighbors of someone who owes money?
Deceitful practices I think.
North Carolina
 Feb 02nd, 2010
The lady caller apologized for bothering me, but said that she was calling long distance from California (I became a little suspicious at this point, why did she say that? I'm thinking). Then she asked if I new a female person with the same last name as mine. I said no. Then she said this person was also known by another first name. I said I did not know the person and the call ended. I was suspicious after the call that maybe it was a debt collection company. Looked the number up on this website and it appears that I was correct.
Texas
 Dec 03rd, 2009
We recieved a phone call, first on my cell phone and the dirctly after, on my home phone. I answered both times. This person was looking for someeone named Kelley Harris. Caller was from DCS Inc. I asked her who she was and how she got both my cell and home numbers. She had no answer. She said she didn't know how she got the numbers and that she was sorry. This company, needs to get their clients information correct by doing follow-up on each client to verify the client info. This is unacceptable.
Pennsylvania
 Nov 21st, 2009
QUIT CALLING ME I WILL REPORT YOU TO HIGHER ATHORTIES IF THIS KEEPS UP!!!!!!!!!!
THANK YOU
Ohio
 Nov 12th, 2009
has called 3 times but does not leave a message.
Pennsylvania
 Oct 30th, 2009
Crystal from Diversified Collection called my home today. She said she'd searached my address on the internet and obtained my name and phone number. She wanted information on my next door neighbor (she mentioned her using her first name). She said she was a friend and had been expecting a phone call from her within the past two weeks but didn't hear from her. She was unable to reach my neighbor because my neighbor had changed her phone number. One of the things she wanted me to do was provide her with the new phone number. I asked her what she wanted with her (I hadn't yet paid attention to the name on my caller ID) and if it was personal-business related. She said it wasn't business but that it was personal. I told her that I hadn't seen my neighbor, but that I know that she is alive. And if she wanted to talk to her she would have called her so maybe she doesn't want to talk to you. She finally asked me to tell her that she'd like her to call her if I were to see her. I finally told her that I thought that due to privacy issues I will not give messages to my neighbor, who has not shared her private business with me. In fact, I thought Ms. Crystal was invading my privacy by searching my address to obtain my phone number on the internet and then following through on calling my home and requesting information from me about my neighbor. She said she just wants to let her know what's going on in California because several of her relatives live there. So I said to contact her relatives for information on her. In fact, if you thought there was a problem, you should have called the police and ask them to investigate. She simply refused to own up to the fact that she was wth a collections agency and was attempting to collect a debt. I've got to admit that this is a first and this collector could win the Nobel prize for her methods used for getting in touch with people who owe a debt. However, I think it is morally incorrect to attempt to get debtors' neighbors involved.
District of Columbia
 Oct 28th, 2009
Called and said that I owe 26,000 to the Medicare, but that I can't pay it to the IRS!!! They had the wrong address and the wrong names. His name was Mr. Kim Alsmtrong.
Puerto Rico
 Sep 30th, 2009
Dont know who this is and keeps leaving me just a name to call
Texas
 Sep 19th, 2009

60 Comments